Continuum EAP
Continuum EAP is a Lincoln, Nebraska-based non-profit Employee Assistance Program provider founded in 1974, delivering customized counseling, legal/financial, wellness, and training services to hundreds of employer organizations across Nebraska, the Midwest, and nationwide via subscription contracts.
- Company typePrivate
- Founded1974
- HeadquartersLincoln, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Continuum EAP does
Continuum EAP (legal name: Continuum Employee Assistance-Training-Consulting) is a private non-profit Employee Assistance Program (EAP) provider headquartered in Lincoln, Nebraska, founded in 1974 as Nebraska's first EAP. The company delivers customized, employer-sponsored benefit programs to hundreds of organizations across Nebraska, the Midwest, and nationwide, serving both private and public sector employers of all sizes. It self-incorporated as a non-profit in 1982, ending grant funding from the Lincoln Council on Alcoholism and Drugs (LCAD), and rebranded from Lincoln EAP to Continuum in 1999 to reflect broadened services and geographic reach.
The core offering centers on short-term EAP counseling and problem-solving services, supplemented by legal consultation (administered through partner CLC Incorporated), financial coaching, personal wellness coaching, organizational consultation (performance management, conflict resolution, crisis/trauma response, workplace harassment prevention), and structured training (Leadership Academy, Skill Builder courses, webinars). The underlying technology stack includes a 24/7 online resource center called Continuum HelpNet (interactive courses, monthly topics, webinars, assessments), a PersonalAdvantage member portal, Live Online Counseling via real-time video, and a Legal Document Preparation System; service delivery is executed through a network of credentialed affiliate counselors, wellness coaches, and legal/financial professionals rather than solely in-house staff. The company reports customer satisfaction metrics of 99.75% on service accessibility, 99.09% on counselor helpfulness, and 99.07% on company satisfaction with consultations.
The business model is B2B subscription/contract-based, with employers paying on a per-employee-per-month (PEPM) or annual basis and employees accessing services free of charge; secondary revenue includes 25% preferred-rate discounts passed to network attorneys and CPAs for services beyond initial covered consultations, plus add-on modules such as climate surveys, 360 feedback, and wellness incentive campaigns. Go-to-market is sales-led, driven by direct employer outreach, a "Request a Proposal" web form, phone/email engagement, and field presence at onsite health fairs and corporate events. The organization is led by Executive Director Gail Sutter (25+ years tenure) and governed by a board of directors, with no parent company, private equity, or venture capital backing; ownership structure is that of a community-based non-profit corporation.
Continuum EAP firmographics
Firmographics- Name
- Continuum EAP
- Legal name
- Continuum Employee Assistance-Training-Consulting
- Website
- https://4continuum.com
- Company type
- Private
- Founded year
- 1974
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Continuum EAP is a Lincoln, Nebraska-based non-profit Employee Assistance Program provider founded in 1974, delivering customized counseling, legal/financial, wellness, and training services to hundreds of employer organizations across Nebraska, the Midwest, and nationwide via subscription contracts.
- Ownership category
- akta.pro rank
Continuum EAP industry classification
Industry- Product category
- Employee Assistance Programs
- NAICS
- Educational Services (611)
- SIC
- Services-Educational Services (8200)
- akta.pro primary industry
- Employee Assistance Programs (EAP) Management (HLAEAHAB)
- akta.pro secondary industries
- Wellbeing, Mental Health & Employee Assistance (EAP) (BPACAPAO), Behavioral & Mental Health Virtual Care (EAP/Teletherapy) (HLALADAB), Workplace Mental Health & EAP-Integrated Teletherapy Platforms (HLALAEAK)
Keywords
Where Continuum EAP is headquartered
LocationHeadquarters
- HQ city
- Lincoln
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Continuum EAP business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Others
Revenue model
- EAP Subscription Services to Employers: Continuum EAP is an employer-sponsored benefit program. Employers pay for access to EAP services which are then provided free of charge to employees and their family members. Services include counseling, wellness coaching, legal/financial consultations, training, and organizational consulting. Revenue is generated through contractual agreements with employer member companies, typically on a per-employee-per-month (PEPM) or annual subscription basis.
