Mystic Valley Elder Services

What Mystic Valley Elder Services does

Mystic Valley Elder Services (MVES) is a 501(c)(3) nonprofit organization founded in 1975 and headquartered at 300 Commercial Street in Malden, Massachusetts. It operates as a federally designated Area Agency on Aging (AAA) and one of 24 state-designated Aging Services Access Points (ASAPs) in Massachusetts, serving 20,000+ older adults, adults with disabilities, and caregivers annually across 11 communities north of Boston — Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Stoneham, Wakefield, and Winthrop — a region with more than 70,000 residents aged 60 and above. The organization delivers 13 core programs including at-home care coordination, Meals on Wheels (~3,000 meals delivered daily), caregiver support, transportation coordination, protective services, SHINE health benefits counseling, integrated MassHealth programs, behavioral health, and a Technology Access Program, supported by a 300+ person staff and 400+ volunteers.

The service model is human-mediated rather than technology-platform-driven; there is no evidence of a proprietary software product, AI/ML system, or API surface. Intake is delivered via phone (781-324-7705), email ([email protected]), online referral forms, and walk-in at headquarters. The staff provides culturally and linguistically competent service in 17+ languages, which is a significant operational differentiator in the diverse Mystic Valley region. Recent program launches (Behavioral Health, Community Transition Liaison Program, Technology Access Program in 2024) signal incremental service-line expansion within the existing geographic footprint rather than geographic growth.

Revenue is generated through a multi-stream nonprofit funding model rather than consumer pricing. Primary funding sources are federal Older Americans Act grants through the AAA designation, Massachusetts MassHealth contracts (Senior Care Options, One Care, LTSS Care Partners), and Executive Office of Aging & Independence contracts. Secondary funding includes Title III federal grants, foundation grants from Cummings Foundation, Eastern Bank Charitable Foundation, Cambridge Savings Bank Charitable Foundation, Eagle Bank, and Reading Cooperative Bank, corporate sponsorships, individual donations through the G.E.M. monthly giving program and Independence Legacy Society, and vehicle donations via the CARS program. Most services are provided at no cost to clients, with eligibility based on age (60+) and residence in the service area. The organization is governed by a Board of Directors appointed by local Councils on Aging, with a majority of members aged 60 or older.

Name

Mystic Valley Elder Services

Legal name

Mystic Valley Elder Services

Website

https://mves.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

251–500 employees

Short description

Mystic Valley Elder Services is a nonprofit Area Agency on Aging serving 20,000+ older adults, adults with disabilities, and caregivers across 11 communities north of Boston through home care, Meals on Wheels, caregiver support, protective services, and health benefits counseling.

Ownership category

akta.pro rank

Product category

Elder Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Behavioral Health Adult Day Programs (Geriatric Mental Health) (HSABANAG)

Keywords

• Elder care services
• Aging services
• Home care coordination
• Caregiver support
• Nutrition services

Headquarters

HQ city

Malden

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Government Grants and Contracts: Primary funding from federal Older Americans Act through Area Agency on Aging designation, state MassHealth programs (Senior Care Options, One Care, LTSS Care Partners), and Executive Office of Aging & Independence contracts
2. Title III Funds: Federal Title III grant funds administered through AAA designation for social services and nutrition services under the Older Americans Act
3. Individual and Corporate Donations: Donations through various programs including G.E.M. (Giving Each Month), Independence Legacy Society planned giving, Emergency Closet, CARS vehicle donation program, and general donations
4. Foundation and Corporate Grants: Grants from foundations such as Cummings Foundation, Eastern Bank Charitable Foundation, Cambridge Savings Bank Charitable Foundation, Reading Cooperative Bank, Eagle Bank, and others for specific programs

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Mystic Valley Elder Services is a nonprofit Area Agency on Aging that delivers an integrated portfolio of 13 core programs for older adults, adults with disabilities, and caregivers, including information and referral, at-home care coordination, Meals on Wheels, caregiver support, transportation, SHINE health benefits counseling, protective services, options counseling, integrated care programs (Senior Care Options, One Care, LTSS Care Partners), behavioral health, community transition liaison, and a technology access program. Services are provided at no or low cost to eligible residents across 11 communities north of Boston.

Product overview

Mystic Valley Elder Services operates as a unified service organization offering an integrated portfolio of 13 core programs and services for older adults, adults with disabilities, and caregivers. The services include Information & Referral, At-Home Care, Nutrition Services (including Meals on Wheels), Caregiver Support, Transportation, Health Benefits Counseling (SHINE), Healthy Aging Programs, Protective Services, Options Counseling, Integrated Care Programs (Senior Care Options, One Care, LTSS Care Partners), Behavioral Health, Community Transition Liaison Program, and Technology Access Program (TAP). These programs work together through care coordination and a network of business partners to help individuals access the support they need to live independently.

