Downers Grove
- Company typePrivate
- Founded1873
- HeadquartersGrove, United States
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
Downers Grove firmographics
Firmographics- Name
- Downers Grove
- Legal name
- The Village of Downers Grove
- Website
- https://downers.us
- Company type
- Private
- Founded year
- 1873
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Ownership category
- akta.pro rank
Downers Grove industry classification
Industry- Product category
- Municipal Government Services
- NAICS
- Water, Sewage and Other Systems (2213), Water Supply and Irrigation Systems (221310), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Environmental Quality Programs (9241)
- SIC
- Water Supply (4941), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)
- akta.pro primary industry
- Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)
- akta.pro secondary industries
- Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance) (BPAIALAD), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Parks, Recreation & Cultural Services (BPAIACAI), Detention, Retention & Storage Systems (Ponds, Tanks, Vaults) (EUANAEAD), Stormwater Management & MS4 Compliance Services (BPALAMAL)
Keywords
Where Downers Grove is headquartered
LocationHeadquarters
- HQ city
- Grove
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Downers Grove business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Water service - Unit Rate for properties within Village limits |
| Unit Pricing | Pay-as-you-go | Water service - Fixed Charge (bi-monthly) |
| Unit Pricing | Pay-as-you-go | Stormwater Utility - Single Family Residential Tiered |
| Unit Pricing | Pay-as-you-go | Stormwater Utility - Non-Single Family Residential |
| Unit Pricing | Pay-as-you-go | Stormwater Utility - Vacant Parcels |
| Transaction based/ take rate | Pay-as-you-go | General Merchandise Sales Tax |
| Transaction based/ take rate | Pay-as-you-go | Qualifying Food and Drug Tax |
| Transaction based/ take rate | Pay-as-you-go | Motor Vehicle/Registered Items Tax |
| Transaction based/ take rate | Pay-as-you-go | Natural Gas Tax |
| Transaction based/ take rate | Pay-as-you-go | Telecommunications Tax |
| Transaction based/ take rate | Pay-as-you-go | Electricity Tax |
| Transaction based/ take rate | Pay-as-you-go | Hotel Tax |
| Transaction based/ take rate | Pay-as-you-go | Food and Beverage Tax |
| Transaction based/ take rate | Pay-as-you-go | Motor Fuel Tax |
| Unit Pricing | Pay-as-you-go | Parking Deck Daily Rate |
| Unit Pricing | Pay-as-you-go | Overnight Parking Permit - Lot F |
| Unit Pricing | Quarterly | Parking Deck Overnight - Downtown Residents |
| Subscription | Annual | Food Truck Permit - Annual |
| One time/ perpetual license | Pay-as-you-go | Temporary Handicap Placard |
Distribution channels8 records
Marketing channels12 records
Downers Grove product offering
Product offeringCore offering
The Village of Downers Grove provides municipal government services to its residents and businesses, including 24-hour police, fire and EMS, water distribution from Lake Michigan via the DuPage Water Commission, stormwater utility management, public works (streets, sidewalks, parkway trees), permit and business licensing, planning and zoning, code enforcement, and downtown parking. Services are delivered through Civic Center walk-in counters, online citizen portals (CityView for permits/service requests, CSS for utility billing, VSS for vendors, GIS for parcel/mapping), phone support, and a multi-channel communications platform including E-News, inside DG newsletter, DG Notify alerts, and social media.
Product overview
The Village of Downers Grove operates a suite of citizen-facing digital services organized as a set of integrated web portals. The primary CityView-powered Citizen Service Request Portal handles code enforcement and service requests, while a companion Online Permit Portal manages building, fire, public works, and planning/zoning applications. These are supported by the Customer Self Service (CSS) Portal for general billing and utility payments, and the Vendor Self Service (VSS) Portal for third-party vendor management. GIS and Map Services provide interactive parcel navigation and specialty maps. The Municipal Code Online Search offers searchable ordinances. The Village Communications Platform spans the website, social media channels, E-News, inside DG newsletter, and DG Notify alert system. Together these services provide a digitally integrated government-to-citizen service layer.
Differentiator
Problem solved
Functional benefit
Products and services
- Citizen Service Request Portal
- Online Permit Portal
- Customer Self Service (CSS) Portal
- Vendor Self Service (VSS) Portal
- Geographic Information System (GIS) and Map Services
- Municipal Code Online Search
- Village Communications Platform
- Planning and Zoning Application System
- Utility Billing Service (Water and Stormwater)
- Downtown Parking Deck and Commuter Parking
- WaterSmart Water Usage Tracking Portal
Quantifiable outcome
- 25% reduction in flood insurance premiums for Downers Grove property owners due to CRS Class 5 rating
- +2 more outcomes
Companies that use Downers Grove
Customer profileSegments4 records
Ideal customer profiles4 records
Downers Grove technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Downers Grove partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- National Flood Insurance Program (NFIP)coreDowners Grove participates in FEMA's National Flood Insurance Program, enabling property owners and renters to purchase flood insurance. The Village's Class 5 CRS rating provides 25% premium reduction for community members.
- DuPage Water CommissioncoreVillage purchases Lake Michigan water from the DuPage Water Commission, which distributes water bought from the City of Chicago to member communities.
- DuPage County ElectionscoreVoting information and election services for Downers Grove residents are provided through DuPage County Elections at 421 N. County Farm Road, Wheaton, IL.
- Downers Grove Sanitary DistrictcoreSewer and wastewater treatment services are provided separately by the Downers Grove Sanitary District. Residents must contact them for sanitary service setup at 630.969.0664.
- DuPage CountycoreDuPage County maintains certain roads within Downers Grove including 31st St., 55th St., 63rd St., 75th St., and others. County roads contact: 630.407.6900.
