Netzware Handels- und IT-Dienstleistungs

What Netzware Handels- und IT-Dienstleistungs does

Netzware Handels- und IT-Dienstleistungs GmbH is an Austrian IT managed services provider headquartered at Davidgasse 85-89 in Vienna's 10th district, formed in 2015 through the merger of c02.at GmbH (operating since 2007) and TCplus Datennetz GmbH (operating since 2005) by co-founders and managing directors Florian Ivo and Dietmar Guelfenburg. The company serves small and medium-sized enterprises (KMU) as its primary customer segment, with secondary engagement of large enterprises and corporations, and operates across the full IT stack including network infrastructure, cybersecurity, cloud and virtual servers, backup, VoIP telephony, monitoring, and office cabling.

The product portfolio is anchored by the proprietary Multi Service Router (modular, individually manufactured hardware with hot-swappable base station modules for high-availability environments) and reinforced by owner-operated infrastructure spanning three geo-redundant data centers in Vienna (×3, Wienerberg, and Davidgasse) connected by 10 Gigabit fiber with up to 100 Gbit/s internet connectivity. Complementary products include virtual server and cloud hosting with daily snapshot-based backups, 3CX-based hosted VoIP telephony, NGFW and AI-based endpoint security, geo-redundant immutable cloud backup, PRTG-based infrastructure monitoring, Hosted Exchange and Microsoft 365 MSP services, and MikroTik hardware distribution. Since 2018 Netzware has been the Master Distributor for MikroTik products in Austria, and maintains certified partnerships with Microsoft, Fortinet, 3CX, Veeam, VMware, Paessler/PRTG, Sophos, Cisco, HPE Aruba, Kaspersky, Lenovo, and Ubiquiti.

The business model is a hybrid of professional services (IT consulting, project implementation, cabling), recurring managed services (maintenance contracts, monitoring, 24/7 support), subscription hosting (virtual servers, VoIP, backup), and hardware resale (MikroTik distribution and procurement). Pricing is quote-based with annual billing cadence, tailored to scope of services and infrastructure needs. The GTM is direct, sales-led engagement with both SMBs and enterprises in Austria, supplemented by content marketing on cybersecurity topics and a presence on LinkedIn, Facebook, and Instagram. The company is privately held by its two founders, has no external institutional investment, and does not publicly disclose revenue.

Name

Netzware Handels- und IT-Dienstleistungs

Legal name

Netzware Handels- und IT-Dienstleistungs GmbH

Website

https://netzware.at

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Netzware Handels- und IT-Dienstleistungs GmbH is a Vienna-based Austrian IT managed services provider delivering networking, security, cloud, backup, VoIP, and monitoring solutions, plus MikroTik hardware distribution, primarily to small and medium-sized enterprises.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (54151)

SIC

Computer Communications Equipment (3576), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Network Security Services (Firewall/VPN/ZTNA/SASE Integration) (BPAEAEAG)

akta.pro secondary industries

Managed SD‑WAN/SASE Connectivity (Enterprise WAN under Managed Connectivity) (HDAIAGAF), Cloud PBX & Hosted Telephony (HDAIAHAB), Infrastructure & Network Monitoring (NPM/NPMD) (HDABAJAA), Private Cloud Networking & SDN/NFV Management (HDABABAK)

Keywords

• Managed IT services
• Network solutions
• Cloud hosting
• IT security
• IT consulting

Headquarters

HQ city

Wiener Neustadt

HQ country

Austria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. IT Consulting & Project Services: Professional consulting and project implementation for network and IT infrastructure, including planning, design, and execution of IT projects.
2. Managed IT Services & Maintenance: Ongoing IT support and maintenance contracts providing continuous IT management, monitoring, and system upkeep for customers.
3. Hardware Sales & Procurement: Sale and procurement of IT hardware including networking equipment, servers, workstations, and infrastructure components.
4. Virtual Server & Cloud Hosting: Hosted virtual server solutions and cloud infrastructure services provided from company's own data centers.
5. VoIP/Phone System Hosting: Hosted 3CX telephone system with monthly hosting fees and extension management.
6. Office Infrastructure & Cabling: Planning and installation of copper and fiber cabling, WLAN networks, and network infrastructure for office environments.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Netzware is a full-service IT managed services provider delivering end-to-end IT solutions for small and medium enterprises (KMU) and corporate clients in Austria. Its portfolio spans IT consulting, network solutions (VPLS, VPN), virtual servers and cloud hosting from its own geo-redundant data centers, Next-Generation Firewall and endpoint security, 3CX-hosted VoIP, cloud backup, PRTG-based monitoring, internet access, and office cabling/WLAN. The company additionally manufactures custom Multi Service Routers and serves as Austria's Master Distributor for MikroTik products.