- Preferred Rate Legal/Financial Services: While initial consultations are free for EAP members, additional legal services beyond the covered sessions receive preferred rate discounts (25% off normal fees) when members retain network attorneys or CPAs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Free EAP benefit for employees |
| Transaction based/ take rate | Pay-as-you-go | Discounted legal/financial services |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels11 records
Continuum EAP product offering
Product offeringCore offering
Continuum EAP is a non-profit Employee Assistance Program (EAP) provider that delivers integrated workplace services to employer clients. Its core offering includes confidential counseling, wellness coaching, legal and financial consultation, organizational consulting, and training services. Employers contract with Continuum to provide these services as a benefit to their employees and family members, primarily on a per-employee-per-month subscription basis, with delivery handled through Continuum's staff, an online resource center, live video counseling, and an affiliate provider network.
Product overview
Continuum EAP is a comprehensive Employee Assistance Program provider offering a unified platform of integrated workplace services. The core offering centers on EAP counseling and problem-solving services, supplemented by legal and financial consultation programs (administered through CLC Incorporated), and personal wellness coaching. Key digital products include Continuum HelpNet (a 24/7 online resource center with interactive courses and webinars), Live Online Counseling (video-based counseling), and member portal access. Under Company Services, the portfolio expands to include organizational consultation (performance management, conflict resolution, team development, crisis response), training services (Leadership Academy, Skill Builder trainings, webinars), wellness services (coaching, incentive campaigns, program development), organizational development (climate surveys, 360 feedback, coaching), and performance management referrals (DOT services, substance abuse assessment, fitness evaluations). The company delivers services to member companies throughout Nebraska and across the United States, serving organizations of all sizes from small private agencies to large nonprofits.
Differentiator
Problem solved
Functional benefit
Products and services
- EAP Counseling and Problem-Solving Services Short-term, confidential EAP counseling for employees and family members on personal, couple, family, or workplace concerns including grief, stress, trauma, parenting, conflict, alcohol/substance abuse, and relationship issues. Includes assessment, action planning, and referral to longer-term support.
- Legal Services Free 30-minute office or telephone consultations with network attorneys on matters such as divorce, child custody, civil and criminal issues, adoption, real estate, and landlord-tenant disputes, with 25% discounted rates for further legal representation. Administered in partnership with CLC Incorporated.
- Financial Services No-cost telephonic consultation with financial coaches covering credit counseling, debt and budgeting, tax planning, retirement and college planning, plus 25% discount on tax preparation services by CPAs.
- Continuum HelpNet Comprehensive 24/7 online work/life resource providing interactive courses, monthly featured topics, online webinars, consumer tips, health risk assessments, wellness calculators, and skill builder trainings covering personal and professional growth.
- Live Online Counseling Real-time video counseling connecting members with EAP counselors via computer or tablet, providing face-to-face professional and confidential support from home or office.
- Personal Wellness Coaching Services Free confidential wellness coaching by telephone or online, helping members achieve wellness goals through a collaborative partnership with coaches who assist in overcoming hurdles and setting realistic health-related objectives.
- Organizational Climate Surveys Climate survey services including topic/question development, software administration, participant education, and information summary reporting with recommendations for organizational improvement.
- 360 Feedback Surveys 360-degree feedback process providing leaders with clear feedback from peers, employees, and managers to enable focused development and lasting behavior change.
- Continuum Leadership Academy Live webinar training sessions for supervisors and managers of member companies, covering leadership development topics such as High Road Leadership and Using Social Style for Better Communication.
- HelpNet Skill Builder Online Trainings Interactive online courses targeting specific content areas within the HelpNet resource center, designed to be completed within 45-60 minutes and providing printable certificates of completion.
