NetGain Technologies
NetGain Technologies is a privately held managed services provider (MSP/MSSP) founded in 1984, delivering bundled IT, cybersecurity, cloud, help-desk, and AI services to small and mid-sized businesses across the midwestern and southeastern United States, with vertical focus on banking, healthcare, manufacturing, and professional services.
- Company typePrivate
- Founded1984
- HeadquartersLexington, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What NetGain Technologies does
NetGain Technologies is a privately held Managed Service Provider (MSP) and Managed Security Service Provider (MSSP) headquartered in Lexington, Kentucky, founded in 1984. The company delivers bundled managed IT, cybersecurity, cloud, help-desk, backup/disaster-recovery, and consulting services to small and mid-sized businesses primarily across the midwestern and southeastern United States, with deep vertical focus on banking and finance, healthcare, manufacturing, and professional services. Operationally it runs a six-region office footprint (Lexington KY, Louisville KY, Cincinnati OH, St. Louis MO, Chattanooga TN, Little Rock AR) plus acquired footholds in Jacksonville FL, Fort Wayne IN, and Anderson SC, supported by a team of 101–250 employees holding more than 300 technical certifications.
The underlying technology stack is a managed services platform that wraps third-party security and infrastructure tooling — Sophos endpoint protection, Arctic Wolf and Huntress threat detection, Veeam backup, N-able RMM, Microsoft (including Azure and Microsoft 365), HPE/HP hardware, Pax8 cloud distribution, and 11:11 Systems infrastructure — with NetGain's own 24/7/365 SOC, virtual CISO function, and Service Level Agreement-backed service delivery. SOC 2 Type II certification (achieved 2014, after a prior Type I) provides third-party-validated controls over security, availability, confidentiality, processing integrity, and privacy, which is a meaningful gate for HIPAA-, banking-, and CMMC-regulated buyers. Service outcomes reported by the company include 95.2% customer satisfaction and 99.99% monitoring-center uptime.
Commercially, NetGain generates revenue through recurring monthly subscriptions priced on a flat per-user basis, project-based IT consulting, and managed security add-ons such as Managed Endpoint Detection and Response (MEDR), SOC-as-a-Service, and Fully-Managed Cybersecurity. Customer acquisition is sales-led through regional direct sales, inside sales, and dedicated Client Success Managers, supported by content marketing, SEO, webinars, and a podcast (Breaching the Boardroom). Growth has been driven by a programmatic M&A roll-up: seven acquisitions between December 2019 and July 2022 (Progressive Computer Systems, Arnet Technologies, LK TECH, TruTechnology, 4EOS, Cyber Solutions, and EasyIT), alongside the launch of newer product lines such as Business AI Services. No outside venture or private equity investment is disclosed; the company appears to be founder/management-owned.
NetGain Technologies firmographics
Firmographics- Name
- NetGain Technologies
- Legal name
- NetGain Technologies, LLC
- Website
- https://netgainit.com
- Company type
- Private
- Founded year
- 1984
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- NetGain Technologies is a privately held managed services provider (MSP/MSSP) founded in 1984, delivering bundled IT, cybersecurity, cloud, help-desk, and AI services to small and mid-sized businesses across the midwestern and southeastern United States, with vertical focus on banking, healthcare, manufacturing, and professional services.
- Ownership category
- akta.pro rank
NetGain Technologies industry classification
Industry- Product category
- Managed IT and Cybersecurity Services
- NAICS
- Computer Systems Design and Related Services (54151), Computer Facilities Management Services (541513), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
- akta.pro secondary industries
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE), Security Operations Center (SOC) as a Service (BPAEADAB), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH)
Keywords
Where NetGain Technologies is headquartered
LocationHeadquarters
- HQ city
- Lexington
- HQ country
- United States
- HQ region
- North America
Offices6 records
Markets served
NetGain Technologies business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Ongoing managed IT services with flat monthly fees based on user count, providing proactive IT management, network security, monitoring, and technical support as a recurring revenue stream
- Cybersecurity Services: Managed security services including SOC-as-a-Service, threat monitoring, incident response, vulnerability assessments, and security training
- IT Consulting and Professional Services: Project-based IT consulting, solution architecture, technology planning, and implementation services for infrastructure and cloud solutions
- Backup and Disaster Recovery Services: Business continuity solutions including automated backup, hot site recovery, cold site recovery, and data restoration services
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed IT Services - Flat monthly fee based on user count |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels7 records
NetGain Technologies product offering
Product offeringCore offering
NetGain Technologies is a Managed Services Provider (MSP) and Managed Security Service Provider (MSSP) that delivers outsourced IT management, cybersecurity, cloud, backup/disaster recovery, help desk, and AI strategy services to small and mid-sized businesses primarily in the Midwestern and Southeastern United States. Services are sold primarily under flat-rate monthly subscription contracts per user, backed by guaranteed SLAs, with project-based IT consulting engagements offered alongside recurring managed services.
