Infinica

Name

Infinica

Legal name

Doxee

Website

https://infinica.com

Company type

Public

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Customer Communication Management (CCM) Software

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)

akta.pro secondary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

Keywords

• Customer communication management
• Document automation software
• Omnichannel communications
• Electronic invoicing solutions
• Intelligent document processing

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Platform Subscription: Annual or multi-year subscription model for access to the Doxee Platform, including core CCM functionality, AI features, and omnichannel delivery capabilities.
2. Managed Services / Outsourcing Model: Optional managed services for organizations adopting flexible deployment, helping modernize communications, reduce IT burden, and accelerate transformation at scale.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

Infinica is a software and service company that delivers AI-powered customer communication management (CCM) solutions for smart documents, built on the Doxee Platform. The platform unifies every customer touchpoint with visual No-Code Designers, omnichannel delivery (email, SMS, web, mobile), AI-driven personalization, and built-in analytics, while offering electronic invoicing and trust services for regulatory compliance. It is sold to large enterprises as a cloud/SaaS subscription with optional managed services for organizations modernizing their communications.

Product overview

Doxee offers a unified AI-powered customer communication management platform called the Doxee Platform, which consolidates multiple modules including Design, Engagement, Insights, Automation, Integration, Administration, and AI Foundation. The platform enables organizations to unify every customer touchpoint and deliver personalized communications across omnichannel journeys — from first contact to renewal. Key solutions include Electronic Invoicing & Trust Services for compliance, and Interaction Experience Management (IXM) for interactive digital experiences. The platform supports use cases across purchase & onboarding, customer retention, payment collections, loyalty & reward programs, transactional communications, and cross-selling.

Differentiator

Problem solved

Functional benefit

Brands

• Doxee Platform: AI-powered customer communication management platform unifying touchpoints for personalized customer experiences across channels.

Products and services

• Doxee Platform Unified AI-powered customer communication management (CCM) platform that consolidates design, engagement, insights, automation, integration, and administration modules for omnichannel, personalized customer communications. Sold to large enterprises as a cloud/SaaS subscription.
• Electronic Invoicing & Trust Services Compliant communication processes with electronic archiving and trust services for regulatory compliance, risk mitigation, and legal accountability. Designed for organizations operating under PSD2 SCA, e-invoicing mandates, and similar regulatory regimes.
• Interaction Experience Management (IXM) Interactive and personalized digital experience offering that transforms customer communications into engaging, measurable touchpoints across channels.
• Scalable Outsourcing Model (Managed Services) Optional managed services and outsourcing deployment option that helps organizations modernize their customer communications, reduce IT burden, and accelerate transformation at scale.

Named customers14 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationCertified integration partnership enabling Doxee Platform to connect with Salesforce CRM systems for unified customer communication management. The integration enables data synchronization and coordinated customer interactions.
• SAPcoreTechnology or IntegrationCertified integration partnership connecting the Doxee Platform with SAP enterprise systems. Enables seamless data flow and communication management within SAP-centric business environments.
• Microsoft Dynamics 365coreTechnology or IntegrationPre-built integration with Microsoft Dynamics 365 for enterprise customers. Enables coordinated customer communications within the Microsoft ecosystem.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure partnership providing the underlying platform for Doxee's cloud/SaaS deployment capabilities.
• Google CloudcoreTechnology or IntegrationCloud infrastructure partnership supporting Doxee's multi-cloud deployment options and global availability.

Scale indicators2 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Quadient: Quadient (formerly Neopost) is a leading customer communications management (CCM) software vendor serving banks, insurers and utilities with similar omnichannel and regulatory-compliance use cases. Its Inspire platform directly competes with the Doxee Platform for enterprise CCM software deals.
• OpenText: OpenText offers the Exstream CCM solution and a broader digital experience portfolio used by large financial services, insurance and telco customers—the same verticals Infinica/Doxee addresses. It is one of the most cited competitors in the enterprise CCM market.
• Smart Communications: Smart Communications is a pure-play CCM vendor selling the SmartCOMM platform to large enterprises in financial services, insurance and healthcare. It competes head-to-head with Doxee in regulated, high-volume outbound customer communications.
• Messagepoint: Messagepoint is a focused CCM and customer communications management software provider used by insurers, banks and benefits organizations. It competes directly with Doxee in the AnyPrem and SaaS CCM categories where both vendors were named Aspire Leaders.
• Cincom Systems: Cincom offers Documaker and other CCM/document composition products tailored to large insurance and financial services customers. It addresses the same legacy-to-modern CCM consolidation use case that Doxee pitches to its European customers.
• Topdown Systems: Topdown Systems provides CCM software specialized for insurance and financial services with a strong on-prem/on-any stack, comparable to Doxee's AnyPrem positioning. It targets similar regulated-industry use cases and replacement of legacy output systems.

Broad incumbents

• Adobe: Adobe offers Adobe Experience Manager, Acrobat Document Services and broader Adobe Experience Platform capabilities that overlap with enterprise document composition, PDF generation and personalized communications. While not a pure CCM vendor, Adobe frequently competes for the same digital experience wallet.
• Oracle: Oracle offers Responsys, Eloqua and a broad CX/application suite that includes capabilities adjacent to CCM. Many of Doxee's banking and telco customers use Oracle back-office systems, making it a frequent incumbent competitor in enterprise communications modernization.
• Salesforce: Salesforce is both an integration partner (via certified CRM connector) and a broader competitor through Marketing Cloud and Data Cloud. Its scale in CRM/CX makes it a frequent alternative for enterprises evaluating communications and engagement platforms.
• Pitney Bowes: Pitney Bowes provides document messaging and customer data solutions, including CCM-adjacent offerings like EngageApp and DOC1. It serves similar regulated-industry customers and competes for the same print-to-digital modernization budget.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/infinica
• Facebookfacebook.com/infinica.at
• LinkedInlinkedin.com/company/infinica-gmbh

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infinica