What Castlemain does

Castlemain (legally Castlemain Group, operating as "A ChangeMakers Company") is a Canadian professional services firm founded in 2011 and headquartered in Winnipeg, with additional offices in Calgary, Halifax, Toronto, and Vancouver. The firm specializes in trauma-informed, culturally grounded communications, claimant navigation, and community engagement services, primarily serving Indigenous communities affected by historic harms. Its clients are Indigenous organizations, federal and provincial government departments, class counsel/law firms, court-appointed class action and claims administrators, and philanthropic foundations. Castlemain reports 200+ team members across Canada, the majority identifying as Indigenous, delivering services in English, French, and several Indigenous languages, and located in Indigenous communities, small towns, and major cities.

The company delivers four integrated service lines: Class Action & Community Communications (court-approved notice campaigns and multi-channel outreach across digital, social, TV, radio, print, and community media); Settlement Navigation & Community Support (one-on-one claimant assistance via a national team of 140+ trained Claims Helpers, in-person and virtual); Capacity Bridging & Engagement (service design, recruiting/training, participatory research, and facilitation); and Experience, Technology & Compliance (human-centered experience design, multilingual portals optimized for low-bandwidth contexts, and compliance frameworks). Castlemain is not a technology product company; its "technology" offerings are service-delivery tools supporting communications and claims programs. It maintains compliance with PIPEDA, CASL, Quebec CAI, AODA, WCAG 2.1 AA, SOC-aligned standards, and OCAP principles for Indigenous data sovereignty.

Castlemain operates on a professional-services revenue model, earning fees through long-term, multi-year contractual engagements on national-scale class action settlements and community programs. Go-to-market is relationship- and referral-driven, with work sourced through direct partnerships with Indigenous organizations, governments, class counsel, administrators, and foundations rather than traditional marketing. No pricing, fee structures, or revenue figures are publicly disclosed. The firm has supported major settlements including the $23.34 billion First Nations Child and Family Services and Jordan's Principle Settlement, the First Nations Drinking Water Settlement, the Sixties Scoop Settlement and Healing Foundation, and the Federal Indian Day School and Day Scholars settlements.

Name

Castlemain

Legal name

Castlemain Group

Website

https://castlemain.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

Castlemain is a Canadian professional services firm providing trauma-informed, culturally grounded communications, claimant navigation, and community engagement for Indigenous class action settlements and government programs, serving Indigenous organizations, governments, class counsel, administrators, and foundations.

Ownership category

akta.pro rank

Product category

Community Engagement & Class Action Communications Services

NAICS

Legal Services (5411)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

Keywords

• Class action communications
• Settlement navigation services
• Trauma-informed engagement
• Indigenous reconciliation advisory
• Community capacity building

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Professional Services - Class Action Advisory: Castlemain provides court-approved notice campaigns, strategic communications, and outreach services for class action settlements. Services include campaign design and implementation across multiple channels including digital, social, TV, radio, print, and community media.
2. Claims Support and Navigation Services: Trauma-informed, human-centered support for communities through settlement processes including one-on-one claimant assistance, form completion support, and wellness referrals delivered nationally.
3. Capacity Bridging and Community Engagement: Service design and capacity-building programs including training, community engagement, participatory research, and facilitation services that strengthen local workforce and long-term community impact.
4. Experience, Technology and Compliance Services: Integrated experience design, technology solutions, and compliance frameworks for communities including accessible digital tools, multilingual portals, and performance measurement systems.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Castlemain designs and delivers trauma-informed communications, claimant support, and community engagement services for class action settlements and government programs in Canada. Its four core service lines cover court-approved multi-channel notice campaigns, one-on-one settlement navigation through 140+ trained Claims Helpers, capacity bridging and participatory research, and integrated experience/technology/compliance solutions delivered in English, French, and several Indigenous languages.

Product overview

Castlemain is a community-centered service organization offering a unified portfolio of four integrated service lines: Class Action & Community Communications (strategic notice campaigns and multi-channel outreach), Settlement Navigation & Community Support (one-on-one claimant support with 140+ trained claims helpers), Capacity Bridging & Engagement (service design, training, and community capacity building), and Experience, Technology & Compliance (digital platforms, accessibility, and regulatory compliance frameworks). The company also offers specialized sub-products including bilingual website development, performance measurement frameworks, and emergency communication toolkits. Services are delivered in English, French, and several Indigenous languages across Canada, with a team of 200+ staff (majority Indigenous).

