BICT Groep

What BICT Groep does

BICT Groep B.V. is a privately held Dutch managed IT services provider headquartered in Naaldwijk, Netherlands, founded in 2011. The company delivers a full-stack ICT outsourcing offering to small and medium-sized businesses and select enterprises across the Netherlands, positioning itself as "Dé Europese Cloud Provider" with an explicit data sovereignty and NIS2 compliance message.

The core technology stack combines a proprietary BICT Hosted Voice VoIP telephony platform with private cloud infrastructure housed in European data centers, integrated with Microsoft 365 and Teams (including a "Bellen via Teams" offering), ESET cybersecurity (as Platinum Partner), Fortinet network security, and Veeam backup. Supporting modules cover cloud workspaces, managed WiFi, network and system administration with 24/7 NOC monitoring, mobile device management, access control, IP camera surveillance, and email signature management via Exclaimer. The architecture is designed for redundancy without single points of failure and proactive patch management.

BICT Groep monetizes primarily through recurring monthly subscriptions and managed services contracts (VoIP per-seat, managed IT, online backup, WiFi-as-a-Service, mobile bundles) supplemented by hardware resale and project-based professional services. Go-to-market combines inside sales (phone, email, web) with field engineers delivering on-site installation across the Netherlands. Lead generation centers on a free ICT Scan offer. The company holds ISO 9001 and ISO 27001 certifications and counts Sparta Rotterdam, Amrâth Hotels, and Greenco among its named customers.

Name

BICT Groep

Legal name

BICT Groep B.V.

Website

https://bictgroep.nl

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Short description

BICT Groep is a Dutch managed IT services provider delivering full-stack ICT outsourcing, including VoIP telephony, private cloud, cybersecurity, and managed IT support, to SMBs and mid-market customers across the Netherlands, with a European data sovereignty positioning.

Ownership category

akta.pro rank

Headquarters

HQ city

Naaldwijk

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. VoIP Telephony Services: Monthly subscription fees for VoIP telephony services including BICT Hosted Voice, softphone solutions, and fixed-mobile integration. Customers pay a fixed monthly fee per person for comprehensive telephony functionality.
2. Online Backup Services: Monthly fee for automated online backup services with secure data storage in ISO-certified data centers. No investment in hardware or software required from customers.
3. Email Signature Solutions: Monthly subscription per user for Exclaimer Cloud email signature management, centrally managed from one platform.
4. Managed IT Services: Comprehensive ICT management services including system administration, network management, cloud services, and security solutions. Typically billed as recurring managed services contracts.
5. Hardware Sales: Sale and installation of hardware including workstations, routers, WiFi equipment, access control systems, and CCTV solutions.
6. Professional Services: Implementation, installation, and consulting services for ICT projects including migrations, infrastructure setup, and custom integrations.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

BICT Groep is a Dutch managed ICT service provider that delivers total ICT solutions to organizations, with its own BICT Hosted Voice cloud-based VoIP telephony platform, Private Cloud hosting in redundant European datacenters, and managed IT services (system and network administration, online workspaces, online backup, WiFi-as-a-Service, cybersecurity, mobile device management, colocation, disaster recovery, business fiber connectivity, and email signature management). The company positions itself as "The European Cloud Provider," emphasizing European data sovereignty, 24/7 proactive support from an in-house NOC, and single-partner accountability across telephony, cloud, security, and connectivity.

Product overview

BICT Groep is a Dutch ICT service provider offering a comprehensive portfolio of managed services positioned as 'The European Cloud Provider.' The core offering combines BICT Hosted Voice (cloud-based VoIP telephony platform), Private Cloud services, and system/network management. This platform integrates with productivity tools like Microsoft 365 and Teams. Additional services are delivered as modules including online workspaces, online backup, managed WiFi (BICT Wifi), cybersecurity (powered by ESET), access control, camera surveillance, mobile device management, and email signature management (via Exclaimer partnership). Specialized offerings include videoconferencing hardware compatible with Zoom, Teams, and Yealink, and mobile solutions (BICT Mobile/Hosted Mobile) with fixed-mobile integration. The company emphasizes European data sovereignty and offers colocation, disaster recovery, and connectivity solutions including business fiber.

