InTouchLink
- Company typePrivate
- Founded2007
- HeadquartersToronto, Canada
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
InTouchLink firmographics
Firmographics- Name
- InTouchLink
- Legal name
- InTouchLink
- Website
- https://www1.intouchlink.com
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
InTouchLink industry classification
Industry- Product category
- Senior Living Hospitality Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Unified Communications (UCaaS) Apps (BPAMACAE)
- akta.pro secondary industry
- Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)
Keywords
Where InTouchLink is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
InTouchLink business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Software Subscription (Tiered): Monthly subscription tiers (Essential, Community, Community PLUS, Innovation) providing varying feature sets for senior living and other communities. Pricing tailored to community needs with quote-based pricing model.
- Enterprise Add-ons: Additional modules including Enterprise Management, Sales & Marketing Dashboard, Jump Start implementation, and Occupancy Driver professional services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essential - Core features for day-to-day operations |
| Subscription | Monthly | Community - Enhanced engagement with family portal |
| Subscription | Monthly | Community PLUS - Full platform with in-room TV and video streaming |
| Subscription | Monthly | Innovation - Future-proof platform with analytics and integrations |
| Subscription | Monthly | Enterprise Add-ons |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
InTouchLink product offering
Product offeringCore offering
InTouchLink provides a cloud-based hospitality and communication software platform designed primarily for senior living communities. The platform unifies digital signage, resident and family engagement portals, activity and menu management, staff training, and HIPAA-compliant video calling into a single subscription product. It is sold in tiered plans (Essential, Community, Community PLUS, Innovation) with optional enterprise add-ons for multi-site operators and is trusted by more than 3,000 communities.
Product overview
InTouchLink is a cloud-based senior living hospitality software platform offering a unified suite of integrated modules for digital signage, resident engagement, family communication, and operational management. The platform architecture consists of four pricing tiers (Essential, Community, Community PLUS, and Innovation) with optional add-ons. Core modules include Activity Calendar and Activity Tracker for managing and monitoring community activities; Community TV and In-Room TV Channel for digital signage across multiple locations; Online Community Portal, Family & Resident Portal, and Service Request Manager for centralized communications; Menu Management and Meal Tracker for dining operations; Community Message Broadcasting for multi-channel notifications; Newsletter & Flyers for branded communications; Online Learning Center for staff training; Amazon Alexa Integration for voice-activated information access; aTouchAway Video Calling for HIPAA/PIPEDA-compliant video conferencing; and InTouchLive for live event streaming. Enterprise add-ons include Enterprise Management for multi-site oversight and Sales & Marketing Dashboard for brand control. The platform serves senior living communities including Assisted Living, Independent Living, Long Term Care, and Memory Care facilities, with documented integrations including Amazon Alexa, YouTube, PointClickCare, Yardi, Spiro100, One Day University, Eversound, and Vimeo.
Differentiator
Problem solved
Functional benefit
Companies that use InTouchLink
Customer profileNamed customers8 records
Segments9 records
Ideal customer profiles2 records
InTouchLink technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
Feature12 records
InTouchLink partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- GooglecoreGoogle Partner with certified Google Ads expertise. Integrations include Google Drive for presentation storage, Google Forms for event registrations and data collection, Google Slides for presentations.
- Amazon AlexacoreAmazon Alexa integration allowing residents to access community information using voice commands. Residents can get activity calendars, menus, announcements via Alexa-enabled devices.
- Direct SupplycoreSince 1985, Direct Supply has been helping enhance lives of seniors in senior living communities. Helps operators build, equip and run better communities.
- PointClickCarecoreRich post-acute data for senior care teams and facilities. Offers real-time insights and data into patient healthcare journey, improving quality of care transitions, clinical outcomes, and financial health.
- YardicoreIntegrated senior living management software. Unifies senior housing operations, grows occupancy and delivers quality care from one platform with seamless information flow.
- Amazon AWScoreCloud infrastructure provider powering InTouchLink's cloud-based platform operations.
