Artvise AB
Artvise AB is a Swedish ECM software vendor selling a unified contact center, case management, and e-forms platform to Swedish municipalities and regional healthcare organizations, generating revenue via subscriptions and a certified partner channel under parent group Confirma Software.
- Company typePrivate
- Founded2008
- HeadquartersSkellefteå, Sweden
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Artvise AB does
Artvise AB is a Swedish Enterprise Content Management (ECM) software vendor headquartered in Skellefte\u00e5, with additional offices in Stockholm and Malmö, operating under the parent group Confirma Software. The company sells a unified customer engagement platform built around three core modules — Artvise Contact Center (intelligent routing, softphone, call recording), Artvise Kundtj\u00e4nst (case management with knowledge base and workflow automation), and Artvise E-tj\u00e4nst (e-forms for citizen services) — plus add-on modules including a mobile app, visitor management, document management, customer surveys, and on-call scheduling. The Contact Center and case management products share a single database, enabling omnichannel case handling across phone, email, chat, and digital channels within one system.
The technical stack is delivered as desktop client, web client (Specialistwebben), and mobile app, with integrations into Microsoft Teams, Active Directory, BankID (via CGI GRP3 API), DIGG Digital Post, LEX diary system, and Brilliant service measurement. The product is heavily localized to Swedish public-sector workflows, including DIGG digital mail, SKR service measurement exports, and Swedish-language UI. Artvise 9.0 (released January 2026) extended the WCF API to expose knowledge base content and call recordings for downstream AI use.
Commercially, Artvise generates revenue through subscription-based licensing of its core modules supplemented by professional services delivered through a certified partner network that includes Iver, Knowit, Tele2, Icoserv, Interlan, Bredband2, Infracontrol, Netnordic, and Nexxer. Pricing is quote-based and not publicly disclosed. Go-to-market is sales-led with a parallel channel motion: direct enterprise field sales (anchored in Stockholm) target large municipalities and regional healthcare organizations, while certified partners handle implementation and mid-market reach. The customer base is concentrated in Swedish municipalities (35% market share, including Motala, Lidköping, Vaggeryd, Södertälje, Sigtuna, Luleå, Nyköping) and regional healthcare buyers, most notably Västra G\u00f6talandsregionen, which alone handles approximately 5 million calls per year on the platform.
Artvise AB firmographics
Firmographics- Name
- Artvise AB
- Legal name
- Artvise AB
- Website
- https://artvise.se
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Artvise AB is a Swedish ECM software vendor selling a unified contact center, case management, and e-forms platform to Swedish municipalities and regional healthcare organizations, generating revenue via subscriptions and a certified partner channel under parent group Confirma Software.
- Ownership category
- akta.pro rank
Artvise AB industry classification
Industry- Product category
- Enterprise Content Management Software
- NAICS
- Software Publishers (51321), Custom Computer Programming Services (541511)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Enterprise Content Management (ECM) Suites (HDAEAGAB)
Keywords
Where Artvise AB is headquartered
LocationHeadquarters
- HQ city
- Skellefteå
- HQ country
- Sweden
- HQ region
- Europe
Offices3 records
Markets served
Artvise AB business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Subscriptions: Artvise offers subscription-based licensing for their Contact Center, Case Management, and E-forms platforms. The software is delivered as a SaaS solution with annual or multi-year contract billing implied by their license management system and partner program structure.
- Partner Services: Revenue from partner ecosystem including implementation services, training, and certifications delivered through certified partners such as Iver, Knowit, Tele2, and others.
- Training and Education: Artvise provides training and certification programs for partners to maintain expert competence on the platform.
Go-to-market motion2 records
Distribution channels3 records
Marketing channels9 records
Artvise AB product offering
Product offeringCore offering
Artvise AB develops and sells Enterprise Content Management (ECM) software for Swedish public-sector and information-intensive organizations. Its three core platforms — Artvise Contact Center, Artvise Kundtjänst (case/service desk management), and Artvise E-tjänst (e-services/e-forms) — are delivered as an integrated system that unifies multi-channel customer contact handling, case workflows, knowledge management, and e-form processing for municipalities, healthcare regions, and other public-sector buyers.
Product overview
Artvise is a Swedish software company offering a unified contact center and case management platform with three core modules: Artvise Kundtjänst (Service Desk) for case management, Artvise Contact Center for call center operations, and Artvise E-tjänst for digital services/e-forms. The platform operates as an integrated system where Contact Center and case management share the same database, enabling omnichannel customer service across all channels. Additional modules include Artvise Mobile (app), Artvise Besökssystem (visitor management), Document Management, Customer Surveys, and Jourlista (on-call scheduling). The company operates under Confirma Software and focuses on public sector and information-intensive organizations in Sweden.
Differentiator
Problem solved
Functional benefit
Products and services
- Artvise Kundtjänst (Service Desk) Case management system for qualitative customer service and increased efficiency, handling all customer contact channels. Includes knowledge base, internal referrals, user management, reporting, template functionality, process engine workflow automation, and integration with the Artvise Contact Center and E-tjänst modules. Sold to Swedish municipalities, regional healthcare organizations, and property management companies.
- Artvise Contact Center Modern contact center software with softphone, intelligent call routing and queuing, phonebook management with information rows, call logging and recording, agent status, calendar activities, referrals, and multi-channel customer interaction handling. Includes TLS/SRTP encrypted phone traffic and integrations with BankID, Active Directory, Microsoft Teams, and DIGG Digital Post. Deployed in production by Västra Götalandsregionen handling roughly 5 million incoming calls per year.