Differentiator

Problem solved

Functional benefit

Products and services

• BICT Hosted Voice All-in-one cloud-hosted VoIP business telephony service for Dutch organizations, providing call forwarding, call groups, voicemail, and integration options for fixed and mobile endpoints without requiring an on-premises telephone exchange. Priced as a monthly subscription per user.
• Online Werkplekken Cloud-based virtual desktop and online workspace service providing continuous availability and secure remote access to a customer's work environment from any device.
• Private Cloud Private cloud hosting for servers, applications, and data inside redundant European datacenters, with data sovereignty within European borders and optimized security.
• Netwerkbeheer Managed network administration service ensuring stable and secure internet connectivity through continuous monitoring, remote troubleshooting, and preventive maintenance of switches, routers, and firewalls.
• Systeembeheer Proactive managed system administration including installation, configuration, and maintenance of customer IT infrastructure, with 24/7 monitoring, professional patch management, and remote problem resolution.
• IT Security Managed cybersecurity services including endpoint security, multifactor authentication, endpoint encryption, and cloud security, delivered as an ESET Platinum Partner with both advisory and technical certifications.
• Zakelijk Glasvezel Business fiber internet connectivity service providing stable, scalable, future-proof internet connections for organizations across the Netherlands.
• VoIP Telefonie (BICT Providerdiensten: BICT Mobile / BICT Managed Mobile / BICT Hosted Mobile) Hosted telephony bundle (BICT Mobile, BICT Managed Mobile, BICT Hosted Mobile) combining fixed and mobile calling, allowing number merging on a single device and free internal calls within colleague packages, sold as a subscription mobile and hosted telephony service.
• Colocatie Colocation service providing optimal IT infrastructure housed in redundant European cloud facilities designed without single points of failure.
• Disaster Recovery Plan Business continuity and disaster recovery service providing rapid recovery times, secure backups, and maximum availability of business-critical processes for customers.
• WiFi-as-a-Service (BICT Wifi) Managed WiFi service providing stable, fast wireless connectivity with centrally managed multiple access points, guest network support, and secure network segmentation for businesses.
• Online Back-up Automated online backup service ensuring data is never lost, with daily automated backups stored in two ISO-certified datacenters and recovery from virus infections or hardware failures; sold as a fixed monthly subscription.
• Toegangscontrole Bedrijven Access control solution that lets businesses control who can enter their premises at specific times, integrated with intercom systems for visitor identification.
• Camerabewaking IP surveillance camera solution with Full-HD quality, motorized varifocal lenses, infrared night vision, motion detection, and live viewing via smartphone, tablet, laptop, or PC for businesses.
• E-mailhandtekening Professional email signature management delivered through an Exclaimer Cloud partnership, enabling centralized signature design with company branding, promotional banners, and social media integration at a fixed monthly amount per user.
• Bellen via Teams Standalone Microsoft Teams telephony integration enabling fixed business numbers to be used inside Teams for calling, call queuing, automatic forwarding, and voicemail, combined with traditional phone system features.
• Video Conference Videoconferencing solutions for online meetings compatible with Microsoft Teams, Zoom, Skype for Business, and Yealink Meeting, with hardware options for various meeting room sizes (HD video and crystal-clear audio).
• Softphone Software application that turns computers, tablets, and smartphones into full-featured business phones, requiring BICT Hosted Voice and offered on a monthly subscription.
• Vast Mobiel Integratie Fixed-mobile telephony integration that makes a mobile phone part of the BICT Hosted Voice business telephone system, with all fixed-phone functionalities available on the mobile device.
• Mobile Device Management Mobile Device Management service to install, manage, and secure all mobile devices from a single central portal, with remote locking and data wiping capabilities for lost or stolen devices.

Quantifiable outcome

• Redundant European cloud infrastructure with no single points of failure ensures maximum business continuity
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature7 records

Partnerships

13 partnerships are on record, tiered flagship, core and minor.

