Tailwind
- Company typePrivate
- Founded2010
- HeadquartersBoston, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
Tailwind firmographics
Firmographics- Name
- Tailwind
- Legal name
- Tailwind
- Website
- https://tailwindit.co
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Tailwind industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC)
Keywords
Where Tailwind is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Tailwind business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring monthly subscriptions for IT infrastructure management including helpdesk support, monitoring, and maintenance. Tiered pricing (Starter, Standard, Enhanced) based on service level and features.
- Managed Cybersecurity (CyberDefend): Subscription-based cybersecurity services including SOC monitoring, threat detection, and incident response. Can be bundled with Managed IT at discounted rates.
- Managed Salesforce Services: Per-user monthly subscription for Salesforce administration, support, and optimization. Starter ($22.50/user/mo), Standard ($67.68/user/mo), Enhanced ($127.55/user/mo). Bundling discounts available.
- AI Enablement (Humanity-AI): Project-based and retainer-based AI services. AI Readiness & Strategy: $15,000-$30,000 fixed fee. AI Pilot & POC: $50,000-$100,000 project-based. AI Adoption & Change Management: $20,000-$40,000/month retainer. AI Security & Compliance: $15,000-$25,000/month retainer.
- vCTO Services: Retainer-based professional services with minimum 20-hour commitment. Hourly billable rate of $250/hour for T&M work.
- Professional Services & Projects: Time & Materials project engagements for custom implementations, with $250/hour billing rate.
- Referral Commission: Navigator referral program offering 5% commission of first three months of services for successful referrals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Starter - $22.50/user/month |
| Per seat | Monthly | Standard - $67.68/user/month |
| Per seat | Monthly | Enhanced - $127.55/user/month |
| Subscription | Pay-as-you-go | AI Readiness & Strategy - $15,000-$30,000 fixed fee |
| Subscription | Pay-as-you-go | AI Pilot & POC - $50,000-$100,000 project-based |
| Subscription | Monthly | AI Adoption & Change Management - $20,000-$40,000/month retainer |
| Subscription | Monthly | AI Security & Compliance - $15,000-$25,000/month retainer |
| Unit Pricing | Monthly | Managed IT Starter - $65/server/month |
| Other | Pay-as-you-go | Professional Services - $250/hour |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Tailwind product offering
Product offeringCore offering
Tailwind is a Global Managed Services Provider (MSP) that delivers managed IT infrastructure support, managed cybersecurity (CyberDefend with 24/7 SOC and EDR), managed Salesforce CRM administration, AI enablement (Humanity-AI readiness, POCs, adoption, and compliance), and virtual CTO strategic advisory to mid-market organizations. Services are sold via recurring monthly subscriptions with tiered per-seat or per-server pricing (Starter/Standard/Enhanced), complemented by project-based and retainer engagements, and supported through partnerships with AWS, Microsoft Azure, Google Cloud, Sophos, SentinelOne, Cisco, and Salesforce.
Product overview
Tailwind is a Global Managed Services Provider (MSP) offering a portfolio of integrated technology services centered around four core offerings: Managed IT (infrastructure management), CyberDefend (cybersecurity), Managed Salesforce (CRM), and Humanity-AI (AI enablement). The company also provides Virtual CTO (vCTO) strategic advisory services and Digital Transformation consulting. These services are delivered as managed service packages with tiered pricing structures (Starter, Standard, Enhanced for Managed IT and Managed Salesforce). The AI enablement packages (Humanity-AI) include AI Readiness & Strategy, AI Pilot & POC, AI Adoption & Change Management, and AI Security & Compliance. Tailwind specializes in serving mid-market organizations (50-2,000 employees) in Banking & Finance, Healthcare, Legal, Manufacturing & Construction, and SaaS/High Tech industries.
Differentiator
Problem solved
Functional benefit
Brands
- CyberDefend: Tailwind's managed cybersecurity solution providing continuous monitoring, threat detection, vulnerability management, endpoint protection, and incident response services.
- Humanity-AI
- vCTO
Products and services
- Humanity-AI AI enablement and adoption service for mid-market organizations of 50-200 employees that delivers AI readiness assessments, strategy development, pilot/POC builds, adoption and change management, and AI security and compliance services.
- CyberDefend Managed cybersecurity solution combining proactive measures, advanced technologies, and expert services to protect systems, data, and networks through risk assessment, dark web monitoring, SIEM, cloud security, endpoint detection and response (EDR), and 24/7 SOC support.
- Managed IT Comprehensive managed IT infrastructure service providing 24x7x365 support, helpdesk, network monitoring, asset management, data backup and recovery, on-premise and cloud monitoring, IT compliance reporting, and virtual CIO guidance, delivered in Starter, Standard, and Enhanced tiers.
- Managed Salesforce Salesforce administration and management service covering Sales Cloud, Service Cloud, Marketing Cloud, Tableau, MuleSoft, and CPQ, including design, implementation, customization, integration, automation, training, and ongoing support delivered in Starter, Standard, and Enhanced tiers.
- Virtual CTO (vCTO) On-demand Chief Technology Officer service that provides strategic technology planning, IT infrastructure assessment, vendor management, technology project leadership, cybersecurity strategy, technology team leadership, and risk mitigation under a minimum 20-hour retainer at $250/hour.
- AI & Digital Transformation Digital transformation consulting service that helps organizations streamline operations, improve customer engagement, and drive innovation through digital transformation roadmap development, IT monetization strategy, and future-ready systems implementation.
