ITI

What ITI does

ITI (formerly ProContact) is a privately held, 100% Canadian IT services provider headquartered in Quebec City with offices in Montréal, Toronto, Kingston and Ottawa, and a US corporate entity (ITI USA Corp). The firm has operated for 30+ years and was rebranded from ProContact to ITI Informatique in 2024; it now advises more than 1,700 companies across medium enterprise, large enterprise, education, government and healthcare verticals, and is ranked by CDN among Canada's top 10 IT solution providers for four consecutive years, the largest in Quebec. Its delivery is structured around two service lines: IT Solutions (cloud infrastructure on Microsoft Azure using the Cloud Adoption Framework, identity and access management on Microsoft Entra ID, data management and security with Microsoft Purview and Azure Databricks, collaboration and productivity including Microsoft 365 tenant-to-tenant consolidation and Copilot deployment, digital transformation, and business intelligence on Power BI and Microsoft Fabric) and Human Solutions (strategic technology advisory, agnostic consulting, IT governance, professional and technical services, talent acquisition and IT staffing). Underlying capabilities are anchored by ~50 Microsoft certifications, top-tier designations across Microsoft (Solutions Partner in 4 of 6 areas plus CSP Partner of the Year), Dell Titanium, Cisco Advanced Security, Lenovo Data Center Platinum, HPE Gold, Citrix Platinum and Fortinet Gold, and are complemented by an in-house Innovation Center lab and an affiliated ITI Foundation that supports Quebec and Canadian youth access to technology.

ITI's revenue model blends professional services engagements (strategic advisory, cloud migration, tenant consolidation, data platform build-outs), recurring managed services (backup, patch, vulnerability, asset and resilience monitoring), subscription margin from reselling Microsoft cloud licenses under the CSP program, hardware resale (Dell, Lenovo, HPE, Cisco, Citrix, Fortinet, IGEL, Panduit, Eaton, Honeywell) via an online catalog, and IT staffing/Resource Placement. Distribution is primarily direct enterprise sales across Canada, augmented by Microsoft Azure Marketplace listings and a multi-vendor channel/reseller ecosystem. The firm has completed more than 250 cloud migrations, holds ISO 9001:2015 and ISO 27001:2022 certifications from the Bureau de normalisation du Québec, and maintains Canada's Best Managed Companies Gold Standard status (2025).

Name

ITI

Legal name

ITI

Website

https://iti.ca

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ITI (formerly ProContact) is a 100% Canadian, privately held IT services provider that advises more than 1,700 organizations across medium and large enterprise, education, government and healthcare, delivering Microsoft Azure cloud migration, Microsoft 365 modernization, identity, data and security services, plus IT staffing.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (5415)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)

akta.pro secondary industries

ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), IT Knowledge Management & Service Desk Platforms (HDAEALAH), IT Asset Management (ITAM) Platforms (HDAEALAD), IT Asset Discovery, Inventory & CMDB Services (BPAEAOAE), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Employee Experience (EX) & Digital Experience Monitoring Support (BPAEAJAO), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF), IT Asset Disposition (ITAD) Services (Data-Bearing Asset Handling) (BPALAIAA)

Keywords

• Cloud infrastructure services
• Managed IT services
• IT consulting
• Microsoft cloud migration
• IT staffing services

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Strategic IT Advisory & Consulting Services: Recurring and project-based engagements led by named Senior/Principal Technology Advisors producing 2-year agnostic technology roadmaps for CIOs and IT directors.
2. Cloud Migration & Modernization Engagements: Fixed-scope projects (e.g., 2-Week Discovery Assessment, 3-Week Implementation, 2-Week Optimization Assessment) listed on the Microsoft Azure Marketplace for migrating and modernizing workloads on Azure.
3. Microsoft Cloud Licensing Resale (CSP): As a Microsoft CSP Partner of the Year, ITI resells Microsoft cloud subscriptions and supports seamless license migration, generating recurring licensing margin.
4. Managed Services: Ongoing managed services including backup monitoring, proactive restorations, patch management, vulnerability monitoring, IT asset tracking, and resilience analyses.
5. Talent Acquisition / IT Staffing: Recruitment and placement of IT experts and specialists under the "Resource Placement" / "Talent Acquisition Service" line, supplying customers with specific IT specialists on a project or contract basis.
6. Hardware & Multi-Vendor Infrastructure Resale: Resale of hardware and infrastructure solutions from Dell, Lenovo, HPE, Cisco, Citrix, Fortinet, Panduit, IGEL, Eaton, Honeywell and others, supported by an online catalog (ecsrv.com).