- Illinois Department of Transportation (IDOT)coreState-maintained roads in Downers Grove include Butterfield Rd. and Ogden Ave. Contact: IDOT Region 1 at 847.705.4000.
- MetraminorDowners Grove has three Metra stations (Main Street, Fairview, Belmont) on the BNSF line with commuter parking facilities operated by the Village.
- DemandStarminorBids, RFPs, and Calls for Bids are posted on DemandStar for vendor access. Vendors can register to receive notifications when formal bids/RFPs are issued.
- CityViewcoreCityView software platform powers the citizen portal (cvportal.downers.us) for permits, service requests, and business licensing.
- Downers Grove Historical SocietyminorHistorical society partner for historic preservation efforts, landmark designations, and historical research resources.
- Downers Grove MuseumminorMuseum partner for historical preservation and community education on local history.
- Friends of the Edwards HouseminorNonprofit partner for preservation of the Edwards House historical site.
- Park DistrictcoreDowners Grove Park District is a special district providing parks and recreation. The Park District Manager or designee serves as non-voting ex-officio on various Village commissions.
- School DistrictscoreLocal school districts have representatives serving as non-voting ex-officio members on the Planning and Zoning Commission.
- Downers Grove Economic Development CorporationminorThe President of the EDC or designee serves as non-voting ex-officio on the Community Events Commission. EDC promotes economic development in the Village.
- Downtown Management CorporationminorDowntown Management Corporation Manager or designee serves as non-voting ex-officio on the Community Events Commission. Manages downtown events calendar.
Scale indicators12 records
Recent moves8 records
Expansion highlights5 records
Downers Grove competitors and assessment
Company assessmentDirect peers
- City of Wheaton, IL: DuPage County seat with similar Chicago-suburb profile, offering parallel municipal services including water utilities, stormwater management, public works, and digital permitting. Comparable resident base and operating model.
- Village of Carol Stream, IL: DuPage County village of similar size delivering the same core municipal services (public safety, water, stormwater, building/permits). Directly competitive for residents and businesses in the western Chicago suburbs.
- City of Naperville, IL: Larger DuPage County city (but comparable operating model) with home-rule governance, comprehensive municipal utilities (water, stormwater), and a similar digital services stack. Sets the upper bound of competitive ambition for Downers Grove.
- Village of Schaumburg, IL: Larger northwest Chicago suburb with parallel home-rule municipal operating model, stormwater utility, and digital permitting/311-style services. Comparable governance and service mix.
- Village of Oak Park, IL: Inner-ring Chicago suburb with comparable municipal service scope (public safety, water, stormwater, permits, planning) and similar self-service digital portal infrastructure. Comparable governance and resident base.
- Village of Glen Ellyn, IL: Adjacent DuPage County village of similar population scale, operating an analogous municipal service stack (police, fire, public works, water, permits, recreation) under a home-rule charter with comparable tax and fee structure.
- City of Arlington Heights, IL: Comparable northwest Chicago suburb with similar population tier (75K) and home-rule governance structure, operating an analogous municipal service portfolio including water utility and stormwater management.
- Village of Bolingbrook, IL: Nearby DuPage/Will County village serving a similar suburban resident base with comparable municipal service breadth (public safety, water, stormwater, public works). Competes for the same commuter-belt demographic.
- Village of Lombard, IL: Adjacent DuPage County village of comparable population (~50K residents), providing the same mix of municipal services (police, fire, water, stormwater, public works, permits) under Illinois home-rule structure. Directly comparable operating model and tax base.
Others
- Tyler Technologies (Munis / CityView vendor): Software vendor whose Munis self-service and CityView permitting platforms are explicitly deployed by Downers Grove. Not a competitor but an enabling technology provider whose product roadmap and pricing materially shape the Village's digital service economics.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Downers Grove social profiles
Digital presenceDowners Grove financial estimates
Financial estimateRevenue estimate
Valuation estimate
Downers Grove leadership team
Management profileNumber of profiles
Profiles17 records
Downers Grove funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Downers Grove M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Downers Grove
What does Downers Grove do?
The Village of Downers Grove provides municipal government services to its residents and businesses, including 24-hour police, fire and EMS, water distribution from Lake Michigan via the DuPage Water Commission, stormwater utility management, public works (streets, sidewalks, parkway trees), permit and business licensing, planning and zoning, code enforcement, and downtown parking. Services are delivered through Civic Center walk-in counters, online citizen portals (CityView for permits/service requests, CSS for utility billing, VSS for vendors, GIS for parcel/mapping), phone support, and a multi-channel communications platform including E-News, inside DG newsletter, DG Notify alerts, and social media.
Is Downers Grove a public or private company?
Downers Grove is a private company. It is classified as state government owned and is currently operating.
When was Downers Grove founded?
Downers Grove was founded in 1873. It employs 501 to 1,000 people.
Where is Downers Grove based?
Downers Grove is headquartered in Grove, United States, in the North America region.
Who are Downers Grove's main competitors?
Direct peers on record are City of Wheaton, IL, Village of Carol Stream, IL, City of Naperville, IL, Village of Schaumburg, IL, Village of Oak Park, IL, Village of Glen Ellyn, IL, City of Arlington Heights, IL, Village of Bolingbrook, IL and Village of Lombard, IL. Tyler Technologies (Munis / CityView vendor) is listed as an others.
Does Downers Grove have an API?
No public API is recorded for Downers Grove.
What industry is Downers Grove in?
Downers Grove's product category is Municipal Government Services. Its primary akta.pro industry code is BPAIACAF, Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities), with a secondary code of BPAIALAD, Public Works Departments (Streets, Bridges, Stormwater, Fleet, Maintenance). Its NAICS code is 2213 and its SIC code is 4941.