Heritage Home Service

What Heritage Home Service does

Heritage Home Service is a privately held, family-owned residential home services contractor headquartered in Auburn, New Hampshire, founded in 1986. The company delivers plumbing, heating, cooling, and electrical services to homeowners across Central and Southern New Hampshire, Northeast and MetroWest Massachusetts, and Southern Maine from seven office locations. Service delivery is field-based: licensed technicians are dispatched from their homes in over 200 fully stocked service vehicles, supported by a 24/7 live answering operation and same-day emergency response.

The company's core service catalog spans four trades. HVAC offerings include air conditioner and heat pump repair, installation, and maintenance, ductless mini-split systems (Heritage is a Mitsubishi Diamond Dealer), furnaces, boilers, duct cleaning, humidifiers, dehumidifiers, and smart thermostat installation. Plumbing covers drain and sewer cleaning with video camera inspection and hydro-jet equipment, pipe repair and frozen-pipe thawing, gas lines, sump pumps, water heaters (tank, tankless, and hybrid heat pump), water filtration, water softeners, and well pumps. Electrical services include repairs, installations, safety inspections, rewiring, EV and Tesla charging stations, whole-home generators, surge protection, and lighting. Smart home integration (Google Nest certified installer) and indoor air quality solutions (UV lamps, enzyme filters) extend the cross-trade platform.

Heritage generates revenue primarily through professional-services billing on a per-visit and per-project basis, supplemented by the recurring Home Advantage Membership annual subscription that bundles plumbing, heating, cooling, and electrical coverage with priority scheduling. Pricing follows unit-pricing models (e.g., $223–$298 standard AC maintenance, $99 drain camera inspection) with promotional discounts and a 0% for 60 months financing option. Customer acquisition combines SEO-targeted local search, community engagement (Heritage Helps Foundation), referral programs, and 24/7 phone scheduling.

Name

Heritage Home Service

Legal name

Heritage Home Service

Website

https://justcallheritage.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

51–100 employees

Short description

Heritage Home Service is a privately held, family-owned residential home services contractor founded in 1986, delivering plumbing, heating, cooling, and electrical services to homeowners across New Hampshire, Massachusetts, and Maine from seven offices with a fleet of over 200 service vehicles.

Ownership category

akta.pro rank

Headquarters

HQ city

Auburn

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. HVAC Services: Revenue from heating, cooling, and ventilation services including repair, installation, maintenance, and duct cleaning for residential customers. Services include furnace, boiler, heat pump, central AC, and ductless mini-split systems.
2. Plumbing Services: Full-service plumbing including drain cleaning, sewer repair, water heater service, pipe repairs, sump pumps, water filtration, water softeners, gas line installation, and kitchen/bathroom plumbing. Offered 7 days a week with emergency same-day service until midnight.
3. Electrical Services: Electrical repair, installation, safety inspections, EV charging stations, generator installation, smart home products, and lighting services for residential properties.
4. Home Advantage Membership: Annual membership program providing peace of mind with year-round coverage for plumbing, heating, cooling, and electrical needs with added benefits and priority scheduling

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Heritage Home Service is a family-owned residential home services company providing plumbing, heating, cooling, and electrical repair, installation, and maintenance across New Hampshire, Massachusetts, and Maine. It dispatches licensed technicians from a fleet of over 200 fully stocked trucks and offers 24/7 emergency service plus an annual maintenance membership.

Product overview

Heritage Home Service is a comprehensive residential home services company offering cooling, heating, plumbing, and electrical services across New Hampshire, Massachusetts, and Maine since 1986. The company operates as a single unified service provider with no modular product architecture. Core offerings include AC repair/installation, ductless mini-split systems (Mitsubishi), furnace and boiler services, plumbing repairs and installations, water heater services (tank and tankless), water filtration, sump pumps, electrical repairs, EV charging stations, and smart home products. Heritage also offers a Home Advantage Membership program for ongoing maintenance coverage and partners with brands like Mitsubishi (Diamond Dealer) and Google Nest for specific product installations.

Differentiator

Problem solved

Functional benefit

Brands

• Home Advantage Membership: Annual membership program providing peace of mind for plumbing, heating, cooling, and electrical needs with added benefits.
• Heritage Helps Foundation
• Heritage Training Academy