- The Continuum Edge Employee Newsletter Monthly newsletter providing brief work/life related articles to employees of member companies, with archived issues available in printable PDF format.
- The Continuum Edge for Leaders Newsletter Monthly newsletter addressing management issues in a concise question/answer format for supervisors and managers at member companies, with printable PDF archives.
- Wellness Incentive Campaigns Prepackaged incentive challenges and weeklong pocket campaigns on well-being topics, with accompanying publicity materials to support meaningful behavior changes at member organizations.
- Workplace Harassment, Bullying & Violence Prevention Consultation services supporting policy development, employee and supervisor training, and incident response for workplace harassment and bullying prevention.
- DOT Substance Abuse Professional (SAP) Services Department of Transportation SAP services including substance abuse policy consultation, drug and alcohol assessments, DOT supervisor training satisfying federal regulations, and alcohol/drug awareness training.
- Crisis Management/Trauma Response Disruptive event and trauma response services including crisis management consultation, on-site crisis response, critical incident management and debriefing, grief counseling, and crisis response training for HR personnel and supervisors.
- Fitness for Duty Evaluation Coordination Psychological fitness for duty coordination services including consultation on evaluation determination, identification of appropriate professionals, coordination of evaluation process, and facilitation of follow-up recommendations.
Quantifiable outcome
- 99.75% of members rate services as 'Easy to access services'
- +4 more outcomes
Companies that use Continuum EAP
Customer profileNamed customers5 records
Segments4 records
Ideal customer profiles3 records
Continuum EAP technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Continuum EAP partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- CLC IncorporatedcoreCLC Incorporated administers Continuum EAP's legal services program. They provide the platform for consultations with network attorneys and mediators, 'Do It Yourself' legal forms document preparation, and the legal resource library. This is a core operational partnership enabling the legal services component of Continuum's EAP offering.
- Chestnut Global PartnersminorContinuum EAP participated in Chestnut Global Partners' Workplace Outcomes Suite study, which measured workplace productivity improvements among employees accessing EAPs. This collaboration provided data for independent research on EAP effectiveness.
- Tami Damian (LEAD Group Inc.)minorTraining partner with over 20 years of management experience in manufacturing and non-profit sectors. Provides training services as part of Continuum's training partnership network.
- Shannon Filing (Transformation Group)minorTraining partner focusing on leadership development, general business training, and personal development coaching. Presents Leadership Academy sessions including 'High Road Leadership' program.
- John Leonard Harris (Encouragement Consulting Services)minorTraining partner and founder of Encouragement Consulting Services based in Lincoln, Nebraska. Provides high quality and impactful programming with 25+ years of experience in program creation and workshop facilitation.
- Steph Ledbetter (Modern HR Collaborative)minorTraining partner helping clients with culture and engagement initiatives, HR process improvement, innovation, and process improvement. Graduate of Gonzaga University with master's in organizational leadership.
- Jamie Mohrman (AOI Corporation)minorTraining partner and VP of People Growth & Development at AOI Corporation. Specializes in organizational change, engagement strategies, training & development, and performance management with over 12 years HR experience.
- Olivia MoserminorTraining partner and Licensed Independent Mental Health Practitioner. Clinical program manager with Nebraska Dept. of Corrections, works with diverse clientele on mental illness, substance abuse, trauma. Certified QPR Gatekeeper Instructor for suicide prevention.
Scale indicators7 records
Recent moves8 records
Expansion highlights5 records
Continuum EAP competitors and assessment
Company assessmentEmerging players
- Lyra Health: Employer-sponsored mental-health benefits platform offering therapy, coaching, and EAP-adjacent services. Comparable as a modern, technology-led alternative to traditional community-based EAPs like Continuum.
- Modern Health: Global mental-health platform combining EAP, therapy, and coaching with virtual delivery. Comparable on online-counseling and member-portal dimensions of Continuum's offering, but at venture-funded scale.
