Benchmark Human Services
Benchmark Human Services is a private human services organization headquartered in Fort Wayne, Indiana, providing residential, day, vocational, crisis, and case management services for individuals with intellectual and developmental disabilities, behavioral health needs, and children with developmental delays across 20+ U.S. states, primarily through state government contracts.
- Company typePrivate
- Founded1960
- HeadquartersFort Wayne, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingServices
What Benchmark Human Services does
Benchmark Human Services (legal entity: A.W. Holdings, LLC) is a private human services provider founded in 1960 in Fort Wayne, Indiana as Anthony Wayne Services and rebranded under its current name in 2015. The organization delivers a portfolio of community-based services — residential support, day services, vocational rehabilitation, behavioral health, mobile crisis response, early intervention, case management, and family preservation — to individuals with intellectual and developmental disabilities (IDD), behavioral health needs, and children and families across more than 20 states and the District of Columbia. By 2026, Benchmark served over 23,000 people annually, up from approximately 8,500 in 2015 and 10,000 in 2018, reflecting sustained geographic and service-line expansion from an initial five-state footprint in 2010. The organization also operates affiliated programs including Camp Red Cedar (therapeutic recreation), AWRC Industries (work centers), Highway Safety Specialists, Tandem Solutions, and HomePointe HealthCare.
Underlying service delivery is supported by a proprietary case management and service coordination platform ("Provide"), a Benchmark mobile application for crisis response and service coordination, mobile crisis response infrastructure covering 220+ counties, and telehealth capabilities delivered through a StationMD partnership. Operating technology is augmented by Power BI for internal reporting and standard enterprise productivity tooling, but the technology footprint is best characterized as workflow and coordination infrastructure rather than a productized software platform.
Benchmark's business model is overwhelmingly B2G and contract-based, with revenue derived from state Departments of Child Services, Developmental Disabilities Services, behavioral health authorities, and managed care organizations. Services are funded through Medicaid waivers, state appropriations, and federal programs, with no direct-to-consumer pricing. Pricing is determined by government contract terms and state fee schedules. The organization also operates an Active Consulting arm, expanded through the 2019 acquisition of H&W Independent Solutions, Inc., that provides regulatory compliance, quality management, and systems design services to other agencies. The company is privately held by the AWS Foundation through A.W. Holdings, LLC, with no disclosed external institutional investment or public listing, and is led by CEO Doug Beebe.
Benchmark Human Services firmographics
Firmographics- Name
- Benchmark Human Services
- Legal name
- A.W. Holdings, LLC d/b/a Benchmark Human Services
- Website
- https://benchmarkhs.com
- Company type
- Private
- Founded year
- 1960
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Benchmark Human Services is a private human services organization headquartered in Fort Wayne, Indiana, providing residential, day, vocational, crisis, and case management services for individuals with intellectual and developmental disabilities, behavioral health needs, and children with developmental delays across 20+ U.S. states, primarily through state government contracts.
- Ownership category
- akta.pro rank
Benchmark Human Services industry classification
Industry- Product category
- Human Services / Disability and Behavioral Health Care
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (62321), Residential Intellectual and Developmental Disability Facilities (623210), Vocational Rehabilitation Services (62431), Child and Youth Services (62411), Individual and Family Services (6241)
- SIC
- Services-Social Services (8300), Services-Misc Health & Allied Services, Nec (8090), Services-Health Services (8000), Services-Skilled Nursing Care Facilities (8051)
- akta.pro primary industry
- Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors) (HLADAIAI)
- akta.pro secondary industries
- Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare (HSAAAIAC), Skilled Home Health Therapy Services (PT/OT/SLP) (HLADAFAE), Transition & School-Readiness Support for Special Needs Children (HSAAAIAO), Therapy-Integrated Childcare Support (coordination with OT/PT/SLP/ABA) (HSAAAIAM)
Keywords
Where Benchmark Human Services is headquartered
LocationHeadquarters
- HQ city
- Fort Wayne
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
Benchmark Human Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Government Contracts - State Services: Contracts with state government agencies including Departments of Child Services, Developmental Disabilities Services, and behavioral health authorities. Services funded through Medicaid waivers, state appropriations, and federal programs for individuals with IDD and behavioral health needs.
