Yource Bulgaria

Business Process Outsourcing / Contact Center Serviceseuroccor.com

Yource Bulgaria & Greece is a privately-held BPO and contact center services provider founded in 2006, delivering outsourced customer communication and business process services to corporate clients from offices in Sofia, Bulgaria and Athens, Greece.

Company typePrivate
Founded2006
HeadquartersSofia, Bulgaria
Headcount251–500
GTM typeB2B
OfferingServices

What Yource Bulgaria does

Yource Bulgaria & Greece is a privately-held business process outsourcing (BPO) and contact center services provider founded in 2006, operating from delivery hubs in Sofia, Bulgaria and Athens, Greece. The company provides outsourced customer communication, contact center operations, and business process services to corporate clients across the European Union, with a workforce in the 251-500 range and 22+ active job openings as of 2026.

The company's core offering is human-delivered contact center and BPO services; no proprietary technology platform, software products, or AI/ML capabilities are disclosed in available materials. The technology stack is described only as generic "contact center and BPO technology infrastructure," and there is no evidence of patents, proprietary algorithms, or differentiated software IP. The revenue model is managed services-based, generating income through BPO service contracts with businesses requiring scalable customer support infrastructure but lacking in-house capabilities.

Yource operates a sales-led go-to-market targeting enterprise and mid-market clients in Bulgaria and Greece, with a horizontal segmentation approach addressing outsourced customer service needs. Pricing is quote-based and not publicly disclosed, consistent with BPO industry norms. The company markets through a multilingual corporate website (English, German, Dutch, French), suggesting ambitions beyond its core Balkan markets. Leadership is headed by Stefan Dermul as CEO and Managing Director. The firm is unencumbered by disclosed funding rounds, acquisitions, partnerships, or institutional investors, suggesting an owner-operated or self-funded operating model.

Yource Bulgaria firmographics

Firmographics

Name: Yource Bulgaria
Legal name: Yource Bulgaria & Greece
Website: https://euroccor.com
Company type: Private
Founded year: 2006
Operating status: Operating
Headcount range: 251–500 employees
Short description: Yource Bulgaria & Greece is a privately-held BPO and contact center services provider founded in 2006, delivering outsourced customer communication and business process services to corporate clients from offices in Sofia, Bulgaria and Athens, Greece.
Ownership category
akta.pro rank

Yource Bulgaria industry classification

Industry

Product category: Business Process Outsourcing / Contact Center Services
NAICS: Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Office Administrative Services (5611)
SIC: Services-Management Services (8741), Services-Help Supply Services (7363)
akta.pro industry: PRIMARYBPAAAAAA
General Customer Service & Contact Center Operations
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
SECONDARYBPAAAAAE
Order Management & Customer Fulfillment Support
Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Customer Contact Centers (Inbound/Outbound, Voice)
SECONDARYBPAEAJAA
Service Desk & Help Desk Services
Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Service Management (ITSM) & Service Desk

Keywords

Contact center services
Business process outsourcing
Customer support services
Call center operations
Outsourced communication services

Where Yource Bulgaria is headquartered

Location

Headquarters

HQ city: Sofia
HQ country: Bulgaria
HQ region: Europe

Offices2 records

Markets served

Yource Bulgaria business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

BPO and Contact Center Services: Business process outsourcing services providing customer support, communication, and contact center operations for corporate clients. Revenue generated through service contracts with businesses requiring outsourced customer service operations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Yource Bulgaria product offering

Product offering

Core offering

Yource Bulgaria & Greece provides business process outsourcing and contact center services from offices in Sofia (Bulgaria) and Athens (Greece). The company delivers outsourced customer communication management, customer support, and call center operations for business clients requiring scalable, multilingual contact center capabilities. Services are sold directly to corporate clients under managed service contracts.

Product overview

Yource Bulgaria & Greece is a BPO (Business Process Outsourcing) and Contact Center services company operating as a single unified service offering. The company provides outsourced customer communication and business process services from locations in Bulgaria (Sofia) and Greece (Athens), with a focus on contact center operations and client support services. The service operates as an integrated operation across both countries, enabling clients to access support through either location.

