Nueve Once
Nueve Once is a Venezuelan multi-channel healthcare delivery platform operating urgency centers, telemedicine, home visits, and ambulance services in Caracas, with national reach via an allied network and 11 insurance partnerships.
- Company typePrivate
- Founded-
- HeadquartersCaracas, Venezuela
- Headcount101–250
- GTM typeB2B and B2C
- OfferingServices
What Nueve Once does
Nueve Once (legal entity Grupo Nueve Once, C.A.) is a privately held Venezuelan healthcare delivery platform operating since the early 2010s and headquartered in Caracas with 127 employees. The company provides a multi-channel portfolio of urgency and preventive care services: two owned physical urgency centers in Caracas (El Rosal and La Candelaria), a nationwide network of qualified allied centers, telemedicine consultations, home medical visits, ambulance transfers, diagnostic imaging (X-rays and ultrasound), laboratory tests, and specialist appointment coordination. Patient access is mediated by a 24/7 contact center, a WhatsApp-based virtual assistant (NOA) for triage and service coordination, and a Progressive Web App for self-service booking and account management.
The company serves three primary customer segments: insured individuals whose policies are administered through 11 partner insurance companies (Hispana de Seguros, Banco del Tesoro, Estar Seguros, La Previsora, Seguros Miranda, Real Seguros, Seguros Horizonte, Banesco Seguros, Humanitas, Seguros Venezuela, Seguros Caracas), self-paying private individuals (particulares), and corporate enterprises purchasing employee wellness programs. Revenue mechanics combine subscription-style recurring contracts with insurance partners (multi-year), transaction-based private-pay fees (with quote-based pricing and diverse payment methods including Pago Móvil, point-of-sale, bank transfer, USD and Bs cash, and Cashea BNPL), and managed services for corporate wellness clients. The go-to-market is hybrid: sales-led for B2B insurance and corporate channels, and direct-to-consumer via the urgency centers, telemedicine, home visits, and self-service digital channels.
The company self-reports 950,000+ patients served cumulatively and a 95% emergency resolution rate. No revenue, funding, headcount history, or ownership disclosures are available in the source material, and corporate, operational, and financial transparency is limited.
Nueve Once firmographics
Firmographics- Name
- Nueve Once
- Legal name
- Grupo Nueve Once, C.A.
- Website
- https://gruponueveonce.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Nueve Once is a Venezuelan multi-channel healthcare delivery platform operating urgency centers, telemedicine, home visits, and ambulance services in Caracas, with national reach via an allied network and 11 insurance partnerships.
- Ownership category
- akta.pro rank
Nueve Once industry classification
Industry- Product category
- Emergency Medical Services
- NAICS
- Ambulatory Health Care Services (621), Health Care and Social Assistance (62)
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)
- akta.pro primary industry
- Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ)
- akta.pro secondary industries
- 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC), 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored) (HLALACAB)
Keywords
Where Nueve Once is headquartered
LocationHeadquarters
- HQ city
- Caracas
- HQ country
- Venezuela
- HQ region
- Latin America
Offices2 records
Markets served
Nueve Once business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Insurance Company Agreements: Revenue from agreements with insurance companies (aseguradoras) who partner with Nueve Once to provide urgency care, telemedicine, and preventive services to their policyholders. B2B contractual relationships with major Venezuelan insurers.
- Out-of-Pocket / Private Pay: Fee-for-service payments from private individuals (particulares) who access services without insurance coverage. Payment methods include Pago Móvil, Point of Sale, Bank Transfer, Cash (USD and Bs), and Cashea.
- Corporate Employee Wellness: B2B services for empresas to support employee health and wellness programs, optimizing workforce productivity and providing urgency care access for staff.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Insurance-covered services |
| Transaction based/ take rate | Pay-as-you-go | Private/Particular services |
Go-to-market motion2 records
Distribution channels6 records
Marketing channels5 records
Nueve Once product offering
Product offeringCore offering
Nueve Once operates a national network of urgency care centers and allied medical facilities in Venezuela, delivering 24/7 emergency care, telemedicine consultations, home medical visits, ambulance transfers, diagnostic imaging, laboratory tests, and specialist appointments. Services are offered to insured policyholders, self-paying individuals, and corporate clients through two owned Caracas centers, a nationwide allied-facility network, and digital access via a WhatsApp chatbot, progressive web application, and toll-free phone lines.
Product overview
Nueve Once is a healthcare platform operating a unified service portfolio centered around emergency care and preventive medicine. The core offering consists of a national network of physical emergency centers (Red de Urgencias Nueve Once), supplemented by telemedicine consultations, home medical assistance, ambulance transfers, diagnostic imaging (X-rays and ultrasound), specialist appointments, and laboratory services. The platform differentiates through its NOA virtual assistant (WhatsApp chatbot) and PWA for digital access. Services are available 24/7 to both insured individuals through partner insurance companies and private patients.
Differentiator
Problem solved
Functional benefit
Products and services
- Red de Urgencias Nueve Once
Quantifiable outcome
- 95% of medical emergencies resolved effectively for patients
- +2 more outcomes
Companies that use Nueve Once
Customer profileNamed customers11 records
Segments4 records
Ideal customer profiles4 records
Nueve Once technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Nueve Once partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- Hispana de SeguroscoreMajor Venezuelan insurance company. Nueve Once provides urgency care, telemedicine, and preventive services to Hispana de Seguros policyholders through this partnership.
