Manchester Memorial Hospital

What Manchester Memorial Hospital does

Manchester Memorial Hospital is a not-for-profit community hospital founded in 1920 and located at 71 Haynes Street in Manchester, Connecticut. It operates as the flagship acute-care facility of Eastern Connecticut Health Network (ECHN), formed in 1995 through the merger of Manchester Memorial Hospital and Rockville General Hospital. The hospital serves residents of 19 towns in eastern Connecticut, a population of over 300,000, with a network that includes Rockville General Hospital, the John A. DeQuattro Cancer Center, the Women's Center for Wellness, Evergreen Imaging, Tolland Imaging Center, the Sleep Disorders Center, the Center for Wound Healing, and ECHN Medical Group primary and specialty care offices across Ellington, Manchester, South Windsor, Vernon, and Tolland.

The hospital operates a comprehensive service portfolio spanning emergency and inpatient care, surgical services (including a daVinci Surgical Robot System acquired in 2008), diagnostic imaging (Canon Vantage Orian MRI, Siemens Mammomat Revelation 3D mammography, CT, PET/CT, ultrasound, interventional radiology), cancer care, behavioral health (inpatient and outpatient across all age groups plus a 30-bed eating disorders unit with Walden Behavioral Care), maternity services, rehabilitation (including home-based therapy), wound care and hyperbaric medicine, weight loss/bariatric surgery, diabetes prevention and management, and integrative health services. Strategic technology and clinical partnerships include Jefferson Radiology for 24/7 subspecialty radiology, DispatchHealth for house-call services, and Connecticut Children's Medical Center for pediatric specialty access.

Revenue is generated through fee-for-service billing across acute care, outpatient, physician practice, and ancillary service lines to Medicare, Medicaid, and commercial insurers, supplemented by charity care and community benefit programs. Other unit-priced services include integrative health offerings (acupuncture $60-$100, therapeutic massage $40-$90, reiki $40-$60, manual lymphatic drainage $40-$65 per session). The hospital was acquired by Prospect Medical Holdings in October 2016, transitioned toward Yale New Haven Health under a 2022 agreement, and is now part of Hartford HealthCare as of 2025. The hospital has earned three consecutive Healthgrades Patient Safety Excellence Awards (only hospital in Greater Hartford to achieve this), Healthgrades 5-Star ratings for Treatment of Respiratory Failure, Sepsis, Total Hip Replacement, and Diabetic Emergencies, and held a CMS Star Rating that has moved from 4-Star to 3-Star.

Name

Manchester Memorial Hospital

Legal name

Manchester Memorial Hospital

Website

https://manchestermemorialhospital.org

Company type

Private

Founded year

1920

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Manchester Memorial Hospital is a community hospital in eastern Connecticut, founded 1920, now part of Hartford HealthCare. It serves 300,000+ residents across 19 towns with acute care, oncology, behavioral health, imaging, and primary care services.

Ownership category

akta.pro rank

Product category

Acute Care Hospital Services

NAICS

Outpatient Care Centers (6214), Diagnostic Imaging Centers (621512), Specialty (except Psychiatric and Substance Abuse) Hospitals (62231)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Home Health Care Services (8082)

akta.pro primary industry

Hospital-Integrated Cancer Centers (Acute Oncology Programs) (HLAFAAAM)

akta.pro secondary industries

Hospital/Facility-to-Home Caregiver Placement (HSABAMAC), Palliative Care Clinics & Outpatient Programs (HLADAHAF), In-Home Hospice Nursing Visits (RN/LPN) (HSABAFAL), Hospice Care Coordination & Interdisciplinary Team (IDT) Case Management (HSABAFAJ), Women’s Imaging & Breast Health Centers (HLAFAJAJ)

Keywords

• Acute care hospital
• Emergency medical services
• Diagnostic imaging
• Cancer treatment center
• Behavioral health services

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Others

Revenue model

1. Patient Care Services: Acute care hospital services including emergency department, inpatient care, surgical services, diagnostic imaging, laboratory services, and outpatient procedures. Revenue generated through fee-for-service billing to patients and insurance providers.
2. Outpatient Services: Comprehensive outpatient services including primary care, specialty care, rehabilitation, imaging, and wellness programs across multiple affiliated locations.
3. Community Benefit Programs: Charity care and financial assistance programs provide free or discounted health services to persons who cannot afford to pay, funded through hospital operations.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Manchester Memorial Hospital is an acute care community hospital providing 24/7 emergency services, inpatient care, surgical services (including daVinci robotic surgery), diagnostic imaging, cancer care at the John A. DeQuattro Cancer Center, cardiac care, stroke care, maternity services, behavioral health programs, rehabilitation, and primary/specialty physician services. Operated as part of Eastern Connecticut Health Network (ECHN), now part of Hartford HealthCare, it serves residents of 19 towns in eastern Connecticut through multiple facility locations including the main Manchester campus, Rockville General Hospital, Women's Center for Wellness, Sleep Disorders Center, and affiliated imaging centers.

