What Infuse Technology does

Infuse Technology, trading as PKF Infuse, is a Derby-based managed IT support provider founded in 1999 (per company history; firmographic data states 2001) that serves small to enterprise-sized businesses across the Midlands and wider United Kingdom. The company's core offering is recurring managed IT support with 24/7 system monitoring, helpdesk, IT strategy, and project delivery, augmented by cyber security services (information security, Cyber Essentials certification, audits, training), cloud solutions (Microsoft 365, hosted desktop, cloud backup), communications (VOIP, Microsoft Teams Phone System, business mobiles, internet leased lines), and business continuity/disaster recovery. Its technology stack is built predominantly on the Microsoft ecosystem — it holds Microsoft Gold Partner status in the Modern Work competency — and is supplemented by best-of-breed security and backup vendors (SentinelOne, Cisco Umbrella, Cove Data Protection, SafetyTitan).

The business operates a subscription-based managed services revenue model with annual billing cycles and quote-based, tailored pricing, supplemented by project-based professional services for IT relocations and M&A IT integration. Go-to-market is sales-led, combining inside sales (free consultation calls) with on-site field coverage across Derby, Birmingham, and Nottingham. Customer segments span geography (Midlands focus), size (all business sizes), verticals (notably schools/academies for cyber security), and use cases (M&A IT integration). The company is a member firm of the PKF Global network, which provides international branding and reach, though each member firm operates as a separate legal entity. A small AI/Copilot implementation practice has been added to the portfolio, but it is a reselling and configuration offering rather than proprietary model development.

Name

Infuse Technology

Legal name

Infuse Technology t/a PKF Infuse

Website

https://infusetech.co.uk

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Infuse Technology (PKF Infuse) is a Derby-based managed IT support provider offering 24/7 monitoring, cyber security, cloud, communications, and business continuity services to Midlands and UK businesses, built on the Microsoft ecosystem and backed by the PKF Global network.

Ownership category

akta.pro rank

Headquarters

HQ city

Derby

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Ongoing managed IT support services with proactive monitoring, helpdesk support, and IT strategy consulting. Revenue generated through recurring service contracts tailored to client business objectives.
2. Project-Based IT Services: One-time project delivery including IT relocation, office moves, and IT integration for mergers and acquisitions.
3. Cyber Security Services: Information security, cyber insurance compliance, security audits, and cyber security training services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Infuse Technology (trading as PKF Infuse) is a Derby-based managed IT support provider that delivers proactive 24/7 IT support, cyber security, cloud solutions, business communications, and disaster recovery services to businesses across the Midlands and the UK. The company provides a single point of accountability for clients' full IT requirements, from day-to-day helpdesk support through to cloud migration, cyber security strategy, and IT consultancy for mergers and acquisitions.

Product overview

PKF Infuse is a Derby-based managed IT support provider offering a comprehensive suite of IT services under one roof. The company operates as a single unified service provider rather than a modular platform, delivering managed IT support as the core offering alongside complementary services in cyber security, cloud solutions, business communications, and AI. The portfolio centers on Managed IT Support with integrated Cyber Security Services, Cloud Solutions (Microsoft 365, Hosted Desktop, Cloud Backup), Communications (VOIP/Teams Phone, Business Mobiles, Internet Leased Lines), Business Continuity and Disaster Recovery, and AI Solutions (Copilot and Generative AI). The company serves businesses across the Midlands and UK, combining enterprise-level expertise with personalized IT support.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Proactive managed IT support service with 24/7 monitoring, helpdesk support, and IT strategy consulting for businesses of all sizes across the Midlands and UK.
• Cyber Security Services Comprehensive cyber security offerings including information security, cyber insurance compliance, security audits, dedicated security for schools and academies, Cyber Essentials certification, and cyber security training.
• Cloud Solutions Cloud infrastructure services including Microsoft 365 implementation, hosted desktop solutions, and cloud backup solutions for business productivity and resilience.
• Communications Business communications services including internet leased lines, VOIP and Microsoft Teams Phone System, and business mobiles.
• Business Continuity and Disaster Recovery Governance services including business continuity planning and disaster recovery solutions to ensure organisational resilience and operational continuity.
• IT Support and Strategy Core IT services including day-to-day helpdesk support, IT strategy consulting, project delivery, IT relocation and office moves, and IT consultancy for mergers and acquisitions.
• AI Solutions (Copilot and Generative AI) AI-powered solutions including Microsoft Copilot integration and generative AI services to enhance business productivity and content generation.