Product overview
NetGain Technologies is an award-winning Managed Services Provider (MSP) and Managed Security Services Provider (MSSP) offering a comprehensive suite of IT services. Their portfolio centers around Managed IT Services as the core offering, supported by Cybersecurity (including Cybersecurity Essentials, SOC-as-a-Service, and Fully-Managed Cybersecurity modules), Cloud & Data Storage Services, IT Consulting Services, Help Desk Services, and Business AI Services. Additional modules include Backup and Disaster Recovery, Managed Endpoint Detection and Response (MEDR), and On-Site IT Support Services. The company also offers packaged IT Service Plans and Technology OneSource Managed IT Services. Together, these services form an integrated managed services ecosystem designed to help small to medium-sized businesses access expert IT and security talent while focusing on core business operations.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive outsourced IT management covering network security, IT management, proactive monitoring, help desk, and technology strategy for small to medium-sized businesses, delivered under flat-rate monthly per-user contracts.
- Cybersecurity / Cybersecurity Essentials Managed security services delivering Essential Security, risk assessments, vCSO consulting, SOC-as-a-Service, incident response, endpoint protection, email security, firewall configuration, and vulnerability assessments for SMB and mid-market clients.
- Cloud and Data Storage Services Cloud management, migration, and digital transformation services including Microsoft Azure deployments, cloud infrastructure management, and ongoing cloud operations support.
- IT Consulting Services and Projects Project-based IT consulting delivered by Solution Architects and project engineers to design and deploy scalable infrastructure, cloud, and security solutions for client organizations.
- Help Desk Services 24/7/365 technical support providing expert ticket analysis and resolution, backed by guaranteed Service Level Agreements with compensation clauses.
- Business AI Services AI consulting and implementation services that help businesses develop AI strategies, map AI business plans, and ensure secure AI data practices.
- Backup and Disaster Recovery Business continuity and disaster recovery services including automated backup, hot site and cold site recovery, virtualized backup, point-in-time data snapshots, and disaster recovery planning.
- IT Service Packages Flat-rate monthly managed services packages based on user count with defined Service Level Agreements, providing predictable IT and cybersecurity budgeting.
Quantifiable outcome
- 95.2% Customer satisfaction (CSAT) rating for managed IT services
- +3 more outcomes
Companies that use NetGain Technologies
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles5 records
NetGain Technologies technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability8 records
Feature4 records
NetGain Technologies partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core.
- Arctic Wolf NetworkscoreStrategic partnership for cybersecurity services and threat intelligence. Arctic Wolf provides advanced threat detection and security operations capabilities that complement NetGain's managed security offerings. Joint webinars and co-marketing efforts to address evolving cyber threats.
- SophoscoreTechnology partner for endpoint protection and security solutions. Sophos provides the underlying security technology that NetGain manages and delivers to clients as part of its cybersecurity services portfolio.
- HPE (Hewlett Packard Enterprise)coreTechnology partner for hardware, infrastructure solutions, and enterprise technology deployments.
- VeeamcoreTechnology partner for backup and disaster recovery solutions, providing software that NetGain leverages for client data protection services.
- Pax8coreCloud distributor providing platform for cloud services procurement and management, supporting NetGain's cloud offerings.
- N-ablecoreTechnology partner for remote monitoring and management (RMM) solutions and service automation.
