Acendex

What Acendex does

Acendex is a Managed Services Provider (MSP) headquartered in Beachwood, Ohio, founded in 1988 and serving businesses primarily across Northeast Ohio. The company delivers 24/7 managed IT services including proactive monitoring, cybersecurity, cloud computing (AWS, Azure, and proprietary private cloud in an SSAE 16-compliant data center), unified communications (UCaaS/VOIP), server and storage virtualization (VMware vSphere, Microsoft Hyper-V), and disaster recovery. Its proprietary technology stack is anchored by AcendexAssure — a continuous backup and disaster recovery platform guaranteeing a 5-minute Recovery Time Objective with BitSpread distributed backup, Recovery Verification, and 80% deduplication — and AcendexAssure Lasso (Data Lasso) for Windows workstation backup.

The company's revenue model combines recurring subscription-based managed services with project-based consulting, delivered through a consultative direct-sales motion targeting SMB and mid-market organizations lacking internal IT staff, as well as enterprise clients requiring fault-tolerant infrastructure and strategic IT planning. Pricing is quote-based and not publicly disclosed, with flexible monthly billing arrangements and quarterly business reviews. Acendex also operates a specialized CMMC consulting practice for Department of Defense contractors seeking NIST 800-171/172 alignment, positioning itself as a CMMC Managed Service Provider. The vendor ecosystem spans Microsoft Gold Certified Partner status, Cisco CCNA-certified engineers, HPE GreenLake (pay-per-use infrastructure), and partnerships with IBM, Lenovo, SonicWall, Sophos, and Aruba Networks.

In January 2026, AYCE Capital acquired Acendex as its 12th portfolio company and first Ohio investment, providing back-office support (sales, accounting, vendor management) and access to a collective network of MSPs. Post-acquisition, Acendex continues to operate under its existing brand and leadership (President and CEO Jonathan Husni), with stated expansion into Ohio state under AYCE's portfolio alongside New York and Vermont operations. The company maintains an active blog, partner-led referral network, and direct phone outreach (216.292.GURU) as primary demand generation channels.

Name

Acendex

Legal name

Acendex

Website

https://acendex.com

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

11–50 employees

Short description

Acendex is a Managed Services Provider founded in 1988 in Beachwood, Ohio, delivering 24/7 managed IT, cloud, cybersecurity, and proprietary disaster recovery (AcendexAssure) services to SMB, mid-market, and enterprise clients across Northeast Ohio, with CMMC consulting for DoD contractors.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Attack Detection & Response for Cloud/SaaS (SOC for Cloud) (HDADAGAJ)

akta.pro secondary industries

End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB), Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)

Keywords

• Managed IT services
• Cloud computing services
• Disaster recovery solutions
• Cybersecurity consulting
• Unified communications

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services: Acendex provides ongoing managed IT services including 24/7 monitoring, preventive maintenance, network operations center support, cybersecurity, cloud services, and help desk. Delivered through a proactive managed services model, replacing reactive break-fix approaches. Billed on a recurring subscription basis with quarterly business reviews and monthly statements. Flexible billing arrangements tailored to client budgets.
2. CMMC Consulting & Compliance Services: Cybersecurity Maturity Model Certification (CMMC) consulting for DoD contractors, including gap analysis, remediation planning, control implementation, SIEM setup, and third-party audit assistance. Delivered as professional/consulting services for organizations seeking Level 2 compliance.
3. Unified Communications (UCaaS/VOIP): Hosted unified communications as a service providing VOIP telephony, video conferencing, chat, file sharing, and call center solutions. Scalable hosted UCaaS systems, cloud PBX, analytics, and virtual fax. Integration with Microsoft Teams Phone, Zoom Phone, and Google Voice.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Acendex is a managed IT services provider offering 24/7 monitoring, preventive maintenance, cloud computing (AWS, Azure, and proprietary private cloud), server and storage virtualization, cybersecurity, business continuity, and unified communications to businesses primarily in Northeast Ohio. The company also delivers specialized consulting including CMMC compliance for Department of Defense contractors, Microsoft 365 tenant security hardening, and strategic IT planning.

