CareWay

What CareWay does

CareWay (legal entity: Laboratoire CoeurWay Inc.) is a Quebec-based AI medical scribe platform founded in 2022 by Marie Lavoie, Antoine Lavoie, and Pierre-Olivier Gravel, all with prior medical AI experience at FitCam Health in New York. The platform records clinical consultations via audio, transcribes speech to text, and generates structured medical documentation — including notes, referral letters, summaries, and patient handouts — that can be inserted directly into the MYLE EMR or copied to other systems. The company reports use by over 4,000 clinicians and 5,000 users, with a stated 99% note-accuracy claim and quantified outcomes from a CISSS de la Montérégie-Ouest deployment (9 minutes saved per note, 11.1% reduction in administrative burden, direct care time ratio up from 28% to 33%).

The technology stack combines automatic speech recognition, natural language processing, and generative AI (large language models), with built-in patient consent management and a mobile companion app launched in 2025. CareWay is the first AI medical scribe to receive TGV certification from Santé Québec (MSSS) and is also compliant with PIPEDA, Quebec Law 25, and Law 3, with original audio deleted after 48 hours and data stored exclusively on Canadian servers. The platform supports 30+ healthcare role templates and offers a custom template builder, custom notes, and the first TGV-certified native integration with the MYLE EMR system, with additional EMR integrations on the stated roadmap.

CareWay operates a primarily product-led growth model: a no-credit-card free trial, self-serve individual subscriptions billed monthly or annually, and clinic/organization subscriptions with per-authorized-user pricing and a 90-day cancellation notice. Distribution is amplified by the Canada Health Infoway AI Scribe Funding Program, which provides 12 months of free access to eligible clinicians before conversion to paid plans, and by a field-sales motion for larger healthcare organizations. The company is a wholly owned subsidiary of MEDFAR (Medfar Solutions Inc.), a Quebec-based healthcare technology company, and currently operates in a single country (Canada) with geographic concentration in Quebec.

Name

CareWay

Legal name

Laboratoire CoeurWay Inc.

Website

https://careway.ai

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Quebec-based AI medical scribe platform that records clinical consultations and generates structured medical notes for Canadian healthcare professionals. Founded in 2022 as a subsidiary of MEDFAR, the company serves over 4,000 clinicians via self-serve subscriptions and healthcare organization deployments.

Ownership category

akta.pro rank

Product category

AI Medical Scribe Software

NAICS

Offices of Physicians (6211)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Nursing, Clinical Notes & Documentation Workflow Tools (HLACAAAG)

Keywords

• AI medical scribe
• Clinical documentation software
• Healthcare AI platform
• Physician documentation tool
• EMR-integrated scribe

Headquarters

HQ city

Quebec

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Software Subscription (Individual): Individual healthcare professionals pay a recurring subscription fee for access to the AI scribe platform. Billed monthly or annually.
2. Software Subscription (Clinic/Organization): Healthcare organizations and clinics subscribe on behalf of their clinical staff. Terms include 90-day cancellation notice and multi-user access with per-authorized-user pricing.
3. Canada Health Infoway Subsidy: Through the Canada Health Infoway AI Scribe Funding Program, eligible clinicians receive 12 months of free access. CareWay then resumes standard paid subscription after the funded period.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

CareWay is a Canadian AI medical scribe platform that records clinical consultations via audio, transcribes speech to text, and generates structured medical documentation such as consultation notes, referral letters, summaries, and patient handouts. It serves individual clinicians through self-serve subscription and healthcare organizations through enterprise deployment, with native integration into the MYLE EMR system and a mobile companion app.

Product overview

CareWay is a unified AI medical scribe platform consisting of a core web application and a mobile companion app. The platform records clinical consultations via audio capture, transcribes speech to text using AI, and generates structured medical documentation (notes, referral letters, summaries, patient handouts) through customizable templates. Core features include Custom Notes (template builder), MYLE EMR Integration (direct note insertion), Built-In Consent Management, and Quick Configurations. The platform targets Canadian healthcare professionals and is the first TGV-certified AI scribe, with additional EMR integrations planned.

Differentiator

Problem solved

Functional benefit

Products and services

• CareWay AI Medical Scribe Platform Web-based Canadian AI medical scribe platform that records clinical consultations, transcribes audio to text, and generates structured medical documentation (notes, referral letters, summaries, patient handouts) using large language models. Trusted by over 4,000 clinicians and used by individual healthcare professionals and healthcare organizations in Canada.
• CareWay Mobile App Cross-platform mobile companion app for the CareWay AI scribe, available on iOS and Android. Enables clinicians to capture consultations with high-quality audio and noise reduction, generate notes instantly, and work across devices in settings such as emergency departments, home visits, or any care environment away from a workstation.

Quantifiable outcome

• Saves 3 hours per day per clinician
• +4 more outcomes

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature7 records

Partnerships

One partnership is on record.

• MYLE EMRcoreTechnology or IntegrationCareWay has a seamless integration with MYLE EMR system, allowing physicians to generate notes directly into patient files without copy-paste. The AI is expanding across MYLE with more EMR integrations planned.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Abridge: Abridge is a leading AI medical scribe platform that records patient-clinician conversations and generates structured clinical documentation. It is the most heavily funded direct competitor in the same product category CareWay serves.
• Nabla: Nabla offers an AI ambient scribe that converts patient consultations into structured clinical notes. It targets the same clinician persona with a comparable PLG and enterprise sales motion as CareWay.
• Suki AI: Suki provides an AI-powered voice assistant that generates clinical notes and documentation for healthcare professionals. It competes directly with CareWay on AI scribe functionality and clinician workflow integration.
• Augmedix: Augmedix provides AI-augmented medical documentation services that convert clinician-patient conversations into structured notes. It targets the same clinician use case as CareWay across hospital systems and clinics.
• DeepScribe: DeepScribe offers an AI medical scribe that automatically generates clinical documentation from patient encounters. It is a direct competitor to CareWay in ambient documentation for ambulatory and specialty care.
• Ambience Healthcare: Ambience Healthcare provides an AI medical scribe and clinical documentation platform for healthcare organizations. It competes with CareWay on ambient AI note generation for clinicians and large provider groups.
• Notable: Notable offers an AI-powered platform that automates clinical documentation, scheduling, and patient engagement workflows. It competes with CareWay on the AI scribe and clinical workflow automation layer.

Broad incumbents

• Microsoft DAX Copilot (formerly Nuance DAX): Microsoft's DAX Copilot is an enterprise-grade ambient AI scribe integrated with Microsoft Cloud for Healthcare. It competes with CareWay in the same category but offers a much broader health IT portfolio and deeper enterprise distribution.

Emerging players

• Sunoh.ai (eClinicalWorks): Sunoh.ai is an ambient AI scribe developed by eClinicalWorks that integrates into the eClinicalWorks EHR. It competes with CareWay in the AI scribe category, particularly for clinics already on the eClinicalWorks platform.

Others

• Iodine Software: Iodine Software applies AI to clinical documentation improvement and hospital workflow optimization. While not a direct AI scribe competitor, it operates in adjacent clinical AI and healthcare documentation infrastructure.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/careway
• Xx.com/coeurway

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareWay