Jetex Flight Support
Jetex Flight Support is a Dubai-based executive aviation services company operating 37 private FBO terminals across 35+ countries, providing private jet charter, fueling (including SAF), ground handling, trip planning, concierge, and aircraft brokerage to UHNW individuals, corporate operators, governments, and eVTOL partners.
- Company typePrivate
- Founded2005
- HeadquartersDubai, United Arab Emirates
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Jetex Flight Support does
Jetex Flight Support is a Dubai-headquartered, privately held executive aviation services company founded in 2005 by Adel Mardini. It operates a global platform-plus-modules architecture anchored by 37 private Fixed-Base Operator (FBO) terminals across more than 35 countries, delivering private jet charter, aircraft fueling (including Sustainable Aviation Fuel), ground handling, customs and permit services, luxury concierge, and aircraft brokerage to ultra-high-net-worth individuals, corporate flight departments, business jet operators, government/NGO clients, and emerging eVTOL operators.
The technology foundation is a cloud-based Global Trip Management (GTM) system that integrates flight planning, weather briefings, permit processing, fuel arrangements, and ground handling coordination, supported by 24/7 operations centers in Dubai, Miami, and Beijing. Layered digital products include the Jetex Aviation Card (payment), the MetaFBO metaverse terminal, and integrated carbon management via the Azzera FlyBeyond API and SAF POD platform. Flight management interoperability is achieved through Skylegs integration and Honeywell data routers on customer aircraft.
Revenue is generated primarily through transaction-based fees on charter flights, per-use FBO service charges, fuel margin (including SAF premium pricing), aircraft brokerage commissions, and concierge service fees, with quote-by-quote pricing reflecting aircraft type, route, and service tier. Go-to-market combines direct enterprise field sales for high-value accounts, inside sales at regional operations centers, channel partnerships with airport operators (e.g., daa at Red Sea International), aircraft OEM dealership (exclusive HondaJet dealer), and brand-building through luxury collaborations (Louis Vuitton, Jacob & Co., Bugatti) and flagship aviation events (Dubai Airshow exclusive handler).
Jetex Flight Support firmographics
Firmographics- Name
- Jetex Flight Support
- Legal name
- Jetex FZE
- Website
- https://jetex.com
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Jetex Flight Support is a Dubai-based executive aviation services company operating 37 private FBO terminals across 35+ countries, providing private jet charter, fueling (including SAF), ground handling, trip planning, concierge, and aircraft brokerage to UHNW individuals, corporate operators, governments, and eVTOL partners.
- Ownership category
- akta.pro rank
Jetex Flight Support industry classification
Industry- Product category
- Private Aviation Services
- NAICS
- Support Activities for Air Transportation (4881), Airport Operations (48811), Nonscheduled Chartered Passenger Air Transportation (481211), Other Nonscheduled Air Transportation (481219), Nonscheduled Chartered Freight Air Transportation (481212)
- SIC
- Airports, Flying Fields & Airport Terminal Services (4581), Air Transportation, Nonscheduled (4522)
- akta.pro primary industry
- Private Aviation Terminals & FBO Services (THABAFAH)
- akta.pro secondary industries
- Private Aviation Ground Support & Trip Services (Dispatch, Permits, Handling) (THABAFAK), Business Jet Charter (On-Demand) (THABAFAA), General Aviation (FBO) & Private Jet Security Services (BPAKAMAK)
Keywords
Where Jetex Flight Support is headquartered
LocationHeadquarters
- HQ city
- Dubai
- HQ country
- United Arab Emirates
- HQ region
- Middle East
Offices15 records
Markets served
Jetex Flight Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D
Revenue model
- Private Jet Charter Services: Full-service private jet charter for UHNW individuals and corporate clients. Jetex manages all aspects from booking to execution including aircraft selection, crew, catering, and ground services.
- FBO Operations (Fuel, Ground Handling, Terminal Services): Revenue from aircraft fueling, ground handling, and premium terminal access at 37 private terminals globally. Services include passenger lounges, crew facilities, customs assistance, and security services.
- Global Trip Planning and Flight Support: Comprehensive trip support including flight planning, weather briefings, permit acquisition, overflight permissions, and dispatch services for operators worldwide.
- Aircraft Sales and Brokerage: In-house brokerage service for acquisition, sale, or lease of business, commercial, and cargo aircraft. Services include marketing, sourcing, pre-purchase inspections, and transaction negotiation.