Product overview

Acendex is a Managed Services Provider (MSP) founded in 1988, headquartered in Cleveland, Ohio, offering a comprehensive portfolio of managed IT services to businesses in Northeast Ohio. The core platform is its Managed IT Services offering, supported by several specialized add-on modules. AcendexAssure serves as the company's flagship backup and disaster recovery brand, comprising two distinct products: AcendexAssure (Business Continuity) for continuous backup with a five-minute recovery guarantee, and AcendexAssure (Disaster Recovery) for server-level continuous replication supporting Microsoft Exchange, SQL, SharePoint, Hyper-V, and VMware environments. AcendexAssure Lasso is a workstation-focused continuous backup solution for Windows 10/11 devices. The company also offers cloud computing services across AWS, Azure, and a proprietary private cloud; unified communications (UCaaS/VOIP) with third-party integrations including Zoom Phone, Google Voice, and Microsoft Teams Phone; network and cybersecurity services; CMMC consulting for DoD contractors; and strategic planning services including 3-Year Technology Plans and IT Needs Assessments. Security offerings include Microsoft 365 tenant hardening, Zero-Downtime guarantees, and Standards Compliance assessments. The portfolio is delivered through partnerships with technology vendors including Microsoft (Gold Certified Partner), Cisco (CCNA certified), HPE (HPE GreenLake partner), and others.

Differentiator

Problem solved

Functional benefit

Brands

• AcendexAssure: Acendex's continuous backup and disaster recovery solution that guarantees full user access to all files within minutes of system failure.
• AcendexAssure Lasso
• Data Lasso

Products and services

• Acendex Managed IT Services Core managed services offering providing 24/7 monitoring, preventive maintenance, remote network management, on-site hardware/software support, system administration, and integrated cloud/cybersecurity management for businesses.
• AcendexAssure (Business Continuity) Continuous backup and business continuity solution guaranteeing full user access within 5 minutes of any system failure across physical, virtualized, and cloud-based servers and desktops. Includes BitSpread distributed backup technology, Smart Restore, and Server-in-Waiting for instant failover.
• AcendexAssure (Disaster Recovery) Server-based continuous backup and replication software for Windows servers, Exchange, SQL, SharePoint, and Hyper-V/VMware virtual environments. Features 5-minute recovery, deduplication, open file protection, and Recovery Verification technology.
• AcendexAssure Lasso (Data Lasso) Continuous workstation backup software for Windows 10/11 laptops and desktops providing near-instant 5-minute recovery, 80% storage reduction via deduplication, and application-item and file-level recovery.
• 3-Year Technology Plan Strategic technology roadmap service developed through structured stakeholder interviews, present-state analysis, gap analysis, physical layer audits, disaster recovery planning, penetration testing, and Zero Trust implementation.
• CMMC Consulting Cybersecurity Maturity Model Certification consulting for Department of Defense contractors. Includes Discovery, Gap Analysis, remediation planning, control implementation, SIEM setup, and third-party audit preparation for CMMC Level 2 compliance.
• IT Information Strategy Strategic IT consulting covering vision and mission alignment, governance frameworks, information lifecycle management, security and compliance, technology infrastructure optimization, data analytics, and risk management.
• 24/7 Support and Maintenance Round-the-clock IT support covering technical support, software updates and patch management, infrastructure monitoring, and data backup and recovery, available days, nights, and weekends.
• IT Needs Assessment Comprehensive IT evaluation covering current infrastructure, business processes, security, user needs, future requirements, budget/resources, risk assessment, and stakeholder involvement to inform IT strategy.
• Microsoft 365 Security Managed service for hardening Microsoft 365 tenants with multi-factor authentication, conditional access, advanced threat protection, device management, SharePoint/OneDrive security, and Teams security.
• Standards Compliance IT standards compliance assessment covering the seven SAS 70 key areas from an IT perspective, helping businesses comply with legislative standards through network monitoring and identifying non-compliant areas.
• Unified Communications (UCaaS) Cloud-based unified communications combining voice, video calling, chat, file sharing, and online meetings. Integrates with Zoom Phone, Google Voice, and Microsoft Teams Phone. Includes cloud PBX, virtual fax, analytics, and call center solutions.
• AWS and Azure Cloud Computing Public cloud services enabling businesses to leverage AWS and Azure platforms without managing underlying infrastructure, including consultation, deployment, ongoing management, security, and digital transformation support.
• Private Cloud Computing Acendex-operated private cloud infrastructure in a SSAE 16 compliant data center with anti-static flooring, locked cabinets, multi-layered security, redundant power/cooling, and BGP circuit failover for universal secure access.
• Server and Storage Consolidation Server, storage, and network consolidation solutions leveraging VMware vSphere and Microsoft Hyper-V virtualization platforms. Includes assessment, design, testing, migration, implementation, and ongoing management.
• Server Virtualization Virtualization service reducing physical server counts by converting traditional servers into virtual machines using VMware vSphere and Microsoft Hyper-V. A single properly configured server can replace 6 to 14 physical machines.
• Network Security Comprehensive network security covering firewalls, intrusion detection/prevention systems, VPNs, encryption, network monitoring, security policies, and endpoint security. Includes system security, desktop security, and remote user security.
• AI Readiness Assessment Consulting offering that evaluates a business's preparedness for adopting AI technologies, delivered as a standalone managed IT consulting service.