Differentiator

Problem solved

Functional benefit

Products and services

BPO Services Business Process Outsourcing services delivered from Bulgaria and Greece, providing contact center operations and customer communication management for corporate clients requiring outsourced customer service.
Contact Center Services Customer contact and call center operations serving business clients with communication industry expertise built over 20 years of operation across Bulgaria and Greece.

Companies that use Yource Bulgaria

Customer profile

Segments1 record

Ideal customer profiles1 record

Yource Bulgaria technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Yource Bulgaria partnerships and signals

Strategic signal

Scale indicators2 records

Recent moves4 records

Expansion highlights3 records

Yource Bulgaria competitors and assessment

Company assessment

Broad incumbents

Teleperformance: French-listed global leader in outsourced CX and contact center services with significant operations across Europe including Bulgaria and Greece. Competes for the same enterprise CX outsourcing RFPs but at vastly greater scale and with proprietary digital integration capabilities.
Concentrix: Global customer experience solutions and BPO provider (now including Webhelp) with extensive European nearshore delivery including CEE/SEE locations. Direct overlap in outsourced voice and digital customer support for Western European enterprises.
Atento: Large global CRM and BPO provider with multilingual contact center operations across Europe and emerging markets. Overlaps with Yource on outsourced customer communication services for enterprise clients.

Direct peers

Webhelp: European-headquartered BPO/contact center specialist (now merged into Concentrix) operating across multiple European markets with nearshore hubs. Closely comparable business model, customer base, and geographic strategy to Yource Bulgaria.
Majorel (now part of Concentrix): European-headquartered CX and BPO provider with multilingual nearshore operations serving DACH and Benelux clients. Closely comparable service portfolio and target customer profile.
Foundever (formerly Sitel): Global customer experience and contact center BPO provider with European delivery centers. Comparable outsourced voice, digital support, and back-office BPO offerings to enterprise clients.
TTEC: Global CX technology and services company (formerly TeleTech) with BPO and contact center delivery across Europe. Competes for enterprise CX outsourcing mandates with similar voice and digital support capabilities.
Transcom: European-headquartered contact center and CX services provider with multilingual hubs across the continent. Highly comparable in geographic footprint, customer base, and outsourced service model.
StarTek: Global customer experience management and BPO provider with nearshore delivery capabilities. Comparable offerings in voice, non-voice, and digital customer support for enterprise clients.
Comdata Group: European-headquartered BPO and customer management specialist with multilingual delivery hubs. Similar focus on outsourced customer support, CX, and back-office services for European enterprise clients.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

Yource Bulgaria financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Yource Bulgaria leadership team

Management profile

Number of profiles

Profiles1 record

Yource Bulgaria funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Yource Bulgaria M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yource Bulgaria

What does Yource Bulgaria do?

Is Yource Bulgaria a public or private company?

Yource Bulgaria is a private company. It is classified as unknown and is currently operating.

When was Yource Bulgaria founded?

Yource Bulgaria was founded in 2006. It employs 251 to 500 people.

Where is Yource Bulgaria based?

Yource Bulgaria is headquartered in Sofia, Bulgaria, in the Europe region.

How does Yource Bulgaria make money?

One revenue line is on record: BPO and Contact Center Services.

Who are Yource Bulgaria's main competitors?

Broad incumbents on record are Teleperformance, Concentrix and Atento. Direct peers are Webhelp, Majorel (now part of Concentrix), Foundever (formerly Sitel), TTEC, Transcom, StarTek and Comdata Group.

Does Yource Bulgaria have an API?

No public API is recorded for Yource Bulgaria.

What industry is Yource Bulgaria in?

Yource Bulgaria's product category is Business Process Outsourcing / Contact Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAAAAE, Order Management & Customer Fulfillment Support. Its NAICS code is 56142 and its SIC code is 8741.