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

ITI delivers IT solutions and human solutions to Canadian organizations, covering cloud migration and management on Microsoft Azure (using the Cloud Adoption Framework), identity & access management via Microsoft Entra ID, data governance and security through Microsoft Purview and Azure Databricks, Microsoft 365 collaboration including tenant-to-tenant consolidations and Copilot rollouts, and Power BI/Microsoft Fabric business intelligence. Its human-solutions line provides vendor-agnostic strategic technology advisory, IT consulting and governance, talent acquisition/IT staffing, and ongoing managed services for backup, security, and IT asset management.

Product overview

ITI is a 100% Canadian IT services provider (formerly ProContact, rebranded to ITI Informatique after 30 years) that delivers technology through two interconnected service lines: IT Solutions and Human Solutions. Its IT Solutions include Cloud Infrastructure (built on Microsoft Azure / Cloud Adoption Framework), Identity and Access Management (Microsoft Entra ID), Data Management & Security (Microsoft Purview / Azure Databricks), Collaboration and Productivity (Microsoft 365, including tenant-to-tenant migrations and Microsoft Copilot deployments), Digital Transformation, and Business Intelligence and Analytics (Power BI on Microsoft Fabric). Its Human Solutions comprise Strategic Technology Advisory, Consulting Service, IT Governance, Talent Acquisition Service, Professional & Technical Services, ITI Staffing / Resource Placement, and managed services — all of which draw on ITI's Microsoft, Cisco, Dell, Lenovo, HPE, Citrix, and Fortinet partnership credentials. Underpinning the portfolio is the ITI Innovation Center (controlled lab for pre-deployment testing) and the ITI Foundation, which extends the company's IT capabilities to community and education programs. Together, these offerings allow ITI to advise more than 1,700 organizations across medium enterprise, large enterprise, education, government, and healthcare verticals on planning, deploying, and operating Microsoft-centric IT environments.

Differentiator

Problem solved

Functional benefit

Brands

• ITI Foundation: Nonprofit foundation supporting Quebec youth access to technology and IT skills, established around 2021.

