Delphi Medical

What Delphi Medical does

Delphi Medical is a UK-based specialist drug and alcohol addiction treatment provider, founded in 2007 by Dr Ian Guinan and Dr John Richmond, and operating as a wholly-owned subsidiary of The Calico Group, a charitable conglomerate headquartered in Burnley, Lancashire. The company delivers integrated clinical and psychosocial addiction services across community, prison, and residential settings in North West England under named service lines including The Arc (Manchester community hub), Spark (Blackburn with Darwen), Horizon (Blackpool alcohol, drugs and sexual health), The Pavilion (18-bed residential detox in Lancaster), and prison-based recovery services at HMP Manchester and 10+ additional correctional facilities. It also operates psychosocial services for young people aged 10–18 at Barton Moss and Marydale secure children's homes in partnership with Greater Manchester Mental Health NHS Foundation Trust, and runs an outpatient community detox programme in Lancashire.

The underlying operational model is a multi-modality clinical platform: clinical detox (residential and outpatient), psychosocial interventions, harm reduction, blood-borne virus screening, recovery coaching, and digital tools. Digital components include patient-controlled medical records (via Patients Know Best, where Delphi became the first UK substance misuse provider to deploy the platform in 2014) and the Breaking Free Online structured recovery app built with Moshen. Documented outcome data — 95% completion of community detox (200+ service users since 2009), 89% alcohol abstinence at three months, treatment costs halved versus residential detox, and waiting times compressed from 18 to 2 weeks — underpin the Recovery Collaborative partnership model that integrates health, housing, criminal justice, and community agencies.

The business model is predominantly sales-led public-sector commissioned services. Revenue is largely generated through competitive-tendered contracts with local authorities (Blackburn with Darwen Council, Blackpool Council), NHS trusts (Greater Manchester Mental Health NHS Foundation Trust), and the UK prison service (HMP Manchester, Garth, Wymott, Styal, Kennett, Buckley Hall, Staffordshire cluster), supplemented by private-pay residential treatment at The Pavilion with free initial assessments. Services are delivered through open-access community hubs, prison-based programmes, residential centres, and outpatient clinics across Lancashire, Greater Manchester, Cheshire, Merseyside, and Staffordshire.

Name

Delphi Medical

Legal name

Delphi Medical Limited

Website

https://delphimedical.co.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

Delphi Medical is a CQC-regulated drug and alcohol addiction treatment provider operating across North West England from its base in Burnley. It delivers integrated clinical detox, psychosocial, prison-based, and community recovery services via commissioned contracts with local authorities, NHS trusts, and the UK prison service.

Ownership category

akta.pro rank

Product category

Addiction Treatment Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Outpatient Mental Health and Substance Abuse Centers (62142), Residential Mental Health and Substance Abuse Facilities (62322), Residential Mental Health and Substance Abuse Facilities (623220)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093), Services-Social Services (8300)

akta.pro primary industry

Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

akta.pro secondary industries

Substance Use Detoxification Centers (Medical Detox) (HLAFACAD), Forensic & Correctional Behavioral Health Services (HLAFACAM), Substance Use Recovery & Harm Reduction Support Services (BPAGAEAO)

Keywords

• Addiction treatment services
• Drug and alcohol recovery
• Clinical detoxification
• Prison rehabilitation services
• Psychosocial intervention programs

Headquarters

HQ city

Blackpool

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Public Sector Contracts: Commissioned services delivered under contract to local authorities, NHS trusts, and government bodies. Services include addiction treatment, prison-based recovery services, and community support programmes funded through public health grants and statutory funding.
2. Private Treatment Services (The Pavilion): Private residential detoxification and addiction treatment services offered at The Pavilion in Lancaster, with free initial assessments available for individuals seeking clinical and therapeutic detox from alcohol and/or substances. Services delivered 24 hours, 7 days a week.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Delphi Medical is a specialist provider of integrated drug and alcohol addiction treatment services, delivering clinical detoxification, psychosocial interventions, harm reduction, and recovery support across residential, community, and prison-based settings. Its portfolio includes The Pavilion (residential detox in Lancaster), The Arc (community hub in Manchester), Spark (Blackburn), Horizon (Blackpool), prison recovery services across multiple HMPs, and psychosocial services for young people in secure accommodation. Services are primarily commissioned by local authorities, NHS trusts, and the criminal justice system, with private treatment also offered at The Pavilion.

Product overview

Delphi Medical is a specialist drug and alcohol addiction treatment provider offering a portfolio of integrated services across Lancashire, Greater Manchester, and surrounding areas. The company operates multiple named service offerings: The Arc (Manchester community hub), Spark (Blackburn substance misuse), Horizon (Blackpool alcohol/drugs/sexual health), The Pavilion (Lancaster residential detox), Psychosocial Services for Young People (secure accommodation services), and prison-based recovery services at HMP Manchester. Services include clinical treatment, psychosocial interventions, harm reduction, inpatient and outpatient detox, and community support. The company partners with external platforms including Patients Know Best for patient-controlled medical records and Breaking Free Online for digital recovery tools.

