Digitell.me

What Digitell.me does

Digitell.me GmbH is a Germany-based, privately held software-and-services firm that operates a cloud-based experience management and survey platform. The platform covers three primary use cases — Customer Experience, Employee Experience, and Market Research — delivered through tiered SaaS licenses (Essential, Enterprise, Global), a standalone NPS/eNPS module priced at €99 per month, and adjacent professional services including survey programming, training, and integration support. Technical infrastructure includes the digitell RemoteControl API for system integration, multilingual survey capabilities, multi-channel distribution (email, QR, generic links, panel), and a proprietary Online Access Panel with direct coverage in 15+ countries and partner-network reach to 100+ countries. The product surface features an AI-assisted text analytics layer applied to open-ended survey responses for automated categorization and insight extraction.

The company combines self-service product-led growth, enterprise field sales, and an API-first distribution posture. Named customers span industrial (SCHOTT), real estate investment consulting (Engel & Völkers Investment Consulting), construction (Krumpholz Rohrbau), and technology/events (Digital People / Blue Ocean Media), with GDPR-compliant data residency in Germany cited as a procurement-relevant trust signal. Co-founders Prof. Dr. Christopher Morasch (CEO) and Prof. Dr. Henning Ahlf (CTO), both professors at the Westphalian University of Applied Sciences, hold ownership and operational leadership.

Revenue mechanics are anchored in annual SaaS subscriptions (Essential through Global), the standalone NPS/eNPS module, and professional services income, with the firm operating from Weinheim (headquarters), Cologne, and Hamburg under the legal entity digitell.me GmbH. The company appears to be founder-led and bootstrapped, with no disclosed external funding rounds, no public revenue figures, and a stated headcount bracket of 1-10 employees, indicating a small-scale niche operator rather than a venture-backed scale-up at this stage.

Name

Digitell.me

Legal name

digitell.me GmbH

Website

https://digitell.me

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1–10 employees

Short description

Digitell.me is a Germany-based SaaS platform providing cloud-based survey and experience management software for Customer Experience, Employee Experience, and Market Research, selling tiered licenses plus professional services to mid-market and enterprise customers across DACH and international markets.

Ownership category

akta.pro rank

Product category

Experience Management Software

NAICS

Software Publishers (513210), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Processing & Data Preparation (7374)

akta.pro primary industry

B2B SaaS & Enterprise Personalization (CRM, Sales, Support) (HDAAAGAJ)

Keywords

• Survey management software
• Experience management platform
• Customer feedback analytics
• Employee engagement surveys
• Market research tools

Headquarters

HQ city

Cologne

HQ country

Germany

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licenses (SaaS): Subscription-based software licenses for survey and experience management platform. Three tiers available: Essential (up to 5 users), Enterprise (up to 10 users with additional features), and Global licenses. Includes various features depending on tier level
2. NPS/eNPS Module: Standalone subscription module at €99 per month for measuring customer and employee loyalty using Net Promoter Score methodology. Includes up to 20 users, automated text analysis, and various export options
3. Professional Services: Consulting and support services including survey programming, report creation, workshops, training, technical support, and platform integration. Provided by customer success team of developers, market research specialists, and consultants
4. Market Research Services: End-to-end market research project support including data collection via own panel or recruited participants, questionnaire design, and in-depth analysis with customized reporting

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Digitell.me operates a cloud-based experience management SaaS platform that enables organizations to design, distribute, and analyze customer, employee, and market research surveys. The platform combines AI-powered automated text analytics, real-time dynamic reporting, multilingual survey capabilities, and a global online access panel. Revenue comes from tiered SaaS subscriptions (Essential, Enterprise, Global), a standalone NPS/eNPS module, and accompanying professional services such as survey programming, workshops, and market research project execution.

Product overview

Digitell.me is an Experience Management and Survey Platform offering a unified SaaS solution with tiered licensing (Essential, Enterprise, Global) plus standalone NPS/eNPS modules. The platform provides end-to-end survey capabilities including multi-channel distribution, real-time reporting with AI-powered text analytics, multilingual support, and access to a global consumer panel (100+ countries). The product portfolio encompasses Customer Experience (CX), Employee Experience (EX), and Market Research solutions, with a Professional Services layer for custom survey programming, workshops, and technical support. Key modules include survey templates library, dynamic reporting dashboard, Language Module for international surveys, and the RemoteControl API for system integration.