Product overview

Manchester Memorial Hospital is part of Eastern Connecticut Health Network (ECHN) and operates as a comprehensive healthcare system offering acute care hospital services, outpatient facilities, and wellness programs. The portfolio includes the main Manchester Memorial Hospital campus and Rockville General Hospital as a campus, alongside specialized centers including the John A. DeQuattro Cancer Center, Women's Center for Wellness, Sleep Disorders Center, and Center for Healthy Living. Key service lines encompass medical imaging (MRI, CT, 3D mammography, X-ray, ultrasound, PET/CT), behavioral health (inpatient and outpatient), rehabilitation therapy (physical, occupational, speech), wound care and hyperbaric medicine, pain management, diabetes management and prevention, integrative health (acupuncture, massage, reiki), maternity services, primary care, and surgical services including daVinci robotic surgery. The network also includes partnerships with Jefferson Radiology for diagnostic and interventional radiology, Dispatch Health for house call services, and Walden Behavioral Care for eating disorders treatment.

Differentiator

Problem solved

Functional benefit

Products and services

• Manchester Memorial Hospital (Acute Care Hospital) Main acute care hospital located at 71 Haynes Street, Manchester, CT, providing comprehensive healthcare including emergency care, inpatient care, and specialized surgical services to eastern Connecticut residents.
• John A. DeQuattro Cancer Center Comprehensive cancer center on the Manchester Memorial Hospital campus providing diagnosis, treatment, and support services for cancer patients; Commission on Cancer accredited since 2018 with three-year re-accreditation in 2022.
• Women's Center for Wellness Women's health center at 2600 Tamarack Avenue, South Windsor, offering 3D mammography, breast imaging, bone density screenings, integrative health services, and wellness programs.
• Sleep Disorders Center American Academy of Sleep Medicine certified center providing sleep studies, diagnosis, and treatment for sleep disorders including sleep apnea, insomnia, and restless leg syndrome; reached 25-year accreditation milestone in 2024.
• Medical Imaging Services Comprehensive diagnostic imaging including MRI (Canon Vantage Orian), CT scan, X-ray, ultrasound, nuclear medicine, PET/CT, interventional radiology, and 3D mammography at multiple locations.
• Breast Imaging Digital and 3D mammography (tomosynthesis), MRI-guided breast biopsy, ultrasonography, stereotactic biopsy, and breast care navigation services at Women's Center for Wellness and Tolland Imaging Center.
• Behavioral Health Services Inpatient and outpatient mental health services including child/adolescent, adult, young adult, and older adult behavioral health units, plus substance abuse treatment and the Walden Behavioral Care partnership eating disorders unit.
• Center for Healthy Living Nutrition services, American Diabetes Association recognized diabetes self-management program, National Diabetes Prevention Program, and wellness education for healthy eating and lifestyle habits.
• Center for Wound Healing and Hyperbaric Medicine Treatment for non-healing wounds operated in partnership with RestorixHealth; received RestorixHealth Patient Satisfaction Award (96%+ scores) in 2023 and 2025.
• Pain Management Outpatient treatment for chronic and acute pain affecting neck, back, and joints including epidural steroid injections, facet joint injections, and osteopathic manipulation.
• Primary Care Services Primary care physician offices located in Ellington, Manchester, South Windsor, and Vernon providing general medical services through the ECHN Medical Group network.
• Maternity Services Labor, delivery, and recovery services including the SBM Charitable Foundation Family Birthing Center with LDRP (Labor, Delivery, Recovery, Postpartum) rooms.
• Rehabilitation Services Physical, occupational, and speech therapy services at multiple locations including the home-based outpatient rehabilitation program serving Manchester, Vernon, and South Windsor.
• Integrative Health Services Holistic wellness services including acupuncture ($60-$100 per session, with community acupuncture at Cancer Center $20-$40 sliding scale), therapeutic massage ($40-$90), pregnancy/postpartum massage, manual lymphatic drainage ($40-$65), and reiki ($40-$60).
• daVinci Robotic Surgery Robotic surgical system for minimally invasive procedures, purchased in 2008 to deliver robotic surgery to the community.
• DispatchHealth House Call Service In-home acute care visit service in partnership with DispatchHealth designed to limit trips to urgent care or emergency department, available 7 days a week across the ECHN service area.
• Rockville General Hospital (Campus of Manchester Memorial Hospital) 100-bed acute care hospital campus at 31 Union Street, Vernon, CT, operating as a campus of Manchester Memorial Hospital; turned 100 years old in 2021 and designated as a Joint Commission Primary Stroke Center.