Products and services

• Cooling Services Comprehensive cooling services including air conditioner repair, installation, maintenance, ductless mini-split systems, and duct cleaning for residential homes.
• Heating Services Full-spectrum heating services covering furnace repair and installation, boiler repair and installation, heating maintenance, and humidifier/dehumidifier solutions for residential homes.
• Plumbing Services Complete plumbing solutions including gas line installation, kitchen and bathroom plumbing, pipe repairs, sump pumps, water filtration, water heater services, tankless water heaters, water softeners, and well pumps. Offered 7 days a week with emergency same-day service until midnight.
• Electrical Services Professional electrical services including electrical repairs, installations, safety inspections, ceiling fans, circuit breakers and rewiring, EV and Tesla charging stations, generators, indoor/outdoor lighting, smart home products, surge protectors, and Christmas lights installation.
• Mitsubishi Mini-Split Systems As a Mitsubishi Diamond Dealer, Heritage installs and services Mitsubishi ductless mini-split heat pump systems that provide zoned heating and cooling for homes without existing ductwork.
• Nest Smart Thermostats Google Nest certified dealer offering Nest Learning Thermostats and other smart thermostat products for remote temperature control and energy savings.
• Honeywell Smart Thermostats Heritage installs Honeywell products including the Prestige model which can monitor indoor humidity levels and control whole-home dehumidifier or humidifier systems.
• EV Charging Stations Electric vehicle charging station installation services including Tesla Wall Charger installation for residential homes.
• Indoor Air Quality Solutions Whole-home air quality solutions including UV lamps, whole-home dehumidifiers, enzyme filters for allergen elimination, and air filtration products.
• Home Advantage Membership Annual membership program providing year-round coverage for plumbing, heating, cooling, and electrical needs with added benefits, priority scheduling, and repair discounts.
• Water Filtration Systems Whole-home water filtration solutions including multi-stage sand or carbon filtration, acid neutralizers, iron removal systems, reverse osmosis filtration, and UV light filtration for bacteria elimination.
• Sump Pump Systems Sump pump installation, repair, and maintenance services including pedestal, submersible, and ejector pumps with battery backup options for New England homes.
• Water Heater Services Complete water heater services including traditional tank, tankless, and hybrid heat pump water heater installation, repair, and maintenance.
• Whole-Home Generators Whole-home generator installation services for backup power during outages, with free generator estimates available.

Quantifiable outcome

• 30% energy savings with ductless mini-split systems compared to central air
• +3 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• MitsubishicoreStrategic or Co-development PartnerHeritage Home Service is a Mitsubishi Diamond Dealer, specializing in the installation and service of Mitsubishi mini-split air conditioning and heat pump systems. As Diamond Dealers, they have demonstrated expertise and commitment to Mitsubishi products, offering premium ductless systems to customers without existing ductwork.
• Google NestcoreTechnology or IntegrationHeritage is a certified Google Nest dealer and installer, authorized to sell and install Nest smart thermostat products. They offer installation services for Nest Learning Thermostats and other Nest products with full smart home integration capabilities.
• Granite State AnalyticalminorChannel Partner/ Reseller/ DistributorHeritage is a certified water sample drop-off location for Granite State Analytical, a fully accredited laboratory offering water quality analysis services. Customers can drop off water samples at the Auburn, NH office for testing.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Roto-Rooter: National plumbing and drain services company offering residential plumbing, sewer, and HVAC services. Highly comparable to Heritage's plumbing and water heater service lines with similar direct-to-consumer residential business model.
• ARS / Rescue Rooter (American Residential Services): National residential HVAC, plumbing, and electrical services company. Closest comparable in business model, offering multi-trade residential home services through a fleet-based technician model.
• Mr. Rooter Plumbing: Neighborly franchise brand focused on residential plumbing services. Comparable as a direct residential plumbing services provider with similar service offerings and customer base.
• One Hour Heating & Air Conditioning: National residential HVAC services franchise. Directly comparable to Heritage's HVAC repair, installation, and maintenance services, with similar 24/7 emergency service positioning.
• Mister Sparky Electric: National residential electrical services franchise. Directly comparable to Heritage's electrical services line including repairs, installations, EV chargers, and smart home products.

Broad incumbents

• HomeServe USA: National home repair services and warranty company with utility partnerships. Comparable as a residential home services platform but operates more as a warranty/admin layer rather than direct field service provider.
• Lennox International: National HVAC equipment manufacturer with dealer/installer network. Not a direct service competitor, but comparable as a major incumbent in the residential HVAC ecosystem in which Heritage operates as a dealer/installer.

Regional players

• A.J. Perri: New Jersey-based residential HVAC, plumbing, and electrical services company. Highly comparable multi-trade home services business model, but operating in a different (NJ) geography than Heritage.
• Petro Home Services: Northeast US home services company (formerly Petro) offering heating, cooling, plumbing, and oil delivery. Similar multi-trade residential focus in the Northeast but broader service mix including fuel delivery.
• Coolray Heating & Cooling: Southeast US residential HVAC, plumbing, and electrical services company. Similar multi-trade direct-to-consumer residential model but operating in the Southeast rather than New England.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CallHeritage
• Facebookfacebook.com/heritagehomeservice
• LinkedInlinkedin.com/company/heritagehomeservice

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heritage Home Service