Product overview

Netzware operates as an IT managed services provider offering comprehensive IT solutions primarily for small and medium enterprises (SMEs) and corporations. The product portfolio spans the full IT stack: Multi Service Router (modular hardware) serves as the flagship infrastructure product; virtualized server/cloud solutions provide scalable compute without hardware investment; IT-Security delivers NGFW, email security, and AI-based endpoint protection; network solutions offer VPLS site connectivity and VPN; backup services include local and geo-redundant cloud options; 3CX hosted phone system enables VoIP communications; PRTG-based monitoring provides infrastructure oversight; email and web hosting serves communication and web needs; internet access covers DSL/FTTH, LTE, and wireless connectivity. The portfolio is unified through a holistic approach where all components work together, supported by strategic partnerships with Microsoft, Fortinet, MikroTik (Master Distributor since 2018), Sophos, Cisco, Veeam, and 3CX.

Differentiator

Problem solved

Functional benefit

Products and services

• Multi Service Router Modular multi-service router hardware individually manufactured for professional use in high-availability environments, with swappable base modules that adapt to changing customer requirements or new technologies. Built on MikroTik technology.
• 3CX Hosted Phone System (VoIP) Hosted cloud PBX based on 3CX technology with video conferencing, mobile apps for iOS/Android, live chat, WhatsApp, CRM and Microsoft 365 integration, automatic firewall configuration, daily backups and 24/7 monitoring. Includes extensions management and monthly hosting fees.
• Backup & Cloud Backup Local and geo-redundant cloud backup solutions, including encrypted storage with HTTPS interface protection, regular restore testing, backup monitoring and ransomware-resilient immutable storage in Austria's modern data center.
• Network Solutions (VPLS & VPN) VPLS-based multi-site connectivity and VPN solutions for secure encrypted data exchange with Quality-of-Service prioritization across locations.
• Virtual Servers & Cloud Solutions Virtual server hosting in geo-redundant data center infrastructure with up to 100 Gbit/s internet connectivity, modern storage technology, daily snapshot-based backups, and 24/7 monitoring. Scalable capacity without hardware investment.
• IT-Security (Firewall & Endpoint) Security portfolio covering Next-Generation Firewalls (NGFW) with IPS, email firewall for spam protection, and KI-basierende endpoint protection for servers and clients with centralized management and incident isolation.
• Monitoring (PRTG) IT infrastructure monitoring using Paessler PRTG Network Monitor, tracking services, response times, disk usage and network growth, with SNMP support, multi-vendor sensors, and alerts via email, Telegram, SMS, or Pager.
• E-Mail & Web Hosting Hosted Exchange or IMAP email hosting with full support for common mail clients and devices, web hosting installation and maintenance, and Microsoft 365 MSP licensing and management.
• Internet Access Business internet connectivity including DSL/FTTH, LTE mobile internet, and point-to-point wireless links, backed by three redundant data centers with 10 Gigabit fiber infrastructure and 24/7 IT support.
• Office Infrastructure (Cabling & WLAN) Network cabling and WLAN planning services including LWL (fiber) and copper cabling, WLAN measurement with heatmaps, installation and configuration, troubleshooting, and montage services.
• Maintenance & Support Contracts Ongoing maintenance contracts covering server and network infrastructure, firewall and switch maintenance, backup verification, antivirus and spam filter management, security updates, and a 24/7 emergency hotline.
• IT Audit & Infrastructure Analysis Professional analysis of existing IT infrastructure and security. Identifies weaknesses, security vulnerabilities, compliance gaps (DSGVO, GoBD), cost optimization opportunities, and provides a roadmap with improvement recommendations.
• IT Consulting & Project Support Consulting and project management for network and IT initiatives, including hardware selection advice, project conceptualization, resource deployment, 2nd and 3rd level support, and remote or on-site assistance.
• MikroTik Hardware Distribution Master Distributor for MikroTik router hardware and software products in Austria since 2018, including wireless access points, switches, routers, and network management software.