- VIP Concierge Services: Luxury lifestyle services including hotel reservations, yacht charters, fine dining, entertainment access, and bespoke experiences for high-net-worth travelers.
- Medical, Evacuation and Cargo Charter: Specialized air ambulance, evacuation, and cargo flight support services leveraging global network for urgent operations worldwide.
- Sustainable Aviation Fuel (SAF) Supply: SAF supply to private aviation customers, first company to offer SAF for private aviation in UAE (2023). Partnerships with Shell Aviation and ENOC for SAF distribution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Private jet charter pricing varies by aircraft type, route, and service level |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels6 records
Jetex Flight Support product offering
Product offeringCore offering
Jetex Flight Support operates a global network of 37+ private aviation terminals delivering Fixed-Base Operator (FBO) services, aircraft fueling (including Sustainable Aviation Fuel), ground handling, customs and permit assistance, and 24/7 trip planning and flight support. The company also provides private jet charter brokerage, aircraft sales and acquisition services, VIP luxury concierge, and specialized air ambulance, evacuation, and cargo charter support for corporate executives, business jet operators, governments, and ultra-high-net-worth individuals.
Product overview
Jetex Flight Support is a comprehensive executive aviation services provider operating a platform-plus-modules architecture. The core platform consists of Private Jet Charter services supported by a global network of 37+ Fixed-Base Operator (FBO) private terminals, aircraft fueling (including SAF), ground handling, and trip planning capabilities. These are delivered through operations centers in Dubai, Miami, and Beijing providing 24/7 Global Trip Management (GTM) support. The modular add-on suite includes Concierge Services (luxury travel experiences), Aircraft Sales brokerage, and specialized services such as Air Ambulance, Evacuation Charter, and Cargo Charter. Digital products include the Jetex Aviation Card payment solution, Metafbo virtual terminal experience, and integration with Azzera's SAF POD platform and FlyBeyond API for carbon management. The company also operates HondaJet dealership and partners with Archer Aviation for eVTOL infrastructure. In 2022, Jetex carried 367,000+ private jet passengers across its global network spanning 35+ destinations in 25 countries.
Differentiator
Problem solved
Functional benefit
Products and services
- Private Jet Charter End-to-end private jet charter services including aircraft selection, crew, catering, and ground services for UHNW individuals and corporate clients.
- Private Terminals (FBO Operations) Fixed-Base Operator services at 37+ private terminals globally, providing aircraft fueling, ground handling, passenger lounges, crew facilities, customs assistance, and security services.
- Aircraft Fueling Aircraft fueling services globally, including Sustainable Aviation Fuel (SAF) at select locations such as Paris Le Bourget (since 2021), UAE (since 2023), and Helsinki (with Neste MY SAF).
- Ground Handling Ground handling services including customs and immigration arrangements, permit acquisition, security services, crew accommodation, and ramp services at global FBO locations.
- Trip Planning and Flight Support Global trip planning and flight support services including permits, overflight permissions, weather briefings, NOTAMs, and flight monitoring, delivered 24/7 through operations centers in Dubai, Miami, and Beijing.
- VIP Concierge Service VIP luxury concierge services including hotel reservations, yacht rentals, fine dining arrangements, entertainment access, and ground transportation for high-net-worth travelers.
- Aircraft Sales and Brokerage In-house brokerage service for the acquisition, sale, or lease of business, commercial, and cargo aircraft, including marketing, sourcing, pre-purchase inspections, and transaction negotiation.
- Air Ambulance Support 24/7 operational support for medical evacuation flights including mission planning, ground handling at remote locations, fuel uplift, permits, and coordination with medical services.
- Evacuation and Cargo Charter Specialized evacuation, repatriation, and cargo flight charter services for governments, NGOs, and corporations, including permissions, ground handling, security, and accommodation arrangements.
- HondaJet Dealership Exclusive HondaJet dealer offering sales and support for Honda Aircraft Company's advanced light jets, including fractional ownership through the JetClub partnership.
- Jetex Aviation Card Fully digital aviation card payment solution for seamless fuel and service transactions at Jetex FBOs and partner locations.
- SAF Book & Claim System Carbon offset system allowing customers to claim Sustainable Aviation Fuel usage through certificates, supporting SAF adoption in private aviation.
- MetaFBO Virtual Terminal World's first metaverse private terminal offering virtual access to Jetex FBO services and facilities.
- Carbon Offset Programs Tree planting programs and carbon offset initiatives designed to mitigate the environmental impact of private flights.
