REGAIN GROUP

What REGAIN GROUP does

REGAIN GROUP株式会社 is a privately-held Japanese IT-powered sales support company founded in December 2008 and headquartered in Minato-ku, Tokyo. The company provides end-to-end sales support services to Japanese enterprise and mid-market clients, encompassing sales strategy consulting, appointment acquisition, sales activity BPO, and remote sales dispatch. Its delivery model is built on a distributed regional infrastructure — four marketing centers in Hachinohe, Fukuoka, Miyazaki, and Nagasaki — plus a Vietnam-based engineering lab (REGAIN DATA LAB), collectively staffing 252 regular employees and 400+ outsourced operators. Beyond services, REGAIN operates a Corporate Venture Capital (CVC) arm established in 2014 with 18 portfolio companies across six verticals in Japan and San Francisco.

The company's core proprietary technology stack centers on two AI products. ShowTalk+ei, launched in November 2024 as the successor to the 2014-era ShowTalk, is a generative AI sales chat system using MVV (Mission/Vision/Value) model-based personalization and hybrid AI/human/BOT modes, with 110+ major enterprise deployments. eigyo intelligence (launched December 2017) is an AI-powered sales governance system that captures top salespersons' know-how, provides real-time sales talk suggestions, supports voice-recognition meeting minutes via Eigyo Terminal, and is sold on a usage-tiered subscription (¥300K to ¥1.8M/month). Supporting products include animalogy (personality-based sales HR), Eigyo Assistant (automated prospecting), and AladJIN (GPT-4 AI consulting). The bundled BPaaS (Business Process as a Service) model integrates consulting, development, and managed operations.

REGAIN's revenue model combines professional services fees (sales consulting and BPO engagements), subscription/recurring revenue (AI tools, IVMatch), and outcome-based pricing (e.g., COLABO-Approach at ¥34K per secured appointment). Named enterprise clients include So-net (telecom), LIFULL (real estate), and JAL Card (financial services), with the company claiming to have supported over 320 organizations in solving sales challenges. The company also generates returns from its CVC portfolio, including one IPO (Shikigaku, TSE Mothers 2019). Ownership is concentrated with founder-CEO Hideto Onozawa; no institutional investors, public listing, or disclosed funding rounds were identified.

Name

REGAIN GROUP

Legal name

REGAIN GROUP株式会社

Website

https://regain-group.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

251–500 employees

Short description

REGAIN GROUP is a privately-held Japanese IT-powered sales support company that provides sales consulting, BPO, AI sales chat (ShowTalk+ei), and AI sales governance (eigyo intelligence) to enterprise and mid-market clients, supported by regional marketing centers, a Vietnam lab, and a CVC portfolio of 18 companies.

Ownership category

akta.pro rank

Product category

Sales Support Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Call Centers (56142)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Programming Services (7371)

akta.pro primary industry

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)

akta.pro secondary industries

Upsell/Cross-sell & Customer Expansion Calling (BPAAADAF), Call Center/Telemarketing & Outbound Customer Engagement (MPAAAIAN)

Keywords

• Sales BPO services
• Sales AI chat
• Appointment acquisition
• Sales outsourcing
• Lead generation services

Headquarters

HQ city

Tokyo

HQ country

Japan

HQ region

Asia

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Sales Support Services (営業支援事業): Core revenue stream from providing comprehensive sales support services including strategy formulation, appointment acquisition, sales activity BPO, and remote sales dispatch. Services span chat, phone, video, email, and SMS channels.
2. CVC Investment Returns: Revenue generated through corporate venture capital investments in promising startups, with bundled sales support services provided to portfolio companies.
3. Sales Training & AI Tools: Revenue from AI-powered sales tools including eigyo intelligence (sales governance system), animalogy (sales personality diagnostic tool), and AI consulting services. Also includes sales support tools like cloud-based automatic appointment acquisition.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

REGAIN GROUP provides IT-powered sales support services for enterprises and SMEs, covering sales strategy formulation, appointment acquisition, sales activity outsourcing (BPO), and remote sales dispatch across chat, phone, video, email, and SMS channels. The company also develops AI-driven sales software including the ShowTalk+ei sales chat platform and the eigyo intelligence sales governance system, and runs a Corporate Venture Capital (CVC) program bundled with sales support for portfolio companies.

Product overview

REGAIN GROUP is an IT-powered sales support company offering a portfolio of products and services centered on its proprietary sales chat platform and AI-powered sales governance system. The core product family includes ShowTalk+ei (next-generation AI sales chat, launched November 2024 as the successor to the legacy ShowTalk launched in 2014) and eigyo intelligence (an AI-powered sales governance and training system, launched December 2017 via ULTRA Inc.). The company operates two main service lines: (1) Sales Support Services encompassing sales strategy consulting, appointment acquisition, sales activity BPO, and remote sales dispatch, delivered through regional marketing centers; and (2) CVC (Corporate Venture Capital) providing investment with sales support to 18 portfolio companies across six focused verticals. A bundled BPaaS (Business Process as a Service) model delivers end-to-end support from consulting through managed operations. Supporting tools include animalogy (personality-based sales HR tool), Eigyo Assistant (automated prospecting cloud), and Eigyo Terminal (voice-based meeting minutes tool). All operations are backed by over 400 managed operations staff across regional centers and a Vietnam development lab.