Quantifiable outcome

• Reduced hardware investment through cloud/virtual server solutions
• +2 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core.

• MikroTikcoreChannel Partner/ Reseller/ DistributorSince 2018, Netzware has been the Master Distributor for MikroTik products in Austria. MikroTik is known for user-friendly networking solutions including routers and wireless equipment. Netzware also develops custom Multi Service Router solutions using MikroTik technology.
• 3CXcoreTechnology or IntegrationCertified partner for 3CX hosted phone systems. Netzware offers 3CX solutions including web client, mobile apps, video conferencing, live chat, and CRM integrations.
• FortinetcoreTechnology or IntegrationPartner for Fortinet security solutions including FortiGate firewalls. Specializes in implementing and managing Fortinet security technologies, SOC solutions, and SASE architectures.
• VeeamcoreTechnology or IntegrationSilver partner for Veeam backup solutions. Provides backup and disaster recovery services using Veeam technology.
• MicrosoftcoreTechnology or IntegrationMicrosoft partner offering Microsoft 365 solutions and Azure cloud services. Acts as MSP Partner for Microsoft 365 licensing and management.
• VMwarecoreTechnology or IntegrationPartner for VMware virtualization solutions used in virtual server environments.
• Paessler (PRTG)coreTechnology or IntegrationPRTG Partner for network monitoring solutions. Uses PRTG Network Monitor for infrastructure monitoring and alerting.

Scale indicators6 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Allgeier SE: German IT services and software group with managed services and IT operations offerings across the DACH region. Comparable in full-stack IT services positioning, though materially larger and more diversified.
• Computacenter plc: European IT infrastructure and managed services provider with strong DACH presence. Overlaps with Netzware in enterprise networking, security, and managed workplace services, but operates at a vastly larger scale as a competitive benchmark.
• Cancom SE: Leading German/DACH managed services and cloud provider focused on Microsoft, hybrid cloud, and workplace services. Comparable offering mix, particularly relevant as a larger competitor for Netzware's Microsoft 365 and cloud business.
• msg systems AG: German IT consulting and services group with significant DACH presence in infrastructure, security, and managed services. Comparable in offering breadth and DACH customer focus, though with a stronger consulting tilt and at a larger scale.
• S&T AG (Kontron AG): Austrian-headquartered technology group (now operating as Kontron) with a substantial IT services business covering cloud, security, and managed services across the DACH region. Overlaps Netzware in Austrian/SMB managed services but at significantly larger scale.
• Bechtle AG: One of Europe's largest IT systems integrators and managed service providers with extensive presence in the DACH region. Overlaps Netzware's portfolio (cloud, security, networking, managed services) but at much greater scale and breadth; primary competitive benchmark.

Direct peers

• Kapsch BusinessCom AG: Austrian-headquartered IT services provider offering managed networks, cloud, security, and workplace services to enterprise and mid-market customers. Most directly comparable Austrian peer given overlapping portfolio, geography, and KMU/large-enterprise customer mix.
• Controlware GmbH: German IT systems integrator and managed service provider with a heavy network and security focus. Directly comparable in vendor partnerships (Fortinet, Cisco, VMware), datacenter/managed services portfolio, and SMB/mid-market customer base.
• ACP IT Solutions GmbH: Austrian IT services and solutions provider delivering infrastructure, cloud, security, and managed services to SMBs and mid-market. Comparable in customer segment, full-stack IT services positioning, and Austrian market focus.
• SVA System Vertrieb Alexander GmbH: Germany-based IT systems integrator with a comparable vendor-agnostic full-stack model (datacenter, networking, security, managed services) and similar mid-market customer orientation; useful benchmark for managed-services economics at Netzware's scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/netzware
• LinkedInlinkedin.com/company/netzware
• Instagraminstagram.com/netzware.at

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netzware Handels- und IT-Dienstleistungs