- Artvise E-tjänst (E-Service) Digital service platform that enables organizations to build and deliver accessible e-services and e-forms to citizens and customers. Includes e-service builder, form handling, dropdown lists, and BankID signing integration. Used by Swedish municipalities such as Lidköping and Vaggeryd for citizen-facing digital services with flexible configuration.
- Artvise Mobile Mobile application for customer service staff providing on-the-go access to case management, phonebook entries with activity status icons, calendar view for activities and referrals, and case sorting capabilities. Sold as a companion app to Artvise Kundtjänst and Artvise Contact Center deployments.
Quantifiable outcome
- 35% of all Swedish municipalities use Artvise
- +3 more outcomes
Companies that use Artvise AB
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
Artvise AB technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability9 records
Feature6 records
Artvise AB partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core.
- IverIver is a certified Artvise partner offering sales and implementation services for the Artvise platform to Swedish customers.
- KnowitKnowit is a certified Artvise partner providing consulting and implementation services for Artvise solutions.
- Tele2coreTele2 is a key partner in delivering Artvise Contact Center solutions, particularly for large healthcare organizations like Västra Götalandsregionen. Tele2 serves as telecommunications provider alongside Artvise software.
- IcoservIcoserv is a certified Artvise partner providing implementation and integration services.
- InterlanInterlan is a certified Artvise partner offering networking and integration services.
- Bredband2Bredband2 is a certified Artvise partner providing connectivity and integration services.
- InfracontrolInfracontrol is a certified Artvise partner offering infrastructure and control services.
- NexxerNexxer is a certified Artvise partner offering consulting and implementation services.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Artvise AB competitors and assessment
Company assessmentRegional players
- EG A/S: Danish vertical-SaaS provider for public sector, utilities, and healthcare. Comparable as a Nordic public-sector software specialist with a similar module-based architecture and recurring-revenue model, though based in Denmark rather than Sweden.
Broad incumbents
- ServiceNow: Global enterprise platform for case management, workflow automation, and citizen services, widely adopted in public sector. Competes in Swedish municipal case-management opportunities where buyers want a global 'platform standard'.
- Genesys: Global contact-centre-as-a-service (CCaaS) platform sold to enterprise and large public-sector accounts, including healthcare. Directly overlaps with Artvise Contact Center at the telephony/intelligent-routing layer.
- OpenText: Global enterprise content management (ECM) suite vendor with deep public-sector penetration. Closest 'big-suite' competitor to Artvise's broader ECM positioning beyond the contact centre.
- Zendesk: Global customer-service and contact-centre software suite commonly evaluated for municipal and citizen-service use cases. Comparable at the customer-experience layer where Artvise's Contact Center competes.
- Salesforce: Global CRM and customer-service cloud platform that municipalities and healthcare regions increasingly deploy for case management and citizen engagement. Overlaps directly with Artvise Contact Center + Case Management.
- Microsoft Dynamics 365: Microsoft's CRM/customer-service platform bundled into the public-sector Microsoft estate. Competes for the same Swedish municipal and healthcare Region procurement cycles, often on bundle economics rather than feature parity.
- TietoEVRY: Large Nordic IT services and software vendor with a substantial Swedish public-sector and healthcare practice. Competes for the same Swedish municipal and regional IT modernisation budgets, though from a much broader portfolio and services-led motion.
Direct peers
- Vitec Software Group: Nordic vertical-SaaS group building software for specific industries including the public sector. Comparable as a Scandinavian vertical-SaaS consolidator with deep public-sector familiarity, operating across multiple niche domains.
- Lime Technologies: Swedish CRM/case management and customer service software vendor serving Nordic mid-market and public sector. Closest functional analogue to Artvise's case management + customer service offering in the same geography, with overlapping customer profiles.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Artvise AB social profiles
Digital presenceArtvise AB compliance and trust
Trust signalCompliance2 records
Artvise AB financial estimates
Financial estimateRevenue estimate
Valuation estimate
Artvise AB leadership team
Management profileNumber of profiles
Profiles1 record
Artvise AB funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Artvise AB M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Artvise AB
What does Artvise AB do?
Artvise AB develops and sells Enterprise Content Management (ECM) software for Swedish public-sector and information-intensive organizations. Its three core platforms — Artvise Contact Center, Artvise Kundtjänst (case/service desk management), and Artvise E-tjänst (e-services/e-forms) — are delivered as an integrated system that unifies multi-channel customer contact handling, case workflows, knowledge management, and e-form processing for municipalities, healthcare regions, and other public-sector buyers.
Is Artvise AB a public or private company?
Artvise AB is a private company. It is classified as corporate owned and is currently operating.
When was Artvise AB founded?
Artvise AB was founded in 2008. It employs 51 to 100 people.
Where is Artvise AB based?
Artvise AB is headquartered in Skellefteå, Sweden, in the Europe region.
How does Artvise AB make money?
Three revenue lines are on record. Software Subscriptions are the primary driver. The others are partner Services and training and Education.
Who are Artvise AB's main competitors?
EG A/S is listed as a regional player. Broad incumbents are ServiceNow, Genesys, OpenText, Zendesk, Salesforce, Microsoft Dynamics 365 and TietoEVRY. Direct peers are Vitec Software Group and Lime Technologies.
Does Artvise AB have an API?
Yes. Artvise WCF API has been extended in version 9.0 with functions to retrieve knowledge base articles and call recordings. Knowledge base entries have administrative options to enable information for AI training, making entries accessible via API (requires separate setup by the installer).
What industry is Artvise AB in?
Artvise AB's product category is Enterprise Content Management Software. Its primary akta.pro industry code is HDAEAGAB, Enterprise Content Management (ECM) Suites. Its NAICS code is 51321 and its SIC code is 7373.