Quantifiable outcome
- 40% higher productivity for AI-ready companies
- +8 more outcomes
Companies that use Tailwind
Customer profileNamed customers4 records
Segments6 records
Ideal customer profiles3 records
Tailwind technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability5 records
Feature5 records
Tailwind partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- SophoscoreSophos is featured as a cybersecurity technology partner, providing endpoint protection and security solutions integrated into Tailwind's CyberDefend managed security services.
- MicrosoftcoreMicrosoft partnership enables delivery of managed IT services, cloud solutions (Azure), and productivity tools integration for Tailwind clients.
- AWS (Amazon Web Services)coreAWS partnership supports cloud infrastructure assessment, migration, and optimization services. Tailwind provides AWS Well-Architected framework reviews as part of managed services.
- Google CloudcoreGoogle Cloud partnership enables multi-cloud management and digital transformation services for Tailwind clients.
- CiscocoreCisco partnership provides networking infrastructure solutions integrated into Tailwind's managed IT and network security services.
- SalesforcecoreAs a leading Salesforce global strategic partner, Tailwind designs, implements, and manages Salesforce solutions including Sales Cloud, Service Cloud, Marketing Cloud, Tableau, MuleSoft, and CPQ. Deep partnership includes salesforce managed services delivery.
- SentinelOnecoreSentinelOne partnership provides endpoint detection and response (EDR) capabilities integrated into Tailwind's CyberDefend cybersecurity services.
Scale indicators9 records
Recent moves6 records
Expansion highlights6 records
Tailwind competitors and assessment
Company assessmentDirect peers
- Dataprise: Mid-market US Managed Services Provider delivering managed IT, cybersecurity, and cloud services to organizations of 50–2,000 employees. Closest comparable on customer profile and service mix.
- Burwood Group: Boutique IT services and consulting firm serving mid-market and select enterprise clients across healthcare, financial services, and manufacturing. Comparable on boutique positioning and regulated-vertical focus.
- Computex Technology Solutions: US-based managed IT and cybersecurity provider targeting mid-market customers. Comparable service portfolio (managed IT, security, cloud) and similar go-to-market motion.
- ITsavvy: Mid-market managed services and IT solutions provider with strong cybersecurity practice. Overlaps directly on managed IT, security operations, and cloud services to similar customer segments.
- Sikich: Mid-market professional services and managed IT firm with regulated-vertical expertise (financial services, manufacturing, healthcare). Comparable client size and vertical focus.
Broad incumbents
- Kforce Managed Services: Public staffing and services firm with a managed-services practice delivering IT support, cloud, and security to enterprise clients. Comparable on managed IT delivery but operates at significantly greater scale.
- ConvergeOne (All Covered): Large US managed services and IT solutions provider with deep cybersecurity and cloud practice. Comparable offerings but serves a broader customer base including enterprise.
- Accenture (Managed Services): Global system integrator with a large managed services and cybersecurity practice. Operates in the same addressable market but at vastly greater scale and breadth; serves as the upper-bound competitive reference.
Emerging players
- Slalom Consulting: Consulting firm with strong digital transformation and emerging AI advisory practices for mid-market. Comparable on Humanity-AI positioning and transformation advisory, but lower emphasis on outsourced managed IT.
- Arctic Wolf: Managed Detection and Response / SOC-as-a-service provider. Comparable on the CyberDefend component but does not bundle general managed IT, Salesforce, or AI enablement.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Tailwind social profiles
Digital presenceTailwind compliance and trust
Trust signalCompliance6 records
Tailwind financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tailwind leadership team
Management profileNumber of profiles
Profiles1 record
Tailwind funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tailwind M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tailwind
What does Tailwind do?
Tailwind is a Global Managed Services Provider (MSP) that delivers managed IT infrastructure support, managed cybersecurity (CyberDefend with 24/7 SOC and EDR), managed Salesforce CRM administration, AI enablement (Humanity-AI readiness, POCs, adoption, and compliance), and virtual CTO strategic advisory to mid-market organizations. Services are sold via recurring monthly subscriptions with tiered per-seat or per-server pricing (Starter/Standard/Enhanced), complemented by project-based and retainer engagements, and supported through partnerships with AWS, Microsoft Azure, Google Cloud, Sophos, SentinelOne, Cisco, and Salesforce.
Is Tailwind a public or private company?
Tailwind is a private company. It is classified as venture growth investor backed and is currently operating.
When was Tailwind founded?
Tailwind was founded in 2010. It employs 11 to 50 people.
Where is Tailwind based?
Tailwind is headquartered in Boston, United States, in the North America region.
How does Tailwind make money?
Seven revenue lines are on record. Managed IT Services are the primary driver. The others are managed Cybersecurity (CyberDefend), managed Salesforce Services, AI Enablement (Humanity-AI), vCTO Services, professional Services & Projects and referral Commission.
Who are Tailwind's main competitors?
Direct peers on record are Dataprise, Burwood Group, Computex Technology Solutions, ITsavvy and Sikich. Broad incumbents are Kforce Managed Services, ConvergeOne (All Covered) and Accenture (Managed Services). Emerging players are Slalom Consulting and Arctic Wolf.
Does Tailwind have an API?
No public API is recorded for Tailwind.
What industry is Tailwind in?
Tailwind's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEALAI, Backup & DR Software Implementation & Managed Platforms. Its NAICS code is 541513 and its SIC code is 7373.