Quantifiable outcome

• Top 10% in nation for patient safety with lowest occurrences of 14 preventable patient safety events
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• DispatchHealthcoreStrategic or Co-development Partner · 25 May 2021New partnership with DispatchHealth to provide 'house call' healthcare services designed to limit trips to urgent care or emergency department. Collaboration aims to increase access to care 7 days a week, with most home visits taking place by appointment in under 2 hours. DispatchHealth works directly with ECHN primary care doctors for seamless care transitions.
• Walden Behavioral CarecoreStrategic or Co-development Partner · 1 August 2016ECHN partnered with Walden Behavioral Care to open a 30-bed inpatient eating disorders unit at Rockville General Hospital. This is the first facility in Connecticut dedicated to treating both adults and adolescents with advanced eating disorders. Walden had been operating outpatient treatment at ECHN's South Windsor medical office campus since 2012.
• Connecticut Children's Medical CenterminorStrategic or Co-development Partner · 1 January 2000ECHN signed affiliation agreement with Connecticut Children's Medical Center in Hartford to build upon ECHN pediatricians' longstanding relationship with CCMC specialists.
• Jefferson RadiologycoreTechnology or IntegrationECHN began partnership with Jefferson Radiology to provide comprehensive diagnostic and interventional radiology services at Manchester Memorial Hospital, Rockville General Hospital, and ECHN ancillary healthcare facilities on a 24/7 basis. Jefferson Radiology provides sub-specialists including neuro-radiologists, pediatric radiologists, and oncology radiologists to read imaging tests and consult with physicians.
• Ambulance Service of ManchesterminorChannel Partner/ Reseller/ DistributorPartner ambulance service providing emergency medical transportation services in the Manchester area.
• Community Cancer CareminorStrategic or Co-development PartnerPartner providing oncology services in partnership with ECHN's cancer care programs.
• Northeast Emergency Medicine SpecialistsminorStrategic or Co-development PartnerPartner providing emergency medicine physician services at ECHN hospital emergency departments.
• RestorixHealthminorStrategic or Co-development PartnerPartner for wound care services. ECHN's Center for Wound Healing & Hyperbaric Medicine operates in partnership with RestorixHealth.
• Sound PhysiciansminorStrategic or Co-development PartnerPartner providing hospitalist physician services at ECHN facilities.
• Visiting Nurse & Health Services of ConnecticutminorChannel Partner/ Reseller/ DistributorHome care services partner providing visiting nurse services and health services to patients in their homes.

Scale indicators7 records

Recent moves7 records

Expansion highlights12 records

Direct peers

• MidState Medical Center: MidState Medical Center in Meriden, CT is a Hartford HealthCare community hospital offering comparable acute care, cancer, cardiac, and surgical services. Direct peer as a community hospital in the same system competing for similar patient populations in central Connecticut.
• Charlotte Hungerford Hospital: Charlotte Hungerford Hospital in Torrington, CT is a Hartford HealthCare community hospital serving northwestern Connecticut. Directly comparable as a community hospital under the same parent system with similar service lines and patient population characteristics.
• Backus Hospital: Backus Hospital in Norwich, CT is a Hartford HealthCare community hospital serving eastern Connecticut. It is a direct peer with comparable service lines (emergency, cancer, cardiac, surgical), similar community-hospital positioning, and overlapping patient geography in eastern Connecticut.
• Lawrence + Memorial Hospital: Lawrence + Memorial Hospital in New London, CT is a community hospital serving southeastern Connecticut with similar service lines (emergency, oncology, cardiac, maternity, surgical). Now part of Yale New Haven Health, it competes directly with MMH for patients in adjacent Connecticut markets.
• Windham Hospital: Windham Hospital in Willimantic, CT is a Hartford HealthCare community hospital serving the eastern Connecticut region. Directly comparable as a community hospital with similar service lines and overlapping geographic coverage in the eastern Connecticut market MMH serves.
• The Hospital of Central Connecticut: The Hospital of Central Connecticut is a Hartford HealthCare community hospital in New Britain and Southington. It serves a similar community-hospital role with comparable service lines including emergency care, cancer treatment, cardiac care, and surgical services under the same parent system.

Broad incumbents

• Saint Francis Hospital: Saint Francis Hospital in Hartford, CT is a Trinity Health Of New England tertiary hospital. It competes with Manchester Memorial Hospital for cardiology, oncology, and emergency services in the Greater Hartford market, with greater specialty depth and academic capabilities.
• Yale New Haven Hospital: Yale New Haven Hospital is the flagship academic medical center of Yale New Haven Health and a major tertiary referral destination for Connecticut. It competes with MMH for complex specialty cases and was part of the proposed acquisition transaction that ultimately led to Hartford HealthCare integration.
• Hartford Hospital: Hartford Hospital is the flagship tertiary academic medical center of Hartford HealthCare, the same parent system as Manchester Memorial Hospital. Both operate in the same Connecticut market with overlapping service lines (cancer, cardiac, stroke), but Hartford Hospital handles higher-complexity cases and serves as the referral destination for MMH's complex patients.

Regional players

• Day Kimball Hospital: Day Kimball Hospital in Putnam, CT is a community hospital serving northeastern Connecticut with similar service lines. It is a regional peer operating in adjacent territory to MMH's eastern Connecticut market, competing for some patient referrals from nearby towns.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/manchesterhosp
• YouTubeyoutube.com/@ManchesterVideoLibrary
• Facebookfacebook.com/ManchesterMemorialHospital
• Instagraminstagram.com/manchestermemorial

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Manchester Memorial Hospital