Differentiator

Problem solved

Functional benefit

Brands

• digitell RemoteControl: XML-RPC/JSON-RPC based web service API that offers various API functions for developers to control specific functionality of digitell from other applications.
• Dialog XM

Products and services

• Essential License Entry-level subscription license for the digitell.me experience management platform for small teams up to 5 users. Includes CX survey templates, unlimited surveys and answers, 28 question types, GDPR-compliant and multilingual surveys, dynamic real-time reporting, and export options.
• Enterprise License Mid-tier subscription license including all CX and EX features for up to 10 users across 2 accounts. Adds unlimited API access, individual subdomain, domain aliasing, and Single Sign-On (SSO) for organizational deployment.
• Global License Top-tier subscription license including all CX, EX, and advanced features, expanded user count, full API access, advanced export capabilities (CSV, PDF, PPT, SPSS, XLS), Word Cloud, automated text analysis via AI, and dedicated customer success manager support.
• NPS / eNPS Standalone Net Promoter Score and Employee NPS subscription module for measuring customer and employee loyalty, priced at €99 per month for up to 20 users. Includes Word Cloud visualization, automated AI text analysis, and direct result sharing in CSV, PDF, PPT, SPSS, and XLS formats.
• Dialog XM (Customer Experience) Customer Experience management solution (Customer Centricity) for B2B and B2C companies to capture touchpoints of the customer journey, measure customer satisfaction, and increase customer loyalty through NPS measurement and continuous feedback management.
• Employee Experience (EX) Employee Experience management solution for organizations to capture feedback on seminars and training, run onboarding surveys and exit interviews, and conduct continuous pulse surveys to optimize employee engagement and retention.
• Online Access Panel Proprietary consumer and customer panel providing survey participants in 15+ countries directly and 100+ countries via partner network. Includes double opt-in registration, digital fingerprinting for identity verification, continuous quality monitoring, and fair participant incentives.
• Customized Panel Bespoke customer panel service for building proprietary research panels from existing customers or recruited target groups. Covers panel setup, recruitment, maintenance, survey invitation management, and reporting dashboards.
• Market Research Services Professional market research services covering brand experience, product experience, price analysis, communication analysis, target group analysis, and panel studies. Includes survey programming, report creation, workshops, training, and technical support.
• digitell RemoteControl API XML-RPC/JSON-RPC web service API providing programmatic access to survey management, participant management, response handling, question and group management, language settings, user management, statistics export, and file uploads for integration with CRM systems, campaign tools, and dashboards.

Quantifiable outcome

• Companies report being able to increase response rates for external surveys using the flexible and customizable platform
• +5 more outcomes

Named customers7 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature6 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SurveyMonkey: Mainstream online survey platform offering self-service survey creation, templates, and analytics; overlaps with digitell.me's Essential-tier SaaS offering for SMB and mid-market customers.
• Typeform: Conversational form and survey platform widely used for lead capture, customer feedback, and employee questionnaires; competes directly in the survey/experience creation layer.
• Qualtrics: Global leader in experience management (CX/EX/market research) SaaS; directly competes with digitell.me across survey creation, text analytics, NPS, and panel capabilities, but at vastly larger enterprise scale.
• QuestionPro: Survey and experience management platform with community panels, CX/EX modules, and advanced analytics; directly comparable to digitell.me's full CX/EX/Market Research stack.
• Alchemer: Survey and feedback SaaS (formerly SurveyGizmo) serving mid-market and enterprise customers with CX, employee, and market research use cases comparable to digitell.me.
• LimeSurvey: Open source survey application (German origins) frequently used in European academic and enterprise settings; comparable to digitell.me in survey authoring, multilingual support, and GDPR-friendly hosting.

Emerging players

• Hotjar: User feedback and survey tool focused on digital product/CX use cases (heatmaps, on-site surveys); comparable as an SMB-friendly CX survey solution overlapping with digitell.me's Essential tier.

Broad incumbents

• InMoment: Enterprise CX and VOC platform with survey, text analytics, and action management; overlaps with digitell.me's Dialog XM CX solution and NPS/eNPS modules.
• Trustpilot: Customer review and experience platform with SaaS review collection; adjacent to digitell.me's CX and market research offerings for capturing and analyzing customer sentiment.
• Medallia: Enterprise experience management platform operating at much larger scale across CX, EX, and contact center analytics; competes at the high end of digitell.me's enterprise tier.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/digitell-me

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digitell.me