ACE Data Recovery
ACE Data Recovery provides specialized data recovery services across HDDs, SSDs, RAID/NAS, tape, flash, servers, and mobile devices for enterprise and institutional clients in 25+ US cities and 6 Canadian cities, leveraging proprietary DDA Reader and ZCopy tooling and Class 100 clean rooms.
- Company typePrivate
- Founded1993
- Headquarters—
- Headcount—
- GTM typeB2C
- OfferingServices
What ACE Data Recovery does
ACE Data Recovery, operating under ACE Data Group, LLC, is a specialized data recovery service provider founded in 1993. The company recovers data from a broad range of storage media — HDDs, SSDs, RAID/NAS systems, tape, flash drives, servers, and mobile devices — and serves enterprise and institutional clients across more than 25 US cities and 6 Canadian cities.
ACE differentiates on the engineering side through two proprietary technology assets: the DDA Reader, which performs physical-level reads on damaged media, and the ZCopy tool, designed for safe data extraction. These are operated from Class 100 clean rooms, and the company states a 98% success rate on recovery attempts. The combination of in-house hardware manufacturing, controlled-environment facilities, and long-tenured engineering talent forms the technical spine of the business.
Revenue is generated primarily through tiered per-incident service fees — Standard, Expedited, and Emergency 24/7 — backed by a "No data, No charge" guarantee that aligns pricing with recovery outcome. The commercial model is reinforced by a partner/reseller program (Silver/Gold/Platinum tiers) and relationships with hardware OEMs and IT distribution partners including Dell, HP, Western Digital, Microsoft, Acer, G-Technology, and Addonics. End customers include Fortune 500 enterprises and a base of approximately 400 hospitals, supplemented by an unspecified long tail of SMB and consumer cases. ACE also holds a GSA Exceptional Rating (2013), supporting federal-sector contracting eligibility.
ACE Data Recovery firmographics
Firmographics- Name
- ACE Data Recovery
- Legal name
- ACE Data Group, LLC
- Website
- https://dataextractorlabs.com
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Short description
- ACE Data Recovery provides specialized data recovery services across HDDs, SSDs, RAID/NAS, tape, flash, servers, and mobile devices for enterprise and institutional clients in 25+ US cities and 6 Canadian cities, leveraging proprietary DDA Reader and ZCopy tooling and Class 100 clean rooms.
- Ownership category
- akta.pro rank
ACE Data Recovery industry classification
Industry- Product category
- Data Recovery Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210), Repair and Maintenance (811)
- SIC
- Services-Miscellaneous Repair Services (7600)
- akta.pro primary industry
- Data Recovery, Device Unlocking & Software Repair Services (CRACAJAJ)
- akta.pro secondary industries
- Backup & Recovery Software (HDABAEAD), IT Asset Disposition (ITAD) & Secure Data Erasure (BPAEAOAK)
Keywords
ACE Data Recovery business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales, Others
Revenue model
- Data Recovery Services: Professional data recovery services for hard drives, SSDs, RAID arrays, tape, flash media, and servers. Customers pay based on recovery success (No data, no charge policy). Pricing varies by media type, urgency level, and case complexity. Free diagnostic evaluation, all-inclusive price quote, and free return media included.
- Emergency Recovery Services: Priority 24/7 recovery service with immediate response upon receipt for critical data loss situations. Premium pricing tier for expedited turnaround.
- Corporate Partnership Programs: Corporate Business Continuity Program offering priority access and discounts to corporate clients. No required contracts or minimum quotas.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Standard Recovery: Free diagnostics with 1-2 day report, 3-5 day turnaround |
| One time/ perpetual license | Pay-as-you-go | Expedited Recovery: 24-hour quote, 1-2 day turnaround |
| One time/ perpetual license | Pay-as-you-go | Emergency Recovery: 24/7 immediate service |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
ACE Data Recovery product offering
Product offeringCore offering
ACE Data Recovery provides professional data recovery services for hard drives, SSDs, RAID arrays, NAS appliances, servers, mobile devices, tape media, and flash storage. All recovery operations are performed in-house at Class 100 clean room facilities using proprietary equipment including the DDA Reader (Direct-Drive Access Reader) and ZCopy tools, with a "No data, no charge" guarantee and free diagnostic evaluation.
