Uniting Vic.Tas

What Uniting Vic.Tas does

Uniting Vic.Tas is a not-for-profit community services organization incorporated as Uniting (Victoria & Tasmania) Limited, delivering more than 650 programs across over 200 physical service locations in Victoria and Tasmania. Its service portfolio spans homelessness and housing support, mental health (including Lifeline crisis lines and headspace youth mental health), alcohol and other drug treatment, family services and foster care, youth services, emergency relief, financial counselling (including No Interest Loans), multicultural and asylum-seeker programs, early learning, and social enterprises (Op Shops, Fire & Clay disability employment, and Tadpac printing). The organization's legal entity was formed in 2017 through the consolidation of more than 20 UnitingCare agencies and Wesley Mission Victoria, with heritage traced to Uniting Church community initiatives dating to the 1800s.

Revenue is derived primarily from federal, Victorian, and Tasmanian government contracts covering mental health, homelessness, family services, NDIS, Carer Gateway, and Lifeline, supplemented by individual donations and fundraising, a B2B Social Impact Consulting practice (clients include Suncorp, Yarra Valley Water, and Great Western Water), and social enterprise trading income. Services are delivered free or at low cost to end beneficiaries through physical locations, phone/online intake, and referrals from GPs, hospitals, schools, Orange Door, and government agencies. The organization employs between 1,001 and 5,000 staff and is led by CEO Carol Jeffs, who took the role in July 2025, with Alistair Macrae serving as Board Chair. Uniting Vic.Tas is a member of UnitingCare Australia and operates with independent governance from interstate Uniting entities.

Name

Uniting Vic.Tas

Legal name

Uniting (Victoria & Tasmania) Limited

Website

https://unitingvictas.org.au

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Uniting Vic.Tas is a not-for-profit community services organization operating 650+ programs across 200+ locations in Victoria and Tasmania, delivering housing, mental health, family, youth, AOD, and emergency relief services funded primarily by government contracts.

Ownership category

akta.pro rank

Product category

Community Services

NAICS

Individual and Family Services (6241), Community Food and Housing, and Emergency and Other Relief Services (6242), Community Housing Services (62422), Social Assistance (624), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Faith-Based Social Services & Community Outreach (Food Pantries, Shelters, Counseling) (BPAGAJAG)

akta.pro secondary industries

Mental Health & Crisis Support Services (BPAGAEAH), Financial Assistance & Benefits Navigation Services (BPAGAEAK), Child Welfare, Foster Care & Adoption Services (BPAGAEAE)

Keywords

• Community services
• Mental health support
• Homelessness services
• Family and youth services
• Social impact consulting

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices43 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Government Funding and Contracts: The primary revenue source is government funding from federal and state governments (Victorian and Tasmanian) to deliver community services programs including housing, mental health, family services, alcohol and drug support, emergency relief, and youth services. Funding comes through commissioning, grants, and contracted service agreements.
2. Donations and Fundraising: Individual donations, regular giving programs, bequests, and fundraising events support community services. The organization runs appeals such as Winter Appeal and accepts tax-deductible donations.
3. Social Enterprises: Revenue generated from op shops (operating for over 60 years), Fire & Clay Australian Disability Enterprise, Tadpac printing services in Tasmania, and customer care training consultancy services.
4. Service Fees: Many services are free or low-cost supported by government funding. Some services may have small fees depending on program type and eligibility, but cost is not a barrier to accessing help.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Uniting Vic.Tas is a not-for-profit community services organization that delivers over 650 programs across more than 200 locations in Victoria and Tasmania. Its core offerings include homelessness and housing support, mental health and Lifeline crisis services, alcohol and other drug support, family and youth services, financial counselling and no-interest loans, multicultural and asylum-seeker support, early learning, and emergency relief. It also operates social enterprises (Op Shops, Fire and Clay, Tadpac) and a Social Impact Consulting practice that provides customer-care training to corporates and government.

Product overview

Uniting Vic.Tas is a not-for-profit community services organization offering over 650 programs across Victoria and Tasmania. Rather than a single product, it operates as a comprehensive service portfolio organized around key social need areas: homelessness and housing support, mental health services, alcohol and drug support, family and youth services, financial counselling, multicultural services, early learning, and emergency relief. The organization also operates social enterprises including Op Shops, Fire and Clay (disability employment), and Tadpac printing. Key digital service tools include Guide Me (a service-finder chatbot) and Lifeline crisis support. Services are delivered through over 200 physical locations across Victoria and Tasmania, with Social Impact Consulting providing B2B training services to corporate and government clients. The portfolio spans crisis intervention, medium-term support, and long-term programs including community housing and retirement living.

