Charlotte Hungerford Hospital

What Charlotte Hungerford Hospital does

Charlotte Hungerford Hospital (CHH) is a non-profit community hospital founded in 1916 and headquartered in Torrington, Connecticut. The hospital operates as a subsidiary of Hartford HealthCare Corporation, one of the largest healthcare networks in Connecticut, which includes seven other acute care hospitals, a behavioral health network, a rehabilitation network, and senior services. CHH serves residents of Northwestern Connecticut through a main hospital campus at 540 Litchfield Street and approximately 10 satellite locations spanning Torrington, Winsted, Litchfield, and Thomaston. Service portfolio covers women's health and maternity, surgical services, cancer care, cardiology, neurology, orthopedics, wound care and hyperbaric medicine, urology, behavioral health, emergency care, diagnostic imaging, and primary and specialty physician practices.

Revenue is generated through fee-for-service patient care billed to commercial insurers (Aetna, Anthem, Cigna, UnitedHealthcare), Medicare, State of Connecticut Medicaid, and out-of-state Medicaid, plus self-pay. Principal revenue streams are inpatient admissions, emergency department visits, surgical procedures, diagnostic imaging, and laboratory services, distributed across roughly a dozen physical sites. Patient access blends walk-ins, scheduled appointments, referrals within the Hartford HealthCare network, and a 24/7 emergency department, while financial assistance programs support uninsured and underinsured patients.

Technology infrastructure is anchored in Hartford HealthCare's integrated digital layer — MyChartPLUS electronic health record portal, online bill pay, ER notification, and the CareGrams patient messaging platform — layered with clinical systems including the da Vinci Surgical System for robotic-assisted minimally invasive procedures, 3D digital mammography with tomosynthesis and stereotactic breast biopsy, Philips OBTraceVue fetal monitoring, Xmark HUGS infant protection, Inspire Therapy for obstructive sleep apnea, and DXA bone densitometry. CHH maintains a Primary Stroke Center designation, operates the Tallwood Urology & Kidney Institute as an extension site, runs a Cancer Care program offering clinical trials, and partners with Connecticut Children's Hospital through a Pediatric Care Alliance for in-person and video-visit pediatric coverage. Marketing and outreach span a website, six social media platforms, an email Health News Hub, community education classes, and a periodic IRS Section 501(r)-mandated Community Health Needs Assessment.

Name

Charlotte Hungerford Hospital

Legal name

Hartford HealthCare Corporation

Website

https://charlottehungerford.org

Company type

Private

Founded year

1916

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Charlotte Hungerford Hospital is a non-profit community hospital in Torrington, Connecticut, operating as a subsidiary within the Hartford HealthCare network. It delivers comprehensive acute, emergency, surgical, and specialty care to Northwestern Connecticut residents across multiple outpatient sites.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

General Medical and Surgical Hospitals (6221), General Medical and Surgical Hospitals (62211), Ambulatory Health Care Services (621)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062)

akta.pro primary industry

Critical Access & Rural Hospitals (HLAFAAAG)

Keywords

• Acute care hospital
• Emergency medical services
• Women's health services
• Cancer care treatment
• Robotic surgery services

Headquarters

HQ city

Torrington

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Patient Care Services: Acute care hospital generating revenue through inpatient admissions, outpatient services, emergency department visits, surgical procedures, diagnostic imaging, laboratory services, and various medical specialty consultations. Revenue is derived from fee-for-service payments from insurance providers, government health programs (Medicare, Medicaid), and self-pay patients.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Charlotte Hungerford Hospital is a non-profit community acute care hospital in Torrington, Connecticut providing 24/7 emergency care, inpatient hospitalization, outpatient services, and specialty physician care across multiple service lines including cancer care, cardiology, surgery, women's health, maternity, rehabilitation, urology, and behavioral health. It operates as part of the Hartford HealthCare network, delivering advanced medical technology and specialty services to residents of Northwestern Connecticut through its main campus and multiple satellite outpatient locations.