- Banco del TesorocoreState-owned bank with insurance operations. Partnership provides Nueve Once healthcare services to Banco del Tesoro insurance policyholders.
- Estar SeguroscoreVenezuelan insurance company. Nueve Once serves as an in-network healthcare provider for Estar Seguros policyholders.
- La PrevisoracoreEstablished Venezuelan insurer. Partnership enables La Previsora policyholders to access Nueve Once urgency and preventive care services.
- Seguros MirandacoreRegional Venezuelan insurance company. Nueve Once provides healthcare services to Seguros Miranda policyholders.
- Real SeguroscoreVenezuelan insurance provider. Partnership allows Real Seguros customers to use Nueve Once services as an in-network provider.
- Seguros HorizontecoreVenezuelan insurance company. Nueve Once serves as a healthcare provider for Seguros Horizonte policyholders.
- Banesco SeguroscorePart of the Banesco financial group, one of Venezuela's largest banks. Partnership provides Nueve Once services to Banesco Seguros policyholders.
- HumanitascoreVenezuelan insurance company. Nueve Once provides urgency care and preventive services to Humanitas policyholders.
- Seguros VenezuelacoreMajor Venezuelan insurance provider. Partnership enables policyholders to access Nueve Once healthcare network.
- Seguros CaracascoreCaracas-based insurance company. Nueve Once serves as an in-network provider for Seguros Caracas policyholders.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Nueve Once competitors and assessment
Company assessmentBroad incumbents
- Teladoc Health: Global incumbent in virtual care offering 24/7 telehealth, chronic care, and mental health to insurers, employers, and consumers. Comparable as a broad incumbent serving the same payer and employer channels, though at vastly greater scale.
- Amwell: US telehealth platform serving health systems, insurers, and employers with on-demand virtual urgent care. Comparable as a broad incumbent in the payer-sponsored and employer virtual care segment that overlaps with Nueve Once's B2B virtual care offering.
Direct peers
- Carbon Health: US-based hybrid urgent care and primary care operator combining physical clinics, telehealth, and home visits. Closely mirrors Nueve Once's multi-channel urgent care + telemedicine + home visit model, though in a developed market.
- K Health: AI-driven virtual urgent care and primary care platform with chat-based triage and on-demand virtual visits. Comparable to Nueve Once's NOA chatbot-driven triage and 24/7 on-demand virtual care model.
- DispatchHealth: On-demand home-based medical care provider offering urgent care, hospital-level care, and telemedicine. Comparable to Nueve Once's home medical assistance and ambulance-adjacent acute care delivery in the home setting.
Regional players
- Keralty: Colombian integrated healthcare network operating clinics, home care, telemedicine, and insurance partnerships across Latin America. Comparable as a LatAm peer with hybrid physical + digital + insurance-payer model similar to Nueve Once.
- Sofía: Mexico-based digital health insurer and on-demand care platform combining telemedicine, in-network providers, and B2B distribution. Comparable LatAm peer with insurance + on-demand care hybrid, though operating in Mexico rather than Venezuela.
Emerging players
- Doctoralia: Patient-doctor booking and telehealth platform operating across Latin America. Comparable as a regional emerging player connecting patients to specialists and virtual consultations, intersecting with Nueve Once's specialist appointment and telemedicine offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Nueve Once social profiles
Digital presenceNueve Once financial estimates
Financial estimateRevenue estimate
Valuation estimate
Nueve Once leadership team
Management profileNumber of profiles
Nueve Once funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Nueve Once M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Nueve Once
What does Nueve Once do?
Nueve Once operates a national network of urgency care centers and allied medical facilities in Venezuela, delivering 24/7 emergency care, telemedicine consultations, home medical visits, ambulance transfers, diagnostic imaging, laboratory tests, and specialist appointments. Services are offered to insured policyholders, self-paying individuals, and corporate clients through two owned Caracas centers, a nationwide allied-facility network, and digital access via a WhatsApp chatbot, progressive web application, and toll-free phone lines.
Is Nueve Once a public or private company?
Nueve Once is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Nueve Once founded?
Nueve Once was founded in -1. It employs 101 to 250 people.
Where is Nueve Once based?
Nueve Once is headquartered in Caracas, Venezuela, in the Latin America region.
How does Nueve Once make money?
Three revenue lines are on record. Insurance Company Agreements are the primary driver. The others are out-of-Pocket / Private Pay and corporate Employee Wellness.
Who are Nueve Once's main competitors?
Broad incumbents on record are Teladoc Health and Amwell. Direct peers are Carbon Health, K Health and DispatchHealth. Regional players are Keralty and Sofía. Doctoralia is listed as an emerging player.
Does Nueve Once have an API?
No public API is recorded for Nueve Once.
What industry is Nueve Once in?
Nueve Once's product category is Emergency Medical Services. Its primary akta.pro industry code is HLAFADAJ, Virtual Urgent Care & On-Demand Teletriage Services, with a secondary code of HLALAJAA, 24/7 On-Demand Urgent Care Virtual Visit Platforms. Its NAICS code is 621 and its SIC code is 8011.