Differentiator

Problem solved

Functional benefit

Brands

• The Arc: A community hub in Manchester providing mental health and recovery-based services for people who have left prison, including support for volunteering or employment opportunities.
• Spark
• Horizon
• The Pavilion
• DARS

Products and services

• The Arc

Quantifiable outcome

• 95% of 200+ service users successfully completed community detox programme since 2009
• +4 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

Eight partnerships are on record, tiered core, minor and strategic.

• Greater Manchester Mental Health NHS TrustcoreStrategic or Co-development Partner · 1 May 2024Partnership to open new Recovery Wing at HMP Manchester providing life-saving clinical and psychosocial programmes. Also partnered for young people's services at Barton Moss and Marydale secure children's homes.
• Stockport Beekeeping AssociationminorImplementation/ SI/ Consulting Partner · 1 July 2022Provided training on site for the Arc Bees project at HMP Manchester, including beekeeping techniques, honey production, and candle making from wax.
• Blackburn with Darwen CouncilcoreStrategic or Co-development Partner · 1 April 2022Calico Group partnership to deliver prevention, treatment and recovery services and young people's services across Blackburn with Darwen borough through the innovative Recovery Collaborative model.
• Spark Partnership (Recovery Collaborative)coreStrategic or Co-development Partner · 1 April 2022Recovery Collaborative brings together specialist drug and alcohol services with health, housing, criminal justice partners, service users, community groups and infrastructure organisations. Partners include Early Break, Red Rose Recovery, Community CVS, Inspire Motivate Overcome (IMO), and Acorn Recovery Projects.
• Patients Know BeststrategicTechnology or Integration · 1 August 2014First UK substance misuse provider to offer patient-controlled medical records system. Enables patients to grant online access to their health records ensuring all care providers have accurate information.
• LifelinecoreStrategic or Co-development Partner · 1 November 2013Partnership to deliver Sefton Treatment and Recovery Service (STARS). Delphi provides clinical treatment services including medical assisted withdrawal and stabilisation pathways while Lifeline provides recovery-focused framework.
• The Calico GroupcoreStrategic or Co-development PartnerDelphi Medical is part of The Calico Group - a group of innovative charities and businesses working together to make social profit. The Calico Group comprises Calico Homes Limited, Syncora Limited, Calico Enterprise Limited, Safenet Domestic Abuse and Support Services Ltd, Ring Stones Maintenance and Construction Limited, Acorn Recovery Projects, and Delphi Medical Limited.
• AFTA ThoughtminorImplementation/ SI/ Consulting PartnerTraining partner offering drama-based training sessions for professionals and voluntary sector organisations. Training includes safeguarding, stigma, mental health, professional boundaries, and equity, diversity and inclusion.

Scale indicators6 records

Recent moves13 records

Expansion highlights6 records

Broad incumbents

• Change Grow Live (CGL): The largest UK charity providing drug and alcohol treatment and recovery services across multiple regions. Operates similar community-based substance misuse service contracts commissioned by local authorities and is a direct competitor on public sector tenders.
• Turning Point: UK social enterprise providing substance use, mental health, and learning disability services. Competes head-to-head with Delphi on local authority and NHS substance misuse tenders, with broader geographic reach and a larger service portfolio.
• With You (formerly Addaction): National UK charity delivering free, confidential drug and alcohol support to more than 100,000 people per year. Directly comparable community-based addiction treatment model with similar commissioner-funded service delivery.

Direct peers

• Phoenix Futures: UK charity providing residential, community, and prison-based drug and alcohol treatment services. Operates recovery houses and prison in-reach programmes, closely mirroring Delphi's integrated clinical/psychosocial delivery model.
• WDP (Westminster Drug Project): UK charity delivering drug and alcohol treatment, recovery, and harm reduction services. Provides community, residential, and prison-based substance misuse services under public sector contracts.
• Cranstoun: UK social justice charity offering substance misuse, housing, and criminal justice services including residential rehab and community recovery programmes. Comparable integrated offering with similar commissioner profile.
• Acorn Recovery Projects: Sister organisation within The Calico Group providing drug and alcohol recovery services. Operates as a direct peer within the same group structure, frequently co-delivering Recovery Collaborative contracts alongside Delphi.
• Humankind (formerly Lifeline Project): UK charity delivering substance use, mental health, and housing services. Direct peer competing on similar public sector tenders and partnered with Delphi previously on the STARS service in Sefton.
• Action on Addiction: UK charity providing residential treatment, family support, and community-based recovery programmes. Comparable clinical and psychosocial model, particularly on residential detoxification.

Others

• Greater Manchester Mental Health NHS Foundation Trust: NHS Foundation Trust partnered with Delphi on psychosocial services at Barton Moss and Marydale secure children's homes. Acts as both partner and adjacent public-sector provider of mental health and addiction services in overlapping geographies.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/delphimedical
• LinkedInlinkedin.com/company/delphi-medical
• Instagraminstagram.com/acornrecoveryprojects
• Xx.com/delphimedical

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Delphi Medical