What Netuno does

NetUno is a privately held Venezuelan telecommunications company incorporated as NETUNO, C.A. (RIF J-30108335-0) and headquartered in Caracas. Founded in 1995 under the original name CABLE CORP TV, C.A. and rebranded in February 2002, the company provides fiber optic internet, television streaming, fixed-line telephony, and — as of September 2025 — integrated health services to residential and business customers across 25 cities in 8 states covering approximately 70% of central-western Venezuela. The company operates an unlicensed, venture-capital-free capital structure and holds the required CONATEL telecommunications habilitation (HGTS-03280, renewed June 25, 2018).

The company operates a GPON (Gigabit Passive Optical Network) fiber infrastructure supporting FTTH (Fiber to the Home) and FTTO (Fiber to the Office) deployments, with symmetric residential speeds of 400, 600, and 800 Megas. Core technology assets include the NetUno Go multi-device streaming platform (100+ HD channels, cloud DVR with up to 24-hour rewind, premium add-ons for HBO and 1Baseball Network), Bruno — an AI-powered virtual agent that handles over 250,000 conversations per month, autonomously resolves 80% of customer service cases, and achieves 75% customer satisfaction across WhatsApp and web channels — and Fibranet/FiberPON branded fiber services. The September 2025 launch of Servicio de Salud Integral in partnership with Grupo Nueve Once established a fourth product pillar bundling telemedicina, home medical attention, ambulance service, and medication delivery into higher-tier plans; VITCOM (VENINFOTEL Comunicaciones) provides the underlying licensed fixed-line telephony that NetUno retails.

NetUno runs a subscription-based recurring revenue model with residential plans priced at $27 (400 Megas), $41 (600 Megas), and $57 (800 Megas) per month, each bundling telephony ($1), NetUno Go streaming, and tier-dependent health services at no incremental charge. Premium streaming add-ons include HBO at $8/month and 1Baseball Network at $5/month. Go-to-market is hybrid: self-service digital (netuno.net.ve) and Bruno-driven inside sales for residential, supplemented by enterprise field sales for dedicated fiber (Fibra Dedicada / MegaStream / Líneas Comerciales) and physical taquillas for payments and walk-ins. Distribution is amplified by payment partnerships with Provincial, Mercantil, Banesco, and Banco de Venezuela. Revenue mechanics rely entirely on monthly recurring subscriber fees across residential (primary) and enterprise (secondary) segments, with no disclosed enterprise anchor customers.

Name

Netuno

Legal name

NETUNO, C.A.

Website

https://netuno.net.ve

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

501–1,000 employees

Short description

NetUno is a Venezuelan telecommunications company operating since 1995 that delivers fiber optic internet, streaming TV, fixed telephony, and integrated health services to residential and business customers across 25 cities in 8 states of central-western Venezuela via GPON infrastructure.

Ownership category

akta.pro rank

Product category

Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Fiber-to-the-Premises (FTTP/FTTH) Broadband Providers (HDAIABAC)

akta.pro secondary industries

Fiber-to-the-Home (FTTH) Operators (HDAIACAB), Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

Keywords

• Fiber optic internet
• Telecommunications services
• Streaming television
• Fixed line telephony
• Telemedicine services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. Internet Services: Monthly subscription fees for fiber optic internet plans ranging from 400 to 800 Megas. Plans include bundled services such as telephony, streaming (NetUno Go), and health services depending on tier.
2. Television/Streaming: Streaming television service NetUno Go included in internet plans. Premium add-ons available such as 1Baseball Network ($5), HBO package ($8), and other premium channels.
3. Fixed Telephony: Fixed-line telephone service with standard plan at $1/month including 1,000 national minutes and 500 international minutes. Enterprise plans with custom pricing available.
4. Health Services: Integral health services bundled with higher-tier internet plans (600 and 800 Megas include full package; 400-500 Megas include telemedicine or telemedicine + home medical).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

NetUno is a Venezuelan telecommunications provider delivering fiber optic internet (400–800 Megas symmetric) to residential and business customers via GPON/FTTH/FTTO infrastructure. Its bundled portfolio includes the NetUno Go streaming TV platform with 100+ HD channels, fixed-line telephony, and the Salud Integral health service (telemedicine, home medical care, ambulance, medication delivery) delivered through a partnership with Grupo Nueve Once.

