Bay Haven Care Community

What Bay Haven Care Community does

Bay Haven Care Community is a family-owned and operated senior living provider founded in 1969 by Elwyn and Dawn Strandholt in Collingwood, Ontario. The organization operates a single combined Retirement Home and Long-Term Care facility at 499 Hume Street, serving as the only retirement community in Collingwood offering both care levels on one campus. Retirement Home services target active and independent seniors with hotel-like amenities, 24-hour caregiver availability, and barrier-free floor plans; Long-Term Care provides 24-hour nursing care for residents unable to live independently, with eligibility determined by Ontario's Local Health Integration Network (LHIN). The facility also offers specialized dementia care through staff training in Teepa Snow's Positive Approach to Care, a Snoezelen multi-sensory therapy room, and a recreation program built around seven dimensions of well-being. Additional community-engagement programs include Books on Wheels (with the Collingwood Public Library), organized excursions, a Traveling Tuck Shop, and a Family Council established in June 2019.

The business operates on two recurring revenue streams: government-regulated accommodation fees for Long-Term Care residents (ward, semi-private, or private rooms at rates set by the Ontario Ministry of Health) and private-pay monthly fees for Retirement Home residents. Admissions come through LHIN coordination for LTC and direct family inquiry for retirement living, supplemented by referrals through membership organizations ORCA and OLTCA. The organization employs 101-250 staff, maintains an active Facebook presence and weekly blog, and announced plans in January 2020 to merge with Collingwood Nursing Home to develop a new combined facility. Leadership includes Administrator Scott Strandholt (son of founders), Medical Director Dr. M. S. Gandhi, RN Director of Nursing Lillian Kelly, and Retirement Home Manager Roseanne Beaupre (50+ year tenure).

Name

Bay Haven Care Community

Legal name

Bay Haven Care Community

Website

https://bayhaven.com

Company type

Private

Founded year

1969

Operating status

Operating

Headcount range

101–250 employees

Short description

Family-owned Collingwood, Ontario senior care community operating since 1969, providing both Retirement Home and 24-hour Long-Term Care services under one roof for local seniors, with specialized dementia and sensory therapy programs.

Ownership category

akta.pro rank

Product category

Senior Living and Long-Term Care

NAICS

Continuing Care Retirement Communities (623311), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Assisted Living Facilities for the Elderly (623312)

SIC

Services-Skilled Nursing Care Facilities (8051), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Single-Site CCRCs (HLADAEAE)

akta.pro secondary industries

Continuing Care Retirement Communities (CCRC) with Memory Care (HLADACAD), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)

Keywords

• Senior living services
• Long-term care
• Retirement home
• Dementia care
• Nursing home care

Headquarters

HQ city

Collingwood

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D

Revenue model

1. Long-Term Care Accommodation Fees: Government-regulated accommodation fees for long-term care residents. Options include ward (shared), semi-private, and private rooms. Daily rates are set by the Ontario Ministry of Health and Long-Term Care.
2. Retirement Home Fees: Retirement home living fees for active and independent seniors. Services include meals, activities, housekeeping, and access to caregivers 24 hours per day. Pricing varies based on care level and room type.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Bay Haven Care Community operates a dual-licensed senior living campus in Collingwood, Ontario that provides independent Retirement Home living with hotel-style services and 24-hour caregiver support, alongside a government-regulated Long-Term Care Home offering 24-hour nursing care for residents who cannot live independently. The community layers specialized dementia care, Snoezelen multi-sensory therapy, and a 7 Dimensions of Well-being recreation program onto both sides of the facility, allowing residents to age in place as care needs escalate.

Product overview

Bay Haven Care Community operates as a unified dual-service senior living provider offering both Retirement Home and Long-Term Care/Nursing Home living options on a single campus in Collingwood, Ontario. The community provides comprehensive care services including specialized dementia care programs utilizing Teepa Snow's Positive Approach to Care methodology, a Snoezelen sensory therapy program, and holistic recreation programming based on the 7 Dimensions of Well-being model. Additional services include a Traveling Tuck Shop, Books on Wheels library program, organized excursion outings, and a Family Council for resident family engagement. The community also maintains COVID-19 visitor policies and an online scheduling platform for designated caregiver visits.

Differentiator

Problem solved

Functional benefit

Products and services

• Retirement Home Active and independent senior living offering hotel-style services with 24-hour caregiver availability, tailor-made enhanced personal care options, barrier-free floor plans, meals, activities, and socialization opportunities for seniors who can largely live independently.
• Long-Term Care / Nursing Home 24-hour long-term nursing care for individuals who are not able to live independently, with eligibility determined and arranged by Community Care Access Centres (CCAC) / Local Health Integration Network (LHIN). Offers ward, semi-private, or private rooms with fully air-conditioned accommodations.
• Snoezelen Sensory Program Non-directive multi-sensory stimulation therapy for residents with cognitive dissonance, featuring a Snoezelen room with a 1.5-metre Bubble Tube, fibre optic cascade, lighting effects, scent, music, textures, and videos to support cognitive engagement and communication.
• Dementia Care Program Specialized dementia care and support built on Teepa Snow's Positive Approach to Care methodology, with trained staff delivering structured routines, sensory stimulation, and behavioural support for residents living with Alzheimer's disease and related dementias.
• 7 Dimensions of Well-being Recreation Program Holistic recreation programming covering emotional, intellectual, physical, vocational, social, spiritual, and environmental well-being, including Bingo, happy hour, musical performances, outings, trivia games, and other group activities for residents across both retirement and long-term care sides.