Products and services

• Cloud Infrastructure Cloud migration and management service built on Microsoft's Cloud Adoption Framework, including landing-zone design, migration, optimization, and ongoing governance on Microsoft Azure and hybrid environments, with 250+ migrations completed across private, public and government sectors.
• Identity and Access Management Implementation and management of Microsoft Entra ID-based identity and access controls including single sign-on, multi-factor authentication, and conditional access policies engineered around the four pillars of information security (availability, integrity, confidentiality, traceability).
• Data Management & Security Service offering that helps clients manage, govern, and protect their data using Microsoft Purview, Azure Databricks, and related tooling, including compliance with Quebec's Law 25 and automated tracking of sensitive files across on-premises, cloud and hybrid sources.
• Collaboration and Productivity Modern workplace service focused on Microsoft 365 collaboration tools (Teams, SharePoint, Exchange), including tenant-to-tenant M365 consolidations and Microsoft Copilot rollouts designed to boost team productivity and address regulated-environment merger scenarios.
• Digital Transformation End-to-end modernization service that modernizes environments, transforms processes, updates systems, and improves experiences for employees, partners, and clients, delivered through ITI's Human Solutions practice.
• Business Intelligence and Analytics Data and analytics service building Power BI reports on Microsoft Fabric, Azure Databricks, and SSIS to turn enterprise data into business-ready models and dashboards, including IoT analytics (e.g., Fredericton Transit) and Microsoft Document Intelligence pipelines for unstructured PDF data.
• Consulting Service Agnostic IT consulting offering where senior technology advisors assess client needs, identify solutions, and provide vendor-neutral recommendations to bring the client's vision to life.
• Strategic Technology Advisory Single-point-of-contact IT advisory led by senior technology advisors who build a 2-year strategic roadmap inspired by NIST and CIS Controls, acting as a facilitator across ITI's specialist teams for security, cost, license management, cyber insurance, AI, training, and on-prem/cloud/hybrid infrastructure.
• Talent Acquisition Service Recruitment service that sources and places IT professionals and specialists for clients with specific IT project needs or skill gaps, delivered as part of ITI's Resource Placement / Staffing line of business.
• Professional & Technical Services Deployment service staffed by experienced professionals who roll out, configure, and optimize technology solutions on behalf of clients.
• ITI Staffing / Resource Placement Specialized IT recruitment and resource placement service for placing IT professionals into client organizations on a contract or project basis.
• Managed Services Ongoing managed services including backup monitoring, proactive restorations, patch management, vulnerability monitoring, IT asset tracking, and AI-assisted resilience analyses.
• IT Governance Governance advisory service helping clients align with the latest standards and best practices, including alignment to NIST and CIS frameworks for IT posture improvement.
• ITI Innovation Center Controlled, fully managed lab environment used by ITI experts to test migrations, deployments, and transformations before client rollout.
• ITI Foundation Non-profit arm of ITI focused on helping Quebec and Canadian youth access technology to support learning, including computer donations, laptop loans, and STEM support to schools and community organizations.
• SITI Conference ITI's conference program (Conférences du SITI) hosting technology and innovation content for IT professionals and clients (2024 edition referenced).
• Cybersecurity & Cyber Resilience Services Layered Defense-in-Depth security offering covering physical security, identity & access management, perimeter & network management (with Zero Trust overlays), and application management, combined with AI-assisted cyber resilience analyses and backup assessments.
• Microsoft Cloud Licensing Resale (CSP) As a Microsoft CSP Partner of the Year, ITI resells Microsoft cloud subscriptions and supports seamless license migration, generating recurring licensing margin.
• Hardware & Multi-Vendor Infrastructure Resale Resale of hardware and infrastructure solutions from Dell, Lenovo, HPE, Cisco, Citrix, Fortinet, Panduit, IGEL, Eaton, Honeywell and others, supported by an online catalog (ecsrv.com) and authenticated client portal.

Quantifiable outcome

• City of Fredericton received CAD $2,000,000 to improve its bus network after ITI implemented Microsoft Fabric + Power BI over transit IoT data.
• +7 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability13 records

Feature9 records

Partnerships

13 partnerships are on record, tiered flagship, core and minor.

