Haven House

What Haven House does

Haven House is a private nonprofit community mental health center headquartered at 1411 Union Blvd in Allentown, Pennsylvania, serving residents of Lehigh County and Northampton County in the Lehigh Valley. Founded in 1957 by Dr. Lenore Koehler and volunteers from the Bethlehem Society of Friends to support clients transitioning out of Allentown State Hospital, the organization incorporated as an independent agency in 1971 and today serves over 2,800 unique individuals ages 6 and up. Its service portfolio spans Outpatient Services (psychiatric services, medication management, individual and group therapy), Psychiatric Rehabilitation Services (including a mobile PRS offering), the Wellness Recovery Team for co-occurring chronic physical illness, Mental Health & Aging services delivered at Gracedale Nursing Home, the STARTS re-entry program for individuals released from Northampton County Prison, THRIVE, Groups, and Community Outreach. It also operates an e-commerce "Haven Gear" merchandise store with some products made by PRS program members.

Revenue is generated through a diversified mix of insurance reimbursement (Medicare, Medicaid, Magellan Behavioral Health of PA for both Medicaid and commercial, plus private payors including Capital Blue, Highmark, and United HealthCare), county mental health contracts with Lehigh County MH/MR and Northampton County MH/MR, United Way Greater Lehigh Valley funding, donations and fundraising events (Trivia Night, Golf Tournament), and merchandise sales. Client acquisition is referral-driven from county mental health systems, insurance providers, healthcare providers, and community outreach, with services delivered at the Allentown facility and through mobile/community-based programs. The organization is governed by a Board of Directors and led by Executive Director Jessica E. Katzbeck; clinical operations are directed by K.C. Carpenter (Outpatient), Laura Keiderling (Psychiatric Rehabilitation Services), and a broader multidisciplinary team of psychiatrists, nurse practitioners, therapists, and nurses.

The technology stack is intentionally minimal: Haven House uses the third-party Welligent patient portal for client records, scheduling, and communication, and a standard CMS for its website. It does not disclose proprietary software, AI/ML systems, or APIs. Strategic posture is regional rather than scalable: growth has historically come from geographic and programmatic expansion within the two-county catchment area, anchored by long-tenured county contracts and managed-care credentialing rather than productization or technology differentiation.

Name

Haven House

Legal name

Haven House

Website

https://haven-house.com

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

51–100 employees

Short description

Haven House is a Lehigh Valley, Pennsylvania nonprofit community mental health center, founded in 1957, that delivers outpatient, psychiatric rehabilitation, wellness recovery, re-entry, and aging-related mental health services to over 2,800 individuals across Lehigh and Northampton Counties.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Community mental health services
• Outpatient psychiatric care
• Psychiatric rehabilitation programs
• Mental health recovery support
• Wellness and reentry services

Headquarters

HQ city

Allentown

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Insurance Reimbursement: Haven House accepts Medicare, Medicaid, Magellan Behavioral Health (Medicaid and private commercial), and major private insurance providers including Capital Blue, Highmark, and United HealthCare. Services are billed through insurance for qualifying individuals.
2. Government/Mental Health Funding: Haven House is contracted through Lehigh County and Northampton County Mental Health to provide services for qualifying individuals. Also a qualifying agency for United Way Greater Lehigh Valley.
3. Donations and Fundraising: Haven House generates revenue through donations, volunteer fundraising events (Trivia Night, Golf Tournament), and merchandise sales. Proceeds from Haven Gear merchandise sales support client programs.
4. Merchandise Sales: Haven House operates an online store selling Haven Gear merchandise including bags and blankets at $5 price points. Some items are created by program members (PRS program) with proceeds supporting that program.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels6 records

Core offering

Haven House is a community mental health center providing outpatient psychiatric care, psychiatric rehabilitation (including a mobile variant), a Wellness Recovery Team for adults with co-occurring SPMI and chronic physical illness, support and therapy groups, a Mental Health & Aging program delivered at Gracedale Nursing Home, and the STARTS structured re-entry program for individuals released from Northampton County Prison. The organization also runs the Haven Gear merchandise store, with some items created by program members and proceeds supporting client programs.

Product overview

Haven House is a mental health services organization serving Lehigh Valley, Pennsylvania since 1957, offering a coordinated portfolio of clinical programs. The core service offerings include Outpatient Services (psychiatric services, medication management, therapy), Psychiatric Rehabilitation Services (including Mobile PRS), Wellness Recovery Team, Mental Health & Aging, STARTS (re-entry program), Groups (support and therapy), Community Outreach, and THRIVE. Currently serving over 2,800 unique individuals ages 6 and up. Additionally, the organization operates a merchandise store (Haven Gear Store) selling bags, blankets, and custom items created by program members, with proceeds supporting client services. A Patient Portal is available for existing clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Outpatient Services Strengths-based outpatient mental health care including psychiatric services, medication management, and individual and group therapy delivered by psychiatrists, nurse practitioners, therapists, and nurses for individuals impacted by mental illness.
• Psychiatric Rehabilitation Services (PRS) Skills-based program for individuals with severe, persistent mental illness that empowers members to reach individualized recovery goals through group activities and resource management focused on developing, enhancing, and retaining essential skills for independent living and community participation.
• Wellness Recovery Team Mobile, community-based resource for adults with Serious and Persistent Mental Illness (SPMI) co-occurring with chronic physical illness, helping clients maintain physical, mental, and emotional health and become confident and independent individuals.
• Mental Health & Aging Program Program providing guidance and support to aging residents of Gracedale Nursing Home facing day-to-day challenges while struggling with mental illness, including training for nursing home staff on recognizing mental health illnesses.
• STARTS Re-entry Program Structured re-entry program providing individuals released from Northampton County Prison with temporary housing and support for successful reintegration back into society.
• Support and Therapy Groups Support-based and therapeutic group sessions that strengthen emotional skills, provide a safe space to voice thoughts, lead to greater self-realization, and reduce isolation.
• Mobile Psychiatric Rehabilitation Services Mobile version of psychiatric rehabilitation services providing flexible, community-based support for individuals with mental illness, with services delivered in community settings and scheduled with the assigned caseworker.
• THRIVE Program addition within Northampton County focused on supporting mental health clients, introduced during Haven House's 2018 expansion.
• Community Outreach Mental health focused community outreach and collaboration with partners to build a stronger organization, reduce stigma, raise understanding about mental illness, and reach high-risk populations using alternative and holistic resources.
• Haven Gear Store Online merchandise store selling custom Haven Gear items including bags with inspirational messaging and 50x60 blankets, with all items priced at $5.00 and orders for pickup only at the Haven House facility; some items are created by program members.

