Senior Services of Will County

What Senior Services of Will County does

Senior Services of Will County is a non-profit organization founded in 1966 in Joliet, Illinois, that delivers in-home care coordination, protective services, and community-based programming for older adults throughout Will County. The organization operates as the first Senior Services Center established outside of Springfield, Illinois, and serves 10,000+ clients primarily aged 60 and over, alongside a secondary segment of vulnerable adults aged 18-59 with disabilities and family caregivers. Its core service portfolio includes the Community Care Program (in-home assessments and ongoing monitoring by certified care coordinators), Adult Protective Services (abuse, neglect, and exploitation investigation and intervention), and Choices for Care (long-term care options counseling). Supplemental programs span Adult Day Service, Respite Care, Senior Companion visits, In-Home Service (housekeeping, meals, personal care), Automated Medication Dispenser Service, Emergency Home Response System, Caregiver Support (including the Grandparents Raising Grandchildren Program), free AARP/IRS-partnered Tax Preparation, and recurring social activities at the Ovation Center.

The business model is a hybrid of state-contract funding, philanthropic giving, and event-based revenue. Illinois Department on Aging contracts under the Community Care Program, Adult Protective Services, and Choices for Care form the operational backbone, with services delivered subject to state-mandated eligibility. A corporate sponsorship program structured in four tiers (Bronze $25,000 to Platinum $100,000) provides philanthropic and corporate partnership revenue, supplemented by a 'Heart for Seniors' monthly recurring giving program and general donations via PayPal and Square. The annual 'Tee to Table' golf outing at Green Garden Country Club generates supplemental event revenue through individual ($150) and foursome ($600) registrations. Go-to-market is community-led and event-driven: care coordinators conduct in-home assessments and referrals, while the website (willcountyseniors.org), Facebook, email newsletter, and recurring community events drive awareness and donor engagement.

Headcount is in the 11-50 range. The organization is governed by a Board of Directors (Mark Hornung, President; Amy Hall, Secretary; Patrick MacFarlane, Treasurer; plus additional directors) under CEO Shelia Pardo. There is no parent company, no subsidiaries, no funding rounds, and no disclosed M&A activity. Geographic operations are confined to Will County, with offices in Romeoville (headquarters at 349 S Weber Rd) and the recently closed Joliet Center Street location.

Name

Senior Services of Will County

Legal name

Senior Services of Will County

Website

https://willcountyseniors.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

11–50 employees

Short description

Senior Services of Will County is a 1966-founded non-profit providing in-home care coordination, adult protective services, and community-based programs for adults aged 60+ (and vulnerable adults 18-59 with disabilities) throughout Will County, Illinois, serving 10,000+ clients via certified care coordinators.

Ownership category

akta.pro rank

Product category

Senior Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industry

Community-Based Senior Centers with Adult Day Services (HLADAIAJ)

Keywords

• Senior care services
• In-home care
• Care coordination
• Adult protective services
• Community care program

Headquarters

HQ city

Joliet

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Government Funding: Funded through Illinois Department on Aging programs including Community Care Program, Adult Protective Services, and Choices for Care. Services provided under state-mandated eligibility requirements.
2. Donations and Sponsorships: Annual sponsorship program with four tiers ($25,000-$100,000), monthly giving program (Heart for Seniors), and general donations via PayPal and Square site.
3. Event Revenue: Golf outing registration fees: $150 per individual golfer, $600 for foursome. Includes 18 holes, cart, meals, and activities.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Senior Services of Will County is a non-profit organization delivering in-home and community-based senior care coordination and protective services throughout Will County, Illinois. Its core offerings include the Community Care Program, Adult Protective Services, Choices for Care long-term care assessments, caregiver support, adult day services, emergency home response systems, and automated medication dispensing, all delivered via certified care coordinators under Illinois Department on Aging programs.

Product overview

Senior Services of Will County operates as a non-profit organization offering a coordinated portfolio of senior care services. The core service offerings include Choices for Care (care coordination for long-term care decision-making), Adult Protective Services (abuse investigation and intervention), Community Care Program (in-home services to prevent nursing home placement), and Caregiver Support services. Additional programs include Adult Day Service, Respite Care, Senior Companion visits, Automated Medication Dispenser, Emergency Home Response System, In-Home Services, free Tax Preparation assistance, and community activities. The organization functions as a service provider rather than a technology product company, with programs delivered through certified care coordinators and community partnerships throughout Will County, Illinois.