Quantifiable outcome

• 5-minute recovery time guarantee for server and workstation disaster recovery
• +8 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability4 records

Feature2 records

Partnerships

Three partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Certified Partner status. Acendex delivers managed IT services, Microsoft 365 security, Teams Phone integration, Azure cloud services, and SharePoint/OneDrive configuration. Certified expertise in Microsoft technologies including Microsoft Server 2019 Enterprise Edition, Hyper-V virtualization, Exchange, SQL Server, and Microsoft 365 security.
• Hewlett Packard Enterprise (HPE)coreTechnology or IntegrationHPE GreenLake partner and Hewlett-Packard Authorized Partner. Acendex offers HPE GreenLake flexible consumption model for IT infrastructure, avoiding large upfront capital expenditures. Acendex recommends HPE Generation 10 DL360 and DL380 Series machines for virtualization deployments.
• CiscocoreTechnology or IntegrationCisco Certified Network Associate (CCNA) partner. Acendex employs Cisco CCNA certified engineers. Cisco networking solutions are integrated into client network infrastructure designs.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Dataprise: Mid-market managed IT services and cybersecurity provider serving U.S. businesses across regions with a similar end-to-end MSP portfolio including cloud, managed security, and 24/7 support — the most directly comparable mid-sized U.S. MSP to Acendex.
• Rackspace Technology: Public managed cloud services company delivering multi-cloud management across AWS, Azure, and private clouds with 24/7 operations — closely aligned with Acendex's private cloud plus AWS/Azure managed services and NOC-led operating model.
• Coretelligent: Mid-size managed IT, cloud, and cybersecurity provider targeting U.S. mid-market and enterprise clients with a similar consultative, service-led model — comparable in size and service portfolio to Acendex.
• ePlus Technology: Provider of managed services, cloud, and security solutions to mid-market and enterprise customers across the U.S. with overlapping capabilities including virtualization, Microsoft 365, and backup/DR.
• NetGain Technologies: Mid-size managed IT services and cloud provider headquartered in Kentucky serving U.S. mid-market organizations — closely analogous in headcount, regional focus, and managed-services stack to Acendex.

Broad incumbents

• SHI International: Large IT solutions provider combining hardware/software distribution with managed services, cloud, and security — competes for the same mid-market managed IT wallet that Acendex targets, but with significantly broader scale and vendor breadth.
• Kyndryl: Global IT infrastructure services spinoff of IBM offering managed services, cloud modernization, and security operations across enterprise customers — a much larger incumbent whose managed-services catalog overlaps Acendex's full stack but at vastly different scale.
• Insight Enterprises: Global solutions integrator delivering managed services, cloud, and cybersecurity alongside hardware/software procurement — offers overlapping capabilities with Acendex (managed IT, Microsoft 365, cloud) as a broader portfolio player.

Others

• Veeam Software: Independent backup and disaster recovery vendor whose continuous-backup and recovery verification capabilities directly overlap AcendexAssure — relevant as the leading third-party benchmark and competitive technology in Acendex's proprietary stack.

Regional players

• BlueBridge Networks: Cleveland-based managed IT, cloud, and data center services provider serving Northeast Ohio businesses — Acendex's most direct hyperlocal competitor for the same regional mid-market customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/acendex

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acendex