Bob! Dépannage
- Company typePrivate
- Founded2015
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2C
- OfferingServices
Bob! Dépannage firmographics
Firmographics- Name
- Bob! Dépannage
- Legal name
- Smart-Services SAS
- Website
- https://bobdepannage.fr
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Bob! Dépannage industry classification
Industry- Product category
- Home Repair Services Marketplace
- NAICS
- Other Personal and Household Goods Repair and Maintenance (811490)
- SIC
- Services-Help Supply Services (7363)
- akta.pro primary industry
- Local Services & Gigs C2C Marketplaces (CRAFAKAI)
- akta.pro secondary industry
- Caulk Removal & Re-Caulking (Showers, Tubs, Backsplashes) (HSAGAGAC)
Keywords
Where Bob! Dépannage is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Bob! Dépannage business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Transaction/Commission Fees from Artisans: Bob! Dépannage acts as a marketplace connecting customers with artisans. The matching service is free for customers. Revenue comes from commissions on completed interventions by artisan partners. Artisans pay only on completed interventions with no fixed subscription fees.
- Fixed Forfait Pricing: Standardized service packages: 99€ TTC for individuals (half-hour labor + diagnosis), 106.80€ TTC for businesses. Additional work beyond the forfait is quoted separately by the artisan on-site.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Standard Forfait - Half-hour labor + diagnosis for individuals |
| Unit Pricing | Pay-as-you-go | Standard Forfait - Half-hour labor + diagnosis for businesses |
| Unit Pricing | Pay-as-you-go | Common service examples (leak repairs) |
| Unit Pricing | Pay-as-you-go | Travel/Displacement fee |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
Bob! Dépannage product offering
Product offeringCore offering
Bob! Dépannage is an online marketplace that connects customers with a curated network of qualified multi-trade artisans (plumbing, heating, locksmith, electrical, appliance repair, renovation, air conditioning, fire safety, and DIY) for home repair and maintenance interventions. The matching and booking service is free for customers; revenue is generated from commissions on completed interventions by artisan partners and standardized fixed-price "forfait" packages. Services are bookable 24/7 online or by phone, with real-time tracking of interventions across France.
Product overview
Bob! Dépannage is a marketplace platform connecting customers with qualified tradespeople (artisans) for home repair and maintenance services. The platform offers eight core service categories: Plomberie & Chauffage (plumbing and heating), Serrurerie (locksmith), Électricité (electrical), Électroménager (appliances), Rénovation (renovation), Climatisation (air conditioning), Sécurité Incendie (fire safety), and Bricolage (DIY). An additional module called "Bob It Yourself" provides DIY guidance services. The company operates as a matching platform (not an employer of the artisans) and serves both individual homeowners and professional clients (businesses, offices, shops, restaurants).
Differentiator
Problem solved
Functional benefit
Products and services
- Plomberie & Chauffage (Plumbing & Heating) Professional plumbing and heating repair services for residential and commercial customers, including leak detection and repair (e.g., faucet leaks 129-169€, sink leaks 129-159€, suspended WC leaks 169-189€, sanibroyeur leaks 129-199€), pipe repair, water heater maintenance, and heating system repairs. Targeted at homeowners, tenants, and businesses needing rapid intervention across France.
- Serrurerie, Portes & Fenêtres (Locksmith, Doors & Windows) Locksmith services for doors and windows including emergency lockouts, lock repairs, and security installations, available 24/7 for individuals and businesses across France.
- Électricité (Electrical Services) Electrical services covering power outages, electrical installations, compliance upgrades, and electrical repairs for residential and commercial customers, with priority on emergency interventions.
- Électroménager (Appliance Repair) Appliance repair services for washing machines, dishwashers, and other household appliances, including diagnosis and on-site repair by qualified technicians.
- Rénovation (Renovation) Home renovation services covering various improvement and upgrade projects delivered by vetted artisan partners.
- Climatisation (Air Conditioning) Air conditioning installation and repair services delivered by qualified technicians.
- Sécurité Incendie (Fire Safety)
Quantifiable outcome
- 4.9/5 average rating from 442 verified customer reviews
- +1 more outcomes
Companies that use Bob! Dépannage
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Bob! Dépannage technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Bob! Dépannage partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Leroy MerlincoreStrategic partnership with Leroy Merlin (home improvement retailer) to provide repair services to Leroy Merlin customers. Partnership launched in September/October 2017 and was extended in December 2018 with broadened service offerings.
