Citizens Communications

What Citizens Communications does

Citizens Communications Corporation (operating as C3bb) is a municipal wireless broadband Internet service provider wholly owned and operated by the City of Scottsburg, Indiana, as an extension of the city's electrical department. Founded in 2004 and headquartered at 2 E. McClain Ave., Scottsburg, the company delivers always-on wireless broadband across 9 southern Indiana counties (Scott, Jackson, Washington, Jefferson, Jennings, and parts of Bartholomew, Clark, Shelby, and Johnson) via 52 tower locations backed by a fiber backbone, with up to 12 miles of coverage radius per tower and speed tiers ranging from 128 Kbps to 3 Mbps.

The core product set includes residential wireless broadband (up to 3 email addresses, $25 installation and $25 equipment deposit), business wireless broadband (up to 10 email accounts, $75 installation, dedicated closed-network options), browser-based webmail, and a prerequisite free site survey to confirm signal availability before installation. Professional installation and equipment maintenance are performed by company technicians, and the network is protected by per-circuit firewalls. Sales and onboarding are handled through direct phone inquiries (812-752-7204), online contact and site-survey forms, with billing supported by Pay.gov and PayTrust Solutions integrations across online, phone, and in-person channels (Scottsburg City Hall).

Citizens Communications serves residential households, small and mid-sized businesses (including The Peoples Bank, Fewell Monument, Miss Amy's Daycare, Kings Korner & Auction-It Today), enterprise customers (Wooded Glen Retreat and Conference Center), and multi-tenant property owners (The Woods of Scottsburg), with revenue generated primarily through recurring monthly subscriptions. The operating model is hybrid municipal utility / community ISP, leaning on local-government ownership, regional referral networks, and a Customer-of-the-Month marketing program rather than outside capital or venture-scale growth.

Name

Citizens Communications

Legal name

Citizens Communications Corporation

Website

https://c3bb.com

Company type

Private

Founded year

2004

Operating status

Operating

Short description

Citizens Communications is a municipal wireless broadband Internet service provider, owned and operated by the City of Scottsburg, Indiana, delivering always-on connectivity across 9 southern Indiana counties via 52 tower locations backed by a fiber backbone, serving residential, small business, enterprise, and multi-tenant property customers on a monthly subscription model.

Ownership category

akta.pro rank

Product category

Wireless Broadband Internet Service

NAICS

Wired and Wireless Telecommunications (except Satellite) (5171), Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Municipal & Community Broadband ISPs (HDAIADAH)

akta.pro secondary industry

Municipal & Community Broadband Networks (HDAIACAE)

Keywords

• Wireless broadband internet
• Municipal broadband services
• Fixed wireless internet
• Rural broadband connectivity
• Residential internet service

Headquarters

HQ city

Scottsburg

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Others

Revenue model

1. Monthly Wireless Broadband Subscription: Recurring monthly subscription service for residential and business wireless broadband Internet connectivity. Customers pay a flat monthly fee for always-on Internet access with no per-seat fees for businesses.
2. Installation and Equipment Fees: One-time fees including $25 installation charge and $25 equipment deposit for residential service, and $75 installation charge for business service. Professional installation included.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Citizens Communications Corporation (C3bb) provides fixed wireless broadband internet services to residential and business customers across nine southern Indiana counties through a network of 52 tower locations supported by a fiber backbone. The service delivers always-on connectivity with speeds ranging from 128Kb to 3Mb per second, professional installation, and bundled email accounts (up to 3 residential, up to 10 business). The company is a municipal utility owned and operated by the City of Scottsburg as an extension of the city's electrical department.

