USO Northwest

What USO Northwest does

USO Northwest is a regional 501(c)(3) nonprofit chapter of the congressionally chartered USO, Inc., serving active-duty, reserve, guard, retiree and family members of the U.S. military across Washington, Oregon and Idaho. Founded in 1966 as part of the national USO established in 1941, the organization operates five physical centers — Sea-Tac International Airport (the highest-traffic location, serving 6,000+ travelers monthly), two installation-based centers at Joint Base Lewis-McChord, and Military Entrance Processing Station (MEPS) centers in Portland and Boise — supplemented by three Washington mobile outreach vans and an Oregon-Idaho truck-trailer that extend service to remote installations, training exercises and deployment events. A 600+ volunteer 'Army of Gratitude' delivers more than 50,000 hours of service annually, which the organization values at $1.5M+ in contributed labor.

The portfolio comprises 19 distinct programs across hospitality (Centers, Mobile USO), family support (Coffee Connections, Special Delivery baby showers, Youth Programs), career transition (USO Transitions), entertainment (USO Entertainment, USO Gaming), bereavement (Families of the Fallen and Dignified Transfers), and combat/recovery support (Care Packages, Wounded Warriors, USO Canine). Technology is not a core component of operations — there is no proprietary software, mobile application or AI capability disclosed; digital presence consists of standard social media channels, a website and an online Unit Support Request Form. Annual reach exceeds 200,000 service members and families, with cumulative reach of more than 4 million since 1966.

Revenue is generated entirely through private support, with no fees charged to beneficiaries. Streams include individual donations, corporate sponsorships (Delta Air Lines, Boeing, La-Z-Boy of Seattle, Alaska Airlines, Seattle Seahawks, Seattle Mariners, Starbucks, AT&T, GEICO and others), planned giving (wills, trusts, IRA beneficiary designations, charitable remainder trusts), a Commemorative Brick Program, and signature fundraising events (Five Star Gala, Red White and Blue Golf Classic, Stars & Stripes Golf Tournament). Distribution is achieved through the federal/state workplace-giving channels (Combined Federal Campaign #11381, King County Employee Giving #9585, WA State Combined Fund Drive #0376776) alongside direct corporate and event-driven fundraising.

Name

USO Northwest

Legal name

USO, Inc.

Website

https://northwest.uso.org

Company type

Private

Founded year

1966

Operating status

Operating

Headcount range

251–500 employees

Short description

USO Northwest is a 501(c)(3) nonprofit serving 200,000+ active-duty military, reserve, guard, retiree and family members annually across Washington, Oregon and Idaho through five physical centers, mobile outreach vans and 19 free programs spanning hospitality, family support, gaming, transition and bereavement.

Ownership category

akta.pro rank

Product category

Military Support Services

NAICS

Facilities Support Services (561210), Accommodation (721)

SIC

Services-Membership Organizations (8600), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Military & Government Extended Stay Lodging (THAGAEAG)

akta.pro secondary industries

Destination Services (Home Search, School Search, Area Orientation) (HSAKACAF), Special Needs & Accessible Travel Services (Local DMC) (THAKAEAL)

Keywords

• Military family support
• Nonprofit military support
• Service member hospitality
• Military transition programs
• Veteran family services

Headquarters

HQ city

Seattle

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Individual Donations: Tax-deductible donations from individuals supporting military families
2. Corporate Sponsorships: Corporate support through sponsorship, cause-marketing initiatives, in-kind and philanthropic donations from companies like Delta Air Lines, Boeing, Alaska Airlines, and others
3. Fundraising Events: Annual Five Star Gala and Golf Tournaments including the Red, White and Blue Golf Classic and Stars & Stripes Golf Tournament
4. Commemorative Brick Program: Purchase of personalized commemorative bricks mounted at USO Centers
5. Planned Giving: Wills, trusts, IRA donations, life insurance beneficiary designations, donor-advised funds, appreciated securities, real estate, charitable remainder trusts

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

USO Northwest operates physical USO Centers and mobile outreach programs that deliver free hospitality, family-strengthening, transition, entertainment, gaming, youth, and bereavement services to U.S. military service members and their families in Washington, Oregon, and Idaho. The organization runs five fixed-center locations plus multiple mobile units and approximately 19 distinct programs, all provided at no cost to users and funded through donations, corporate sponsorships, and fundraising events.

