Ternio
- Company typePrivate
- Founded2015
- HeadquartersEastsound, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Ternio firmographics
Firmographics- Name
- Ternio
- Legal name
- Ternio II, Inc.
- Website
- https://ternio.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Ternio industry classification
Industry- Product category
- Mobile Contact Center Software
- NAICS
- All Other Telecommunications (517810), Telecommunications (517)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- SIP Trunking & Voice Termination (HDAIAHAC)
- akta.pro secondary industry
- Mobile Application Security (App Shielding, Anti-Tamper) (HDADACAL)
Keywords
Where Ternio is headquartered
LocationHeadquarters
- HQ city
- Eastsound
- HQ country
- United States
- HQ region
- North America
Offices35 records
Markets served
Ternio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Ternio operates as a SaaS platform providing mobile contact center solutions on a subscription basis. Revenue is generated through licensing agents/users on the platform, with pricing likely based on per-seat or per-agent models consistent with contact center software industry standards.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise contact center mobile solution - custom pricing based on organization size and requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Ternio product offering
Product offeringCore offering
Ternio provides a mobile contact center platform that turns any iOS or Android device into a fully operational extension of an organization's contact center. The solution enables agents to handle inbound and outbound calls, SMS, web chat, voicemail, transfers, and conference calls from a mobile device, while a centralized admin dashboard maintains full visibility, governance, and performance tracking across distributed workforces.
Product overview
Ternio offers a unified mobile workforce solution consisting of two primary products: the Ternio App (a mobile application for iOS and Android that extends contact center functionality to any mobile device) and the Admin Dashboard (a centralized management interface for visibility and governance). The platform includes an optional CRM Adapter add-on for contact center-to-CRM integration. The solution is designed for organizations with remote, distributed, or mobile workforces, providing connectivity, visibility, and performance management across all mobile interactions.
Differentiator
Problem solved
Functional benefit
Products and services
- Ternio App
Quantifiable outcome
- 99.9% monthly uptime SLA
- +1 more outcomes
Companies that use Ternio
Customer profileNamed customers20 records
Segments3 records
Ideal customer profiles2 records
Ternio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Ternio partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SamsungcoreSamsung and Ternio have a collaborative partnership where Samsung secures the mobile device and Ternio captures the interaction. This collaboration provides organizations with complete visibility into every mobile interaction from end to end. Samsung's mobile device security combined with Ternio's contact center capabilities creates a integrated mobile workforce solution.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Ternio competitors and assessment
Company assessmentBroad incumbents
- Zendesk: Zendesk offers a customer experience and contact center platform with mobile support for distributed agents. It competes for the same omnichannel customer experience budget as Ternio in mid-market and enterprise deals.
- RingCentral: RingCentral is a UCaaS and contact center incumbent offering RingCX alongside its voice platform. Its mobile app natively extends contact center functionality to remote agents, making it a broader incumbent competing for the same budget allocation as Ternio.
- Cisco/Webex Contact Center: Cisco's Webex Contact Center (formerly BroadSoft/Broadworks) provides enterprise-grade contact center with mobile agent capabilities, and is the type of large incumbent that either integrates with or competes against Ternio in enterprise deployments.
- Salesforce Service Cloud: Salesforce Service Cloud provides enterprise CRM-integrated contact center functionality with mobile agent features. Its CRM-led approach overlaps directly with Ternio's CRM Adapter value proposition for the same enterprise buyer.
- 8x8: 8x8 combines UCaaS and contact center capabilities with mobile workforce support. As a unified communications incumbent serving similar enterprise verticals, it competes for the same mobility-driven contact center RFPs Ternio targets.
Direct peers
- Five9: Five9 is a leading cloud contact center provider serving enterprises with distributed agent workforces. While Five9 owns the full contact center stack, it increasingly competes with Ternio's mobile extension layer for remote-agent enablement in the same enterprise accounts.
- NICE inContact: NICE inContact (CXone) is a broad cloud contact center suite with mobile workforce functionality, serving enterprise customers in financial services, healthcare, and telecom — directly overlapping with Ternio's customer base and value proposition.
- Genesys: Genesys is a major contact center platform with strong enterprise presence and native mobile agent support. It is the type of underlying platform Ternio integrates with, and competes directly when its own mobile capabilities are sufficient for enterprise buyers.
- Talkdesk: Talkdesk provides cloud-based contact center software with mobile agent capabilities for enterprise customers. It competes directly with Ternio for the mobile/distributed workforce use case and targets many of the same verticals (financial services, healthcare, retail).
Others
- Vonage (Ericsson): Vonage, now part of Ericsson, provides UCaaS and contact center APIs (Vonage Contact Center). It is an adjacent communications platform whose APIs and mobile softphone capabilities are comparable to the underlying voice services Ternio integrates with, though Vonage serves a broader telecom/developer audience.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Ternio social profiles
Digital presenceTernio compliance and trust
Trust signalCompliance4 records
Ternio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ternio leadership team
Management profileNumber of profiles
Profiles5 records
Ternio funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ternio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ternio
What does Ternio do?
Ternio provides a mobile contact center platform that turns any iOS or Android device into a fully operational extension of an organization's contact center. The solution enables agents to handle inbound and outbound calls, SMS, web chat, voicemail, transfers, and conference calls from a mobile device, while a centralized admin dashboard maintains full visibility, governance, and performance tracking across distributed workforces.
Is Ternio a public or private company?
Ternio is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ternio founded?
Ternio was founded in 2015. It employs 1 to 10 people.
Where is Ternio based?
Ternio is headquartered in Eastsound, United States, in the North America region.
How does Ternio make money?
One revenue line is on record: saaS Subscription.
Who are Ternio's main competitors?
Broad incumbents on record are Zendesk, RingCentral, Cisco/Webex Contact Center, Salesforce Service Cloud and 8x8. Direct peers are Five9, NICE inContact, Genesys and Talkdesk. Vonage (Ericsson) is listed as an others.
Does Ternio have an API?
No public API is recorded for Ternio.
What industry is Ternio in?
Ternio's product category is Mobile Contact Center Software. Its primary akta.pro industry code is HDAIAHAC, SIP Trunking & Voice Termination, with a secondary code of HDADACAL, Mobile Application Security (App Shielding, Anti-Tamper). Its NAICS code is 517810 and its SIC code is 4899.