Sherbourne Health

What Sherbourne Health does

Sherbourne Health is a non-profit community health centre headquartered at 333 Sherbourne Street in downtown Toronto, founded in 2002 following the closure of Wellesley Central Hospital. The organization delivers integrated primary care, mental health services, harm reduction programming, and community-based health services to approximately 100,000 client visits per year through a Family Health Team and a network of specialized sub-programs. It serves defined priority populations including 2SLGBTQ+ people, people experiencing homelessness or under-housed, newcomers to Canada (within 10 years of arrival), and Downtown East Toronto neighbourhood residents, with services delivered in a low-barrier, culturally competent manner across multiple physical sites plus the Rotary Club of Toronto Health Bus mobile clinic.

The organization's core platform is service delivery rather than technology: it operates the Family Health Team (physicians, nurse practitioners, social workers, dietitians, mental health counsellors), the Acute Respite Care (ARC) Program, Mental Health Services, Harm Reduction / STASH with a 24/7 outdoor naloxone cabinet, and the Toronto Community Hep C Program (jointly operated with three other Toronto CHCs). Sub-brands include Supporting Our Youth (SOY), Rainbow Health Ontario (province-wide 2SLGBTQ+ capacity building), Women in Need 'Klink' (WINK), Food for Good with its 2024-launched community café, and the Health Bus. Technology infrastructure comprises Electronic Medical Records, third-party Ocean Healthmap e-referrals, and harm reduction supply distribution systems.

Sherbourne Health operates as a publicly funded registered charity, with Ontario Health (the provincial health authority) as the core funder, supplemented by the Ontario Ministry of Children, Community and Social Services, the City of Toronto, the Ministry of Immigration, Refugees and Citizenship, OHIP-billed physician services, and donations from individuals, corporations, and foundations (including United Way Greater Toronto, TD Bank, Community Foundations of Canada, and Bell Let's Talk). Services are provided free of charge to clients. The organization holds Accreditation Canada Exemplary Standing with a 100% score and is governed by an independent Board of Directors under President & CEO Hazelle Palmer.

Name

Sherbourne Health

Legal name

Sherbourne Health Centre Corporation

Website

https://sherbourne.on.ca

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

101–250 employees

Short description

Sherbourne Health is a Toronto-based non-profit community health centre founded in 2002 that delivers integrated primary care, mental health, harm reduction, and community programs to 2SLGBTQ+ people, individuals experiencing homelessness, newcomers to Canada, and Downtown East Toronto residents, primarily funded by Ontario Health and serving 100,000+ client visits annually.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Ambulatory Health Care Services (621), Individual and Family Services (6241), Other Individual and Family Services (624190)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro primary industry

Community-Based Preventive & Health Promotion Clinics (HLAFAGAO)

Keywords

• Community health services
• Primary health care
• Mental health counselling
• Harm reduction services
• 2SLGBTQ+ health

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Government Healthcare Funding: Primarily funded by Ontario Health (the provincial health authority). Additional funding from Ontario Ministry of Children, Community and Social Services, City of Toronto, and federally through Ministry of Immigration, Refugees and Citizenship. This represents the core operational funding.
2. Individual and Corporate Donations: Charitable donations from individuals, corporations, and foundations supporting specific programs and services. Sherbourne Health is a registered charity (#865776827RR0001) that issues tax receipts for eligible gifts.
3. Fee-for-Service Healthcare: OHIP-billed physician services for registered clients. Services covered under provincial health insurance are provided at no cost to eligible clients. Some services like FIT testing covered by OHIP but not by Interim Federal Health.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Sherbourne Health is a community health centre that delivers integrated primary care, mental health services, harm reduction, HIV and Hepatitis C care, trans health services, and youth programming through a Family Health Team model at its main site, the Rotary Club of Toronto Health Bus mobile clinic, and community hubs. Services are tailored to 2SLGBTQ+ people, newcomers to Canada, people experiencing homelessness, and Downtown East Toronto residents, and are provided free at the point of care.