Product overview

Charlotte Hungerford Hospital is a community hospital affiliated with Hartford HealthCare, offering a comprehensive portfolio of medical services rather than a unified software product. The hospital provides acute care, emergency services, and specialized treatment across multiple service lines including cancer care, cardiovascular services, women's health (maternity, mammography, OB/GYN), surgical services (including da Vinci robotic surgery), rehabilitation therapies, urology, neurology, and behavioral health. Patient-facing digital products include MyChartPLUS patient portal for accessing medical records and scheduling, Online Bill Pay for payments, ER notification system, and CareGrams patient greeting service. Primary care and specialty services are delivered through multiple locations across Northwestern Connecticut.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Room Services 24/7 emergency and urgent care services for critical and life-threatening conditions, with wait time displays and same-day care options including OnMed Care Stations. Serves patients throughout Northwestern Connecticut requiring immediate medical attention.
• CHH Primary Care Family and internal medicine practice providing comprehensive primary care services for adults and late adolescents, with locations in Litchfield, Thomaston, Torrington (Kennedy Drive and Sky Top Plaza), and Winsted.
• Cancer Care Comprehensive cancer care services through the Center for Cancer Care including diagnosis, treatment, state-of-the-art radiation therapy, and clinical trials directed by cancer specialists. Serves patients requiring oncology services with access to cutting-edge treatments.
• Maternity Care Center Family-friendly maternity services including one-to-one labor and delivery care, single-room maternity care, fetal monitoring, 24-hour anesthesia, infant security system, lactation counseling, and pediatric care through Pediatric Care Alliance with Connecticut Children's Hospital. Achieved Joint Commission A+ rating for patient safety.
• Mammography Services Full 3D digital mammography (tomosynthesis) and stereotactic breast biopsy services at multiple locations, with financial assistance available through the Pink Rose Fund and Susan G. Komen grant programs.
• Surgical Services Expert surgical treatments including minimally invasive robotic procedures for general surgery conditions, with services spanning hernia repair, breast surgery, colorectal surgery, gastrointestinal surgery, thyroid and parathyroid surgery, thoracic surgery, and acute care surgery using the da Vinci Surgical System.
• Tallwood Urology & Kidney Institute World-class urology and kidney care from a team of local and national specialists, using the latest diagnostic and therapeutic technologies including non-surgical and minimally invasive treatments. Routinely scores in the 99th percentile for patient satisfaction.
• Heart & Vascular Institute Cardiology and cardiovascular services for prevention, diagnosis, and treatment of heart disease including cardiac and pulmonary rehabilitation. Received 2025 AHA Get With The Guidelines Stroke Gold Plus Award.
• Neurology & Neuroscience Institute Neurological services including stroke care with Primary Stroke Center designation, neuroscience treatments, and neurology consultations. Achieved 2025 AHA Get With The Guidelines Stroke Gold Plus Award with Target: Stroke Elite Honor Roll.
• Wound Care & Hyperbaric Medicine Center Advanced wound care treatment and hyperbaric oxygen chamber therapy for problem wounds that won't heal properly, serving to prevent complications such as amputation and sepsis.
• HHC Rehabilitation Network Outpatient rehabilitation services including physical therapy, occupational therapy, speech therapy, lymphedema services, low vision services, and specialized programs like Safe Steps balance and fall prevention and Parkinson's exercise groups.
• Behavioral Health Services Mental health and behavioral health services including inpatient behavioral health unit, outpatient services, and opiate addiction counseling.
• Diagnostic Imaging Advanced imaging services including X-ray, CT, MRI, ultrasound, and other diagnostic imaging modalities for accurate diagnosis.
• Diabetes & Endocrinology Diabetes management and endocrine services including diabetes education, diabetic foot center, and nutrition services.
• Orthopedics Orthopedic services including joint replacement, sports medicine, spine care, and bone densitometry for osteoporosis detection.
• Sleep Care Center Sleep disorder diagnosis and treatment services including sleep studies and therapy for conditions such as sleep apnea, including Inspire Therapy (minimally invasive implantable neuro-stimulator).
• Sports Medicine & Athletic Training Comprehensive sports medicine services including injury diagnosis, treatment, rehabilitation, and athletic training for area athletes.
• Women's Health Center Comprehensive women's health services including breast health, mammography, early detection and navigation program, OB/GYN, maternity care, prenatal care, heart health, bone densitometry, and urology incontinence care.
• Early Detection & Navigation Program Breast cancer early detection program with a certified nurse navigator guiding women through diagnosis, providing emotional support, coordinating appointments, and connecting to local resources.
• Ear, Nose & Throat Services Comprehensive ENT care for adults and pediatric patients including nasal and sinus disorders, head and neck tumors, hearing loss, sleep apnea treatment, Inspire Therapy for obstructive sleep apnea, and facial plastic surgery.
• Infectious Disease Consultation Consultation service for treatment of diseases caused by infectious agents including viruses, bacteria, parasites, and fungi, with referral information for HIV patients through Community Health & Wellness Center.

Quantifiable outcome

• 98th percentile ranking for patient care and safety (Joint Commission A+ rating)
• +2 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Eight partnerships are on record, tiered core, secondary and minor.