Product overview
ACE Data Recovery is a data recovery service provider offering a comprehensive portfolio of specialized recovery services for various storage media and failure scenarios. The core service offering includes hard drive recovery, SSD data recovery, RAID/NAS recovery, Apple Mac recovery, mobile device recovery, virtualization recovery, server data recovery, and specialized database recovery for Microsoft Exchange and SQL Server environments. Additional services cover tape recovery, flash media recovery, and file system recovery. The company provides multiple service tiers (Standard, Expedited, Emergency) with pricing options including a 'No Data, No Charge' guarantee. Proprietary technologies include the DDA Reader for drive imaging and ZCopy hardware solution. The company operates Class 100 clean room facilities and claims a 98% success rate. Partnership programs include Corporate Business Continuity, Reseller (Silver/Gold/Platinum tiers), Referral, and Certified Partner Programs. The company has developed specialized recovery solutions for encrypted SSDs from Samsung, Intel, SandForce controllers, and various enterprise storage systems.
Differentiator
Problem solved
Functional benefit
Products and services
- Hard Drive Recovery Professional data recovery from internal and external hard drives of all brands, sizes, and models including desktop, laptop, and enterprise drives for individual consumers and businesses.
- SSD Data Recovery Recovery from solid-state drives supporting MLC, eMLC, TLC, and SLC NAND technologies across all brands and models, including encrypted and controller-locked SSDs.
- RAID Data Recovery Recovery from all RAID levels (0, 1, 5, 6, 10) and configurations, including enterprise NAS and SAN systems for mission-critical business data.
- Network Storage (NAS) Recovery Data recovery from Network Attached Storage devices including Synology, QNAP, Buffalo, NetGear, Drobo, and other NAS appliances.
- Apple Mac Recovery Specialized recovery for Mac devices including MacBook, MacBook Pro, MacBook Air, iMac, Mac Pro, and Mac Mini, preserving Mac-specific file libraries and Time Machine backups.
- Mobile Device Recovery Data recovery from Android devices and mobile storage media for individual consumers.
- Virtualization Recovery Recovery of data from VMware, Hyper-V, and XenServer virtual machines and virtual disk images for enterprise environments.
- Exchange Server Recovery Microsoft Exchange database recovery for corrupt or inaccessible mail stores and email databases, performed as a Microsoft Registered Partner.
- SQL Server Recovery Recovery of Microsoft SQL Server databases including corrupted or torn page scenarios for enterprise database environments.
- Tape Data Recovery Recovery from all tape media types including LTO, DAT, DLT, and proprietary tape formats, with tape duplication services available.
- Flash Media Recovery Recovery from USB flash drives, SD cards, compact flash, and other flash memory devices including monolithic flash.
- File System Recovery Recovery from corrupted or damaged file systems including Windows (NTFS, FAT), Linux (ext2/3/4), Mac OS (HFS+), and VMware VMDK formats.
- Server Data Recovery Recovery from mission-critical enterprise servers including physical and virtual server environments.
- Remote Data Recovery Secure remote data recovery service allowing technicians to access and recover data without physical device handling.
- Computer Forensics Forensic data recovery and investigation services for legal and compliance purposes.
- Data Destruction and Drive Recycling Secure data destruction and environmentally responsible recycling of retired storage media.
- Tape Duplication Services Professional tape media duplication services for backup and archive purposes.
- Corporate Business Continuity Program Priority access program providing corporations with business continuity tools, expedited recovery services, BC/DR plan integration, and corporate discounts with no required contracts or minimum quotas.
- Reseller Partner Program Three-tiered program (Silver, Gold, Platinum) allowing partners to sell data recovery services directly to their customers with increasing discounts based on business volume.
- Referral Partner Program Commission-based program for companies referring customers to ACE Data Recovery, with support for customer qualification and price quotes.
- Certified Partner Program Partner certification program for qualified data recovery service providers.
Quantifiable outcome
- 98% success rate - one of the highest in the industry
- +4 more outcomes
Companies that use ACE Data Recovery
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles4 records
ACE Data Recovery technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
ACE Data Recovery partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and minor.
- Acer AmericacoreAcer Exclusive Recovery Partner - dedicated partnership for data recovery services for Acer storage products.
- DellcoreStrategic partnership announced in 2012. Expanded close partnership announced in 2014. Companies worked together at INTERFACE Conference in 2013. Dell Referenced as Dell Direct Partner on partner page.
- CompTIAminorPartnership with Computing Technology Industry Association for industry standards and certification support.
- MicrosoftcoreMicrosoft Registered Partner with extensive experience in Microsoft Exchange and Microsoft SQL database recoveries. Engineers trained and certified to handle Microsoft database recovery scenarios.
- Western DigitalcoreWestern Digital Preferred Partner. Company logo displayed on partner page. Services include WD My Book Live recovery after malicious factory reset and recovery solutions for various WD storage devices.