Quantifiable outcome

• Serving over 2,800 unique individuals annually with mental health services
• +1 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered core and minor.

• Magellan Behavioral Health of PAcoreStrategic or Co-development PartnerMagellan Behavioral Health of PA is a nonprofit and commercial mental health services provider. Haven House accepts Magellan Behavioral Health for both Medicaid and private commercial insurance, serving as a contracted provider in their network for Lehigh Valley residents.
• Lehigh County Mental Health - MH/MRcoreStrategic or Co-development PartnerLehigh County Mental Health (MH/MR) provides county-level mental health funding and contracts with Haven House to provide services for qualifying Lehigh County residents.
• Northampton County Mental Health - MH/MRcoreStrategic or Co-development PartnerNorthampton County Mental Health (MH/MR) provides county-level mental health funding and contracts with Haven House to provide services for qualifying Northampton County residents, including the STARTS re-entry program.
• United Way Greater Lehigh ValleycoreStrategic or Co-development PartnerHaven House is a qualifying agency for United Way Greater Lehigh Valley, receiving support and funding through this nonprofit organization.
• Second Harvest Food BankminorOthersSecond Harvest Food Bank partnership provides food security resources to Haven House clients, addressing holistic needs of individuals with mental illness.
• Volunteer Center of the Lehigh ValleyminorOthersPartnership for volunteer recruitment and management, helping Haven House connect with community volunteers for events and client services support.
• Greater Lehigh Valley Chamber of CommerceminorGTM or Marketing PartnerMembership and partnership with Greater Lehigh Valley Chamber of Commerce for business networking and community visibility.
• Gracedale Nursing HomecoreStrategic or Co-development PartnerHaven House provides the Mental Health & Aging Program at Gracedale Nursing Home, offering guidance and support to aging residents struggling with mental illness, and training for nursing home staff.
• Northampton County PrisoncoreStrategic or Co-development PartnerHaven House's STARTS team provides re-entry services for individuals released from Northampton County Prison, including temporary housing and structured reintegration programs.

Scale indicators5 records

Recent moves10 records

Expansion highlights6 records

Broad incumbents

• WellSpan Philhaven: Central Pennsylvania-based behavioral health system offering outpatient, inpatient, and community mental health services as part of the WellSpan Health network. Comparable in mental health focus within Pennsylvania, but operates at larger scale with hospital integration.
• Devereux Advanced Behavioral Health: Large national nonprofit behavioral health organization operating across multiple states including Pennsylvania. Comparable in nonprofit behavioral health focus, but operates at significantly larger scale with broader service offerings.
• Pyramid Healthcare: Larger Pennsylvania-based behavioral health provider offering inpatient, outpatient, and substance abuse services statewide. Comparable in mental health focus and PA footprint, but operates at a broader scale and multiple locations.
• Merakey: Pennsylvania-based nonprofit providing behavioral health, intellectual disability, and autism services across multiple states. Comparable in PA presence, nonprofit community mental health delivery, and Medicaid-funded service model.

Direct peers

• Pennsylvania Counseling Services: Pennsylvania-based outpatient mental health provider offering individual, family, and psychiatric services across multiple counties. Comparable in community-based outpatient mental health delivery and PA-based nonprofit/clinical model.
• KidsPeace: Pennsylvania-headquartered nonprofit offering residential treatment, mental health, and community programs for children and adolescents. Comparable in nonprofit structure, Pennsylvania presence, and behavioral health service focus.
• Concern Professional Services: Pennsylvania-based nonprofit behavioral health agency providing outpatient mental health, school-based services, and community programs. Closely comparable to Haven House in target population, PA footprint, and community-based service model.
• Community Services Group: Pennsylvania-based nonprofit providing mental health, intellectual disability, and behavioral health services across multiple counties. Highly comparable nonprofit community mental health provider with similar county-contracted service model.

Regional players

• Pressley Ridge: Pennsylvania-headquartered nonprofit serving children and families with mental health, residential, and community-based programs. Comparable in nonprofit structure and behavioral health services, but focuses on youth populations rather than general adult mental health.
• The Wright Center: Pennsylvania-based federally qualified health center providing primary care, behavioral health, and community health services. Comparable in Pennsylvania footprint and integrated behavioral health delivery, though broader mission beyond purely mental health.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/havenhouseLehighValley
• LinkedInlinkedin.com/company/haven-house-in-allentown-pa

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Haven House