Differentiator

Problem solved

Functional benefit

Brands

• 営業支援事業: Sales support services including strategy consulting, appointment acquisition, sales activity outsourcing, and sales training tools
• CVC事業
• ShowTalk+ei
• CEOclone
• eigyo intelligence
• プロオンラインワーカー
• どこでも管理職
• 鮭制度
• イクメン制度

Products and services

• ShowTalk+ei Next-generation AI-powered sales chat platform that conducts real-time conversational customer interactions on websites, combining REGAIN GROUP's accumulated sales know-how with generative AI. Features MVV-based AI personalization, multi-segment customization, unlimited simultaneous conversations, and hybrid AI/human/chatbot modes for enterprise sales teams.
• eigyo intelligence (ei) AI-powered sales governance system that captures top salespersons' know-how and disseminates it across teams via AI-assisted sales talk suggestions, real-time device deployment, voice recognition meeting capture, and automated effectiveness verification reporting. Designed for enterprise sales organizations to standardize and scale sales performance.
• CEOclone Sales DX platform that delivers high-quality product and service explanations from CEOs and top sales performers via a single URL, with admin visibility into what each customer watched and for how long. Distributed through TouchSpot, Inc. (REGAIN GROUP investee).
• animalogy IT cloud tool that addresses sales HR challenges by analyzing individual personality traits using a database of 60 personality categories mapped to 12 animal types. Provides recommendations on recruitment, training, team building, and evaluation of sales personnel. Operated by animalogy Inc., an investee company.
• IVMatch Business matching platform for startup executives and entrepreneurs, jointly operated with Infinity Ventures Summit. Offers monthly group matching of entrepreneurs, individual matching requests, and invitations to IVS events held four times per year.
• Eigyo Assistant Cloud service for automating sales prospecting. Provides a curated database of 400,000 companies enabling automated outreach to efficiently generate business conversations. Operated by REGAIN DATA LAB. Co. Ltd.
• AladJIN AI Consulting AI consulting services leveraging cutting-edge GPT-4 technology to provide AI adoption advisory services tailored to client needs. Operated by wholly-owned subsidiary AladJIN Inc.
• Sales Support Services (営業支援事業) Comprehensive IT-powered sales support services including sales strategy consulting, appointment acquisition for large enterprises and SMEs, sales activity BPO, remote sales dispatch, and sales training tool deployment. Delivered through regional marketing centers in Hachinohe, Fukuoka, Miyazaki, and Nagasaki, plus a Vietnam development lab.
• CVC Business (Corporate Venture Capital) Corporate venture capital services that have invested in 18 portfolio companies across six target markets since 2014, bundling sales support services with capital investments. Activities span Japan and San Francisco with planned overseas expansion.

