What Tiger Facility Services does

Tiger Facility Services is a Berlin-based B2B facility services company operating as a brand under BAT Business Services GmbH (incorporated in Berlin, HRB 172152 B; managing director Shawn Moore). The company provides commercial cleaning and related facility management services to businesses across nine major German cities (Berlin, Düsseldorf, Dortmund, Frankfurt, Hamburg, Hannover, Köln, München, Stuttgart). Founded in 2014 (per some city pages) or 2016 (per the authoritative About page), Tiger targets a horizontally diversified customer base spanning startups, SMEs, mid-market firms, and large enterprises, with named customers including Mindspace, Pleo, Wolt, Sotheby's, Helpling Group, Zenjob, Honeypot, Freche Freunde, Emmy, and Forest Gum. The company's stated positioning is a digitally-enabled, transparent alternative to traditional German cleaning providers.

The core product portfolio includes regular office cleaning (Büroreinigung / Unterhaltsreinigung), intensive deep cleaning (Grundreinigung), RKI-compliant medical and dental practice cleaning (Praxisreinigung), and commercial/industrial cleaning (Gewerbereinigung). Add-on services include day porter (Tageskraft), window and glass cleaning (Fenster- & Glasreinigung), post-construction cleaning (Bauendreinigung), facility management (Hausmeisterservice), and commercial garden care (Gewerbliche Gartenpflege). Service delivery is managed through the proprietary Tiger-Kundenportal digital customer portal, which provides real-time cleaning checklists, centralized contract and invoice management, and scheduling. Quality assurance is anchored by the Partner Success Index (PSI), a data-driven scoring system evaluating 4,700+ cleaning assignments monthly and enforcing a minimum 90% performance threshold for partner teams, supported by automated substitute management for continuity.

Revenue is generated primarily through recurring subscription contracts structured around three named plans: Tiger Flex (1-month rolling), Tiger Standard (12-month), and Tiger Partner (24-month), with pricing varying by city, square meter, and cleaning frequency. Additional revenue streams include one-time cleaning services, window cleaning priced at €2-€5/m², and facility management add-ons. The go-to-market model is digital-first, combining self-service online quote calculators and instant pricing for SMBs with dedicated account management for enterprise clients. Operating scale includes 215,000+ m² cleaned monthly, 900+ customers in Hamburg alone, 5,000+ cleaning services performed monthly in Hamburg, a 99.02% measurable excellence rate, and a 4.3/5 Trustpilot rating. Tiger operates with 11-50 internal employees, relying on a partner network of cleaning teams for service delivery, and has disclosed only one early funding round (2014, DN Capital as lead, $0 reported).

Name

Tiger Facility Services

Legal name

BAT Business Services GmbH

Website

https://tigerfacilityservices.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Tiger Facility Services is a Berlin-based B2B facility services company offering commercial cleaning and facility management across 9 German cities, serving SMEs and enterprises through a digital-first platform with subscription contracts and real-time quality tracking.

Ownership category

akta.pro rank

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Recurring Cleaning Services: Monthly subscription-based cleaning services billed on a flat-rate monthly basis. Services include office cleaning, facility cleaning, and practice cleaning with flexible contract terms (1, 12, or 24 months). Revenue is generated through recurring monthly fees based on square footage and frequency.
2. One-Time Cleaning Services: One-off cleaning services including window cleaning, carpet cleaning, construction cleaning, and move-in/move-out cleaning. Billed per service or by the hour for ad-hoc requirements.
3. Facilities Management Services: Additional services including janitorial services, garden maintenance, and winter services offered as add-ons to the core cleaning contract.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Tiger Facility Services provides B2B commercial cleaning and facility management services to businesses across Germany, including regular office cleaning, intensive deep cleaning (Grundreinigung), medical practice cleaning (Praxisreinigung) compliant with Robert Koch Institute (RKI) guidelines, and commercial/industrial cleaning. Services are delivered by fixed cleaning teams and managed through a proprietary digital customer portal (Tiger-Kundenportal) offering real-time checklists, contract management, and transparent reporting. The company sells its offerings via three subscription plans (Flex 1-month, Standard 12-month, Partner 24-month) and operates in nine major German cities.

Product overview

Tiger Facility Services is a B2B cleaning and facility management company offering a portfolio of professional cleaning and facility services for commercial clients across Germany. The core offering consists of regular office cleaning (Unterhaltsreinigung), intensive deep cleaning (Grundreinigung), practice/medical facility cleaning (Praxisreinigung), and commercial/industrial cleaning (Gewerbereinigung). All services are managed through the Tiger-Kundenportal (digital customer portal), a proprietary web-based platform that enables real-time task tracking, centralized contract and invoice management, and scheduling. Service delivery is structured around three named subscription plans — Flex (1-month rolling), Standard (12-month), and Partner (24-month) — which differ in pricing, cancellation terms, and pause allowances. Additional add-on services include Day Porter (Tageskraft), window and glass cleaning, post-construction cleaning, and, in select cities, full facility management (Hausmeisterservice) and commercial garden care.

