Elder Services of the Merrimack Valley

What Elder Services of the Merrimack Valley does

AgeSpan, legally known as Elder Services of the Merrimack Valley, is a private nonprofit organization founded in 1974 and headquartered in Lawrence, Massachusetts, with a regional office in Danvers. The organization operates as a designated Massachusetts Aging Services Access Point (ASAP) and Area Agency on Aging (AAA), serving older adults, adults with disabilities, caregivers, veterans, and healthcare/social service professionals across 28 Merrimack Valley and North Shore communities. It delivers a portfolio of 16 core service lines spanning care coordination, nutrition (Meals on Wheels, Mobile Market), housing support, behavioral health, SHINE Medicare counseling, protective services, family caregiver support, money management, long-term care ombudsman advocacy, and a newly launched GUIDE dementia care program, with a Community Resource Guide online directory aggregating access to these services.

The business model is a managed-services structure funded primarily through federal, state, and local government contracts and grants tied to its ASAP/AAA designation, supplemented by philanthropic donations. Service delivery occurs through a multi-channel distribution approach: 24/7 phone intake (1-800-892-0890), in-person case management at two office locations, an online self-service resource directory, and a referral network of healthcare providers and social service agencies. Core technology is limited to standard directory and case management tooling; no proprietary technology platform, AI/ML capabilities, or mobile applications are disclosed. The organization holds NCQA Accreditation and the Candid Platinum Seal (both 2025) and is a member of USAging, reflecting quality and accountability credentials that support funder and partner confidence.

Strategically, the organization has positioned itself for broadened scope through a recent rebrand from Elder Services of the Merrimack Valley to AgeSpan, signaling an "all ages and abilities" positioning beyond traditional elder-only services, alongside active social media presence across major platforms and a published 2025 Impact Report. The customer base is highly distributed across individual end users with no enterprise concentration, while funding concentration on government contracts constitutes the primary external risk vector for revenue stability.

Name

Elder Services of the Merrimack Valley

Legal name

Elder Services of the Merrimack Valley

Website

https://esmv.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

251–500 employees

Short description

AgeSpan (formerly Elder Services of the Merrimack Valley) is a Massachusetts nonprofit Aging Services Access Point serving older adults, disabled adults, caregivers, and veterans across 28 northeast Massachusetts communities through care coordination, nutrition, housing, dementia, and protective services funded by government contracts and donations.

Ownership category

akta.pro rank

Product category

Aging and Disability Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Social Services (8300)

akta.pro primary industry

Elder Services & Aging Support (BPAGAEAF)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Meals, Nutrition & Congregate Dining Day Programs (HSABANAM), Alzheimer’s & Dementia-Specific Adult Day Programs (HLADAIAC)

Keywords

• Aging services access
• Elder social services
• Care coordination nonprofit
• Dementia caregiver support
• Community-based aging programs

Headquarters

HQ city

Lawrence

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Technology or R&D, Infrastructure

Revenue model

1. Government Contracts and Grants: As a Massachusetts Aging Services Access Point (ASAP) and Area Agency on Aging (AAA), AgeSpan receives federal and state government funding to provide aging and disability services.
2. Donations and Philanthropy: The organization accepts charitable donations to support programs and services, as evidenced by prominent donate CTA on their website.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

AgeSpan delivers person-centered aging and disability services across 28 northeast Massachusetts communities as a designated Aging Services Access Point (ASAP) and Area Agency on Aging (AAA). Core offerings include case management and care coordination, dementia care via the GUIDE Program, SHINE Medicare counseling, Meals on Wheels and Mobile Market nutrition programs, housing support, behavioral health, protective services, and family caregiver support.