- Residential Services: Group homes and specialized residential support for individuals with intellectual and developmental disabilities, including medically fragile individuals.
- Day Services and Vocational Rehabilitation: Employment services, work centers, and day programs supporting individuals with disabilities in competitive integrated employment.
- Crisis Services: Mobile crisis response services, crisis respite homes, and behavioral health crisis intervention across multiple states.
- Early Intervention Services: Part C early intervention services for children birth to age three with disabilities or delays.
- Consulting and Training: Active consulting model for state governments and private organizations including quality improvement, compliance monitoring, and staff training.
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Benchmark Human Services product offering
Product offeringCore offering
Benchmark Human Services delivers community-based human services for individuals with intellectual and developmental disabilities (IDD), behavioral health needs, and children/families. Its core offerings include residential, day, vocational, crisis response, early intervention, and case management services delivered through state government contracts across 20+ states and the District of Columbia.
Product overview
Benchmark Human Services is a human services organization that provides a comprehensive portfolio of community-based care and support services for individuals with disabilities, behavioral health needs, and children with developmental delays. The organization operates across two main divisions: direct service delivery (IDD services, behavioral health, crisis response, case management, children and family services) and consulting/advisory services (Active Consulting, and the acquired H&W Independent Solutions for regulatory compliance consulting). The company also operates affiliated programs including Camp Red Cedar (therapeutic recreation), AWRC Industries/Work Centers (vocational services), Highway Safety Specialists, and Tandem Solutions (workforce programs). Mobile Crisis Response Services represent a key specialized offering operating across multiple states. The organization does not offer a unified software platform but rather delivers services through regional teams and programs throughout 18-20 states.
Differentiator
Problem solved
Functional benefit
Brands
- AWRC: Division of Benchmark Human Services providing industrial programs and work centers for individuals with disabilities.
- HomePointe HealthCare
- Active Consulting
Products and services
- Intellectual and Developmental Disabilities (IDD) Services Comprehensive support services for individuals with intellectual and developmental disabilities, including case management, day services, crisis response, residential care, and vocational rehabilitation. Delivered through state contracts across 20+ states.
- Behavioral Health Services
Quantifiable outcome
- 100% crisis call response rate
- +4 more outcomes
Companies that use Benchmark Human Services
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles2 records
Benchmark Human Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Benchmark Human Services partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, flagship and supporting.
- StationMDcorePartnership to establish an integrated care approach supporting individuals with co-occurring intellectual and developmental disabilities (IDD) and complex medical and behavioral health needs. Aims to keep high-risk/high-cost individuals in community settings through telemedicine and coordinated care.
- H&W Independent Solutions, Inc. (Acquired)coreAcquired H&W, a consulting firm specializing in supporting public and private agencies for individuals with I/DD. H&W is a national leader in regulatory compliance and quality management consulting, working in over 25 states.
- National Association of County Behavioral Health & Developmental Disability Directors (NACBHDD)flagshipCo-sponsored initiative to bring national attention to needs of persons with I/DD in the criminal justice system. Includes developing Congressional Hill Briefing and policy recommendations.
- Community Bridges, Inc.supportingPartnership to serve Idaho Regions 3 and 4 in mobile crisis response services, complementing Benchmark's coverage of Regions 1 and 2.
- Summit Community CaresupportingCollaboration to support individuals with IDD in the community, specifically helping an individual successfully transition from jail to community living.
- St. Francis Area Developmental CentersupportingCollaboration for community integration of individuals with IDD, supporting successful transitions from institutional to community settings.
Scale indicators8 records
Recent moves15 records
Expansion highlights5 records
Benchmark Human Services competitors and assessment
Company assessmentDirect peers
- Sevita Health: One of the largest US providers of home and community-based services for individuals with intellectual and developmental disabilities and behavioral health needs. Directly comparable given shared IDD/behavioral health service portfolio, multi-state footprint, and government contract revenue model.