Product overview

Sherbourne Health is a community health centre providing integrated health services, community programs, and capacity-building initiatives. The organization operates as a unified platform of healthcare services organized around priority populations (2SLGBTQ+ people, people experiencing homelessness, and newcomers to Canada). Core offerings include the Family Health Team providing primary care, the Acute Respite Care (ARC) Program for recuperative care, the Health Bus mobile clinic, and Mental Health Services. Supporting programs include HIV/Hep C services, Diabetes Education, Harm Reduction/STASH with the Take Home Naloxone Program, and Food for Good with the Food for Good Café. Youth programming through Supporting Our Youth (SOY) offers groups, mentorship, and housing, while Rainbow Health Ontario provides provincial 2SLGBTQ+ capacity building. Trans Health Care includes surgery referrals and support groups. Additional services encompass Cancer Screening, WINK for women, The Corner hub in St. James Town, 2SLGBTQ+ Family Resources, and various community drop-in groups.

Differentiator

Problem solved

Functional benefit

Brands

• Supporting Our Youth (SOY): A community initiative offering free health promotion services and programming centered on supporting the health and well-being of 2SLGBTQ+ youth aged 29 and under.
• Food For Good
• Food For Good Café
• Women in Need 'Klink' (WINK)
• STASH
• Rotary Club of Toronto Sherbourne Health Bus

Products and services

• Family Health Team
• Acute Respite Care (ARC) Program
• Health Bus (Rotary Club of Toronto Sherbourne Health Bus)
• Harm Reduction and STASH Drop-In
• Take Home Naloxone Program
• Toronto Community Hep C Program
• HIV Services
• WINK (Women in Need 'Klinik')
• Mental Health Services
• Diabetes Education Program
• Food for Good
• Food for Good Café
• Supporting Our Youth (SOY)
• Rainbow Health Ontario
• Trans Health Care
• 2SLGBTQ+ Family Resources
• The Corner and Health Access St. James Town
• Cancer Screening
• Chiropody and Foot Health
• Newcomer Health Services
• Community Naturopathic Clinic
• Harm Reduction Peer Navigation Program

Quantifiable outcome

• 100,000 client visits per year
• +3 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Eight partnerships are on record, tiered core.

• Regent Park Community Health CentrecoreStrategic or Co-development PartnerPartnership within the Toronto Community Hep C Program (TCHCP) providing community-based Hep C education, testing, treatment and support for people who have faced barriers to accessing mainstream health care.
• Parkdale Queen West Community Health CentrecoreStrategic or Co-development PartnerPartnership within the Toronto Community Hep C Program (TCHCP) providing community-based Hep C education, testing, treatment and support for people who have faced barriers to accessing mainstream health care.
• South Riverdale Community Health CentrecoreStrategic or Co-development PartnerPartnership within the Toronto Community Hep C Program (TCHCP) providing community-based Hep C education, testing, treatment and support for people who have faced barriers to accessing mainstream health care.
• Blue Door CliniccoreStrategic or Co-development PartnerPartnership with community clinic serving people with HIV who do not have adequate health insurance coverage or access to HIV medication.
• The Neighbourhood OrganizationcoreStrategic or Co-development PartnerCo-leadership of Health Access St. James Town (HASJT) program and The Corner community hub, providing health care, health resources, community services, and food access.
• FoodSharecoreStrategic or Co-development PartnerCommunity partner supporting Food for Good food security and nutrition programs.
• Second HarvestcoreStrategic or Co-development PartnerFood rescue organization partner supporting Food for Good initiative to provide food to those in need.
• ConstructcoreImplementation/ SI/ Consulting PartnerEmployment social enterprise partner for Food for Good Café transformation, providing in-class training, on-the-job work experience, and wraparound supports to help vulnerable individuals secure careers in construction trades.

Scale indicators8 records

Recent moves8 records

Expansion highlights4 records

Market position

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/SherbourneHealth
• Instagraminstagram.com/supportingouryouthto
• Xx.com/shctoronto

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries7 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sherbourne Health