- VinciminorCorporate partnership with Vinci (construction/infrastructure group) for B2B repair and maintenance services.
- AllianzminorCorporate partnership with Allianz (insurance company) potentially for bundled home services or insurance claim repairs.
Scale indicators4 records
Recent moves9 records
Expansion highlights4 records
Bob! Dépannage competitors and assessment
Company assessmentDirect peers
- MesDépanneurs.fr: French home repair marketplace connecting customers with vetted artisans for plumbing, heating, electrical, and locksmith services—same product category, target customers (Île-de-France and beyond), and marketplace business model as Bob! Dépannage.
- AlloMarcel: French online platform for booking trusted home repair and maintenance professionals (plumbers, electricians, locksmiths). Directly competes with Bob! Dépannage's curated artisan-matching model in the French residential services market.
- NeedHelp: Marketplace connecting customers with local artisans and handymen for home repair, installation, and renovation tasks across France. Same curated-pro network model and customer base (homeowners/businesses) as Bob! Dépannage.
- Habitatpresto: French platform for finding and comparing local home improvement and repair professionals. Competes in the same homeowner/professional matching space with comparable service categories.
- Travaux.com: French home renovation and repair marketplace (part of the Houzz ecosystem historically). Overlapping customer base (French homeowners seeking quotes for repair/renovation) and curated-tradesman model.
- HomeAdvisor (Angi): Major US home services marketplace connecting consumers with pre-screened local service professionals. Closest international analogue—same curated-pro model, home repair categories, and pro-network economics—just at much larger scale.
- Thumbtack: US-based marketplace for local professionals across home repair, maintenance, and improvement. Directly comparable business model (transaction-fee marketplace), though Thumbtack operates at significantly larger scale and broader category scope.
Broad incumbents
- Leroy Merlin: Major French home improvement retailer and Bob! Dépannage's strategic referral partner. While not a pure marketplace for services, Leroy Merlin's install/repair services and customer base overlap directly with Bob! Dépannage's offerings.
Emerging players
- Ancibles (HelloArtisan): French artisan-matching platform for home renovation and repair projects. Younger entrant with similar curated-tradesman positioning but more limited geographic footprint than Bob! Dépannage.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Bob! Dépannage social profiles
Digital presenceBob! Dépannage compliance and trust
Trust signalCompliance1 record
Bob! Dépannage financial estimates
Financial estimateRevenue estimate
Valuation estimate
Bob! Dépannage leadership team
Management profileNumber of profiles
Profiles3 records
Bob! Dépannage funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Bob! Dépannage M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Bob! Dépannage
What does Bob! Dépannage do?
Bob! Dépannage is an online marketplace that connects customers with a curated network of qualified multi-trade artisans (plumbing, heating, locksmith, electrical, appliance repair, renovation, air conditioning, fire safety, and DIY) for home repair and maintenance interventions. The matching and booking service is free for customers; revenue is generated from commissions on completed interventions by artisan partners and standardized fixed-price "forfait" packages. Services are bookable 24/7 online or by phone, with real-time tracking of interventions across France.
Is Bob! Dépannage a public or private company?
Bob! Dépannage is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Bob! Dépannage founded?
Bob! Dépannage was founded in 2015. It employs 1 to 10 people.
Where is Bob! Dépannage based?
Bob! Dépannage is headquartered in Paris, France, in the Europe region.
How does Bob! Dépannage make money?
Two revenue lines are on record. Transaction/Commission Fees from Artisans are the primary driver. The others are fixed Forfait Pricing.
Who are Bob! Dépannage's main competitors?
Direct peers on record are MesDépanneurs.fr, AlloMarcel, NeedHelp, Habitatpresto, Travaux.com, HomeAdvisor (Angi) and Thumbtack. Leroy Merlin is listed as a broad incumbent. Ancibles (HelloArtisan) is listed as an emerging player.
Does Bob! Dépannage have an API?
No public API is recorded for Bob! Dépannage.
What industry is Bob! Dépannage in?
Bob! Dépannage's product category is Home Repair Services Marketplace. Its primary akta.pro industry code is CRAFAKAI, Local Services & Gigs C2C Marketplaces, with a secondary code of HSAGAGAC, Caulk Removal & Re-Caulking (Showers, Tubs, Backsplashes). Its NAICS code is 811490 and its SIC code is 7363.