Needhelp
Needhelp is a French peer-to-peer marketplace connecting homeowners with 263,000+ verified service providers for home installation, assembly, and renovation. It monetizes via provider commissions, transaction fees, and exclusive retail partnerships with IKEA, Castorama, and Brico Dépôt across 2,000+ European store locations.
- Company typePrivate
- Founded2016
- HeadquartersParis, France
- Headcount51–100
- GTM typeB2C
- OfferingDigital Commerce or Content
What Needhelp does
Needhelp is a French peer-to-peer home services marketplace headquartered in Paris and operating across France with a first international extension into Switzerland. The platform connects homeowners and renters with a registered network of more than 263,000 service providers (artisans, handypeople, and tradespeople) across 15+ service categories including furniture assembly, kitchen installation, bathroom renovation, electrical work, plumbing and heating, flooring and wall finishing, carpentry, outdoor works, gardening, moving, and cleaning. The core technology is a two-sided marketplace that publishes customer requests, distributes them to nearby verified providers, returns personalized quotes (typically within two hours), and releases payment only after service completion.
The business model combines marketplace commissions on provider-side transactions, transactional fees on completed jobs, and a subscription tier called Abonnement Connect that grants providers exclusive access to retail-partner job flows. Distribution is heavily anchored by exclusive or preferred installation-service partnerships with European DIY and furniture retailers — most prominently IKEA, Castorama, Brico Dépôt, Conforama, BUT, Maisons du Monde, Lapeyre, and (in Switzerland) Jumbo — collectively covering more than 2,000 store locations that funnel point-of-purchase installation requests into the platform. An AXA partnership layers insurance coverage (bodily injury and property damage) and a satisfied-or-redone guarantee onto every transaction as a trust signal.
Needhelp operates as a privately held, for-profit company with 51-100 employees and a single disclosed funding round (€1.6M from MAIF Avenir in 2017). The company is led by co-founder and CEO Guillaume de Kergariou alongside co-founder and CTO Pierre Klobb and CFO Julien Vicente. No revenue, ARR, or GMV figures are publicly disclosed, and no M&A activity, leadership changes beyond the founding team, or further institutional funding rounds are evident in the input data.
Needhelp firmographics
Firmographics- Name
- Needhelp
- Legal name
- NeedHelp
- Website
- https://needhelp.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Needhelp is a French peer-to-peer marketplace connecting homeowners with 263,000+ verified service providers for home installation, assembly, and renovation. It monetizes via provider commissions, transaction fees, and exclusive retail partnerships with IKEA, Castorama, and Brico Dépôt across 2,000+ European store locations.
- Ownership category
- akta.pro rank
Needhelp industry classification
Industry- Product category
- Home Services Marketplace
- NAICS
- Facilities Support Services (561210)
- SIC
- Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Kitchen, Pantry & Food Storage Systems (Non-Construction) (HSAFAHAB)
- akta.pro secondary industries
- Small Appliance, Countertop & Coffee/Tea Station Organization (HSAFACAH), Renovation & Staging Full-Service Storage (HSAKAHAI)
Keywords
Where Needhelp is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Needhelp business model
Business model- GTM type
- B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Technology or R&D, Marketing or Sales, Personnel, Operations, Infrastructure
Revenue model
- Service Provider Commission: NeedHelp takes a commission from service providers (tradespeople and handypeople) who receive jobs through the platform. Providers pay to access qualified leads and exclusive contracts from retail partners.
- Transaction Fees: Platform facilitates payments between customers and service providers, earning a transaction fee on each completed job
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Electrical work services |
| Unit Pricing | Pay-as-you-go | Kitchen installation services |
| Unit Pricing | Pay-as-you-go | Bathroom services |
| Unit Pricing | Pay-as-you-go | Floor and wall services |
| Unit Pricing | Pay-as-you-go | Furniture assembly services |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Needhelp product offering
Product offeringCore offering
Needhelp operates a two-sided online marketplace that connects homeowners with independent, vetted service providers for home improvement tasks such as furniture assembly, kitchen and bathroom installation, plumbing, electrical work, flooring, carpentry, outdoor work, gardening, moving, and cleaning. The platform facilitates booking, secure payment, and dispute resolution, and is also accessible through partner retail stores (Castorama, IKEA, Brico Dépôt, Conforama, BUT, Maisons du Monde, Lapeyre, Jumbo) across Europe.
Product overview
Needhelp is a French service marketplace platform that connects customers with verified local service professionals for home services. The platform operates as a marketplace-plus-services model, offering a comprehensive portfolio of 15+ distinct service categories including furniture assembly, kitchen installation, bathroom renovation, electrical work, plumbing, flooring, carpentry, outdoor services, gardening, moving, and cleaning. The core platform enables customer-provider matching with integrated features including AXA insurance coverage, quality guarantees, and secure payment processing. Additional offerings include a provider subscription service (Abonnement Connect) and a mobile app for service professionals. The platform partners with major French retailers (Castorama, IKEA, Brico Dépôt, BUT, Conforama, Maisons du Monde, Lapeyre) for in-store service requests and boasts a network of over 263,000 service providers across France.
Differentiator
Problem solved
Functional benefit
Products and services
- Furniture Assembly
Quantifiable outcome
- Quotes delivered within 2 hours on average
- +3 more outcomes
Companies that use Needhelp
Customer profileNamed customers7 records
Segments3 records
Ideal customer profiles3 records
Needhelp technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Needhelp partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core, major and minor.
- CastoramacoreMajor French DIY retailer with exclusive installation contracts for NeedHelp service providers. Customers purchasing at Castorama can request NeedHelp installation services in-store or through the NeedHelp website. Castorama refers customers and provides physical retail presence across France.
- IKEAcoreInternational furniture retailer with exclusive installation partnership. NeedHelp providers install IKEA kitchens (METOD, ENHET systems), furniture, and other products. IKEA refers customers to NeedHelp and promotes services through their marketing channels.
- Brico DépôtcoreFrench DIY retailer partner providing exclusive installation contracts for NeedHelp service providers. Customers can request services in-store at Brico Dépôt locations.
- ConforamamajorFrench furniture and home goods retailer with installation partnership. NeedHelp providers install Conforama furniture and products purchased at their stores.
- BUTmajorFrench furniture and appliance retailer partner for kitchen and furniture installation services. NeedHelp providers handle installation of BUT kitchen products.
- Maisons du MondemajorHome decoration and furniture retailer with installation partnership for NeedHelp providers to install purchased furniture and décor.
- LapeyremajorFrench bathroom and kitchen products retailer with installation partnership. NeedHelp providers install Lapeyre products including bathroom fixtures and kitchen components.
- JumbominorSwiss DIY retailer mentioned as a partner. NeedHelp has expanded internationally with partnerships including Jumbo stores in Switzerland.
- AXAcoreInsurance partnership providing AXA coverage for all NeedHelp services. AXA insurance covers bodily injury and property damage during service delivery. This is a key trust differentiator for the platform, with AXA branding prominently displayed on the website.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Needhelp competitors and assessment
Company assessmentDirect peers
- TaskRabbit: Direct peer operating a two-sided home services marketplace connecting consumers with taskers for furniture assembly, installations, and handyman work. Closest global comparable by business model (marketplace commission + transaction fees), though primarily US-focused where NeedHelp operates across France/Europe.
- AlloMarcel: French home services marketplace specializing in connecting homeowners with verified craftsmen for small jobs and renovation. Overlaps directly with NeedHelp on services, geography (France), and target customer.
- Travaux.com: French marketplace connecting homeowners with verified artisans for renovation and home improvement projects. Same customer base (French homeowners), same service categories, and same commission-based marketplace model as NeedHelp.
- Airtasker: Australia- and UK-headquartered home and freelance services marketplace with similar model (post-job, receive quotes, pay on completion). Comparable monetization and category mix, with growing UK/EU overlap with NeedHelp.
- MyBuilder: UK home services marketplace acquired by IAC, offering tradesperson matching for home improvement projects. Same marketplace mechanics, slightly more trade-focused than NeedHelp's broader category mix.
Broad incumbents
- ManoMano: French-founded European leader in DIY/home improvement e-commerce with growing services/installation category. Adjacent comparable given French origin, home-improvement focus, and overlapping retail-brand partnerships (Castorama, Brico Dépôt).
- Houzz Pro Services: Global home design platform with a marketplace layer connecting homeowners with home improvement professionals. Comparable scope of services but broader incumbent with content/community orientation.
- Amazon Home Services: Amazon's discontinued-but-iconic home services marketplace (predecessor offering handyman and assembly services). Broader incumbent providing similar Amazon-backed trust signals that compete indirectly with NeedHelp's AXA-branded offering.
Regional players
- Lapeyre (services): French bathroom/kitchen retailer that is both a NeedHelp channel partner and a competitor with its own in-house installation services. Important ecosystem counterparty demonstrating vertical integration risk in NeedHelp's partner base.
- IKEA TaskRabbit / IKEA Installation: NeedHelp is a partner for IKEA installation, but IKEA also owns/acquired TaskRabbit — making IKEA simultaneously the largest channel partner and the largest potential competitive disintermediator. Important strategic counterparty.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Needhelp social profiles
Digital presenceNeedhelp financial estimates
Financial estimateRevenue estimate
Valuation estimate
Needhelp leadership team
Management profileNumber of profiles
Profiles3 records
Needhelp funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Needhelp M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Needhelp
What does Needhelp do?
Needhelp operates a two-sided online marketplace that connects homeowners with independent, vetted service providers for home improvement tasks such as furniture assembly, kitchen and bathroom installation, plumbing, electrical work, flooring, carpentry, outdoor work, gardening, moving, and cleaning. The platform facilitates booking, secure payment, and dispute resolution, and is also accessible through partner retail stores (Castorama, IKEA, Brico Dépôt, Conforama, BUT, Maisons du Monde, Lapeyre, Jumbo) across Europe.
Is Needhelp a public or private company?
Needhelp is a private company. It is classified as venture growth investor backed and is currently operating.
When was Needhelp founded?
Needhelp was founded in 2016. It employs 51 to 100 people.
Where is Needhelp based?
Needhelp is headquartered in Paris, France, in the Europe region.
How does Needhelp make money?
Two revenue lines are on record. Service Provider Commission is the primary driver. The others are transaction Fees.
Who are Needhelp's main competitors?
Direct peers on record are TaskRabbit, AlloMarcel, Travaux.com, Airtasker and MyBuilder. Broad incumbents are ManoMano, Houzz Pro Services and Amazon Home Services. Regional players are Lapeyre (services) and IKEA TaskRabbit / IKEA Installation.
Does Needhelp have an API?
No public API is recorded for Needhelp.
What industry is Needhelp in?
Needhelp's product category is Home Services Marketplace. Its primary akta.pro industry code is HSAFAHAB, Kitchen, Pantry & Food Storage Systems (Non-Construction), with a secondary code of HSAFACAH, Small Appliance, Countertop & Coffee/Tea Station Organization. Its NAICS code is 561210 and its SIC code is 7340.