Differentiator

Problem solved

Functional benefit

Products and services

• Class Action & Community Communications

Quantifiable outcome

• Served 8,000+ class members through 62 in-person and virtual community support sessions
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Seven partnerships are on record, tiered core, parent company and secondary.

• Assembly of First Nations (AFN)coreStrategic or Co-development Partner · 1 April 2023In April 2023, the Assembly of First Nations (AFN) and Class Action plaintiffs Moushoom and Trout reached a landmark $23.34 billion settlement. Castlemain worked with the court-appointed administrator to design and deliver the national notice campaign and claimant support program.
• ChangeMakersparent companyOthersCastlemain is a ChangeMakers Company. ChangeMakers is the parent organization that Castlemain operates under, collaborating on reconciliation action plans and corporate responsibility initiatives aligned with Indigenous rights and values.
• Canadian Council for Indigenous Business (CCIB)coreStrategic or Co-development PartnerCastlemain is a proud member of the Canadian Council for Indigenous Business (CCIB) and is working toward certification through the Partnership Accreditation in Indigenous Relations (PAIR) program, a third-party assessment of corporate performance in Indigenous relations.
• Indigenous Communities and OrganizationscoreStrategic or Co-development PartnerCastlemain works alongside Indigenous communities, Elders, and local teams to co-design programs around the real needs of the people they serve. They prioritize Indigenous hiring, leadership, and team development at every level.
• Class Action AdministratorscoreStrategic or Co-development PartnerCastlemain partners with court-appointed claims administrators to deliver notice campaigns and claimant support programs for complex class action settlements.
• Government DepartmentscoreStrategic or Co-development PartnerCastlemain works with federal and provincial government departments on national programs addressing historic harms and supporting community well-being.
• FoundationssecondaryStrategic or Co-development PartnerCastlemain supports foundations with program design, communications, and capacity bridging for Indigenous healing and reconciliation initiatives.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Angeion Group: Specialist class action settlement administrator delivering court-approved notice campaigns, settlement administration, and multilingual claimant communications — closely comparable functional peer in the notice + claims navigation services Castlemain performs for Canadian Indigenous settlements.
• Epiq: Largest global class action settlement administrator offering notice design, claims administration, and settlement support services across the US, Canada, and internationally — directly overlaps with Castlemain's Class Action Advisory & Communications service line on multi-billion-dollar settlements.
• Simpluris: Class action administration firm providing notice administration, settlement fund management, and claimant communications — directly comparable to Castlemain's core offerings for court-approved notice and settlement support programs.
• A.B. Data: Full-service class action settlement administrator focused on notice design, printing, mailing, digital media, and claim form processing for class actions and mass torts — directly comparable notice administration peer with similar multi-channel delivery capabilities.
• Heffler Claims Group: Specialist class action settlement administrator with deep experience in notice campaigns, media planning, and settlement fund management — comparable functional peer specifically in the notice campaign + claims administration component of Castlemain's offering.
• JND Legal Administration: Class action administration firm offering court-approved notice programs, settlement administration, digital media campaigns, and claimant support — directly comparable end-to-end settlement services firm with similar multi-channel outreach capabilities.
• Hilsoft Notifications: Specialist notice design and notification campaign firm for class actions and mass torts — comparable niche peer specializing in the notice campaign and multi-channel communications component of Castlemain's Class Action & Community Communications service line.
• BrownGreer PLC: Canadian and US-based class action settlement administrator focused on notice design, claims processing, and settlement fund management — direct Canadian-market peer to Castlemain with comparable notice campaign and claims administration offerings.
• KCC (Kurtzman Carson Consultants): Large US-based class action administration firm providing notice campaigns, claims processing, settlement fund management, and post-distribution services — directly comparable end-to-end settlement services firm to Castlemain's four service lines.
• GCG (formerly Garden City Group): Major global class action and mass tort administrator offering notice design, settlement administration, and dispute resolution services — large-scale, multi-channel peer to Castlemain's national notice campaigns across digital, TV, radio, and print.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/CastlemainGroup
• LinkedInlinkedin.com/company/the-castlemain-group
• Instagraminstagram.com/castlemaingroup
• Xx.com/CastlemainGroup

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Castlemain