DeKalb Community Service Board

What DeKalb Community Service Board does

DeKalb Community Service Board, doing business as Claratel Behavioral Health, is a non-profit, community-based provider of behavioral health and developmental disability services headquartered in Decatur, Georgia. Per firmographics, the organization was founded in 1994 and operates with 501–1,000 employees, and is legally domiciled in Georgia as an independent non-profit with no parent company. It serves the underserved population of DeKalb County in the Atlanta metropolitan area under a state-designated Community Service Board mandate, positioning it as the county's safety-net behavioral health authority.

The organization's service portfolio comprises six interconnected lines: Adult Behavioral Health Services, Substance Use Disorder Treatment, Child & Adolescent Services, Developmental Disabilities Services, Residential Programs, and the 24/7 DeKalb Regional Crisis Center located at 450 Winn Way, Decatur. Service delivery spans scheduled outpatient clinics, walk-in crisis intervention, 24-hour residential support, and phone/website-based intake and referral (404-892-4646, claratel.org). The integrated platform is the core operating asset: a single organizational umbrella allowing courts, schools, hospitals, and social-service partners to channel all acuity levels and life stages into one provider. No proprietary software, AI/ML systems, APIs, or technology patents are referenced in the source data.

The business model is government- and payer-funded, not commercial. Revenue is generated through state behavioral health contracts, Medicaid, county appropriations, and grants, supplemented by a sliding fee scale for uninsured patients calibrated to income and family size (last updated May 2025). The Brighter DeKalb Foundation functions as an affiliated philanthropic fundraising arm. Distribution is regional and physical — outpatient clinics, residential sites, and the central 24/7 crisis site in DeKalb County — with digital channels (website, Facebook, LinkedIn, Instagram, press room) used for awareness and appointment scheduling rather than as a primary delivery channel. The organization is privately held as a non-profit, has no subsidiaries, no disclosed funding rounds, and no M&A activity in the source material.

Name

DeKalb Community Service Board

Legal name

DeKalb Community Service Board

Website

https://dekcsb.org

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

501–1,000 employees

Short description

DeKalb Community Service Board, operating as Claratel Behavioral Health, is a Georgia non-profit safety-net provider delivering community-based behavioral health, substance use, developmental disability, and 24/7 crisis services to underserved DeKalb County residents via outpatient clinics, residential programs, and a sliding-fee-scale model.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Child and Youth Services (624110), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL)

akta.pro secondary industries

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ), Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)

Keywords

• Behavioral health services
• Mental health treatment
• Developmental disability services
• Substance use treatment
• Crisis intervention

Headquarters

HQ city

Decatur

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Behavioral Health Services Revenue: Revenue generated from providing mental health, developmental disability, substance use disorder, and crisis services. Operates on a sliding fee scale model for uninsured patients based on income and family size.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

DeKalb Community Service Board, doing business as Claratel Behavioral Health, is a community-based behavioral health and developmental disabilities services organization providing mental health, substance use disorder, crisis intervention, child and adolescent, developmental disability, and residential services to underserved individuals in DeKalb County, Georgia. Services are delivered through outpatient clinics, a 24/7 crisis center, and residential programs, with a sliding fee scale available for uninsured patients based on income and family size.

Product overview

Claratel Behavioral Health (DBA DeKalb Community Service Board) is a community-based behavioral health and developmental disabilities services organization offering a unified portfolio of interconnected healthcare services. The organization operates as a single integrated service platform comprising Adult Behavioral Health Services, Substance Use Disorder Treatment, the 24/7 DeKalb Regional Crisis Center, Child & Adolescent Services, Developmental Disabilities Services, and Residential Programs. These services work together to provide comprehensive care for underserved individuals in the Atlanta, Georgia area, offering mental health treatment, crisis intervention, developmental disability support, and residential care under one organizational umbrella. The organization also provides a sliding fee scale for uninsured individuals based on income and family size.

Differentiator

Problem solved

Functional benefit

Products and services

• Adult Behavioral Health Services Mental health services for adults including evaluation, counseling, and ongoing treatment for various behavioral health conditions, delivered to underserved individuals in DeKalb County, Georgia.
• Substance Use Disorder Treatment Comprehensive treatment programs for substance use disorders, providing support and recovery services for individuals struggling with addiction, including co-occurring disorder care.
• DeKalb Regional Crisis Center 24/7 crisis intervention facility providing immediate support for individuals experiencing mental health emergencies, including emergency psychiatric evaluation and crisis stabilization. Located at 450 Winn Way, Decatur.
• Child & Adolescent Services Behavioral health services specifically designed for children and adolescents, addressing developmental and mental health needs of younger populations, including early intervention and family support services.
• Developmental Disabilities Services Programs and support services for individuals with developmental disabilities, helping them achieve greater independence and quality of life, including residential support, daily living assistance, and community integration.
• Residential Programs Live-in support services for individuals requiring more intensive, around-the-clock care in a residential setting, serving individuals with developmental disabilities and behavioral health needs.

Named customers1 record

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• Brighter DeKalb FoundationcoreGTM or Marketing PartnerNonprofit foundation associated with Claratel Behavioral Health focused on community support and fundraising for behavioral health services. Website references 'Brighter DeKalb Foundation' with separate web presence at brighterdekalbfoundation.org for donation and community involvement.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Direct peers

• Gateway Behavioral Health Services: A Georgia public behavioral health system serving multiple counties with mental health, substance use, and IDD services under a CSB-like community model. Direct peer across service mix and mission.
• View Point Health: A Georgia Community Service Board providing behavioral health, developmental disability, and substance use services in the metro Atlanta region. Direct peer — same CSB model, same payer mix, and overlapping service lines (mental health, IDD, crisis, residential).
• Benchmark Human Services: A non-profit provider of behavioral health and IDD services including residential and community-based supports. Direct peer in mission, IDD residential model, and community-based service delivery.
• Highland Rivers Behavioral Healthcare: A Georgia Community Service Board providing mental health, substance use, and developmental disability services across northwest Georgia metro and rural counties. Direct peer in the CSB safety-net model.
• Fulton County Department of Behavioral Health & Developmental Disabilities: A county-level behavioral health and IDD services provider adjacent to DeKalb in metro Atlanta. Direct peer offering the same safety-net service portfolio to underserved populations in a neighboring county.
• Cobb County Community Service Board (Cobb & Douglas Public Health partner): An adjacent Georgia CSB serving Cobb and Douglas counties with behavioral health, IDD, and crisis services. Direct peer operating the same mandated-safety-net model in a neighboring Atlanta-area county.

Broad incumbents

• BrightSpring Health Services: A large diversified provider of home- and community-based behavioral health, IDD, and pharmacy services. Comparable on the IDD/residential service line, but operates commercially at national scale rather than as a single-county CSB.
• Easterseals: A national non-profit network providing services for individuals with disabilities, including behavioral health and developmental disability supports. Comparable on the mission-driven IDD and community-based service model, though at far greater geographic breadth.
• Sevita Health (formerly The MENTOR Network): A national provider of home- and community-based services for individuals with intellectual and developmental disabilities and behavioral health needs. Comparable on the IDD residential and community-integration model, though at significantly larger scale.

Regional players

• Aspire Behavioral Health & Developmental Disabilities Services (Georgia): A Georgia-based CSB-like provider serving multiple counties with behavioral health and developmental disability services. Strong overlap on service portfolio, though it operates in a different region of the state.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/dekalbcsb
• LinkedInbit.ly/4aXncrh
• Instagrambit.ly/3vFxyMd
• Xx.com/dekalbcsb

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DeKalb Community Service Board