• Sparta RotterdamflagshipStrategic or Co-development Partner · 1 January 2019Official Business Partner since 2019 and Co-sponsor since 2022. BICT Groep logo appears on the shirt. The partnership includes ICT optimization and security for the football club, with BICT Groep providing comprehensive ICT environment, video conference solutions, and WiFi infrastructure. Manfred Laros, director of Sparta Rotterdam, serves as a reference customer.
• Samsung ElectronicsflagshipTechnology or IntegrationAwarded Best Partner Business Communications recognition by Samsung. Provides IP phones and hospitality solutions. BICT Groep has delivered Samsung IP devices to customers including Amrâth Hotels, integrating them into VoIP telephony solutions.
• ESETcoreTechnology or IntegrationESET Platinum Partner - highest certification level in ESET Partner Programme. BICT Groep is fully certified in ESET solutions both advisory and technical, providing endpoint security, multifactor authentication, endpoint encryption, and cloud security services to customers.
• MicrosoftcoreTechnology or IntegrationOfficial Microsoft Solutions Partner. BICT Groep provides Microsoft 365 solutions, Teams integration for telephony (Bellen via Teams), and various Microsoft cloud services to customers.
• Exclaimer CloudcoreTechnology or IntegrationExclaimer Cloud Partner for professional email signature solutions. BICT Groep helps design and implement email signatures using Exclaimer Cloud platform, enabling centralized management of email signatures for entire organizations.
• TomatoworldminorStrategic or Co-development PartnerPartner of Tomatoworld, the information and education center for greenhouse horticulture. BICT Groep has provided ICT services for years and solidified the partnership to support the valuable horticulture sector.
• GreencominorStrategic or Co-development PartnerFull ICT support for Greenco, an international vegetable grower and packager. Provided server room setup, VoIP telephony, IP cameras, access control, and infrastructure for new greenhouse facility in Someren.
• Richard VerschoorminorGTM or Marketing PartnerPartnership with Formula 2 racing driver representing shared ambition for speed, innovation, and efficiency. Logo appears on car mirrors, symbolizing commitment to performance and technology.
• Nimava GroupminorChannel Partner/ Reseller/ DistributorDistributor partnership for Amrâth Hotels project. Nimava Group worked with BICT Groep to deliver complete telephony solution for all seventeen hotels in the hotel chain.
• VodafoneminorChannel Partner/ Reseller/ DistributorTelecommunications partner for mobile services and connectivity solutions.
• OdidominorChannel Partner/ Reseller/ DistributorTelecommunications partner for mobile services and business connectivity.
• WorldstreamminorChannel Partner/ Reseller/ DistributorConnectivity partner for internet services and network solutions.
• Nivo BouwminorImplementation/ SI/ Consulting PartnerConstruction company that built BICT Groep's new headquarters at Koopmanstraat in Naaldwijk. Partnership for facility development.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• IT-Ernity: Dutch MSP delivering managed workplace, cloud, and security services to mid-market. Comparable as a similarly-sized Netherlands-focused managed services competitor.
• Oxilion: Dutch managed hosting and cloud provider serving SMB and mid-market with hosting, workspace, and connectivity. Comparable on Netherlands-centric managed cloud services for business customers.
• Cegeka: Benelux-headquartered IT services provider offering managed cloud, workplace, security, and connectivity to mid-market and enterprise. Comparable on full-stack managed IT services delivery model for European SMB/mid-market.
• Solvinity: Dutch managed cloud and security specialist with strong focus on regulated Dutch and European customers. Comparable on sovereign European cloud positioning, ISO certifications, and managed services for compliance-sensitive buyers.
• Simac: Dutch ICT services group providing managed services, cloud, networking, and security across Benelux. Comparable as a multi-vertical Dutch MSP with similar bundled services portfolio.
• Conclusion Xforce (Conclusion Experts): Dutch managed services and workplace specialist within the Conclusion ecosystem. Comparable on Microsoft-centric workplace, cloud, and managed services delivery for Dutch mid-market.

Broad incumbents

• KPN: Largest Dutch incumbent telecom offering business telephony, cloud, connectivity, and security to SMB and enterprise. Comparable because both sell VoIP, connectivity, and managed ICT services to Dutch business customers, though KPN operates at much greater scale and as a carrier/operator.
• VodafoneZiggo Business: Major Dutch converged connectivity and business services provider. Comparable as a competitor for SMB connectivity, mobile, and unified communications deals in the Netherlands.
• Econocom: European digital services company with managed workplace, cloud, and financing offerings across multiple countries. Comparable on European-scale managed ICT and digital workplace services for mid-market.

Regional players

• Eurofiber: Dutch fiber connectivity provider with growing cloud and managed services portfolio. Comparable because BICT resells fiber connectivity and competes for the same Dutch business customer wallet.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/bictgroep
• Facebookfacebook.com/bictgroep
• LinkedInnl.linkedin.com/company/bict-groep
• Instagraminstagram.com/debictgroep

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BICT Groep