Quantifiable outcome

• Ranked among world's top managed service providers and second in the Midlands

Named customers4 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability2 records

Feature5 records

Partnerships

Seven partnerships are on record, tiered core and flagship.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner with Modern Work competency. Provides Microsoft 365, Azure, and related Microsoft ecosystem services to clients. Core technology partnership for cloud and productivity solutions.
• SentinelOnecoreTechnology or IntegrationCybersecurity technology partner providing endpoint protection solutions. Featured as a trusted cyber security provider on the company website.
• Cove Data ProtectioncoreTechnology or IntegrationCloud backup solutions partner providing data protection services. Listed as technology partner for backup and disaster recovery offerings.
• Cisco UmbrellacoreTechnology or IntegrationDNS-layer security partner providing cloud-delivered security. Reseller of Cisco Umbrella for cybersecurity services.
• SafetyTitancoreTechnology or IntegrationCyber awareness training partner providing security training solutions. Partner for cyber security training services.
• Cyber EssentialscoreStrategic or Co-development PartnerUK government-backed certification scheme partner. Assists clients with Cyber Essentials certification for basic cyber security hygiene.
• PKF GlobalflagshipStrategic or Co-development PartnerParent network membership. PKF Infuse is a member of PKF Global network of member firms. Each member firm is separate and independent legal entity. Provides enterprise-level credibility and international reach.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Softcat: Major UK IT infrastructure provider and Microsoft partner delivering software licensing, cloud and increasingly managed services to mid-market and enterprise customers, overlapping with PKF Infuse's Microsoft-led portfolio.
• SCC: Large UK/European IT services and solutions provider with broad managed services, cloud and cyber offerings; a much larger incumbent that competes for the same Microsoft-led enterprise managed services deals.
• Capita plc: Large UK-listed IT and business services group with extensive managed IT services and cyber offerings across public and private sectors, representing a broad incumbent competitor in managed services.

Direct peers

• ANS Group: Manchester-headquartered UK cloud and managed services provider with strong Microsoft Azure and security capabilities, competing for similar mid-market managed IT and cloud transformation engagements.
• Air IT: UK-based managed IT services and cyber security provider serving SMEs and mid-market clients with Microsoft-led offerings, directly comparable to PKF Infuse's Midlands-focused managed support proposition.
• Littlefish: UK managed IT services and cyber security provider with Microsoft partnership credentials, serving a similar mix of SMEs and mid-market clients with proactive monitoring and helpdesk support.
• Trustmarque Solutions: UK IT services and managed services provider delivering Microsoft, cloud and cyber solutions to public sector and enterprise, comparable in portfolio mix though typically at larger deal sizes.
• Mirus IT: Regional UK managed IT support and cyber security firm of similar size to PKF Infuse, competing for the same SME and mid-market managed services contracts in overlapping geographies.
• Fitzrovia IT: London-based managed IT services and cyber security provider for professional services and SME clients, with a comparable Microsoft-aligned managed support and cyber security stack.
• Node4: UK-based cloud, managed services and cyber security provider offering Microsoft Azure, M365, hosting and managed support — a more scaled but directly comparable competitor in the Midlands/UK MSP market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/infuse_tech
• YouTubeyoutube.com/c/InfusetechCoUk
• Facebookfacebook.com/infusetechnology
• LinkedInlinkedin.com/company/infuse-technology

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Infuse Technology