- Spring Health: High-growth, digital-first employer mental-health platform combining EAP, therapy, and coaching. Represents the digital-native competitor archetype Continuum faces in enterprise RFPs, with overlapping live-counseling and online-resource products.
Direct peers
- Chestnut Global Partners: Well-established, mid-sized EAP and workplace outcomes provider with similar B2B employer-sponsored model. Already validated as a peer through Continuum's participation in Chestnut's Workplace Outcomes Suite study, making it a directly comparable peer in scope and delivery model.
- AllOne Health (AllOne EAP): Mid-size EAP and corporate wellness provider offering counseling, wellness, training, and organizational services. Directly comparable in service mix, B2B employer-sponsored model, and PEPM-style pricing.
- Curalinc (part of Evernorth): EAP, work-life, and organizational consulting provider with integrated counseling, wellness, training, and consulting services. Closely comparable in menu of services and employer-sponsored delivery to Continuum.
Broad incumbents
- ComPsych: World's largest EAP provider, offering counseling, wellness, work-life, and HR services to employers worldwide. Closest large-scale, multi-service EAP comparable to Continuum, serving as the dominant incumbent benchmark in the category.
- Aetna Resources for Living (CVS Health): EAP and behavioral-health resource built into CVS Health's benefits ecosystem. Directly comparable B2B EAP offering with the same employer-sponsored delivery model and integrated wellness/legal/financial features.
- Optum (UnitedHealth Group) Behavioral Health Solutions: Large managed behavioral-health organization offering EAP-style employer programs with deep payer integration. Comparable in serving employer benefit buyers with bundled mental-health, wellness, and clinical referrals.
Regional players
- EAP Consultants / EAPA-aligned regional providers: Community-rooted, regional EAP provider of similar profile and operating model. Closely analogous to Continuum in scale, customization approach, and affiliate-network service delivery.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Continuum EAP social profiles
Digital presenceContinuum EAP financial estimates
Financial estimateRevenue estimate
Valuation estimate
Continuum EAP leadership team
Management profileNumber of profiles
Profiles10 records
Continuum EAP funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Continuum EAP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Continuum EAP
What does Continuum EAP do?
Continuum EAP is a non-profit Employee Assistance Program (EAP) provider that delivers integrated workplace services to employer clients. Its core offering includes confidential counseling, wellness coaching, legal and financial consultation, organizational consulting, and training services. Employers contract with Continuum to provide these services as a benefit to their employees and family members, primarily on a per-employee-per-month subscription basis, with delivery handled through Continuum's staff, an online resource center, live video counseling, and an affiliate provider network.
Is Continuum EAP a public or private company?
Continuum EAP is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Continuum EAP founded?
Continuum EAP was founded in 1974. It employs 1 to 10 people.
Where is Continuum EAP based?
Continuum EAP is headquartered in Lincoln, United States, in the North America region.
How does Continuum EAP make money?
Two revenue lines are on record. EAP Subscription Services to Employers are the primary driver. The others are preferred Rate Legal/Financial Services.
Who are Continuum EAP's main competitors?
Emerging players on record are Lyra Health, Modern Health and Spring Health. Direct peers are Chestnut Global Partners, AllOne Health (AllOne EAP) and Curalinc (part of Evernorth). Broad incumbents are ComPsych, Aetna Resources for Living (CVS Health) and Optum (UnitedHealth Group) Behavioral Health Solutions. EAP Consultants / EAPA-aligned regional providers is listed as a regional player.
Does Continuum EAP have an API?
No public API is recorded for Continuum EAP.
What industry is Continuum EAP in?
Continuum EAP's product category is Employee Assistance Programs. Its primary akta.pro industry code is HLAEAHAB, Employee Assistance Programs (EAP) Management, with a secondary code of BPACAPAO, Wellbeing, Mental Health & Employee Assistance (EAP). Its NAICS code is 611 and its SIC code is 8200.