Bolton at Home

What Bolton at Home does

Bolton at Home, operating commercially as Be One Homes, is a charitable Community Benefit Society registered under the Co-operative and Community Benefit Societies Act 2014 and headquartered at 98 Waters Meeting Road, Bolton. Founded in 2002 and employing 501-1,000 staff, the organisation owns, manages, and maintains approximately 19,000 properties in the North West of England and is the principal affordable housing provider for the Bolton borough. It is regulated by both the Financial Conduct Authority (firm reference 660419) and the Regulator of Social Housing (registration no 4568), and operates with a social purpose mandate rather than a shareholder-return orientation.

The organisation's core offering is social housing for rent, complemented by a suite of housing pathways including Independent Living / sheltered housing, Shared Ownership, Rent to Buy, mutual exchange, downsizing support, and Right to Buy / Right to Acquire. Around 19,000 tenancies generate recurring rental income augmented by service charges levied on tenants and leaseholders, while first-tranche Shared Ownership sales and periodic auction disposals of surplus properties contribute non-recurring revenue. A 24/7 Careline community alarm service extends the relationship to approximately 7,000 customers, including non-tenants, providing a recurring subscription-style income stream.

Beyond housing, Be One Homes operates a network of UCAN community centres that deliver co-located financial/debt advice, benefits support, employment and training services, and health and wellbeing assistance, alongside a frontline repairs service covering emergency repairs, routine maintenance, damp and mould remediation, and home improvement programmes. Distribution is primarily direct through choice-based lettings, direct tenancy agreements, and the UCAN Centre network, with a footprint concentrated in Bolton and the wider North West region. The most recent documented strategic event is the planned Board Chair transition from Ian Munro to Mark Wilkinson effective 1 July 2026, alongside an operational rebrand from Bolton at Home to Be One Homes.

Name

Bolton at Home

Legal name

Be One Homes

Website

https://boltonathome.org.uk

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Bolton at Home, trading as Be One Homes, is a charitable Community Benefit Society that owns, manages, and maintains approximately 19,000 affordable homes across Bolton and the wider North West of England, delivering social housing, sheltered housing, Shared Ownership, Careline telecare, and community support services to tenants and wider residents.

Ownership category

akta.pro rank

Product category

Social Housing Services

NAICS

Services to Buildings and Dwellings (5617), Assisted Living Facilities for the Elderly (623312)

SIC

Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Affordable & Public Housing Asset Management (BPAJAMAI)

akta.pro secondary industry

Senior & Assisted Living Residential Property Management (BPAJAFAE)

Keywords

• Social housing provider
• Affordable rental housing
• Shared ownership schemes
• Community alarm service
• Tenancy support services

Headquarters

HQ city

Bolton

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Social Housing Rents: Rental income from approximately 19,000 owned and managed properties. Rent is set according to their rent-setting policy and can be paid through various methods including online payments via allpayments.
2. Service Charges: Charges levied on tenants and leaseholders for communal services, maintenance, and building management services.
3. Shared Ownership Sales: Homes sold through Shared Ownership schemes where buyers purchase a percentage share and pay rent on the remaining share.
4. Careline Community Alarm Service: Community alarm service supporting approximately 7,000 customers to live independently, available to both tenants and owner occupiers.
5. Auction Property Sales: Properties and land sold via auction, including former Be One Homes or council properties.

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Bolton at Home (operating as Be One Homes) is a charitable Community Benefit Society and affordable housing provider that owns, manages, and maintains approximately 19,000 social housing properties in the North West of England. It provides homes for rent, Shared Ownership, Rent to Buy, independent living, plus tenancy support, repairs, financial advice, and community services.

Product overview

Be One Homes is an affordable housing provider operating as a charitable Community Benefit Society, owning, managing, and maintaining approximately 19,000 properties across the North West. The organization offers a portfolio of interconnected housing and support services: core housing products include social housing (homes for rent), independent living/sheltered housing, Shared Ownership, Rent to Buy, and mutual exchange options. Support services include the Careline 24/7 community alarm service (supporting approximately 7,000 customers), UCAN community centres offering multi-faceted support, repairs and maintenance services, money and debt advice, benefits assistance, employment support, safeguarding services, and a Home and Building Safety Hub. These services work together to provide comprehensive housing solutions and tenancy support for tenants and residents in the Bolton area.