Differentiator

Problem solved

Functional benefit

Products and services

• Office Cleaning & Maintenance Cleaning (Büroreinigung & Unterhaltsreinigung) Regularly scheduled office cleaning performed at fixed intervals (daily to weekly) covering surface dusting, floor care, sanitary cleaning, kitchen management, and waste disposal for commercial offices.
• Deep Cleaning (Grundreinigung) Intensive deep cleaning performed 1–2 times per year to remove stubborn dirt from hard-to-reach areas, behind radiators, and floor edges, establishing the base for ongoing maintenance cleaning.
• Medical Practice Cleaning (Praxisreinigung) Specialized cleaning for medical and dental practices following Robert Koch Institute (RKI) hygiene guidelines, including targeted disinfection of treatment surfaces, equipment, and high-traffic zones with digital documentation for health authorities.
• Commercial and Industrial Cleaning (Gewerbereinigung) Cleaning services for production facilities, logistics centers, and large-scale business premises, including floor care, sanitary cleaning, and maintenance for heavy-duty environments.
• Window and Glass Cleaning (Fenster- & Glasreinigung) Professional window and glass cleaning for interior and exterior surfaces, frames, sills, and removal of stubborn residues such as stickers and spider webs.
• Post-Construction Cleaning (Bauendreinigung) Post-construction and move-in/move-out deep cleaning removing construction dust, cement residue, paint splatter, protective films, and stickers, including joint inspection walkthrough and handover protocol.
• Day Porter Service (Tageskraft) On-site cleaning staff working during business hours to maintain continuous cleanliness in high-traffic offices, co-working spaces, and large office complexes, including corridor cleaning, post-meeting cleanup, kitchen care, and consumables restocking.
• Facility Management Service Munich (Hausmeisterservice München) Facility management service including technical maintenance, minor repairs, light bulb replacement, painting, sanitary and kitchen inspections, furniture relocation, event setup and teardown, waste disposal, winter service, and garden care, available as one-off or recurring service.
• Commercial Garden Care (Gewerbliche Gartenpflege)

Quantifiable outcome

• 99.02% measurable excellence rate
• +4 more outcomes

Named customers10 records

Segments5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• BAT Business Services GmbHcoreOthers · 1 January 2016Tiger Facility Services is a brand of BAT Business Services GmbH, based in Berlin. BAT Business Services provides the corporate structure and operational infrastructure for the Tiger cleaning service brand, which operates as a leading online marketplace for commercial cleaning services in Germany.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Helpling Group: Berlin-headquartered digital marketplace for cleaning and home services; listed as both customer and ecosystem partner of Tiger via BAT/Helpling linkage, and competes head-on for B2B and B2C cleaning contracts across Germany.
• Book a Tiger: German digital cleaning platform serving B2B and B2C customers with online booking and subscription cleaning — direct, near-overlap competitor in Tiger's core SME office-cleaning market.

Broad incumbents

• Dussmann Group: One of Germany's largest facility services providers offering commercial cleaning, security, catering and technical building services at scale; competes for multi-site enterprise contracts that Tiger targets.
• Gegenbauer Services: Major Berlin-based facility services group with full janitorial, technical and outdoor maintenance portfolios across Germany — broad incumbent competing for the same enterprise RFPs.
• Wisag Facility Service: Large German facility management company providing cleaning, security, catering and building services nationally; meaningful overlap on commercial cleaning and integrated facility management.
• Piepenbrock Unternehmensgruppe: Established German family-run facility services and cleaning provider covering commercial cleaning, maintenance and security — direct incumbent overlap in office and industrial cleaning.
• Strabag PFS: Facility management subsidiary of construction group Strabag; delivers commercial cleaning, technical and property services to large corporate and public-sector clients in Germany.
• Dorfner Gebäudemanagement: Mid-sized German facility management group offering commercial cleaning, glass/facade cleaning and integrated building services to enterprise clients.

Emerging players

• Cleanzy: Emerging digital-first office cleaning and facility platform active in European markets; comparable as a tech-enabled challenger targeting SME and mid-market office cleaning.

Regional players

• Hausengel: Digital broker/agency for cleaning and care services operating primarily in DACH; partially comparable business model (online matching for cleaning services) relevant to Tiger's partner-program mechanics.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/tigerfacilityservices/?originalSubdomain=de

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tiger Facility Services