Scale indicators7 records
Recent moves6 records
Expansion highlights5 records
InTouchLink competitors and assessment
Company assessmentDirect peers
- Icon Senior Living Software: Icon (formerly Senior Living Software / SLP) provides operations, care, and engagement software to senior living operators. Its scope competes with InTouchLink across activity management, resident engagement, and operational reporting.
- Caremerge: Caremerge (now part of Align Senior Care) offered family engagement, community life, and resident communication software for senior living. It is directly comparable to InTouchLink's resident/family portal and engagement modules.
- Sentrics: Sentrics provides senior living engagement, safety, and communication technology. Its portfolio (including the former CarePartners) overlaps with InTouchLink's resident engagement and family communication modules, serving the same operator buyer.
- LifeLoop: LifeLoop (formerly iN2L + LifeLoop) is a senior living resident engagement and community management platform. It directly competes with InTouchLink by offering activity calendars, family engagement, digital signage, and communication tools to assisted living, independent living, and memory care communities.
- Eldermark: Eldermark is a SaaS platform for senior living operators covering care management, marketing, and resident/family communications. It targets the same senior living buyer as InTouchLink with a comparable vertical-specialized product suite.
- ResiDex: ResiDex provides software for assisted living and residential care facilities, including resident records, service planning, and engagement tools. It is a direct vertical competitor serving overlapping senior living customer segments.
- Status Solutions: Status Solutions provides mass notification, sensor-based alerting, and situational awareness for senior living and healthcare. Its notification and emergency broadcasting capabilities overlap with InTouchLink's Community Message Broadcasting and Emergency Alerts modules.
Broad incumbents
- MatrixCare: MatrixCare (a ResMed company) is a broad EHR and care management platform for senior living, skilled nursing, and home care. While broader than InTouchLink, it competes for the same operator budget and increasingly offers resident engagement capabilities.
- PointClickCare: PointClickCare is a major EHR and care coordination platform for senior care and post-acute providers. It is both a strategic integration partner and an incumbent competitor with the resources to expand into resident/family engagement.
- Yardi: Yardi is a comprehensive property management and senior living operations platform. As an integration partner and broad incumbent, Yardi competes with InTouchLink across operations, family engagement, and multi-site management for senior housing operators.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
InTouchLink social profiles
Digital presenceInTouchLink compliance and trust
Trust signalCompliance2 records
InTouchLink financial estimates
Financial estimateRevenue estimate
Valuation estimate
InTouchLink leadership team
Management profileNumber of profiles
InTouchLink funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
InTouchLink M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about InTouchLink
What does InTouchLink do?
InTouchLink provides a cloud-based hospitality and communication software platform designed primarily for senior living communities. The platform unifies digital signage, resident and family engagement portals, activity and menu management, staff training, and HIPAA-compliant video calling into a single subscription product. It is sold in tiered plans (Essential, Community, Community PLUS, Innovation) with optional enterprise add-ons for multi-site operators and is trusted by more than 3,000 communities.
Is InTouchLink a public or private company?
InTouchLink is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was InTouchLink founded?
InTouchLink was founded in 2007. It employs 11 to 50 people.
Where is InTouchLink based?
InTouchLink is headquartered in Toronto, Canada, in the North America region.
How does InTouchLink make money?
Two revenue lines are on record. Software Subscription (Tiered) is the primary driver. The others are enterprise Add-ons.
Who are InTouchLink's main competitors?
Direct peers on record are Icon Senior Living Software, Caremerge, Sentrics, LifeLoop, Eldermark, ResiDex and Status Solutions. Broad incumbents are MatrixCare, PointClickCare and Yardi.
Does InTouchLink have an API?
No public API is recorded for InTouchLink.
What industry is InTouchLink in?
InTouchLink's product category is Senior Living Hospitality Software. Its primary akta.pro industry code is BPAMACAE, Unified Communications (UCaaS) Apps, with a secondary code of HLALAKAA, Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant). Its NAICS code is 518210 and its SIC code is 7372.