Differentiator

Problem solved

Functional benefit

Products and services

• Social Housing (Homes for Rent) Affordable rental housing provided to social housing tenants, managed and maintained by Be One Homes across approximately 19,000 properties in the North West region.
• Independent Living (Sheltered Housing) Specialized housing with support services for elderly and vulnerable residents, enabling independent living with available assistance.
• Shared Ownership Part-buy, part-rent housing scheme allowing purchasers to acquire a share of a property while paying rent on the remaining share.
• Rent to Buy Renting a property with the option to purchase it in the future, providing a pathway to homeownership.
• Mutual Exchange Service enabling social housing tenants to swap their home with another tenant, facilitating location changes without leaving social housing.
• Downsizing Services Support and options for tenants looking to move to smaller properties, helping free up larger homes for families in need.
• Careline 24/7 community alarm service supporting approximately 7,000 customers to live independently in their own homes, available to both tenants and owner occupiers.
• UCAN Centres Community support centres offering free assistance with job searching, training, internet access, social activities, housing and benefits advice, health and wellbeing services, and money management.
• Repairs Services Property maintenance and repair services including emergency repairs, routine maintenance, damp and mould reporting, and home improvement programmes.
• Homeownership (Right to Buy/Right to Acquire) Programmes enabling qualifying tenants to purchase their Be One Homes property through Right to Buy or Right to Acquire schemes.
• Help with Homelessness Support services and housing options for individuals and families experiencing or at risk of homelessness.
• Properties and Land for Sale (Auctions) Properties and land available for purchase through auction, including former Be One Homes and council properties.
• Extra Care Schemes Specialized housing schemes such as Lever Gardens Court in Little Lever, providing extra care support for residents with additional needs.
• Money and Debt Advice Financial support services including help with rent arrears, managing money, accessing affordable credit, debt prevention and management, and support from the Money Advice Team.
• Benefits Advice Support with benefits including Universal Credit, Housing Benefit, Council Tax Support, and Pension Credit applications and queries.
• Employment and Training Support Services helping residents into work and training, including Working Wardrobe (free interview clothing and advice) and work experience opportunities.
• Safeguarding and Domestic Abuse Support Support services for reporting safeguarding concerns and getting help with domestic abuse situations.

Quantifiable outcome

• Approximately 7,000 customers supported to live independently through Careline community alarm service
• +1 more outcomes

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Salix Homes: Salix Homes is a North West England-based housing association managing a comparable portfolio of social housing properties in Salford. Both organisations operate as Registered Providers with the RSH, provide independent living schemes, repairs services, and community support programmes, and serve overlapping geographic markets across Greater Manchester.
• Rochdale Boroughwide Housing: Rochdale Boroughwide Housing is a charitable housing association operating in the Greater Manchester borough of Rochdale, immediately adjacent to Bolton. It offers an identical core proposition (social rents, sheltered housing, shared ownership, money/debt advice, community programmes) to the same tenant demographics.
• Wythenshawe Community Housing Group: Wythenshawe Community Housing Group is a Greater Manchester-based housing association managing several thousand social homes plus an independent living offer. Its product mix (rent, shared ownership, supported housing, community investment) directly mirrors Be One Homes' portfolio and the same tenant segments.
• Longsight Housing Association: Longsight Housing Association is a smaller Greater Manchester housing association providing social housing and support services to comparable demographics, including pathways to homeownership and tenant welfare programmes. It is most directly aligned with Be One Homes' core social-rent-plus-support proposition.

Broad incumbents

• Together Housing: Together Housing is a larger North West and Yorkshire housing association formed through merger, managing over 20,000 homes. It overlaps directly with Be One Homes on social rent, shared ownership, and supported housing, but at greater scale and geographic breadth, making it a key comparable for portfolio-level benchmarking.
• Great Places Housing Group: Great Places Housing Group is a Manchester-based housing association with ~25,000 homes across the North West, providing social rent, shared ownership, market rent, and supported housing. Its broader geographic footprint and multi-product offering contrast with Bolton at Home's narrower territorial base while remaining a key RSH-registered peer.
• ForHousing: ForHousing (formerly New Charter Housing) is a large North West housing association managing around 24,000 homes across Tameside and beyond. Like Be One Homes, it provides sheltered housing, money advice, and tenant community programmes, making it a strong operational and demographic comparator.
• Riverside Group: Riverside Group is one of the UK's largest housing associations, managing well over 75,000 homes nationwide. While significantly larger and geographically broader, it competes for the same regulatory approvals, grant funding, and tenant outcomes benchmarks that shape Be One Homes' operating environment.
• Home Group: Home Group is a major UK Registered Provider with a national footprint and substantial supported housing and care services, overlapping with Be One Homes' Careline and sheltered housing offer. It serves as a useful scale and service-mix benchmark for a community benefit society model.
• Plus Dane Housing: Plus Dane Housing is a North West and Midlands housing association managing around 13,000 homes with a comparable product mix including independent living and shared ownership. Its mid-sized scale and regional operating model closely parallel Be One Homes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@beonehomes
• Facebookfacebook.com/fbboltonathome
• LinkedInlinkedin.com/company/bolton-at-home
• Instagraminstagram.com/beonehomes
• Xx.com/boltonathome

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bolton at Home