Differentiator

Problem solved

Functional benefit

Brands

• Fire & Clay: Registered Australian Disability Enterprise providing stable employment in a supportive environment to people living with a disability in Melbourne's east.
• Tadpac
• Asylum Seeker Welcome Centre
• Komak
• Newly Arrived Youth Specialist Service (NAYSS)

Products and services

• Alcohol and Other Drugs Services Support services for individuals and families addressing substance use, including counselling, withdrawal programs, rehabilitation, harm reduction, and overdose prevention.
• Home, Community and Carer Services Services including Home and Community Care Program, Carer Gateway, Support for Carers, Foster Care, and Disability Social Support to help people remain independent at home.
• Early Learning Services Kindergarten and childcare services across Victoria and Tasmania helping children receive early childhood education.
• Emergency Relief Services Immediate short-term financial and material assistance including food parcels, vouchers, bill assistance, and community meals for those experiencing hardship.
• Family Services Services including parenting support, counselling, out-of-home care, foster care, family violence support, heritage services, and family conferencing.
• Homelessness Support Emergency accommodation, crisis housing, transitional housing, tenancy support, and homelessness advice services.
• Housing Services Community housing, affordable housing, and retirement living options across Victoria for low-income individuals and families.
• Mental Health Services Mental health counselling, grief support, hearing voices programs, Lifeline crisis support, and youth residential mental health services.
• Money Matters Financial Counselling Financial counselling, No Interest Loans (NILS), problem gambling support, and energy bill assistance to help people achieve financial security.
• Multicultural Services Support for migrants and refugees including new arrival assistance, asylum seeker programs, Komak (Afghan community program), and youth multicultural services.
• Social Impact Consulting Customer care training, consultancy, and workforce development for corporates, government, and not-for-profits on consumer experience and vulnerability.
• Social Enterprises Op shops selling second-hand goods, Fire and Clay (Australian Disability Enterprise), Tadpac printing services, and corporate training.
• Youth Services Support for young people aged 12-25 including mentoring, school engagement, LGBTIQA+ support (Diversity Project), youth homelessness services, and alcohol/drug counselling.
• Guide Me A digital service-finder tool that helps users identify the most appropriate support services based on their circumstances by answering a few simple questions.

Quantifiable outcome

• Over 35,000 food parcels and vouchers delivered to people in crisis
• +6 more outcomes

Named customers6 records

Segments10 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

19 partnerships are on record, tiered core and minor.