• MicrosoftflagshipStrategic or Co-development PartnerMicrosoft Solutions Partner designation in 4 of 6 areas (Business Applications, Data & AI, Azure Infrastructure, Modern Work); Microsoft CSP Partner of the Year recognition; Windows Server and SQL Server Migration to Microsoft Azure Advanced Specialization earned in 2022; cloud migration offerings listed on the Azure Marketplace. Joint webinars and workshops, including with Cisco and Microsoft.
• Dell TechnologiesflagshipTechnology or IntegrationDell Technologies Titanium Partner — the highest level of partnership. ITI is also in discussions to become a delivery partner for the Dell AI Factory, enabling feasibility assessments, tool selection and implementation with customers.
• LenovoflagshipTechnology or IntegrationLenovo Data Center Partner Platinum. Co-funded a $50,000+ donation of 15 fully equipped computers to BGC South East's STEM & Robotics Centre in Kingston, Ontario, in partnership with the ITI Foundation.
• CiscoflagshipStrategic or Co-development PartnerCisco Advanced Security Specialization; named Cisco Partner of the Year in Canada (Cloud Infrastructure category). Co-organizes webinars and technical workshops on AI-driven networking and security. Implements Cisco Unified Edge, SecureX, WiFi7, AI Network Assistant, and Silicon One / coherent optical solutions.
• CitrixcoreTechnology or IntegrationCitrix Platinum Partner; supports Citrix workload migrations to Azure (e.g., Collège Ahuntsic in 2022).
• Hewlett Packard Enterprise (HPE)coreTechnology or IntegrationHPE Gold Partner for hybrid infrastructure solutions.
• FortinetcoreTechnology or IntegrationFortinet Gold Partner for network security solutions aligned with ITI's Defense-in-Depth methodology.
• SherwebminorChannel Partner/ Reseller/ DistributorCloud distribution partnership supporting ITI's Microsoft cloud licensing and CSP motion.
• GoogleminorGTM or Marketing PartnerCo-contributor (with Centre de services scolaire de Montréal) to the ITI Foundation's project at École Sainte-Jeanne-d'Arc providing technology for special-needs students.
• Centre de services scolaire de Montréal (CSSDM)minorImplementation/ SI/ Consulting PartnerPublic-sector education partner on the ITI Foundation's Sainte-Jeanne-d'Arc project and ongoing inclusive education initiatives.
• Foundation of Cégep de Trois-RivièresminorImplementation/ SI/ Consulting PartnerITI Foundation donated 147 used laptops on a 24-month loan to support college students lacking home computer access.
• BGC South East (Boys & Girls Club)minorOthersITI Foundation's first Quebec-external project in Kingston, Ontario — a $50,000+ donation (in partnership with Lenovo) of 15 fully equipped computers to a 9,000 sq. ft. STEM & Robotics Centre serving ~400 children weekly.
• Tshishteshinu School (Uashat Mak Mani-utenam)minorOthersITI Foundation donated 30 laptops equipped with immersive reading/writing tools; ITI President Jonathan Legault also led a Grand Défi Pierre Lavoie team that raised $42,500+ (incl. $30,000+ for the school playground).

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Compugen: Compugen is a Canadian IT services and solutions provider with nationwide coverage, strong Microsoft and Cisco partnerships, and a focus on hybrid infrastructure and managed services similar to ITI's offering.
• Long View Systems: Long View is a Canadian IT solutions and managed services company with offices across western and central Canada, offering hybrid cloud, data center, and managed services comparable to ITI's portfolio for Canadian enterprise and public-sector clients.
• CDW Canada: CDW Canada is the Canadian arm of a major North American IT solutions provider, delivering hardware, software, and services across Microsoft, Cisco, Dell, and HPE stacks to enterprise, education, healthcare, and government customers comparable to ITI's verticals.
• Softchoice (now part of Gartner): Softchoice is a Canadian-headquartered Microsoft-focused IT solutions and managed services provider serving mid-market and enterprise customers across Canada, closely comparable to ITI's Microsoft-centric cloud, licensing, and managed-services motion.

Broad incumbents

• CGI Group: CGI is one of the largest Canadian-headquartered IT and consulting firms with deep public-sector and regulated-industry expertise, overlapping with ITI's government, healthcare, and financial-services modernization offerings.
• IBM Canada: IBM Canada delivers hybrid cloud, security, and managed-infrastructure services to large Canadian enterprises and government clients, with overlapping Microsoft and multi-vendor capabilities comparable to ITI's enterprise modernization practice.
• Accenture Canada: Accenture is a global systems integrator with a large Canadian practice delivering cloud migration, data, and managed services to enterprise and public-sector clients, competing with ITI for Microsoft-led modernization mandates but at much larger scale.
• Insight Enterprises (Canada): Insight is a global IT solutions integrator with a Canadian presence offering hardware resale, software licensing, and services across Microsoft, Cisco, Dell, and HPE ecosystems, comparable to ITI's multi-vendor solutions portfolio but at significantly larger scale.
• NTT Data Canada (formerly Sierra Systems): NTT Data's Canadian business (built around Sierra Systems) provides IT consulting and managed services to Canadian enterprises and public sector, overlapping with ITI's hybrid infrastructure and Microsoft cloud modernization offerings.

Emerging players

• Sherweb: Sherweb is a Canadian cloud distributor and Microsoft CSP partner supporting IT providers with licensing and cloud services, adjacent to ITI's CSP resale and managed-services motion as both a partner and indirect competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance20 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ITI