Differentiator

Problem solved

Functional benefit

Products and services

• Information & Referral Free advice and referrals from an extensive database of local, state, and national resources, connecting older adults, adults with disabilities, and caregivers to available services.
• At-Home Care Programs for older adults wishing to remain in their own homes, including in-home assessment, care plan development, and delivery of at-home and community-based services.
• Nutrition Services Healthy meal services including Meals on Wheels home delivery for homebound older adults and community dining programs providing nutritious lunches in senior centers and community settings.
• Caregiver Support Resources for family caregivers, including assessments, respite care, and education on memory loss, home safety, and accessing support services.
• Transportation

Quantifiable outcome

• 20,000+ individuals and caregivers served annually
• +2 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Ten partnerships are on record, tiered minor and core.

• Agero, Inc.minorGTM or Marketing Partner · 1 January 2023Lead sponsor for Spring for Independence fundraiser. Operates Giving Tree program donating holiday gifts to MVES consumers since 2013, providing over 1,000 personal gifts.
• CARS (Charitable Adult Rides & Services)minorGTM or Marketing Partner · 1 January 2023Vehicle donation partnership accepting cars, trucks, SUVs, boats, and other vehicles to support MVES mission and nutrition programs.
• Stop & Shop Bloomin' 4 Good ProgramminorGTM or Marketing Partner · 1 January 2022MVES designated as beneficiary of Stop & Shop program in October 2022, receiving $1 donation for every qualifying bouquet purchased.
• Metro Boston Aging and Disability Resource Consortium (ADRC)coreStrategic or Co-development Partner · 1 January 2020Partnership with Boston Center for Independent Living, Minuteman Senior Services, Somerville Cambridge Elder Services, and Springwell. Awarded grant from Administration for Community Living to promote COVID-19 booster vaccinations.
• Meals on Wheels AmericacoreOthersMember of Meals on Wheels America, a national network supporting nutrition services for older adults. MVES delivers nearly 3,000 meals daily through its Meals on Wheels program.
• USAgingcoreOthersMember of USAging, the national association representing Title VI Native American aging programs and aging services providers.
• Inform USAcoreOthersPlatinum member of Inform USA, the national professional organization for information and referral services.
• Mass Aging AccesscoreOthersMember of Mass Aging Access, a network of all aging service agencies in Massachusetts.
• Local Councils on Aging (11 communities)coreStrategic or Co-development PartnerPartnership with Councils on Aging in all 11 service area communities for service delivery, outreach, and board member appointments.
• Area HospitalscoreStrategic or Co-development PartnerCollaboration with area hospitals for care transitions, Community Transition Liaison Program, and coordinated care.

Scale indicators7 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Greater Lynn Senior Services: Massachusetts ASAP serving Lynn, Saugus and surrounding North Shore communities with the same federally mandated at-home care, nutrition, and case-management service portfolio.
• Springwell: Massachusetts ASAP serving Brookline, Newton, Waltham, Watertown and Weston with similar Aging Services Access Point, care management, and protective services offerings. ADRC consortium partner with overlapping service scope.
• Minuteman Senior Services: Massachusetts ASAP serving 12 communities in the Minuteman region with comparable home care, meals, and care-coordination programs. Partner in the Metro Boston Aging and Disability Resource Consortium alongside MVES.
• BayPath Elder Services: Massachusetts ASAP serving MetroWest communities with same home-care, nutrition, and protective service mandate. Comparable 501(c)(3) nonprofit structure and MassHealth contract portfolio.
• Bristol Elder Services: ASAP serving Bristol County in southeastern Massachusetts with comparable home care, nutrition, caregiver support, and protective service programs for older adults and persons with disabilities.
• Elder Services of the Merrimack Valley: ASAP serving the Merrimack Valley region of Massachusetts with parallel home care coordination, caregiver support, and protective services programs for the 60+ population.
• Coastline Elderly Services: Massachusetts ASAP serving greater New Bedford with AAA-designated home care, nutrition, and case management programs — directly analogous organizational structure and revenue model.
• Somerville Cambridge Elder Services: Adjacent Aging Services Access Point serving Somerville, Cambridge and surrounding communities with the same at-home care, nutrition, caregiver support and protective services model. Most directly comparable Massachusetts ASAP peer and ADRC consortium partner.
• SeniorCare Inc. ASAP serving Gloucester, Beverly and the Cape Ann region of Massachusetts with comparable elder services delivery model, MassHealth contracts, and AAA designation.

Others

• Mass Aging Access: Massachusetts association of all 24 ASAPs providing advocacy, training, and shared services. Not a direct operator but an industry-association peer with deep insight into MVES's operating environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/mystic_elder
• Facebookfacebook.com/MysticValleyElderServices
• LinkedInlinkedin.com/organization-guest/company/mystic-valley-elder-services
• Instagraminstagram.com/mysticvalleyelderservices

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mystic Valley Elder Services