What Bristol Elder Services does

Bristol Elder Services, doing business as Bristol Aging & Wellness, is a Massachusetts-designated Area Agency on Aging (AAA) founded in 1973 and headquartered at 1 Father DeValles Boulevard, Unit 8, Fall River, MA. The organization provides and coordinates community-based services for older adults and disabled individuals across Bristol County, MA, with the explicit mission of promoting independence and dignity. Its core service portfolio spans 11 programs (Caregiver Support, Community Transitions Liaison Program, Home Care, Information & Referral, Long-Term Care Ombudsman Program, Nutrition Program, One Care, Options Counseling, Protective Services, Senior Care Options, and Veterans Independence Plus) and 5 resource programs (Council on Aging, SHINE Medicare counseling, Money Management, Personal Care Attendant support, and ADRC coordination), plus Dementia Friends Massachusetts community awareness participation.

The organization's technology footprint is minimal and undifferentiated: an informational website (bristolaging.org), a donate button via PayPal, a Board of Directors login portal, and standard telephony including TTY via MassRelay 711. There is no proprietary platform, mobile app, or disclosed AI/ML capability; service delivery relies on in-person needs assessment, individualized care planning, and coordination across community partners.

The business model is a non-profit, government-funded managed-services model. Programs are funded in whole or in part by contracts with and grants from the Massachusetts Executive Office of Aging & Independence, making the state the dominant payer. Services are provided at no direct cost to eligible individuals based on assessed need, with no publicly disclosed per-service pricing. Marketing and outreach occur through community events, volunteer recruitment, Council on Aging referral relationships, MassOptions.org cross-referrals, and the organization's website, with no paid advertising. Headcount is reported at 51–100 employees.

Name

Bristol Elder Services

Legal name

Bristol Aging & Wellness

Website

https://bristolelder.org

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

51–100 employees

Short description

Bristol Elder Services (dba Bristol Aging & Wellness) is a Massachusetts-designated Area Agency on Aging, founded in 1973, providing community-based home care, caregiver support, nutrition, protective services, and care-coordination programs for older adults and disabled individuals in Bristol County, MA.

Ownership category

akta.pro rank

Product category

Aging and Disability Services

NAICS

Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

Keywords

• Elder care services
• Home care support
• Caregiver assistance
• Aging services coordination
• Protective services elderly

Headquarters

HQ city

Fall River

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Government Contract Revenue: Programs are funded in whole or in part by contracts with or by grants from the Massachusetts Executive Office of Aging & Independence. This represents the primary revenue mechanism for the organization as a quasi-governmental Area Agency on Aging.

Distribution channels3 records

Marketing channels4 records

Core offering

Bristol Elder Services (doing business as Bristol Aging & Wellness) is a non-profit Area Agency on Aging that provides and coordinates community-based services for older adults and disabled individuals in Bristol County, Massachusetts. Its offerings span home care, caregiver support, nutrition, protective services, long-term care ombudsman advocacy, options counseling, and state-coordinated managed care programs (One Care, Senior Care Options, Veterans Independence Plus). Programs are funded in whole or in part by contracts and grants from the Massachusetts Executive Office of Aging & Independence.

Product overview

Bristol Aging & Wellness operates as a comprehensive service organization offering a coordinated portfolio of elder and disability services. The portfolio includes 11 core service programs (Caregiver Support, Community Transitions Liaison Program, Home Care, Information & Referral, Long-Term Care Ombudsman Program, Nutrition Program, One Care, Options Counseling, Protective Services, Senior Care Options, and Veterans Independence Plus) alongside 5 resource programs (Council on Aging, SHINE Medicare counseling, Money Management, Personal Care Attendant support, and ADRC coordination). The organization also participates in the Dementia Friends Massachusetts initiative. Services are designed to support older adults and disabled individuals in maintaining independence within their homes and communities.

Differentiator

Problem solved

Functional benefit

Products and services

• Home Care
• Caregiver Support
• Information & Referral
• Options Counseling
• Protective Services
• Long-Term Care Ombudsman Program
• Nutrition Program
• One Care
• Senior Care Options (SCO)
• Veterans Independence Plus (VIP)
• Community Transitions Liaison Program (CTLP)
• SHINE (Serving the Health Insurance Needs of Everyone) Medicare Counseling

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered minor.

• MassOptions.orgminorStrategic or Co-development PartnerMassOptions.org is a state-wide resource directory referenced on Bristol's website as a referral destination for individuals seeking aging and disability services across Massachusetts. The partnership provides cross-referral pathways for consumers.
• Dementia Friends MassachusettsminorStrategic or Co-development PartnerBristol Aging & Wellness has registered as a Dementia Friend, participating in a global movement to raise awareness and understanding of dementia. This affiliation positions Bristol as a dementia-capable service provider in its community.

Scale indicators2 records

Expansion highlights4 records

Others

• National Association of Area Agencies on Aging (n4a): National trade body representing the U.S. AAA network, including Bristol. Relevant as the ecosystem-level peer — defines policy advocacy, federal funding pathways (e.g., Older Americans Act), and programmatic standards under which Bristol operates.

Direct peers

• HESSCO Elder Services: Massachusetts Area Agency on Aging serving communities south of Boston. Comparable to Bristol in funding structure, service portfolio (home care, caregiver support, ombudsman, SHINE), and designation as a statutorily designated AAA.
• Age Strong (City of Boston Elderly Commission): City-level aging services agency for Boston residents operating a similar information & referral, case management, and home-care support model. Comparable in function though anchored in a municipal rather than county-wide AAA designation.
• Mystic Valley Elder Services: Massachusetts Area Agency on Aging serving the Medford/mystic-valley region. Direct functional peer — same AAA designation, same home care, caregiver support, nutrition, and protective services portfolio.
• SeniorCare Inc. Massachusetts AAA serving the North Shore / Cape Ann region. Operates home care, caregiver support, nutrition, and protective services under the same state-designated AAA framework as Bristol.
• Springwell: Massachusetts AAA serving communities west and north of Boston. Operates the same comprehensive home- and community-based elder services model under contract with the Massachusetts Executive Office of Aging & Independence.
• Coastline Elderly Services: Massachusetts AAA serving the greater New Bedford / South Coast area adjacent to Bristol County. Operates the same AAA model — home care, caregiver support, nutrition, protective services — funded through the same state agency, making it a near-direct functional peer.
• Minuteman Senior Services: Massachusetts AAA serving the greater Bedford/Concord/Middlesex corridor. Direct functional peer in the AAA model — same state funder, same single-entry-point coordination of home- and community-based services for older adults.
• Elder Services of the Merrimack Valley: Massachusetts AAA serving the Merrimack Valley region. Comparable elder services coordination, home care, and caregiver support model funded through the same state channel as Bristol.
• Old Colony Elder Services: Designated Massachusetts Area Agency on Aging serving the Brockton and surrounding Plymouth County region. Direct peer to Bristol — same state designation, same funding source, same single-entry-point elder services model, but in an adjacent service territory.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bristol Elder Services