Talkevent Software

What Talkevent Software does

Talkevent Software GmbH is a Cologne-based, privately held SaaS vendor founded in 2001 that builds an online customer consultation platform for embedding real-time communication directly into business websites. The product unifies text chat, audio chat, video chat, screen sharing, and co-browsing into a single browser-based console that uses WebRTC for live media, runs on German servers, and integrates with customer CRM systems and ACD infrastructure. Differentiating platform capabilities include skill-based visitor routing, multi-tenant "ChatCenter" deployment for call centers, response template shortcuts, escorted browsing, proactive context-based outreach ("Sofortdialog"), and an intelligent FAQ module. The company is ISO 27001 certified, which is central to its positioning in regulated German markets.

The business sells primarily to German enterprises, with a heavy concentration in the Sparkassen (savings bank) sector — at least 15 named banking references including Stadtsparkasse München, Berliner Sparkasse, and Sparkasse Nürnberg — and a secondary footprint in e-commerce, where bonprix uses the platform in its checkout process and has extended it internationally. Pricing is quote-based and not publicly disclosed, structured as annual or multi-year subscriptions sized by features, consultant seats, and usage volume. Distribution runs through a small direct sales team based in Cologne and a Vertriebspartner-Netzwerk of web agencies and shop-system integrators that bundle Talkevent into broader implementation projects.

Operationally the company is a lean specialist: roughly 10-12 named team members across management, sales, technical sales, customer service, administration, and consulting. Management is held by Ralf Kluth (Geschäftsführung), Rolf Zimmermann (authorized managing director), and Reinhard Detering (member of management). The firm has remained founder/management-owned with no disclosed external funding rounds, no acquisitions, and no recent leadership changes, consistent with a stable, niche, cash-generative SaaS business rather than a venture-backed growth company.

Name

Talkevent Software

Legal name

TalkEvent Software GmbH

Website

https://talkevent.de

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

1–10 employees

Short description

Talkevent Software GmbH is a Cologne-based SaaS vendor, founded in 2001, that provides a German-hosted, ISO 27001-certified online customer consultation platform — combining text, audio, video chat, screen sharing, and co-browsing — primarily for German savings banks and select e-commerce enterprises such as bonprix.

Ownership category

akta.pro rank

Product category

Online Customer Consultation Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Conversational Marketing & Chat Lead Capture (Chatbots, Live Chat) (BPAFAKAJ)

akta.pro secondary industries

Enterprise/Team Messaging (BPAMACAB), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Online customer consultation
• Live chat software
• Video consultation platform
• Co-browsing software
• Screen sharing tools

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription Licensing: Talkevent operates as a Software as a Service (SaaS) provider. Customers access the platform via subscription without requiring server installation. Pricing appears to be quote-based depending on features, consultant seats, and usage volume.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels3 records

Core offering

talkevent Software GmbH develops and sells a SaaS-based online customer consultation platform that enables businesses to advise and serve their website visitors in real time via text chat, audio chat, video chat, screen sharing, co-browsing, and video consultation. The platform is hosted on German servers, requires no on-premise installation, and is offered to enterprise customers (primarily German banks and e-commerce retailers) on a subscription basis.

Product overview

talkevent Software provides a unified online customer consultation platform with six core communication modules: Text-Chat, Audio-Chat, Video-Chat, Screen-Sharing, and Co-Browsing. The platform operates as a SaaS solution with additional capabilities including visitor routing (automatic, skill-based, topic-oriented), multi-language support, branding customization, response templates (Response Pool), intelligent FAQ (Question-Proposing), quality control, comprehensive statistics and reporting, and German-based data hosting. The company positions itself as a pioneer in chat technology in Germany since 2001, offering professional online consultation software for real-time customer support on websites.

Differentiator

Problem solved

Functional benefit

Products and services

• Text-Chat Live text chat module that allows website visitors to initiate real-time conversations with customer service representatives via a chat button embedded directly on the customer's website, offered proactively or selectively.
• Audio-Chat Voice communication feature enabling personal conversations between customer and advisor via computer microphone and speakers, complementing the text-chat channel inside the talkevent platform.
• Video-Chat Video consultation module that lets advisors engage with website visitors online while maintaining access to body language and non-verbal cues essential for advisory conversations such as banking or sales interactions.
• Screen-Sharing Screen sharing module enabling advisors to share specific screen excerpts with customers in real time so they can follow live demonstrations such as individual quote calculations or product walk-throughs.
• Co-Browsing Co-browsing functionality that lets the advisor and the customer view and interact on the same web page simultaneously, particularly useful for guiding customers through form completion on the client's site.
• ChatCenter (Multi-Tenant Call Center Edition) Multi-tenant version of the talkevent platform aimed at customer service operations and call centers, providing the full chat feature set together with skill-based routing, multi-visitor handling, quality control, CRM/ACD integration, and comprehensive statistics and reporting, sold typically on multi-year contracts.

Quantifiable outcome

• 80-90% of customers helped immediately during checkout process
• +1 more outcomes

Named customers17 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature15 records

Partnerships

One partnership is on record.

• Vertriebspartner-Netzwerk (Sales Partner Network)coreChannel Partner/ Reseller/ DistributorTalkevent maintains a network of sales partners including web agencies and shop system integrators. Partners expand talkevent's reach by bundling the solution with their services, bringing online dialogue to customers locally.

Scale indicators3 records

Recent moves2 records

Expansion highlights5 records

Broad incumbents

• HubSpot Service Hub: CRM and customer service suite including live chat and conversational tools. Comparable in offering live chat for website customer engagement, but distributed as part of a much broader marketing, sales, and service platform.
• Zendesk: Broad customer service platform including Zendesk Chat, messaging, and workforce engagement. Comparable as a supplier of live chat and customer-consultation tooling, though it operates as a multi-product incumbent rather than a focused niche player.
• Freshworks (Freshchat): Suite of business software including Freshchat for live chat and customer messaging. Comparable as a competing live-chat and customer engagement vendor, but embedded in a broader CRM/ITSM suite.
• Genesys: Global contact-center and customer experience platform with chat, voice, and digital channels. Comparable at the enterprise contact-center level where Talkevent's ChatCenter multi-tenant version competes, though Genesys operates at much larger scale.

Direct peers

• LiveChat: Established SaaS live chat product used by SMBs and enterprises for website customer engagement. Comparable to Talkevent on core text-chat capability and SaaS delivery model, though LiveChat operates at significantly larger scale globally.
• Userlike: Cologne-based live chat and messaging platform for B2B customer service. Directly comparable to Talkevent as a European, GDPR-focused live chat vendor serving mid-market and enterprise customers with omnichannel messaging.
• Crisp: European multi-channel customer messaging platform combining live chat, chatbots, and shared inbox. Comparable to Talkevent in targeting European SMB and mid-market customers with GDPR-compliant chat infrastructure.
• Intercom: Global conversational customer engagement platform with live chat, AI agents (Fin), and product tours. Directly overlaps Talkevent's live customer-consultation use case but competes at higher price points and broader feature scope.

Emerging players

• Tawk.to: Free live chat platform widely adopted by SMBs and growing into mid-market. Comparable on core live chat functionality and SaaS delivery, competing mainly on price rather than enterprise integration depth.
• 3CX: Software-based PBX and unified communications vendor with live chat and video chat capabilities. Comparable in offering integrated audio/video/chat communication tools for SMB and mid-market customers, particularly in European markets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/talkevent-software-gmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Talkevent Software