New Hope

What New Hope does

New Hope (also operating as New Hope Village) is a 501(c)(3) nonprofit organization founded in 1977 and headquartered in Carroll, Iowa, that provides residential, vocational, day habilitation, and home-based services to approximately 200 adults with intellectual disabilities, developmental disabilities, and brain injuries across west central Iowa. The organization's core offerings include on-campus and community-based residential services (including an ICF-certified facility housing 49 residents), the Connections day habilitation program serving approximately 60 individuals, Employment Resources placing roughly 65 individuals at nearly 50 partner businesses within a 60-mile radius, Home Support & Services for in-home care, and Day ACTS on-campus programming. The Enhanced Living service uses the GrandCare touchscreen-based remote support platform integrated with home automation (voice activation, monitored doorbells, indoor cameras, motion sensors, fire alarms, and HIPAA-secure video chat) to enable overnight independence.

New Hope's business model is multi-revenue-stream: third-party government funding primarily through Iowa Medicaid HCBS and ICF/ID waivers reimburses the majority of direct service costs, while donations and grants flow through the New Hope Village Foundation (which manages six funds including a General-Annual Fund, Client Special Needs Fund, Endowment Fund, and three staff/building funds), five Bargain Shoppes thrift stores across Carroll, Coon Rapids, Perry, Jefferson, and Atlantic generate retail proceeds, and annual fundraising events such as the Quilt Auction supplement income. The organization is led by a refreshed executive team — CEO Jennifer Quigley (joined 2023), COO Scot Aden (2024), CHRO Toni Crocker (2024), CFO Donna Schurke (2026), and CPO Stacey Vonnahme — and holds its 12th CARF reaccreditation (2022) and the Carroll Chamber's 2021 Heritage Award.

Name

New Hope

Legal name

New Hope

Website

https://newhopevillage.org

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

251–500 employees

Short description

New Hope is a 501(c)(3) nonprofit founded in 1977 in Carroll, Iowa, delivering residential, day habilitation, employment, and home-based services to approximately 200 adults with intellectual, developmental disabilities, and brain injuries across west central Iowa.

Ownership category

akta.pro rank

Product category

Disability and Residential Care Services

NAICS

Residential Intellectual and Developmental Disability, Mental Health, and Substance Abuse Facilities (6232), Residential Intellectual and Developmental Disability Facilities (623210), Vocational Rehabilitation Services (6243), Services for the Elderly and Persons with Disabilities (62412), Educational Support Services (611710)

SIC

Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Health Services (8000)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGACAG)

akta.pro secondary industries

Special Education Vocational & Transition Programs (18–22) (EDAKAAAG), Interagency Coordination & Case Management (VR, DD, Medicaid Waivers) (EDAKANAM), Specialized Residential Special Education Programs (EDAKAAAH), Housing Transition & Supported Living Navigation (EDAKANAK)

Keywords

• Disability support services
• Residential care services
• Vocational rehabilitation programs
• Day habilitation services
• Community employment support

Headquarters

HQ city

Carroll

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others, Marketing or Sales

Revenue model

1. Donations and Charitable Contributions: New Hope operates as a 501(c)(3) nonprofit organization that relies on donations from individuals, businesses, and foundations. The New Hope Foundation manages six funds including the General-Annual Fund, Client Special Needs Fund, Endowment Fund, Frank H. Hermsen Staff Development Fund, Staff Support Fund, and Building & Equipment Fund. Donors can give through one-time or recurring donations via PayPal, Venmo, check, or in-person.
2. Bargain Shoppes (Thrift Store Operations): Five Bargain Shoppes in west central Iowa (Carroll, Coon Rapids, Perry, Jefferson, Atlantic) generate revenue through thrift sales. These stores sell donated clothing, housewares, furniture, and other items. 100% of proceeds are reinvested into supporting New Hope's mission and individuals served.
3. Third-Party Government Funding: New Hope receives funding through third-party sponsorship, primarily Iowa Medicaid, for residential and services. Applicants must have third-party sponsorship for funding or be able to pay for services privately. The organization serves as an Intermediate Care Facility (ICF) certified for individuals with intellectual disabilities.
4. Special Events and Fundraising: Annual and biennial events such as the Quilt Auction, Color Round, and other community fundraisers generate significant donations. The 2026 Quilt Auction raised over $72,000, with proceeds supporting the General-Annual Fund.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

New Hope is a 501(c)(3) nonprofit organization delivering residential, vocational, day habilitation, and home-based support services to approximately 200 adults with intellectual disabilities, developmental disabilities, and brain injuries in west central Iowa. Core offerings include on-campus ICF-certified residential care, community-based living with Enhanced Living remote support, the Connections day habilitation program, Employment Resources vocational placement, and Home Support & Services, supported by five Bargain Shoppes thrift stores that generate operational proceeds.

Product overview

New Hope is a nonprofit organization offering residential and vocational services to adults with intellectual disabilities, developmental disabilities, and brain injuries in west central Iowa. The organization operates a unified service portfolio centered on residential care (campus-based Intermediate Care Facilities and community homes), day habilitation programs (Connections Program and Day ACTS), employment support services, and home-based assistance (Home Support & Services and Enhanced Living with GrandCare technology). Supporting operations include five Bargain Shoppes thrift stores and the New Hope Village Foundation for fundraising and donor management. The organization serves approximately 200 individuals across all programs, operates five residential homes on campus in Carroll and community homes in Carroll and Glidden, and partners with nearly 50 businesses for employment services.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Services On-campus and community-based residential services providing safe, caring homes for adults with intellectual disabilities, developmental disabilities, and brain injuries, including certified Intermediate Care Facilities (ICF) on the main campus in Carroll and community homes in Carroll and Glidden.
• Connections Program

Quantifiable outcome

• Serving approximately 200 persons with disabilities throughout west central Iowa
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature1 record

Partnerships

Nine partnerships are on record, tiered minor and core.

