What MesDépanneurs.fr does

MesDépanneurs.fr is a French online marketplace platform, founded in 2013 by Alexander Gushchin, that connects residential customers with a network of approximately 1,300 certified and décennale-insured artisans for emergency and planned home repair services. The platform covers 48 major French cities within a 30 km radius — representing roughly 80% of French territory — and offers 14+ service categories spanning plumbing, electrical work, locksmithing, heating/HVAC, glazing, painting, roofing, pest control, chimney sweeping, and general small works. Customer intake runs through a guided online diagnostic questionnaire and a 24/7 phone line, with documented callback times of 3-20 minutes and a published 93% post-intervention satisfaction rate; more than 500,000 interventions have been completed since founding.

The platform's core technology is a digital intake-and-matching system that routes customer requests to vetted artisans, supplemented by a customer-facing order tracking portal (Suivi Commande) and a structured set of localized service and SEO pages. Revenue is generated via transaction-based fees on home services facilitated through the marketplace and via B2B referral / white-label agreements with insurance companies (notably MAIF) and assistance providers (notably Mondial Assistance), with additional brand-side partners including Ariston. Pricing is published up front per intervention (e.g., plumbing €100-220, multi-point lock €400-800, ceiling painting €25-80/m²), with no evening/weekend/holiday surcharges and a 1-year parts-and-labor warranty. The company was sold to ENGIE around 2018 and reacquired by its founder in 2025; it is currently an independent, founder-owned private company with 11-50 employees and headquartered in Paris.

Name

MesDépanneurs.fr

Legal name

MesDépanneurs.fr

Website

https://mesdepanneurs.fr

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

MesDépanneurs.fr is a French online marketplace, founded in 2013, that connects residential customers with a network of 1,300+ certified artisans for emergency and planned home repair services across 48 French cities, generating revenue through transaction fees and B2B partnerships with insurers and assistance providers.

Ownership category

akta.pro rank

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Home services transaction fees: Platform charges artisans or takes a commission on services facilitated through the marketplace. Customers pay for the actual repair/installation work.
2. B2B partnership fees: Partnerships with insurance companies (MAIF) and assistance providers generate referral fees and white-label service agreements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

MesDépanneurs.fr is an online marketplace platform that connects residential customers in France with a network of 1,300+ certified, diploma-qualified, and décennale-insured artisans for on-demand home repair and improvement services. Customers describe their problem through an online diagnostic questionnaire or by phone, receive a callback within 3-20 minutes, obtain a free upfront quote, and pay only after the work is completed. The platform covers 15+ trade categories including plumbing, electrical, locksmith, heating, glazing, painting, roofing, pest control, and chimney sweeping across 48 major French cities.

Product overview

MesDépanneurs.fr is a home services marketplace platform connecting customers with vetted artisan professionals across France. The platform operates as a unified marketplace offering 14+ service categories organized into two tiers: core emergency services (Plomberie, Électricité, Serrurerie, Chauffage, Vitrerie, Électroménager) and extended home improvement services (Petits travaux, Travaux d'embellissement including Peinture, Sols, Clim & Pompe à chaleur, Toiture, Nuisibles, Ramonage, Ventilation VMC, and Menuiserie). The platform provides a guided online diagnostic questionnaire as the primary customer intake mechanism, routing users to specific artisans. Key platform features include an order tracking portal (Suivi Commande), a 24/7 service desk, guaranteed pricing transparency, and a 1-year warranty on all interventions. The platform covers 48 major French cities within a 30 km radius, with response times of 3–20 minutes callback and same-day/next-day on-site intervention. The artisan network comprises approximately 1,300 certified and insured professionals. Recent additions (2025) expanded the portfolio into climate/heat pump, roofing, pest control, and chimney sweeping categories.