Product overview

Citizens Communications (C3bb) offers wireless broadband Internet service as a single unified product line serving both residential and business segments in southern Indiana. The core offering consists of always-on wireless broadband connectivity delivered through a network of approximately 52 tower locations spanning nine counties. Residential service includes up to 3 email addresses, while business service provides up to 10 email accounts. The company also offers a web-based email client (webmail) accessible via browser, and a site survey service to verify signal availability before installation. All services are supported by a fiber backbone infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• C3bb Residential Wireless Broadband Always-on wireless broadband Internet service for residential customers in southern Indiana, offering high-speed connectivity through a tower-based network with fiber backbone support, flat monthly pricing with no per-seat fees, and bundled email accounts (up to 3 per household). Includes professional installation and equipment.
• C3bb Business Wireless Broadband High-speed wireless broadband connectivity for small businesses and corporate clients in southern Indiana, including up to 10 email accounts, always-on service, no per-seat fees, optional dedicated closed network configurations, and contract pricing options. Targeted at SMBs needing reliable connectivity for operations, multi-branch linking, online banking, and website hosting.
• C3bb Webmail Browser-based email service allowing C3bb customers to send and receive email from any Internet-connected browser, supporting the email accounts bundled with residential and business broadband subscriptions.

Quantifiable outcome

• Speeds ranging from 128Kb to 3Mb per second supported by fiber backbone
• +3 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

One partnership is on record.

• City of ScottsburgcoreStrategic or Co-development PartnerCitizens Communications is owned and operated by the City of Scottsburg as an extension of the electrical department. This municipal partnership provides local government backing and community integration.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Longmont NextLight: NextLight is the City of Longmont, Colorado's municipal broadband utility offering fiber internet to residents and businesses. It is a near-perfect analogue to C3bb as a city-owned broadband ISP serving a defined community, demonstrating the municipal broadband model that Citizens Communications follows.
• Rise Broadband: Rise Broadband is one of the largest fixed wireless ISPs in the United States, serving rural and suburban markets across 20+ states. It directly competes with Citizens Communications in the rural WISP category, using tower-based distribution to deliver broadband where fiber is uneconomic.
• Cedar Falls Utilities: Cedar Falls Utilities is a municipal utility in Cedar Falls, Iowa that offers broadband, cable TV, and telecom services. It mirrors the C3bb model as a city-owned utility extending from electric/water services into broadband internet for residential and business customers.
• Jackson Energy Authority: Jackson Energy Authority is a municipal utility in Jackson, Tennessee providing broadband, fiber, and telecom services. It is comparable to Citizens Communications as another municipal-owned broadband provider serving a defined geographic region with fiber and wireless infrastructure.
• NextLink Internet: NextLink Internet is a rural-focused fixed wireless broadband provider serving small towns and rural areas across the Midwest and Texas. It competes head-to-head with C3bb in the rural WISP category, using similar tower-based distribution for residential and business broadband.

Emerging players

• Starlink (SpaceX): Starlink is SpaceX's LEO satellite broadband service rapidly expanding across rural America. While using different technology, it increasingly competes with rural WISPs like Citizens Communications for the same underserved household and small business broadband customers in southern Indiana.

Broad incumbents

• EPB Fiber Optics (Chattanooga): EPB is a municipal-owned electric utility that built a citywide fiber-to-the-home network in Chattanooga, TN. Like Citizens Communications, it is a municipally operated broadband utility providing internet service to a defined geographic territory, making it a directly analogous municipal broadband model — though at significantly greater scale.
• Frontier Communications: Frontier is a major ILEC offering fiber and DSL broadband across many rural and suburban Indiana markets. It overlaps with C3bb's footprint as an incumbent broadband provider serving the same southern Indiana counties, representing the legacy competitive backdrop Citizens must compete against.
• AT&T Internet (Indiana): AT&T is the dominant incumbent carrier in Indiana, offering DSL, fiber, and fixed wireless broadband across the state. It is the major incumbent competitor Citizens Communications must position against in southern Indiana counties.

Regional players

• Sparklight (Cable One): Sparklight is a cable broadband provider serving smaller cities and rural communities across the Midwest, South, and West. It is comparable to Citizens Communications as a broadband ISP competing in smaller markets across Indiana — though Sparklight uses HFC cable rather than tower-based wireless technology.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/scottsburg-city-of

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Citizens Communications