• Volquartsen Custom FirearmsminorOthers · 1 January 2026Donated a Custom Superlite firearm that became the top-selling item at New Hope's 2026 Quilt Auction.
• McFarland CliniccoreStrategic or Co-development Partner · 1 January 2025McFarland Clinic, a physician-owned multi-specialty clinic in central Iowa, made a generous donation to complete New Hope's barrier-free lifts campaign. Their physicians pledged funds to install dual-track lifts across campus, ensuring safe and dignified support for residents with mobility challenges, aligning with their mission to improve community health and well-being.
• Nick Nurse FoundationcoreStrategic or Co-development Partner · 1 January 2025Provides ongoing music therapy services through licensed therapist Colleen Hecht for weekly group sessions with up to 10 individuals at a time, enriching lives through the power of music.
• Outlaw GraphicsminorOthers · 1 January 2024Donated approximately 100 printed white t-shirts annually for all Color Round participants for four years, creating a sense of belonging during the annual event.
• St. Anthony Regional Hospital Environmental ServicescoreStrategic or Co-development Partner · 1 January 2024Welcomed two individuals supported by New Hope onto their hospital team. Lisa Kouri and Tyler Loew went above and beyond, providing mentorship, adjusting plans, listening with empathy, and creating opportunities for success both in the workplace and beyond.
• Renew ChurchcoreStrategic or Co-development Partner · 1 January 2023Hosts bible study sessions with New Hope's Connections program participants every other week, including singing, scripture, conversation and craft projects. Opens gym one day weekly for basketball and games, and hosts dances with DJ services.
• Phic Lovan / National Seating and MobilitycoreTechnology or Integration · 1 January 2023Provider of personalized equipment including barrier-free lift systems and wheelchairs for more than 15 years. Works closely with New Hope clients, therapists, and adaptive equipment department to ensure each individual has equipment needed for optimal living.
• RPM Club of CarrollminorOthers · 1 January 2023Made $400 donation to New Hope's Client Special Needs Fund. Carroll non-profit car club has donated over $35,000 to various needs and groups over 35 years, with their 19th Annual Car Show drawing a record 213 entries.
• Cookies BBQ Rib WagonminorGTM or Marketing Partner · 1 January 2022Fundraiser partner where a portion of sales from events comes back to New Hope to support mission of enriching lives of individuals with disabilities.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Sevita Health: Large national operator of home and community-based services for individuals with intellectual, developmental, and behavioral health needs; parent of REM Iowa. Same Medicaid waiver funding streams as New Hope, but operates across many states and offers a much broader clinical services menu including behavioral health and home health.
• BrightSpring Health Services: Public diversified provider of home and community-based health and human services, including pharmacy and behavioral health. Operates large Medicaid-funded disability services lines that overlap with New Hope's ICF and supported-employment programs, but serves a far broader geography and product set.
• AbleLight: National faith-based nonprofit operating residential, day, and employment programs for individuals with intellectual and developmental disabilities. Comparable service mix and nonprofit funding model, but operates across multiple states with national scale.

Direct peers

• Dungarvin: Multi-state provider of residential, in-home, day, and employment supports for people with intellectual and developmental disabilities. Directly comparable service mix to New Hope, with similar Medicaid waiver funding model and emphasis on community-based residential placements.
• REM Iowa: Iowa's largest provider of disability and behavioral health services, now part of Sevita, offering residential, day, and employment supports for individuals with intellectual and developmental disabilities across the same geography where New Hope operates. Directly comparable model: Medicaid-funded residential placements, community-based employment, and 24-hour supports.
• Benchmark Human Services: Midwest-headquartered nonprofit (Fort Wayne, IN) operating residential, day, employment, and behavioral health programs for individuals with intellectual and developmental disabilities. Comparable full-lifecycle disability services model and similar CARF-equivalent quality framework.
• Hope Enterprises: Nonprofit organization in north-central Pennsylvania providing residential, vocational, and community-based supports for individuals with intellectual and developmental disabilities. Directly comparable integrated service model combining residential homes, employment services, day programs, and thrift/fundraising arms.
• Mosaic: Faith-affiliated Midwest nonprofit headquartered in Nebraska serving people with intellectual disabilities through ICF/ID, supported living, employment, and day services. Closely comparable diversified service mix and rural-Midwest footprint, with comparable reliance on Medicaid and donor support.
• Penn-Mar People: Pennsylvania-based nonprofit supporting individuals with intellectual and developmental disabilities through residential homes, employment services, day programs, and community participation. Comparable nonprofit, integrated service portfolio and donor-funded model.

Others

• The Arc: National advocacy and direct-service network for people with intellectual and developmental disabilities. Some state/local Arc chapters operate residential and employment programs comparable to New Hope, while the parent organization provides policy, advocacy, and referral infrastructure rather than direct residential care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/NewHopeVillageOrg

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Hope