Differentiator

Problem solved

Functional benefit

Products and services

• Plomberie (Plumbing)
• Électricité (Electrical) Electrical repair and installation services for French residential customers, including circuit breaker panel repair, power outlet troubleshooting, and full-apartment electrical issue resolution.
• Serrurerie (Locksmith) Locksmith services for French residential customers, including diagnosis of unknown lock issues, supply and installation of multi-point (3-point) locks, and simple locked-door opening.
• Chauffage (Heating) Heating system services for French residential customers, including annual boiler maintenance contracts, gas boiler repair, and electric water heater servicing.
• Vitrerie (Glazing) Glass and window repair and replacement services for French residential customers.
• Électroménager (Appliance Repair) Home appliance repair services for French residential customers, accessible through the platform's online questionnaire and booking system.
• Petits travaux (Small Works) Minor home improvement and handyman services for French residential customers, including furniture assembly, shelving, and general small works.
• Travaux d'embellissement (Home Improvement) Home beautification and renovation services for French residential customers, encompassing painting, tiling, flooring, and related trades.
• Clim & Pompe à chaleur (Climate & Heat Pump) Climate control and heat pump installation and maintenance services for French residential customers — newly added category in 2025.
• Toiture (Roofing) Roofing repair and maintenance services for French residential customers — newly added category in 2025.
• Nuisibles (Pest Control) Pest control services for French residential customers, including bedbug treatment priced at €10–€14/m² — newly added category in 2025.
• Ramonage (Chimney Sweeping) Chimney sweeping and maintenance services for French residential customers — newly added category in 2025.

Quantifiable outcome

• 500,000+ successful interventions since 2013
• +4 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• MAIFcoreGTM or Marketing PartnerHistoric insurance partner offering home insurance products to MesDépanneurs.fr customers. Coverage includes burglary, climate events, and fires. MAIF offers habitation insurance through a dedicated partnership page on MesDépanneurs.fr.
• ENGIEcoreStrategic or Co-development PartnerAccording to Les Échos Entrepreneurs (May 2025), the founder Alexander Gushchin bought back the platform from Engie that he had previously sold to the energy group seven years earlier. Engie and its subsidiaries (ENGIE Home Services, ENGIE MyPower) are also listed as advertising cookie partners on MesDépanneurs.fr.
• Mondial AssistanceminorGTM or Marketing PartnerAssistance services partner visible in customer trust logos section. Refers customers requiring emergency home repair services.
• AristonminorGTM or Marketing PartnerHeating equipment brand partner appearing in customer trust logos section.
• TroneminorGTM or Marketing PartnerPartner brand appearing in customer trust logos section (specific product category unclear).

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HabitatPresto: French home services platform that matches customers with local artisans for renovation, repair, and improvement projects across multiple trades. Comparable multi-trade scope and France-only geographic focus.
• Wecasa: French marketplace for in-home services including cleaning, wellness, and childcare, with vetted professional providers. Comparable French marketplace structure and consumer brand, though narrower service scope focused on recurring in-home services.
• Les Bons Artisans: French nationwide network of vetted artisans for emergency home repairs (plumbing, electrical, locksmith, heating). Operates a very similar curated-artisan marketplace model across the same core trade categories.
• AlloVoisins: French peer-to-peer home services marketplace connecting neighbors with local service providers across trades, DIY, and small jobs. Directly comparable business model to MesDépanneurs.fr, though broader and more peer-to-peer versus the curated artisan network approach.
• Travaux.com: French platform that connects homeowners with artisans and contractors for renovation and home improvement projects. Overlapping trade categories and France-only footprint, though more renovation-skewed versus MesDépanneurs.fr's emergency-repair core.
• NeedHelp: French marketplace platform for home services and small jobs, connecting customers with verified service providers across multiple trades. Closest direct comparable in terms of category breadth and B2C marketplace structure.

Broad incumbents

• Helpling: European online marketplace connecting customers with cleaning and home service professionals, part of a multi-country platform. Comparable marketplace structure for home services but operates across multiple countries and focuses on recurring cleaning/wellness versus emergency trades.
• ManoMano: Major French home improvement e-commerce marketplace for DIY products, tools, and materials with adjacent services. Targets the same French homeowner customer for home improvement but operates a product marketplace rather than a services marketplace.
• ENGIE Home Services: Home services subsidiary of major French energy group ENGIE, providing heating, plumbing, and electrical maintenance under a single brand. Highly relevant as MesDépanneurs.fr's former parent; operates with employed technicians rather than independent artisans, giving different unit economics.

Emerging players

• MisterMenage: French online platform for booking home cleaning services with vetted providers. Narrower service scope (cleaning only) than MesDépanneurs.fr but uses a comparable curated-provider marketplace model targeting French households.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCHzBdsUKDOnqROty3iIY9ZQ
• Facebookfacebook.com/mesdepanneurs.fr
• LinkedInlinkedin.com/company/mesdepanneurs-fr/posts/?feedView=all
• Instagraminstagram.com/mesdepanneursfr
• Pinterestfr.pinterest.com/mesdepanneursfr
• Xx.com/MesDepanneurs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about MesDépanneurs.fr