Product overview

NetUno is a Venezuelan telecommunications company operating since 1995, offering an integrated portfolio of internet, television streaming, fixed telephony, and health services to residential and business markets. The core offering consists of NetUno Hogar (fiber optic internet at 400/600/800 Megas) and NetUno Go (multi-device streaming TV platform with 100+ HD channels and premium add-ons), supplemented by MegaNET broadband, NetUno Empresas (business fiber/dedicated internet), fixed-line and commercial telephony, the Salud Integral health service (telemedicina, home care, ambulance, medication delivery) delivered via partnership with Grupo Nueve Once, and Bruno, an AI-powered virtual agent handling 80% of customer interactions. The product lineup spans four pillars: internet, television, telephony, and health.

Differentiator

Problem solved

Functional benefit

Brands

• NetUno Go: Streaming TV platform offering live television, on-demand content, and sports coverage accessible from smartphones, smart TVs, tablets, and laptops.
• Bruno

Products and services

• NetUno Hogar Residential fiber optic internet (FTTH) with symmetric speeds of 400, 600, and 800 Megas, bundled with telephony, NetUno Go streaming, and Salud Integral health services depending on plan tier. Targeted at Venezuelan households and families.
• NetUno Go Streaming TV platform delivering live channels and on-demand content to smartphones, smart TVs, tablets, and laptops. Offers over 100 HD channels, pause/rewind up to 24 hours, cloud DVR, and premium add-ons including HBO and 1Baseball Network. Also streams sports content including LVBP baseball, UEFA Champions League, and FIFA World Cup.
• MegaNET Broadband internet service for residential customers, positioned alongside fiber optic plans to serve different market segments.
• NetUno Empresas Business internet services including dedicated fiber optic connectivity (FTTO — Fiber to the Office) and MegaStream dedicated internet access, designed for enterprise connectivity requirements and bandwidth guarantees.
• Internet Dedicado (MegaStream) Dedicated internet access service for businesses requiring guaranteed bandwidth and SLAs, branded as MegaStream.
• Telefonía Fija Fixed-line telephony service delivered over fiber optic with distortion-free audio quality. The Estandar plan offers 1,000 minutes of national calls and 500 minutes of international calls per month at $1/month.
• Líneas Comerciales Commercial telephony lines for businesses with features including Caller ID, call waiting, call blocking, competitive tariffs, and access to non-geographic numbers (0800 and 0500).
• Salud Integral Integrated health services in partnership with Grupo Nueve Once, including telemedicina (video consultations with specialists), home medical care, ambulance transportation, and medication delivery. Available to subscribers of 400–800 Megas plans at no additional cost depending on tier.
• Datos Data services connecting business offices through private networks, enabling secure data transmission between locations.
• Inserción Publicitaria Advertising insertion service offered across NetUno's television platform, enabling brands to reach viewers through NetUno's channel portfolio.
• Bruno Virtual Agent AI-powered virtual customer service agent (chatbot) available 24/7 with over 60 functionalities including payment management via WhatsApp, technical support, plan upgrades, and service activation. Handles 80% of customer support cases with 75% satisfaction.
• NetUno Voz Mobile app extending fixed-line telephony service to smartphones, allowing users to make and receive calls from their landline number on a mobile device via SIP technology.
• 1Baseball Network Premium Premium exclusive channel for baseball enthusiasts at $5/month, providing live and direct coverage of LVBP 2025-2026 season with exclusive content for Venezuelan baseball fans.
• HBO Premium Package Premium HBO package at $8/month providing access to HBO streaming platform plus 7 exclusive channels: HBO2, HBO Family, HBO Mundi, HBO Pop, HBO Xtreme, HBO Signature, and HBO Plus.