Product overview

USO Northwest is a nonprofit 501(c)(3) organization serving military personnel and their families throughout Washington, Oregon, and Idaho since 1941. The organization operates a network of physical facilities and mobile services, including five USO Centers (Sea-Tac International Airport, Shia Center at JBLM McChord, Camp Lewis Center at JBLM Lewis Main, Portland MEPS, and Boise MEPS), three Washington Mobile Outreach vans, and an Oregon-Idaho Mobile Outreach truck and trailer. The portfolio includes 19 distinct programs spanning hospitality (Centers, Mobile USO), family support (Coffee Connections, Special Delivery, Youth Programs), career transition (USO Transitions), entertainment (USO Entertainment, USO Gaming), combat support (Care Packages, Wounded Warriors), and bereavement support (Families of the Fallen). All programs and services are provided free of charge to military members and their families.

Differentiator

Problem solved

Functional benefit

Products and services

• USO Centers Physical center facilities providing military personnel and families with a relaxing, alcohol-free, non-partisan, non-religious environment with snacks, beverages, entertainment (movies, gaming), connectivity (Wi-Fi, computers, phones), and family activities. USO Northwest operates five fixed centers across Washington, Oregon, and Idaho as part of the global USO center network.
• Mobile USO Mobile outreach vans, trucks, and RVs that bring USO center amenities and programming to military locations without physical facilities, serving during trainings, deployments, homecomings, and throughout Washington, Oregon, and Idaho.
• Sea-Tac International Airport Center Travel-based USO center at Seattle-Tacoma International Airport providing military travelers with lounge, snacks, beverages, luggage storage, bunk room, La-Z-Boy recliner lounge with TVs, computers, free Wi-Fi, movie theater, and family room. Open seven days a week with extended hours.
• Shali USO Center Installation-based USO center at Joint Base Lewis-McChord (JBLM) McChord Field serving deploying soldiers and airmen with lounge, canteen, computers, Wi-Fi, gaming area, and monthly 'Thanks for Your Service' meals. Serves over 20,000 service members annually.
• Camp Lewis USO Center Installation-based USO center at JBLM Lewis Main offering a recliner lounge, canteen, free internet, computers, and family programs including Coffee Connections. Serves over 20,000 service members and families annually.
• Portland MEPS Center USO center at Portland Military Entrance Processing Station serving approximately 1,400 recruits monthly with snacks, drinks, video games, pool, and phone charging stations during processing hours.
• Boise MEPS Center USO center at Boise Military Entrance Processing Station providing beverages, snacks, and limited games for recruits processing through the station.
• USO Coffee Connections Monthly program bringing military spouses together for crafts, games, workshops, and networking opportunities to build friendships and learn about community resources.
• Thanks for Your Service Dinner Monthly meals provided to military personnel and families just before payday, offering a family-friendly environment and a night off from cooking. Hosted at Camp Lewis and Shali Centers.
• USO Special Delivery Baby shower program combining games, local guest speakers, and drawings for traditional baby shower gifts for military parents-to-be who are often away from their families during pregnancies. Available in-person and virtually.
• USO Transitions Career transition support program providing personalized action plans, professional development, education access, employment opportunities, and mentorship for service members and military spouses.
• USO Canine Program Program recognizing the human-dog connection, including therapy dogs, family pets, and military working dog programs that provide physical, mental, and emotional support.
• Care Packages Travel item packages containing toiletries, snacks, and reading material provided to service members deploying through the USO Shali (McChord) Center, with arrangements available for other deployments.
• USO Entertainment First-class entertainment programming partnering with entertainment and sports industries to bring celebrities and athletes to military members worldwide through in-person tours, virtual programming, and on-demand content.
• USO Gaming Gaming program providing capabilities online and in-person for service members and families, featuring tournaments, leagues, community events, and gaming centers with Rapid Response Gaming Kits for deployed personnel.
• Wounded Warriors Program Funding and support for activities supporting wounded, ill, and injured troops including BBQ cookouts, river rafting, sports games, tours, and concerts throughout the Pacific Northwest.
• Families of the Fallen and Dignified Transfers Specially trained staff and volunteers supporting and comforting traveling families of fallen heroes at Seattle-Tacoma International and Portland International Airports.
• USO Youth Programs Programs for children ages 0-18 offering activities to alleviate stress, enhance learning and cultural exposure, and build bonds with military families through reading, crafts, Lego building, and painting.
• Washington Outreach Program Three mobile canteens providing USO services at military trainings, pier side for deployments/homecomings, and throughout Washington state locations.
• Oregon and Idaho Outreach Program Mobile outreach truck and trailer providing USO services at military installations across Oregon and Idaho.

Quantifiable outcome

• 200,000+ military members and families served annually
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

14 partnerships are on record, tiered major sponsor, sponsor and program partner.