Quantifiable outcome
- 367,000+ private jet passengers served in 2022
- +2 more outcomes
Companies that use Jetex Flight Support
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles5 records
Jetex Flight Support technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature7 records
Jetex Flight Support partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered strategic, core and minor.
- Forbes Travel Guide / ATELIER CXstrategicJetex partnered with Forbes Travel Guide's consulting division ATELIER CX to achieve the world's first VERIFIED Private Jet Terminal badge for Dubai and Abu Dhabi terminals. Partnership involved team training and incognito inspections on luxury hospitality brand standards.
- AzzerastrategicJetex invested in Azzera's digital carbon-management platform at Dubai Airshow 2025, concluding Azzera's $800,000 capital raise. Jetex will act as sustainability partner to procure and manage SAF for its international fleet beginning early 2026, and serve as lead partner for Azzera's SAF POD platform. Integration of Azzera's FlyBeyond API into Jetex's charter sales ecosystem.
- ENOC GroupcoreENOC supplied SAF to Jetex customer aircraft during Dubai Airshow 2025, supporting the aviation sector's transition to lower-emission fuels. Partnership aligns with Dubai's Clean Energy Strategy 2050 and Dubai Green Mobility Strategy 2030.
- Archer AviationstrategicPartnership to integrate Jetex's global infrastructure portfolio into Archer's air taxi network, starting with UAE operations. Companies will design passenger experience and establish charging infrastructure for Archer's Midnight eVTOL aircraft.
- Joby AviationstrategicPartnership for eVTOL charger installations across Jetex's UAE FBO network. Joby is targeting commercial passenger service by 2026 in the UAE, with Jetex providing charging infrastructure at its private terminals. Both companies expect Gulf regulators to potentially fast-track certification.
- daacoreAgreement with daa (operator of Dublin Airport) for Jetex to operate the private jet terminal at Saudi Arabia's new Red Sea International Airport. Jetex will manage all aspects of private jet handling at the airport's dedicated mini terminal, scheduled to fully open in 2025.
- Shell AviationcorePartnership for Sustainable Aviation Fuel (SAF) supply to private aviation customers at UAE locations. Jetex became the first company to offer SAF for private aviation in the UAE in 2023 through this collaboration. Shell Aviation provides the fuel supply while Jetex handles distribution to end customers.
- PnrgominorStrategic alliance with Pnrgo for enhanced service offerings and market expansion.
- SkylegscoreSystem integration partnership enabling aircraft operators to streamline trip planning and execution through the Skylegs flight management platform connected to Jetex's services.
- VolocopterminorPartnership to revolutionize urban air mobility model, combining Jetex's FBO operations expertise with Volocopter's eVTOL technology.
- Berlin Neuhardenberg AirportstrategicPartnership to develop world's first pure green FBO at Berlin Neuhardenberg Airport, incorporating sustainability into facility design and operations.
- Eve, an Embraer CompanyminorStrategic partnership to revolutionize the future of mobility, combining Jetex's FBO expertise with Eve's urban air mobility solutions.
- JetClubcorePartnership to expand HondaJet fractional ownership program. JetClub and Jetex collaborated to offer fractional ownership of HondaJet aircraft with full Jetex service support.
- NestecorePartnership for SAF supply at Helsinki Airport using Neste MY Sustainable Aviation Fuel. The fuel, made from waste and residue raw materials, reduces GHG emissions up to 80% compared to fossil jet fuel over its lifecycle.
- BombardiercoreAgreement for establishment of new line maintenance station in Dubai. Partnership also includes inauguration of leading FBO in Singapore and Asia-Pacific at Seletar Airport, with Bombardier Global 7000 mock-up displayed at Jetex Dubai terminal.
- Wright ElectricminorPartnership to support electric aircraft for short-haul flights. Jetex committed to implementing charging infrastructure and full support for Wright Electric's electric jets, expanding throughout the Jetex global FBO network starting in Dubai. Jetex also invested in the production of electric aircraft.
Scale indicators6 records
Recent moves28 records
Expansion highlights6 records
Jetex Flight Support competitors and assessment
Company assessmentDirect peers
- Universal Aviation: Global ground support and trip planning network for business aviation, part of Universal Weather and Aviation. Closely comparable to Jetex on trip support, ground handling, and international trip planning, with overlapping customer base of business jet operators and UHNW travelers.
- VistaJet: Global private jet operator offering point-to-point charter and membership programs with a fleet of 270+ business aircraft. Comparable to Jetex in serving UHNW travelers with premium private aviation experiences, though asset-heavy (operates own fleet) versus Jetex's charter-broker model with FBO platform.