Product overview

AgeSpan is a nonprofit agency offering a comprehensive portfolio of social services for older adults, people with disabilities, and caregivers in northeast Massachusetts. The organization serves as a Massachusetts Aging Services Access Point (ASAP) and Area Agency on Aging (AAA), providing 28 communities across the Merrimack Valley and North Shore with services including the Community Resource Guide (an online directory), the GUIDE Program for dementia care, SHINE Medicare counseling, protective services, nutrition programs including Meals on Wheels and Mobile Market, housing support, behavioral health services, family caregiver support, money management, and long-term care ombudsman services. The portfolio is organized into solution areas covering referrals, care options, nutrition, housing, health/Medicare, behavioral health, financial resources, health equity, protective services, and caregiver support.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Resource Guide An online directory connecting older adults, adults with disabilities, caregivers, veterans, and professionals to programs and services across 28 Merrimack Valley and North Shore communities; searchable by city/town with multilingual translation.
• GUIDE Program (Guiding an Improved Dementia Experience) A program that improves care for people with dementia and supports their unpaid caregivers, offering increased support and education to individuals with mild, moderate, or severe dementia.
• SHINE (Serving the Health Insurance Needs of Everyone) A volunteer-driven program providing free health insurance counseling to help Medicare beneficiaries understand their benefits and options.
• Long-Term Care Ombudsman Advocacy program that protects the rights and quality of care of residents in long-term care facilities.
• Money Management Program Financial assistance program helping individuals manage their finances and maintain independence.
• Mobile Market A mobile food distribution program bringing fresh produce and groceries to underserved communities.
• Family Caregiver Support Program Program providing resources, education, and support services to family caregivers of older adults and individuals with disabilities.
• Meals on Wheels Nutritious meal delivery service for homebound older adults and individuals with disabilities.
• Referrals & Outreach Coordination of services and facilitation of referrals for individuals needing aging, disability, and caregiver support services.
• Care Options & Services Comprehensive care coordination and service options for older adults and people with disabilities.
• Nutrition & Food Security Services Programs addressing food security and nutrition needs including meal services and food assistance for older adults.
• Housing Support Services helping individuals find and maintain safe, affordable housing.
• Health, Wellness & Medicare Resources Health education, wellness programs, and Medicare counseling services for older adults.
• Behavioral Health Services Mental health and behavioral health support services for older adults.
• Financial Education & Resources Financial literacy programs and resources to help individuals manage their economic well-being.
• Health Equity & Access Programs ensuring equitable access to healthcare and services for all community members.
• Protective Services Elder abuse prevention and protective services for vulnerable adults.

Quantifiable outcome

• Serves 28 Merrimack Valley and North Shore communities
• +1 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves6 records

Expansion highlights4 records

Direct peers

• Mystic Valley Elder Services: Another Massachusetts Aging Services Access Point and Area Agency on Aging serving elders and disabled adults in communities north of Boston; directly comparable in mandate, funding model, and service portfolio.
• Minuteman Senior Services: Massachusetts ASAP/AAA serving older adults and people with disabilities in the Minuteman region; provides the same case management, nutrition, and care coordination services under state-mandated designation.
• Boston Senior Home Care: ASAP and home-care corporation serving Boston elders with case management and community-based services; directly comparable in role, regulatory status, and target population.
• Old Colony Elder Services: Massachusetts ASAP/AAA serving older adults and their families south of Boston; operates a near-identical service mix including nutrition, protective services, and family caregiver support.
• Coastline Elderly Services: Massachusetts Aging Services Access Point serving the South Coast region; provides equivalent ASAP/AAA services including case management, Meals on Wheels, and SHINE counseling.
• SeniorCare Inc. ASAP/AAA serving older adults and people with disabilities on Massachusetts' North Shore; geographically adjacent to AgeSpan and offers the same aging-services access-point mandate.
• Springwell: Massachusetts ASAP serving older adults and people with disabilities in the Greater Boston area; directly comparable in state-designated role and community-based service model.
• HESSCO Elder Services: Massachusetts ASAP/AAA serving the South Shore region; equivalent service portfolio and regulatory designation make it a direct operational peer.
• BayPath Elder Services: Massachusetts ASAP serving older adults, people with disabilities, and their families west of Boston; matches AgeSpan's role and core service offerings.

Regional players

• Massachusetts Executive Office of Elder Affairs: State agency that designates and funds ASAPs/AAAs including AgeSpan; comparable in that it operates the regulatory and funding framework governing AgeSpan's service delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/age_span
• YouTubeyoutube.com/@Age_Span
• Facebookfacebook.com/AgeSpan2
• LinkedInlinkedin.com/company/agespan
• Instagraminstagram.com/agespanofficial

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Elder Services of the Merrimack Valley