• Council to Homeless Persons (CHP)coreStrategic or Co-development Partner · 4 May 2026Uniting works alongside the Council to Homeless Persons and other organizations advocating for expanded state-funded programs and long-term funding for outreach services. The CHP report on worker shortages in Victoria highlights the need for systemic change in homelessness services.
• Pride in DiversitycoreStrategic or Co-development PartnerUniting is a member of Pride in Diversity and participates in the Health + Wellbeing Equality Index to measure inclusive practice for LGBTIQA+ communities.
• Pride in Health + WellbeingcoreStrategic or Co-development PartnerUniting is a member of Pride in Health + Wellbeing and measures inclusive practice through the Health + Wellbeing Equality Index each year.
• Rainbow Health VictoriaminorStrategic or Co-development PartnerLGBTIQA+ network partner for health and wellbeing initiatives supporting rainbow communities.
• Transgender VictoriaminorStrategic or Co-development PartnerLGBTIQA+ network partner working to support transgender individuals and advocate for transgender rights.
• Raise the AgeminorGTM or Marketing PartnerAdvocacy campaign partnership calling to raise the age of criminal responsibility. Uniting participates as part of broader social justice coalition.
• Raise the RateminorGTM or Marketing PartnerAdvocacy campaign calling for increase to government payments and Newstart. Uniting participates to address poverty and financial hardship issues.
• Anti-Poverty WeekminorGTM or Marketing PartnerAdvocacy partnership raising awareness about poverty issues in Australia. Uniting participates to amplify consumer voices on poverty-related issues.
• Everybody's HomeminorGTM or Marketing PartnerNational housing advocacy campaign. Uniting partners on housing security issues to advocate for affordable housing solutions.
• Healthy Homes for RentersminorGTM or Marketing PartnerAdvocacy campaign for rental housing standards. Uniting participates to address housing quality issues for vulnerable renters.
• Family Matters CampaignminorGTM or Marketing PartnerNational campaign to eliminate the over-representation of Aboriginal and Torres Strait Islander children in out-of-home care. Uniting participates in child and family wellbeing advocacy.
• Save Sorry BusinessminorGTM or Marketing PartnerAdvocacy campaign supporting Aboriginal and Torres Strait Islander communities. Uniting participates as part of reconciliation commitment.
• ACOSS Community Sector Climate Change DeclarationminorStrategic or Co-development PartnerClimate action advocacy partnership. Uniting has signed the declaration as part of commitment to environmental sustainability.
• Uniting ChurchcoreStrategic or Co-development PartnerUniting is the community services organization of the Uniting Church in Victoria and Tasmania. Many services began as local church initiatives and the organization continues as a contemporary expression of the Uniting Church's commitment to social justice and community care.
• UnitingCare AustraliacoreStrategic or Co-development PartnerUnitingCare Australia is the national body for the UnitingCare network. Uniting Vic.Tas is a member of this network and participates in national advocacy and policy initiatives.
• SuncorpminorImplementation/ SI/ Consulting PartnerSuncorp partnered with Uniting's Social Impact Consulting team to understand customer experiences and improve business practices. Quote from Melissa Foss, Suncorp: Strategically it has meant so much in terms of helping us understand where our biggest opportunities are to support our customers.
• Yarra Valley WaterminorImplementation/ SI/ Consulting PartnerYarra Valley Water engaged Uniting's Social Impact Consulting services to improve customer support and understand vulnerability in service delivery.
• Great Western WaterminorImplementation/ SI/ Consulting PartnerGreat Western Water partnered with Uniting's Social Impact Consulting to enhance customer experience and support vulnerable customers.
• Reconciliation AustraliacoreStrategic or Co-development PartnerUniting's Stretch Reconciliation Action Plan is developed under the framework of Reconciliation Australia, focusing on procurement from Aboriginal-owned businesses, cultural safety, and professional development pathways for Aboriginal and/or Torres Strait Islander staff.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Jesuit Social Services: Victoria-based community services organization delivering juvenile justice, mental health, settlement, and family services. Comparable in faith-based mission and Victorian service footprint.
• Brotherhood of St Laurence: Melbourne-based research and practice organization focused on poverty, ageing, and social inclusion. Comparable in Victorian focus, advocacy approach, and program portfolio.
• St Vincent de Paul Society Victoria: Faith-based organization operating extensive emergency relief, food programs, and housing services across Victoria. Comparable in welfare service delivery and volunteer-driven op shop model.
• Salvation Army Australia: One of Australia's largest faith-based community services organizations delivering emergency relief, housing, family services, and AOD support nationwide. Comparable in scale, funding model, and service breadth.
• Uniting NSW.ACT: Sister Uniting Church agency serving NSW and ACT with a comparable portfolio of community services including housing, mental health, aged care, and family services. Directly comparable in mission, governance model, and service mix.
• Anglicare Australia: National federation of Anglican community service agencies delivering aged care, family services, disability, and emergency relief. Comparable as a faith-affiliated, multi-state nonprofit with overlapping service lines.
• Mission Australia: Major national community services organization providing housing, homelessness support, youth services, mental health, and employment programs. Strongly comparable in target populations and government funding model.

Regional players

• Wesley Mission (other state entities): Wesley Mission entities in other Australian states deliver community services with similar Methodist/Wesleyan heritage. Comparable in faith-based mission and social service portfolio, though geographically distinct.
• Launch Housing: Victoria-focused homelessness and housing organization with deep overlap in crisis and transitional housing services. Comparable in service intensity and Victorian footprint, though narrower scope.

Broad incumbents

• Australian Red Cross: National humanitarian organization delivering emergency relief, migration support, and community programs. Comparable in scale and emergency relief operations, though with broader humanitarian scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/UnitingVic.Tas
• LinkedInlinkedin.com/company/uniting-vic-tas
• Instagraminstagram.com/unitingvictas
• Xx.com/unitingvt

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uniting Vic.Tas