DataRecovery.com

What DataRecovery.com does

DataRecovery.com (legal entity Datarecovery.com, Inc., also known as ESS Data Recovery, Inc.) is a professional data recovery services company founded in 1999 and headquartered in Edwardsville, Illinois. The company operates ISO 5 (Class 5) certified cleanroom laboratories in three North American locations: Edwardsville, IL (the R&D hub on the SIUE campus), Dallas/Frisco, TX (opened 2024), and Toronto, ON (opened 2017). Its service portfolio covers recovery from hard drives (physical and logical failures), RAID/NAS/SAN arrays, SSDs and flash media, mobile devices, tapes, and ransomware-affected systems, as well as adjacent offerings in computer forensics, cryptocurrency recovery, password recovery, secure deletion, and data loss prevention consulting. Core technology capabilities include hard drive microcode repair, chip-off SSD recovery, RAID reconstruction, and proprietary forensic file-recovery tools operated inside cleanroom environments.

The business model is project-based professional services with quote-driven, per-case pricing. A 'No Data, No Charge' guarantee, pro-rata billing for partial recoveries, and 10% over-estimate client notification clauses structure customer risk. Service tiers span standard (1-5 business days), expedited, and emergency (24-48 hour) turnaround, with premium pricing on time-sensitive engagements. The company pursues a sales-led and enterprise field-sales GTM: customers reach it via a 1-800 line, online case submission, walk-in lab visits, or direct enterprise engagement. Customers include NASA, the Department of Homeland Security, multiple U.S. Army units, Boeing, Anheuser-Busch, Washington University, and the 9/11 Memorial, alongside a long tail of IT professionals and home users. The company is privately held with 51-100 employees, no disclosed external funding, and CEO Ben Carmitchel listed as the senior executive.

Name

DataRecovery.com

Legal name

Datarecovery.com, Inc.

Website

https://datarecovery.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

DataRecovery.com is a privately held data recovery services firm operating ISO 5 certified cleanroom laboratories in Edwardsville, Dallas, and Toronto. Founded in 1999, it serves enterprise, government/military, IT professionals, and consumer customers with hard drive, RAID, SSD, and incident response recovery.

Ownership category

akta.pro rank

Product category

Data Recovery Services

NAICS

Electronic and Precision Equipment Repair and Maintenance (8112), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)

akta.pro secondary industries

Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Data Destruction Services (On-site/Off-site, Media Sanitization) (BPALAIAC)

Keywords

• Data recovery services
• Raid array recovery
• Ssd data recovery
• Hard drive recovery
• Computer forensics services

Headquarters

HQ city

Edwardsville

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Supply Chain, Marketing or Sales

Revenue model

1. Data Recovery Services: One-time professional data recovery service fees. Pricing based on failure type, complexity, engineering time required, storage device type, and potential parts/donor parts needed. Pro-rata billing for partial recovery. Evaluation fees may apply in some situations separate from recovery service fees.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

DataRecovery.com provides professional data recovery services for failed storage media including hard drives, RAID/NAS/SAN arrays, SSDs, flash memory, mobile devices, tapes, and virtualized environments. The company operates real ISO 5 certified cleanroom laboratories staffed by recovery engineers (not mailing offices) in Edwardsville (IL), Dallas (TX), and Toronto (ON), and applies proprietary techniques such as hard drive microcode repair and chip-off SSD recovery. Services are backed by a "No Data, No Charge" guarantee and include standard, expedited, and 24-48 hour emergency recovery options.

Product overview

DataRecovery.com is a data recovery service provider offering a comprehensive portfolio of specialized recovery services for various storage media and failure scenarios. The core offerings include hard drive recovery (internal/external, laptop/desktop), RAID array recovery (multi-drive, NAS, SAN systems), and SSD/flash media recovery. Additional specialized services cover ransomware recovery, cryptocurrency recovery, computer forensics, video digitization, password recovery, secure deletion, and data loss prevention consulting. The company operates real ISO 5 certified cleanroom laboratories in the US (Edwardsville, IL and Dallas, TX) and Canada (Toronto, ON), providing services to businesses, IT professionals, government agencies, and home users. Service tiers include standard (1-5 business days), expedited, and emergency (24-48 hours) options, all backed by a 'No Data, No Charge' guarantee.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Standard service turnaround: 1-5 business days after evaluation
• +3 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ACE Data Recovery: ACE Data Recovery is a direct peer providing cleanroom-based HDD, SSD, RAID, NAS, and tape recovery services across multiple US locations, with comparable enterprise and consumer offerings.
• CBL Data Recovery: CBL Data Recovery is a direct peer offering hard drive, SSD, RAID, and tape recovery with cleanroom facilities and enterprise services, comparable in size and customer mix to DataRecovery.com.
• Gillware Data Recovery: Gillware is a direct peer offering professional data recovery for HDDs, SSDs, RAIDs, NAS/SAN, and mobile devices, with a cleanroom facility and a 'no recovery, no charge' guarantee. Targets a similar SMB, enterprise, and consumer mix.
• PITS Global Data Recovery Services: PITS Global is a direct peer offering certified cleanroom data recovery for HDDs, SSDs, RAIDs, and mobile devices, with both US-based and international lab presence targeting enterprise and individual customers.
• SalvageData Recovery: SalvageData is a direct peer offering certified cleanroom data recovery for hard drives, RAIDs, SSDs, and flash media, with a similar no-recovery-no-fee pricing structure and remote recovery options for enterprise clients.
• Proven Data Recovery: Proven Data Recovery is a direct peer specializing in cleanroom-based hard drive, SSD, and RAID recovery with a no-data-no-charge guarantee and remote recovery options for enterprise clients.
• DriveSavers: DriveSavers is a closely comparable direct peer, providing professional data recovery services for hard drives, SSDs, RAIDs, mobile devices, and tape — operating its own certified cleanroom labs and serving enterprise and government clients with a 'No Data, No Recovery Fee' model.
• SecureData Recovery Services: SecureData Recovery Services is a direct peer operating multiple cleanroom-equipped labs across the US, providing hard drive, SSD, RAID, and tape recovery with a similar 'no data, no charge' guarantee and enterprise/government client base.

Broad incumbents

• Ontrack Data Recovery (KLDiscovery): Ontrack, part of KLDiscovery, is the largest incumbent in the data recovery market with global lab coverage, proprietary recovery tools, and adjacent eDiscovery services. It directly competes with DataRecovery.com in enterprise and RAID/SSD cases while offering a much broader portfolio.

Regional players

• IBAS (Recovery and Forensics): IBAS is a Norwegian-based data recovery and digital forensics specialist serving primarily the Nordic and broader European markets. It is comparable in service scope (cleanroom recovery, enterprise/government forensics) but does not directly compete in DataRecovery.com's North American geography.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/essdata
• Facebookfacebook.com/essdatarecovery

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DataRecovery.com