Differentiator

Problem solved

Functional benefit

Products and services

• Choices for Care
• Adult Protective Services
• Community Care Program Illinois Department on Aging program providing in-home and community-based services to help seniors maintain independence and avoid nursing home placement, including care coordination and eligibility assessment delivered by certified care coordinators.
• Caregiver Program Program providing caregiver support including the Grandparents Raising Grandchildren Program, respite assistance, education series, counseling, and connection to community resources.
• Adult Day Service Daytime care for older adults who cannot be home alone during the day due to physical, social, or mental impairment, offering health services, medication supervision, personal care, and recreational activities.
• Respite Care Temporary relief for family caregivers, especially those employed outside the home, allowing them time away from caregiving responsibilities.
• Senior Companion Scheduled visits by older adults to provide friendship, companionship, and social activities for isolated seniors.
• Automated Medication Dispenser Service (AMD) Portable mechanical system programmed to dispense or alert participants to take non-liquid oral medications, with tracking and caregiver notification of missed doses and 24-hour technical assistance.
• Emergency Home Response System (EHRS) 24-hour emergency communication link with two-way voice communication system for older adults with mobility limitations, linking them to a professionally staffed support center.
• In-Home Service Assistance with household tasks including cleaning, meal planning, laundry, shopping, errands, plus personal care such as dressing, bathing, and grooming.
• Tax Preparation Assistance Free tax preparation assistance offered annually in partnership with AARP and the IRS, available at main location and community sites during tax season.
• Tee to Table Golf Outing Annual golf fundraising event featuring 18 holes of golf, meals, contests, and prizes.

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core and minor.

• The Home DepotcoreGTM or Marketing PartnerCorporate sponsor of Senior Services of Will County annual programs. Supports senior services through sponsorship and community investment.
• Community Foundation of Will CountycoreGTM or Marketing PartnerLocal foundation partner supporting senior programs and services in Will County through philanthropic contributions.
• Silver Cross HospitalcoreStrategic or Co-development PartnerHealthcare partner providing referral pathways and health services coordination for senior clients.
• HumanacoreGTM or Marketing PartnerHealth insurance partner supporting senior wellness initiatives and programs.
• Nicor GasminorGTM or Marketing PartnerUtility company sponsor supporting senior services and community programs.
• Rotary InternationalcoreGTM or Marketing PartnerService organization partner supporting community programs for seniors.
• Harrah's Joliet CasinominorGTM or Marketing PartnerLocal casino and entertainment venue supporting senior services through sponsorship.
• Herald NewsminorGTM or Marketing PartnerLocal newspaper partner providing media coverage and promotion for senior services and events.
• AT&TminorGTM or Marketing PartnerCorporate sponsor supporting senior services and community programs.
• Illinois Department on AgingcoreStrategic or Co-development PartnerState agency partner providing regulatory oversight, funding, and program authorization for Community Care Program, Adult Protective Services, and Choices for Care services.
• AARPcoreStrategic or Co-development PartnerPartnership for free tax preparation assistance program serving seniors during tax season (January 31 through IRS deadline).
• Internal Revenue ServicecoreStrategic or Co-development PartnerFederal agency partner in the free tax preparation assistance program for seniors.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• AgeGuide Northeastern Illinois: Area Agency on Aging serving a multi-county region in northeastern Illinois. Directly comparable as a designated provider of Illinois Department on Aging programs offering care coordination, in-home services, and caregiver support to seniors.
• Senior Services of Kane County: Non-profit senior services organization in a neighboring Illinois county offering care coordination, in-home services, and community programs funded through state and federal sources. Comparable mission, funding structure, and service mix.
• Senior Services Central Illinois (formerly Heartland Community Services): Non-profit agency providing senior services including care coordination, meals, and in-home support in central Illinois. Comparable in operating model, Illinois Department on Aging funding, and community-based delivery.
• Lutheran Social Services of Illinois (LSSI): Non-profit social services organization in Illinois with senior services including Joshua Arms senior residence (board member affiliation with SSWC). Comparable as a multi-service aging services provider with state and community funding.
• Meals on Wheels of Northeastern Illinois: Community-based non-profit delivering meal and nutrition support to seniors in the same geographic region. Comparable in client base, volunteer/donor funding model, and state/AAoA program alignment.
• Catholic Charities, Diocese of Joliet: Non-profit social services agency in the same Will County region offering senior and family support programs with similar government and donor funding mix. Comparable in regional scope, mission, and non-profit delivery model.
• Easterseals Joliet Region: Non-profit providing disability and aging services including in-home support and adult day programs. Comparable in Illinois-based service delivery, non-profit funding model, and overlap on vulnerable adult and senior populations.

Broad incumbents

• Help at Home: Large for-profit provider of in-home personal care services across multiple states including Illinois. Comparable in core personal care and homemaker services, but operates at significantly larger scale with private-equity backing.
• Addus HomeCare: Public company providing personal care and home health services, including a sizable Illinois presence in Medicaid-funded home and community-based services. Comparable in service lines and government payer mix, but at national scale.
• BrightStar Care: National home care franchise offering personal care, skilled nursing, and care management. Comparable in in-home service offerings and senior care coordination, though delivered through a franchise model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/willcountyseniors
• Xx.com/Seniorserwill
• LinkedInlinkedin.com/company/senior-services-of-will-county

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Senior Services of Will County