- Million Air: Network of FBO locations primarily across the United States and Caribbean, offering fueling, ground handling, hangar, and concierge services. Comparable in FBO service portfolio though more US-focused; competes for the same business aviation operator and charter clientele.
- Clay Lacy Aviation: US-based FBO, charter, aircraft management, and MRO operator at multiple West Coast locations. Overlaps with Jetex in private jet charter, FBO services, and high-touch concierge for executive travelers.
- ExecuJet Aviation Group: Luxaviation subsidiary operating FBOs, charter, aircraft management, and MRO across Africa, Asia-Pacific, Europe, and Middle East. Strongly overlapping geographic footprint with Jetex and directly comparable FBO + charter + handling service bundle for business aviation.
- TAG Aviation: Switzerland-headquartered operator of FBOs, aircraft management, charter, and maintenance across Europe, Middle East, and Asia. Direct competitor in premium FBO services and private jet charter, with similar UHNW customer focus and European/Middle Eastern geographic overlap.
Broad incumbents
- Jet Aviation: Subsidiary of General Dynamics operating FBO terminals, aircraft management, charter, and maintenance services globally. Directly competes with Jetex across FBO, charter, and trip support; backed by the resources of a major defense/aerospace prime. Listed alongside Jetex as a top 10 global FBO player.
- Signature Aviation: World's largest FBO network with 200+ locations globally, offering fueling, ground handling, and terminal services to business aviation. Direct overlap with Jetex in FBO services, though Signature operates at significantly broader scale and was previously public before being taken private by Global Infrastructure Partners.
- NetJets: Berkshire Hathaway-owned fractional jet ownership and charter giant. Competes with Jetex on private jet access for UHNW individuals and corporate clients, though operates a fundamentally different fractional ownership model versus Jetex's on-demand charter brokerage.
- Atlantic Aviation: Major US-headquartered FBO chain with 100+ fixed-base operator locations across North America. Comparable in core FBO offering (fueling, ground handling, lounges) but with stronger North American concentration versus Jetex's Middle East/Europe emphasis. Listed among Jetex's identified top 10 FBO competitors.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Jetex Flight Support social profiles
Digital presenceJetex Flight Support compliance and trust
Trust signalCompliance2 records
Jetex Flight Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Jetex Flight Support leadership team
Management profileNumber of profiles
Profiles8 records
Jetex Flight Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Jetex Flight Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Jetex Flight Support
What does Jetex Flight Support do?
Jetex Flight Support operates a global network of 37+ private aviation terminals delivering Fixed-Base Operator (FBO) services, aircraft fueling (including Sustainable Aviation Fuel), ground handling, customs and permit assistance, and 24/7 trip planning and flight support. The company also provides private jet charter brokerage, aircraft sales and acquisition services, VIP luxury concierge, and specialized air ambulance, evacuation, and cargo charter support for corporate executives, business jet operators, governments, and ultra-high-net-worth individuals.
Is Jetex Flight Support a public or private company?
Jetex Flight Support is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Jetex Flight Support founded?
Jetex Flight Support was founded in 2005. It employs 501 to 1,000 people.
Where is Jetex Flight Support based?
Jetex Flight Support is headquartered in Dubai, United Arab Emirates, in the Middle East region.
How does Jetex Flight Support make money?
Seven revenue lines are on record. Private Jet Charter Services are the primary driver. The others are FBO Operations (Fuel, Ground Handling, Terminal Services), global Trip Planning and Flight Support, aircraft Sales and Brokerage, VIP Concierge Services, medical, Evacuation and Cargo Charter and sustainable Aviation Fuel (SAF) Supply.
Who are Jetex Flight Support's main competitors?
Direct peers on record are Universal Aviation, VistaJet, Million Air, Clay Lacy Aviation, ExecuJet Aviation Group and TAG Aviation. Broad incumbents are Jet Aviation, Signature Aviation, NetJets and Atlantic Aviation.
Does Jetex Flight Support have an API?
No public API is recorded for Jetex Flight Support.
What industry is Jetex Flight Support in?
Jetex Flight Support's product category is Private Aviation Services. Its primary akta.pro industry code is THABAFAH, Private Aviation Terminals & FBO Services, with a secondary code of THABAFAK, Private Aviation Ground Support & Trip Services (Dispatch, Permits, Handling). Its NAICS code is 4881 and its SIC code is 4581.