- HuntresscoreTechnology partner for managed security detection and response, providing threat detection capabilities.
- 11:11 SystemscoreTechnology partner for data protection and cloud infrastructure solutions.
- MicrosoftcoreSolutions partner for Microsoft technologies including Azure cloud services, Microsoft 365, and related enterprise solutions.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
NetGain Technologies competitors and assessment
Company assessmentDirect peers
- Avertium: Pure-play MSSP delivering managed detection, response, and vCISO services to mid-market organizations — directly comparable security-first counterpart of NetGain's MSSP line.
- ITsavvy: Mid-market MSP with cloud, managed IT, and security services — comparable in offering breadth and customer profile to NetGain's mid-market push.
- Dataprise: Regional-to-national MSP and MSSP serving SMB and mid-market with managed IT, cybersecurity, and cloud services — directly comparable to NetGain's offering mix and target verticals.
- Ntiva: Mid-Atlantic and national MSP/MSSP with managed IT, cloud, security, and vCIO services aimed at SMB and mid-market — overlaps NetGain's service portfolio, pricing model, and customer profile.
- CMIT Solutions: Franchise-based national MSP serving SMBs across the US with managed IT, cybersecurity, and compliance services — comparable in size, customer segment, and managed services focus.
Broad incumbents
- Kaseya: Large incumbent providing RMM/PSA platforms and integrated cybersecurity tools widely used by MSPs including NetGain; competes broadly for the same SMB managed services wallet.
- ConnectWise: Established PSA/RMM and cybersecurity platform vendor serving the broader MSP ecosystem; an alternative ecosystem incumbent to the tools NetGain uses.
- CompuCom: Large-scale managed IT services and workplace support provider for enterprise and mid-market; competes for the same managed services dollars at a larger scale and broader geography.
- Ricoh USA (formerly CBTS): Broad IT services and managed services incumbent covering cloud, networking, and security for enterprise and mid-market; larger portfolio competitor with regional overlap in the Midwest.
Regional players
- Heartland Business Systems: Midwest-based MSP and technology integrator serving Wisconsin and surrounding states — closest geographic peer given overlapping Midwestern territory.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
NetGain Technologies social profiles
Digital presenceNetGain Technologies compliance and trust
Trust signalCompliance2 records
NetGain Technologies financial estimates
Financial estimateRevenue estimate
Valuation estimate
NetGain Technologies leadership team
Management profileNumber of profiles
Profiles8 records
NetGain Technologies funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NetGain Technologies M&A and investment
M&A and investmentM&A7 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NetGain Technologies
What does NetGain Technologies do?
NetGain Technologies is a Managed Services Provider (MSP) and Managed Security Service Provider (MSSP) that delivers outsourced IT management, cybersecurity, cloud, backup/disaster recovery, help desk, and AI strategy services to small and mid-sized businesses primarily in the Midwestern and Southeastern United States. Services are sold primarily under flat-rate monthly subscription contracts per user, backed by guaranteed SLAs, with project-based IT consulting engagements offered alongside recurring managed services.
Is NetGain Technologies a public or private company?
NetGain Technologies is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NetGain Technologies founded?
NetGain Technologies was founded in 1984. It employs 101 to 250 people.
Where is NetGain Technologies based?
NetGain Technologies is headquartered in Lexington, United States, in the North America region.
How does NetGain Technologies make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are cybersecurity Services, IT Consulting and Professional Services and backup and Disaster Recovery Services.
Who are NetGain Technologies's main competitors?
Direct peers on record are Avertium, ITsavvy, Dataprise, Ntiva and CMIT Solutions. Broad incumbents are Kaseya, ConnectWise, CompuCom and Ricoh USA (formerly CBTS). Heartland Business Systems is listed as a regional player.
Does NetGain Technologies have an API?
No public API is recorded for NetGain Technologies.
What industry is NetGain Technologies in?
NetGain Technologies's product category is Managed IT and Cybersecurity Services. Its primary akta.pro industry code is BPAKAHAA, Managed Security Services (MSSP) & 24/7 SOC Operations, with a secondary code of BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP). Its NAICS code is 54151 and its SIC code is 7370.