• Delta Air Linesmajor sponsorGTM or Marketing PartnerDelta Air Lines is a key corporate sponsor of USO Northwest, providing critical support for programs serving military travelers. The partnership includes visual recognition at events and digital acknowledgment through USO media channels.
• The Boeing Companymajor sponsorGTM or Marketing PartnerBoeing is a significant corporate sponsor of USO Northwest, supporting military families and service members. The company has strong ties to the military community in the Pacific Northwest.
• La-Z-Boy of Seattlemajor sponsorGTM or Marketing PartnerLa-Z-Boy of Seattle provides furniture donations to USO centers, including the recliner lounge at SeaTac Center featuring 4 big screen TVs.
• Alaska AirlinessponsorGTM or Marketing PartnerAlaska Airlines supports USO Northwest programs serving military personnel and families in the Pacific Northwest region.
• Seattle MarinerssponsorGTM or Marketing PartnerProfessional sports partnership including joint events like July 4th Flag Ceremony and Mariners game, supporting military appreciation activities.
• Seattle SeahawkssponsorGTM or Marketing PartnerNFL team partnership supporting military appreciation events and community engagement programs.
• Coast Guard Surf Station Quillayute Riverprogram partnerStrategic or Co-development PartnerRemote Coast Guard station receives mobile outreach visits, gaming system donations, and BBQ events from USO Northwest.
• Alaskan Brewing Co.sponsorGTM or Marketing PartnerRegional brewery sponsor supporting USO Northwest fundraising and awareness events.
• America's Credit UnionsponsorGTM or Marketing PartnerPartners with USO for 'Thanks for Your Service' Dinners and hosts events at their ACU Main Branch location.
• StarbuckssponsorGTM or Marketing PartnerCorporate sponsor supporting USO Northwest programs and military appreciation initiatives.
• Pacific Northwest BalletsponsorGTM or Marketing PartnerPerforming arts organization sponsor enriching lives of military families in the Pacific Northwest.
• AT&TsponsorTechnology or IntegrationCorporate sponsor providing technology and connectivity support for military families.
• GEICOsponsorGTM or Marketing PartnerInsurance company sponsor supporting USO Northwest military family programs.
• Military Spousesprogram partnerStrategic or Co-development PartnerCoffee Connections program brings military spouses together monthly for crafts, games, and mutual support at USO centers.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Blue Star Families: Nonprofit supporting military families through research-driven programs, spouse employment, and community building — comparable because it targets the same military-family segment with adjacent programming (Coffee Connections-style spouse support, family resilience).
• Air Force Aid Society: Official aid society of the U.S. Air Force providing emergency financial assistance, education support, and community programs to Air Force families — partially comparable on customer base (JBLM McChord Air Force population is a USO Northwest sub-segment) and family-support programming.

Direct peers

• National Military Family Association (NMFA): Long-standing nonprofit advocating for and supporting military families through spouse employment, education, and family-readiness programming — directly comparable in mission, donor-supported model, and family-program emphasis.
• Operation Homefront: National nonprofit providing financial assistance, housing, and recurring family support programs to active-duty military and wounded warriors — directly comparable given overlapping customer segments (military families, wounded warriors) and program delivery model.
• Fisher House Foundation: Provides free lodging and support to military and veterans' families near treatment facilities and during travel — directly comparable because both organizations focus on hospitality, lodging-adjacent services, and military-family comfort/wellbeing programs.
• Wounded Warrior Project: Major nonprofit serving post-9/11 wounded veterans with physical/mental wellness, career transition, and family support — directly comparable on the Wounded Warriors program overlay, transition services, and donor-funded service delivery model.
• Soldiers' Angels: Volunteer-driven nonprofit providing care packages, letters of support, and direct aid to deployed service members — comparable given the volunteer \"Army of Gratitude\" model, care-package program, and deployment-focused mission overlap.
• Armed Services YMCA: Nonprofit serving junior-enlisted military families with lodging, child development, deployment support, and family programming — directly comparable in mission, customer base (active-duty and families), and program mix to USO Northwest.

Broad incumbents

• USO (USO, Inc.): National parent organization operating 250+ locations worldwide with the same mission of supporting U.S. military service members and families through centers, programs, and entertainment — directly comparable because USO Northwest is a regional chapter of this entity.

Regional players

• Marine Corps Community Services (MCCS): Installation-level Morale, Welfare, and Recreation programs serving Marines and families on-base with recreation, family support, and transition services — comparable mission focus but is the federal/Marine Corps operator rather than an independent nonprofit partner like USO Northwest.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/usonorthwest
• YouTubeyoutube.com/user/usonorthwest
• Facebookfacebook.com/USONorthwest
• LinkedInlinkedin.com/company/uso-northwest
• Instagraminstagram.com/usonorthwest
• Pinterestpinterest.com/usonorthwest

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about USO Northwest