Quantifiable outcome

• 80% of customer service cases handled by AI virtual agent Bruno
• +3 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature4 records

Partnerships

Two partnerships are on record, tiered core.

• Nueve Once (Grupo Nueve Once)coreStrategic or Co-development Partner · 1 September 2025Strategic partnership for delivering integrated health services. NetUno is the first telecommunications company in Venezuela to offer health services (telemedicina, home medical attention, ambulance transfer, medication delivery) bundled with internet plans. Nueve Once provides the healthcare services and medical professionals while NetUno provides the connectivity infrastructure and customer access. Service launched September 2025.
• VENINFOTEL COMUNICACIONES (VITCOM)coreTechnology or IntegrationVITCOM is the underlying fixed-line telephony service provider licensed by CONATEL, providing local, national long-distance, and international long-distance services. NetUno markets and bills the telephony service on behalf of VITCOM through their NetUno Voz app. VITCOM holds General Authorization HGTS-00022 from CONATEL.

Scale indicators7 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• IZZI Telecom: Mexican cable and fiber operator (Liberty Latin America subsidiary) offering bundled internet + TV + telephony + value-added services. Comparable business model to NetUno's four-pillar bundle and similar emphasis on mid-market residential broadband.
• VTR (VTR GlobalCom): Chilean cable and fiber operator owned by Liberty Latin America providing bundled internet, TV, and telephony. Closest LatAm peer for the cable-to-fiber upgrade cycle NetUno is navigating in a smaller market.
• Claro Venezuela (América Móvil): Venezuelan arm of América Móvil offering mobile, fixed broadband, and pay-TV. Competes directly with NetUno on fiber broadband and bundled services with greater international scale and procurement power.
• CANTV (Compañía Anónima Nacional Teléfonos de Venezuela): Venezuelan state-owned incumbent telecommunications operator providing fixed-line telephony, broadband, and mobile services nationwide. Direct competitor to NetUno across all four product pillars and the largest player in the same geography.
• Inter (Inter Cable / Inter Venezuela): Venezuelan cable TV and broadband operator offering bundled internet, television, and telephony. Closest comparable in product mix to NetUno, especially in pay-TV and triple-play bundling across overlapping Venezuelan geographies.
• Movistar Venezuela (Telefónica): Venezuelan subsidiary of Telefónica offering mobile, fixed broadband, and pay-TV services. Competes directly with NetUno in fiber broadband and bundled telecom services, with deeper multinational capital backing.

Regional players

• Digitel: Venezuelan mobile-only operator with overlapping consumer base but no fixed broadband or fiber offering. Useful comparable for ARPU benchmarks in the Venezuelan telecom market.
• ETB (Empresa de Telecomunicaciones de Bogotá): Colombian state-owned telco providing fiber-to-the-home and bundled services in Bogotá and surrounding regions. Comparable as a regional fiber operator in a neighboring Andean market with similar consumer profile.

Broad incumbents

• Tigo (Millicom International Cellular): Millicom's LatAm operator brand offering fixed broadband, mobile, and cable TV across multiple Central and South American countries. Provides a relevant public benchmark for capital allocation in emerging-market fiber/broadband rollouts.
• Liberty Latin America: Public holding company operating C&W, VTR, IZZI and other cable/broadband operators across the Caribbean and Latin America. Largest relevant cable/fiber incumbent in the region and a natural strategic acquirer for Venezuelan fiber assets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/netunooficial
• Facebookfacebook.com/NetUnoOficial
• LinkedInlinkedin.com/company/netuno
• Instagraminstagram.com/netuno_ve?utm_medium=copy_link

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Netuno