What Metaline does

Metaline Group is a French IT managed services provider (infogérance) headquartered in Nanterre, founded in 1990 through the merger of METALOGIC and HOTLINE under the financial backing of ISATIS Capital. The company delivers a comprehensive IT outsourcing portfolio spanning datacenter management, digital workplace services, managed services (Apple and Windows environments), and software solutions, supported by its proprietary ITIL-compliant ITSM/ITAM platform Qualiparc.net and a wholly-owned workstation/infrastructure subsidiary, twentyfive.fr. Service delivery combines remote support platforms with a national on-site proximity network across France, handling approximately 1.8 million service desk calls and 650,000 on-site interventions per year.

Metaline serves over 2,000 client organizations in France across private-sector enterprises, public-sector institutions, and SMBs, with named references including Air France, TotalEnergies, and Allianz. Revenue is generated primarily through recurring managed services contracts (datacenter, workplace, service desk), supplemented by hardware and software distribution, project-based professional services, and Qualiparc.net software licensing/support. Pricing is negotiated per client on an SLA-linked basis and is not publicly disclosed. The company is structured as a SASU (private limited company) with disclosed revenue of approximately €70M, employs roughly 1,000 IT experts, and positions itself on 35+ years of French market presence, ITIL-based delivery, RGPD/security compliance, and RSE (ESG) performance — ranked in the top 15% of comparable companies.

Name

Metaline

Legal name

METALINE GROUP

Website

https://metaline.fr

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

251–500 employees

Short description

Metaline is a French IT managed services provider (infogérance) serving 2,000+ enterprise, public-sector, and SMB clients across France with datacenter, digital workplace, managed services, and proprietary Qualiparc.net ITSM/ITAM software, delivered by ~1,000 experts via a nationwide proximity network.

Ownership category

akta.pro rank

Headquarters

HQ city

Nanterre

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed Services Contracts: Recurring managed services contracts covering datacenter management, digital workplace support, helpdesk/service desk, and IT infrastructure outsourcing. Revenue is generated through SLA-based contracts, typically billed on a per-user or flat-fee basis with contractual commitments.
2. Hardware & Software Distribution: Distribution of computer hardware and software to client organizations as part of comprehensive IT management services. One-time product sales integrated into broader managed services engagements.
3. Professional Services: Professional services including IT consulting, audits, system migrations, deployments, transfers, and inventory management. Typically project-based engagements complementing recurring managed services.
4. Proprietary Software Licensing: Qualiparc.net ITSM/ITAM software licensing and support services. Revenue from software subscriptions and maintenance contracts for the proprietary ITIL-compliant platform.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels3 records

Core offering

Metaline provides outsourced IT infrastructure management (infogérance) for enterprises and public sector organizations in France, covering datacenter operations, digital workplace support, and managed IT services. The company delivers 24/7 supervision, multi-tier helpdesk/service desk support, IT asset management via its proprietary Qualiparc.net platform, and business software integration (ERP, CRM, document management) across Apple and Windows environments.

Product overview

Metaline is an IT management and outsourcing company offering a comprehensive portfolio of managed services rather than a single unified software product. The core offerings include Datacenter Services, Digital Workplace solutions, Managed Services, and Software Solutions including Qualiparc.net (an ITIL-compliant IT asset management suite). Additional service lines include DELTA (comprehensive IT outsourcing), twentyfive.fr (infrastructure management subsidiary), and specialized offerings such as Alter Ego (shared services), Centres d'Excellence (dedicated expert teams), KIOSK (call center solutions), and Hera (software integration). The company serves both Apple and Windows environments with services spanning helpdesk, service desk, hotline, IT asset management, cybersecurity, cloud deployment, and project management.

Differentiator

Problem solved

Functional benefit

Products and services

• Qualiparc.net

Quantifiable outcome

• 1.8 million calls handled annually, demonstrating high-volume service capacity
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Four partnerships are on record, tiered foundational and core.

• METALOGICfoundationalOthersMETALOGIC, one of two founding companies of Metaline Group, was merged with HOTLINE under ISATIS Capital's initiative to create the current Metaline entity. Contributed expertise in IT infrastructure management.
• HOTLINEfoundationalOthersHOTLINE, one of two founding companies of Metaline Group, was merged with METALOGIC under ISATIS Capital's initiative to create the current Metaline entity. Contributed expertise in helpdesk and IT support services.
• twentyfive.frcoreOtherstwentyfive.fr is a subsidiary/branch of Metaline Group dedicated to comprehensive workstation and infrastructure management services, handling multiple service dimensions including deployment, transfers, and maintenance operations.
• Apple Solutions / Apple SupportcoreTechnology or IntegrationMetaline operates as an Apple partner providing Apple Solutions and Apple Support services, managing Apple device environments for enterprise clients requiring macOS/iOS infrastructure support alongside Windows environments.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Orange Business Services: Telco-owned IT services division of Orange, providing managed infrastructure, digital workplace, cloud, and cybersecurity services to French and multinational enterprises. Overlaps directly with Metaline's datacenter, managed services, and digital workplace portfolio while leveraging parent telecom network assets.
• Atos: Global French-headquartered IT services firm with deep managed infrastructure, datacenter, and digital workplace practices. Direct competitor to Metaline in French enterprise IT outsourcing and public-sector contracts, but operating at vastly larger scale with international delivery footprint.
• Capgemini: Global French-headquartered IT services and consulting giant with extensive managed infrastructure, cloud, and digital workplace offerings. Competes with Metaline for the same large French enterprise accounts (Air France, TotalEnergies-tier) but at vastly greater scale and global delivery capability.
• Accenture: Global IT services and consulting leader with deep managed services, cloud, and infrastructure practices serving multinational French enterprises. Competes with Metaline for the same large enterprise managed services RFPs but at vastly larger scale and global delivery footprint.

Direct peers

• Econocom: French-headquartered European IT services and digital transformation provider offering managed services, workplace, and datacenter solutions to large enterprises. Directly comparable to Metaline in customer segment (enterprise + public sector), service mix (managed services, workplace, IT outsourcing), and French/European geographic footprint.
• Devoteam: French digital transformation and IT consulting company with strong cloud and managed services capabilities across European enterprises. Comparable to Metaline in French enterprise customer base, managed services model, and technology consulting orientation, with overlapping digital workplace and infrastructure offerings.
• Sopra Steria: Major French IT services and consulting firm with strong presence in IT infrastructure management, application services, and digital transformation. Closely comparable to Metaline in target customers (large French enterprises, public sector), service portfolio (managed services, datacenter), and French market depth, though at significantly larger scale.

Regional players

• Computacenter: UK-headquartered enterprise IT infrastructure provider with significant French operations, offering managed services, workplace, and datacenter solutions to large enterprises. Comparable business model and service mix to Metaline, but primarily serves UK/German markets and competes regionally in France.
• Bechtle: Germany's largest IT systems integrator and managed services provider, offering datacenter, workplace, and IT outsourcing to European enterprises. Comparable service portfolio and enterprise-focused business model to Metaline, but operates primarily in German-speaking markets with a different geographic footprint.
• SCC (Specialist Computer Centres): UK-headquartered European IT services and infrastructure provider delivering managed services, datacenter, and digital workplace solutions to large enterprises. Comparable to Metaline in service mix and enterprise focus, but primarily serves UK and select European markets rather than France.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Metaline