Quantifiable outcome

• Three centenarian residents (ages 102, 104, 106) demonstrating successful longevity care
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Collingwood Public LibrarycoreStrategic or Co-development PartnerBooks on Wheels program delivers library books directly to residents who have signed up. Residents receive multiple books per month across various genres. Visually impaired residents can access audible books. This partnership keeps residents mentally stimulated without needing to visit the library.
• Georgian Triangle Humane SocietyminorStrategic or Co-development PartnerCollaboration on Valentine's Day fundraiser. Bay Haven residents baked and decorated cupcakes sold to staff and residents, with proceeds donated to the Humane Society. Therapeutic Paws of Canada also brings therapy dogs for visits.
• Collingwood Ice Cream CompanyminorStrategic or Co-development PartnerAnnual collaboration provides FREE ice cream from the Collingwood Ice Cream Company truck to all residents. Residents choose flavors and whether cone or bowl. Local collaboration between two Collingwood businesses.
• Town of CollingwoodminorStrategic or Co-development PartnerBay Haven participates in the Adopt-A-Road Program, cleaning Pretty River Parkway twice yearly. Town crier Ken Templeton participated in Bay Haven's 51st anniversary celebration. Excursion committee organizes outings around the region.
• Positive Approach to Care (Teepa Snow)coreImplementation/ SI/ Consulting PartnerStaff attended Teepa Snow's dementia care conference near Orillia, Ontario. Teepa Snow is a leading trainer providing support and care training for dementia. Her organization focuses on approaches based on authenticity, empowerment, compassion, and curiosity. Training helps staff develop awareness, knowledge, and skills to better support residents living with dementia.
• The Living Wish FoundationminorStrategic or Co-development PartnerOrganization provides medically supervised end-of-life wishes to patients facing terminal diagnosis. Helps terminally ill residents make their last wish come true, enhancing quality of life. Wishes can include visiting home, attending events, or celebrating occasions early.
• Therapeutic Paws of CanadaminorStrategic or Co-development PartnerVolunteer therapy dogs visit residents. Virginia brought Poodle Enzo and Alex brought Golden Retriever Georgia for Valentine's Day bake sale event. Dog visits bring joy and comfort to residents.
• Pie Wood Fire Pizza JointminorOthersDuring COVID-19 pandemic, Pie Wood Fire Pizza Joint donated wood-fired pizza to Bay Haven staff as part of community support for frontline workers.
• Tim HortonsminorOthersDuring COVID-19 pandemic, Tim Hortons donated donuts, Timbits, and coffee to Bay Haven staff as part of community support for frontline workers. Also provided coffee during Staff Appreciation Week.
• SubwayminorOthersDuring COVID-19 pandemic, Subway donated subs to Bay Haven staff as part of community support for frontline healthcare workers.
• Collingwood Fire DepartmentminorOthersFirefighters drove firetrucks by Bay Haven Care Community to salute all staff members during the COVID-19 pandemic, showing community appreciation for frontline workers.
• Collingwood Royal Canadian LegionminorStrategic or Co-development PartnerMembers donated a large Canada Day cake for Bay Haven residents' Canada Day Social celebration.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Broad incumbents

• Extendicare: Major Canadian provider of long-term care and retirement living, with significant Ontario LTC footprint. Comparable on the LTC side, particularly around government-regulated accommodation and LHIN referral processes.
• Sienna Senior Living: Canadian operator of retirement residences and long-term care communities, including in Ontario. Directly comparable operating model combining retirement and LTC services, but at much larger scale than Bay Haven.
• Chartwell Retirement Residences: One of Canada's largest senior living operators with retirement and long-term care communities across multiple provinces. Comparable to Bay Haven in offering both retirement and care services, but at national scale and as a publicly traded incumbent.
• Revera Inc. Large private Canadian senior living operator with retirement residences and long-term care homes across multiple provinces. Comparable dual-service model, operating at national scale versus Bay Haven's single site.

Regional players

• Amica Senior Lifestyles: Canadian operator focused on premium retirement residences. Comparable on the retirement home side and private-pay positioning, though Amica does not operate government-funded LTC beds.

Others

• Bayshore HealthCare: One of Canada's largest home health and personal care providers. Comparable as a senior care service provider in Ontario, though focused on home-based rather than residential care delivery.

Direct peers

• Seasons Retirement Communities: Ontario-based retirement community operator with multiple mid-sized residences. Comparable private-pay retirement model and mid-market positioning, though without the LTC component Bay Haven offers.
• Verve Senior Living: Ontario-focused operator of retirement residences with several communities in the province. Comparable mid-sized private operator model serving similar retirement home clientele.
• All Seniors Care Living Centres: Privately owned Canadian operator of retirement residences and long-term care homes, with Ontario presence. Closely comparable mid-sized operator offering retirement and LTC services in a similar private-pay/government-funded mix.
• Collingwood Nursing Home: Local Collingwood long-term care operator slated to merge with Bay Haven Care Community. Most directly comparable as a co-located LTC provider and announced merger partner.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/BayHavenCareCommunity
• LinkedInlinkedin.com/company/bay-haven-senior-care-community

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Bay Haven Care Community