- Bayada Home Health Care: Large nonprofit home health and pediatric care provider operating across multiple states. Comparable given multi-state pediatric and adult home-based service delivery, similar workforce model with field clinicians, and government/Medicaid funding mix.
- Help at Home: Leading provider of personal care services to seniors and individuals with disabilities across 13+ states. Comparable in personal care and IDD/aging services delivered through state Medicaid waivers and managed care contracts.
Broad incumbents
- BrightSpring Health Services: Public diversified home and community-based health services provider (BTSG) with operations across pharmacy, home health, and behavioral/IDD services. Comparable as a scaled multi-state human services platform with significant IDD and behavioral health exposure.
- Aveanna Healthcare: Public provider of home health, private duty, and pediatric services (AVAH). Relevant peer given overlapping pediatric home health (HomePointe) and skilled care service lines, as well as shared government reimbursement exposure.
- Maxim Healthcare Services: National provider of home health, behavioral, and personal care services. Comparable as a multi-state, government-contract-driven human services organization serving IDD and behavioral health populations.
Regional players
- Sunrise Community: Florida-headquartered nonprofit providing IDD residential, vocational, and behavioral health services. Comparable given shared IDD residential and day program model, though primarily regional (Florida-focused) versus Benchmark's national footprint.
- Penn-Mar Human Services: Mid-Atlantic nonprofit supporting people with IDD and behavioral health needs through residential, day, employment, and case management services. Comparable given similar service mix and government contract revenue model, but with a more concentrated geographic footprint.
Others
- Caregility: Telehealth and virtual care platform serving hospitals, IDD providers, and behavioral health systems. Adjacent peer given Benchmark's StationMD partnership and emerging telehealth integration in IDD crisis and clinical services.
- Open Minds: Consulting and market intelligence firm focused on the human services and IDD/behavioral health sector. Adjacent peer given Benchmark's Active Consulting model and H&W acquisition, and Benchmark's leadership presence at Open Minds' Performance Management Institute.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Benchmark Human Services social profiles
Digital presenceBenchmark Human Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Benchmark Human Services leadership team
Management profileNumber of profiles
Profiles2 records
Benchmark Human Services subsidiaries and ownership
Company hierarchySubsidiaries7 records
Benchmark Human Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Benchmark Human Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Benchmark Human Services
What does Benchmark Human Services do?
Benchmark Human Services delivers community-based human services for individuals with intellectual and developmental disabilities (IDD), behavioral health needs, and children/families. Its core offerings include residential, day, vocational, crisis response, early intervention, and case management services delivered through state government contracts across 20+ states and the District of Columbia.
Is Benchmark Human Services a public or private company?
Benchmark Human Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Benchmark Human Services founded?
Benchmark Human Services was founded in 1960. It employs 1,001 to 5,000 people.
Where is Benchmark Human Services based?
Benchmark Human Services is headquartered in Fort Wayne, United States, in the North America region.
How does Benchmark Human Services make money?
Six revenue lines are on record. Government Contracts - State Services are the primary driver. The others are residential Services, day Services and Vocational Rehabilitation, crisis Services, early Intervention Services and consulting and Training.
Who are Benchmark Human Services's main competitors?
Direct peers on record are Sevita Health, Bayada Home Health Care and Help at Home. Broad incumbents are BrightSpring Health Services, Aveanna Healthcare and Maxim Healthcare Services. Regional players are Sunrise Community and Penn-Mar Human Services. Others are Caregility and Open Minds.
Does Benchmark Human Services have an API?
No public API is recorded for Benchmark Human Services.
What industry is Benchmark Human Services in?
Benchmark Human Services's product category is Human Services / Disability and Behavioral Health Care. Its primary akta.pro industry code is HLADAIAI, Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors), with a secondary code of HSAAAIAC, Down Syndrome & Intellectual/Developmental Disabilities (IDD) Childcare. Its NAICS code is 624120 and its SIC code is 8300.