• Hartford HealthCarecoreStrategic or Co-development PartnerCharlotte Hungerford Hospital is part of the Hartford HealthCare network, one of the largest healthcare systems in Connecticut. This affiliation provides access to system-wide resources, specialized services, clinical trials, advanced technology, and coordinated care across multiple hospital and outpatient facilities throughout the state.
• LifeChoice Donor ServicescoreStrategic or Co-development PartnerLifeChoice Donor Services provides organ and tissue donation coordination for Charlotte Hungerford Hospital. Representatives can answer questions related to organ donation processes and support families through the donation decision.
• Connecticut Children's Hospital - Pediatric Care AlliancecoreStrategic or Co-development PartnerThe Pediatric Care Alliance is a partnership between Hartford HealthCare and Connecticut Children's Hospital providing streamlined pediatric care close to home for children from birth to young adulthood. Services include in-person and video visit options.
• Susan G. Komen For The CuresecondaryStrategic or Co-development PartnerSusan G. Komen grant supports CHH's breast cancer detection program by providing screening funds and promoting prevention and awareness, with special outreach to the area's Hispanic/Latino population.
• CT Breast and Cervical Cancer Early Detection Program (CBCCEDP)secondaryStrategic or Co-development PartnerState grant program providing funding to assist medically underserved, uninsured and underinsured women receive free breast and cervical cancer early detection screening services at Charlotte Hungerford Hospital.
• Lions Club District 23secondaryStrategic or Co-development PartnerLions Club District 23 partners with Charlotte Hungerford Hospital's Occupational Therapy Department to support the Low Vision Center, covering costs for individuals receiving services at no personal charge.
• Community Health & Wellness CentersecondaryStrategic or Co-development PartnerCommunity Health & Wellness Center in Torrington receives referrals for HIV patients from Charlotte Hungerford Hospital's Infectious Disease specialists for specialized treatment and care management.
• Morrison Healthcare FoodserviceminorOthersMorrison Healthcare Foodservice provides food and nutrition services at Charlotte Hungerford Hospital, committed to providing meals to assure patient satisfaction and nutritional well-being with specialized menus for personal, medical and nutritional needs.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Danbury Hospital: Danbury Hospital is a regional acute care hospital in Western Connecticut operated by Nuvance Health. It is comparable to Charlotte Hungerford Hospital as a similarly-sized community hospital serving a defined Connecticut region, offering comparable broad acute, surgical, emergency, and specialty services with similar non-profit/community hospital dynamics.
• Waterbury Hospital: Waterbury Hospital is an independent community acute care hospital in central Connecticut. It is a strong comparable to Charlotte Hungerford Hospital in terms of size, community hospital positioning, broad service mix, and Connecticut non-profit acute care profile.
• Bristol Hospital: Bristol Hospital is an independent community acute care hospital in central Connecticut. It is directly comparable to Charlotte Hungerford Hospital as a similarly-sized, non-system-affiliated (until recently) community hospital offering emergency, surgical, maternity, and outpatient services to a defined Connecticut catchment.
• Day Kimball Hospital: Day Kimball Hospital is a community hospital in Northeastern Connecticut. It is comparable to Charlotte Hungerford Hospital as a rural/semi-rural community hospital serving a defined regional catchment with broad acute care services and similar payer mix challenges.
• Stamford Hospital: Stamford Hospital is a community acute care hospital serving Southwestern Connecticut with a comparable mix of emergency, surgical, maternity, and specialty services. It is a relevant peer as a similarly-positioned non-profit community hospital within Connecticut competing for similar patient populations.
• Sharon Hospital: Sharon Hospital is a small community hospital in Northwestern Connecticut operated by Nuvance Health. It is directly comparable to Charlotte Hungerford Hospital as a peer rural community hospital serving overlapping or adjacent Northwestern Connecticut communities.
• Manchester Memorial Hospital: Manchester Memorial Hospital is a sister community hospital within the Hartford HealthCare network. It is directly comparable to Charlotte Hungerford Hospital in terms of size, community hospital role, service mix, and operating model under a shared parent system.
• Windham Hospital: Windham Hospital is a sister community hospital within the Hartford HealthCare network serving Eastern Connecticut. It is directly comparable to Charlotte Hungerford Hospital as a community acute care facility with a similar small-city catchment, service mix, and shared corporate structure.

Broad incumbents

• Yale New Haven Hospital: Yale New Haven Hospital is a large academic tertiary medical center in Connecticut. It is comparable to Charlotte Hungerford Hospital in that it draws complex cases from across Connecticut (including CHH's catchment) and competes for specialist talent, though it operates at a fundamentally different scale and case-mix intensity.
• Hartford Hospital: Hartford Hospital is the flagship tertiary academic center of the Hartford HealthCare system and CHH's sister facility. It is comparable as the parent system's regional referral destination, capturing complex cases referred up from Charlotte Hungerford Hospital's service area.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/CHHospital
• YouTubeyoutube.com/playlist?list=PL_WiVSjYjTmfnLfi_8byQX7gx4SfNTI7h
• Facebookfacebook.com/charlottehungerfordhospital
• LinkedInlinkedin.com/company/5064123
• Instagraminstagram.com/hartfordhealthcare
• TikToktiktok.com/@hartford_healthcare

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Charlotte Hungerford Hospital