- HP (Hewlett-Packard)coreHP Alliance Partner. Services include recovery from HP StorageWorks MSA2000 and HP Enterprise Virtual Arrays.
- G-TechnologyminorG-Technology storage device recovery services. Partner logo displayed on website.
Scale indicators4 records
Recent moves11 records
Expansion highlights5 records
ACE Data Recovery competitors and assessment
Company assessmentDirect peers
- DriveSavers: DriveSavers is a leading US data recovery service provider specializing in HDD, SSD, RAID, and mobile device recovery with in-house cleanroom facilities. Most direct competitor to ACE on service scope, target customers (enterprise and consumer), and proprietary technology positioning.
- Ontrack Data Recovery: Ontrack (part of KLDiscovery) is a global data recovery and forensic services provider with proprietary recovery technology and enterprise focus. Direct competitor offering similar services across HDD, SSD, RAID, tape, and virtual environments with comparable emergency and corporate offerings.
- Gillware Data Recovery: Gillware is a US-based data recovery and digital forensics provider offering HDD, SSD, RAID, and mobile recovery with proprietary tools and a no-data-no-charge model. Direct competitor in pricing model, target segments, and core recovery capabilities.
- SecureData Recovery Services: SecureData Recovery Services is a US data recovery company operating certified cleanrooms across multiple US locations, offering HDD/SSD/RAID/tape recovery and corporate BC programs. Direct competitor with similar geographic footprint and multi-city lab strategy.
- Datarecovery.com: Datarecovery.com (formerly SalvageData Recovery) provides data recovery services for HDDs, SSDs, RAID, NAS, and enterprise storage with emergency and standard tiers. Direct competitor in pricing structure, service scope, and target customer mix.
- SalvageData: SalvageData offers RAID, SSD, HDD, and ransomware recovery services with remote recovery options. Direct competitor with overlapping service catalog and customer segments, particularly SMB and mid-market.
- Data Rescue: Data Rescue is a longstanding data recovery service and software brand handling HDD, SSD, and RAID recovery. Direct competitor in core recovery services and DIY/professional hybrid offering.
- LC Technology International: LC Technology provides professional data recovery services plus consumer data recovery software for flash media, drives, and memory cards. Comparable scope across professional services and software tools for storage recovery.
Broad incumbents
- Kroll Ontrack: Kroll Ontrack (within Kroll's broader legal/consulting practice) provides data recovery, e-discovery, and legal technology services globally. Broader incumbent offering recovery as part of a wider portfolio including forensics and litigation support.
Emerging players
- Stellar Data Recovery: Stellar Data Recovery offers both DIY software and professional data recovery services for HDD, SSD, RAID, and email databases. Comparable to ACE on service categories but with a stronger software-led, lower-touch GTM.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
ACE Data Recovery social profiles
Digital presenceACE Data Recovery financial estimates
Financial estimateRevenue estimate
Valuation estimate
ACE Data Recovery leadership team
Management profileNumber of profiles
Profiles1 record
ACE Data Recovery funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ACE Data Recovery M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ACE Data Recovery
What does ACE Data Recovery do?
ACE Data Recovery provides professional data recovery services for hard drives, SSDs, RAID arrays, NAS appliances, servers, mobile devices, tape media, and flash storage. All recovery operations are performed in-house at Class 100 clean room facilities using proprietary equipment including the DDA Reader (Direct-Drive Access Reader) and ZCopy tools, with a "No data, no charge" guarantee and free diagnostic evaluation.
Is ACE Data Recovery a public or private company?
ACE Data Recovery is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ACE Data Recovery founded?
ACE Data Recovery was founded in 1993.
How does ACE Data Recovery make money?
Three revenue lines are on record. Data Recovery Services are the primary driver. The others are emergency Recovery Services and corporate Partnership Programs.
Who are ACE Data Recovery's main competitors?
Direct peers on record are DriveSavers, Ontrack Data Recovery, Gillware Data Recovery, SecureData Recovery Services, Datarecovery.com, SalvageData, Data Rescue and LC Technology International. Kroll Ontrack is listed as a broad incumbent. Stellar Data Recovery is listed as an emerging player.
Does ACE Data Recovery have an API?
No public API is recorded for ACE Data Recovery.
What industry is ACE Data Recovery in?
ACE Data Recovery's product category is Data Recovery Services. Its primary akta.pro industry code is CRACAJAJ, Data Recovery, Device Unlocking & Software Repair Services, with a secondary code of HDABAEAD, Backup & Recovery Software. Its NAICS code is 811210 and its SIC code is 7600.