Quantifiable outcome

• Lead time reduced 70% using CEOclone (from ~50 days to ~15 days)
• +7 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability9 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• タッチスポット株式会社 (Touchspot Inc.)coreStrategic or Co-development Partner · 11 January 2024REGAIN GROUP invested in Touchspot Inc., which operates the Sales DX platform 'CEOclone'. The partnership aims to accelerate service improvement and product growth through combined know-how, providing more precise sales support. CEOclone reduces lead time by 70% and achieves 64% first meeting close rate.
• 株式会社アクセラレータ (COLABO)minorGTM or Marketing Partner · 15 October 2021REGAIN VENTURE CONSULTING partnered with COLABO (business matching app for executives) to provide multi-faceted sales support services leveraging COLABO's 4,000+ executive user base. Services include COLABO-Approach (results-based executive outreach), COLABO-Theme (direct approach to executive challenges), COLABO-Push (executive push notifications), and COLABO-PR (executive event co-hosting).
• IVM株式会社minorStrategic or Co-development Partner · 16 December 2020IVM Corporation was jointly established by RGG and Infinity Ventures Summit. RGG invested alongside IVS to create 'IVMatch' service - a matching platform for startup executives. RGG CEO Onozawa serves as director. Service launched December 2020.
• 株式会社SenSproutminorStrategic or Co-development Partner · 21 July 2020Capital and business alliance for smart agriculture. SenSprout develops agricultural IoT sensors and watering control devices. Partnership aims to digitize agricultural operations, create local employment, and improve agricultural productivity using IT.
• 株式会社LiB (for Pro Online Worker service)minorStrategic or Co-development Partner · 30 June 2020Joint service launch of 'Pro Online Worker' - a remote work job matching service for women, combining RGG's sales operations infrastructure with LiB's female career platform. Enables women nationwide to work remotely as business contractors.
• 株式会社LiBcoreStrategic or Co-development Partner · 19 December 2019Capital and business alliance for promoting women's employment and career support in regional areas. LiB operates 'LiBzCAREER' job change service for women. RGG and LiB jointly launched 'Pro Online Worker' service for remote work opportunities for women. Alliance also included plans for LiBzCAFE in Miyazaki Marketing Center.
• VANRARRE HACHINOHE (ヴァンラーレ八戸)minorOthers · 11 September 2019RGG supported the soccer team Vanlare Hachinohe (J-League) as a Players Partner for 5 consecutive years from March 2013. Hired soccer players as employees at Hachinohe Marketing Center. Supported J3 promotion in 2018.
• 青森県・八戸市 (Aomori Prefecture / Hachinohe City)coreOthers · 17 August 2018ShowTalk Inc. signed location agreements with Aomori Prefecture and Hachinohe City in August 2018. Aims to create 100+ new jobs within 3 years through AI teacher data creation and consulting. Hachinohe Marketing Base had 95 employees as of August 2018.
• アニマロジー株式会社minorStrategic or Co-development Partner · 8 June 2018ANIMALOGY Inc. (founded May 2018) provides an IT cloud tool for sales HR challenges, analyzing sales personnel personalities using 60-category animal-based personality database. RGG provided capital support. Partnership with Dentsu Group's cacdo for product design and global expansion.
• 公益財団法人 日本セーリング連盟 (Japan Sailing Federation)minorOthers · 14 November 2017RGG served as special sponsor for the Sailing World Cup Series Japan Enoshima event, supporting the Japanese sailing team 'Hinomaru Sailors'. Served as supporting member since 2015. Part of broader sports sponsorship and diversity/social contribution strategy.
• 宮崎県・宮崎市 (Miyazaki Prefecture / City)coreOthers · 1 April 2017RGG signed location agreements with Miyazaki Prefecture and Miyazaki City in April 2017. Established Miyazaki Marketing Center in May 2017. Target of 500 employees by end of 2020. Center expanded ~4x in July 2019 to 684 tsubo.

Scale indicators12 records

Recent moves11 records

Expansion highlights8 records

Direct peers

• Macromill: Japanese marketing research and digital marketing solutions company (formerly Yahoo Value Insight), where REGAIN CEO Onozawa previously led a sales team. Overlapping customer base in marketing/sales support and AI-driven consumer insights relevant to REGAIN's data-centric sales approach.
• Transcosmos: One of Japan's largest BPO and contact-center operators, providing call-center, sales-support, and digital marketing services to enterprise clients. Closely comparable to REGAIN's core sales-BPO and inbound/outbound contact-center operations across Japanese enterprise (also ranked in Tsuhan Shimbun Call Center Sales Revenue list alongside REGAIN).
• Bell System 24: Major Japanese contact-center and BPO company where REGAIN CEO Hideto Onozawa previously worked. Provides call-center operations, sales support, and CRM services to large Japanese enterprises — the same customer base and service mix REGAIN serves.
• ChatPlus: Japanese chat-tool vendor offering live chat, AI chatbot, and LINE-integrated messaging for sales and support teams. Direct competitor to ShowTalk/ShowTalk+ei in the AI sales-chat category serving Japanese SMB and enterprise websites.
• Placemat (KARTE): Operator of KARTE, a leading Japanese real-time customer-data and CX platform that competes in the AI-driven customer engagement space. Directly comparable to ShowTalk+ei's web-conversation AI capabilities and enterprise sales motion.

Broad incumbents

• HubSpot Japan: Global sales/CRM platform with an established Japanese presence offering AI-driven sales and marketing automation. Competes with REGAIN's SaaS and BPO bundles for Japanese enterprise and mid-market sales budgets.
• Hakuhodo DY Holdings: Japan's largest advertising/marketing services group with growing digital, CRM, and data-marketing capabilities. Competes broadly with REGAIN on enterprise sales-and-marketing support services and AI-driven customer engagement.
• SoftBank (Salesforce reseller arm / SoftBank C&S): Major Japanese telecom and IT conglomerate that distributes global sales/CRM stacks (including Salesforce) to Japanese enterprises. Indirect competitor via channel reach and bundled AI sales offerings to the same enterprise buyers REGAIN targets.

Emerging players

• Repro (now Repro AI): Tokyo-based marketing/engagement platform using AI to personalize web and app user journeys. Adjacent competitor to ShowTalk+ei in AI-driven conversion optimization for Japanese websites and apps.

Others

• Salesforce Japan:

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/regaingroup

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about REGAIN GROUP