What Somerset Care does

Somerset Care Group is a not-for-profit social care provider founded in 1991 and headquartered in Taunton, Somerset. The organisation operates two principal service lines: a residential estate of 22 care homes across Somerset and Devon (of which 11 offer specialist dementia care, 6 offer nursing care, and 18 offer day care), and community-based home care services spanning Somerset, Wiltshire, Bath and North East Somerset, and Devon. Revenue is generated through daily care fees combining accommodation costs with bespoke care delivery packages, sourced from three payer groups: self-funding private individuals and families via direct enquiries, local authority commissioners in Somerset, Wiltshire, and B&NES, and the NHS Continuing Healthcare scheme. Pricing is quote-based and tailored to assessed needs, with no publicly listed rates.

The portfolio is delivered through three wholly-owned specialist service brands layered on top of the core residential and home care operations: Realise (learning disabilities, autism, and acquired brain injury support, recognised nationally for Transforming Care work), Way Ahead Care (home care and supported services), and the Halcon Centre (a CQC Outstanding specialist physical disability respite and residential facility in Taunton for adults aged 18–65). Care delivery is differentiated by the proprietary PETALS dementia care framework, developed through 20+ years of university research partnerships with Exeter and Bradford, and by in-house Positive Behaviour Support (PBS) coaching within Realise. Operational technology is standard care home management software, electronic care planning, and welfare-check systems with free WiFi and digital care plans; no AI/ML capabilities are evidenced.

Somerset Care holds multiple CQC Outstanding ratings including Frith House (maintained for nine consecutive years), Cooksons Court (2026), Grovelands (2025), and the Halcon Centre, alongside Gold Standards Framework Platinum status for end-of-life care at several nursing homes. The group is a member of the National Care Forum, UK Home Care Association, RCPA, and NCVO, and holds a 9.7/10 score from 1,454 independently verified reviews on carehome.co.uk. The group employs between 1,001 and 5,000 people, operates a direct-to-consumer sales model with extended enquiries opening hours, and has no parent company, external equity investment, or publicly disclosed revenue.

Name

Somerset Care

Legal name

Somerset Care Group

Website

https://somersetcare.co.uk

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Somerset Care is a not-for-profit UK social care provider operating 22 residential care homes across Somerset and Devon, alongside home care services across four South West counties, serving older adults, people with dementia, learning disabilities, and physical disabilities through self-funding, local authority, and NHS Continuing Healthcare contracts.

Ownership category

akta.pro rank

Product category

Residential and Community Social Care Services

NAICS

Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331), Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Skilled Nursing Care Facilities (8051), Services-Home Health Care Services (8082)

akta.pro primary industry

Specialized Assisted Living for Developmental/Intellectual Disabilities (Adult) (HLADABAJ)

akta.pro secondary industries

Caregiver Support & Respite Coordination (Assessment/Scheduling/Voucher Navigation) (HLADAKAJ), Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), Wheelchair, Seating, Mobility & Transfer Training In-Home (HSABADAO), Emergency / On-Demand Respite Care (HSABAGAD)

Keywords

• Residential care services
• Home care services
• Dementia care services
• Nursing care services
• Learning disabilities support

Headquarters

HQ city

Taunton

HQ country

United Kingdom

HQ region

Europe

Offices20 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Residential Care Home Services: Permanent and short-term residential care across 22 care homes in Somerset and Devon, serving self-funding individuals and those funded by local authorities. Revenue is generated through daily care fees combining accommodation costs with bespoke care delivery packages.
2. Home Care / Community Care Services: Community-based home care services across Somerset, Wiltshire, Bath and North East Somerset, and Devon. Services are commissioned by local authorities, NHS Continued Healthcare (CHC) scheme, and self-funding individuals. Revenue is recurring based on agreed care packages.
3. Respite and Day Care: Short-term overnight respite breaks and day care visits across all care homes, charged on a per-stay or per-day basis. Pre-booking with a deposit secures the stay. Respite costs are calculated similarly to long-term residential care.
4. Learning Disabilities Support (Realise): Award-winning learning disability and autism support delivered by the Realise team, potentially funded through local authorities, Individual Budgets, or private pay. Services include residential support, community integration, and employment assistance.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Somerset Care delivers residential, nursing, dementia, learning disability, and physical disability care services through 22 care homes in Somerset and Devon, alongside community-based home care across Somerset, Wiltshire, Bath and North East Somerset, and Devon. Its core deliverables are person-centred permanent placements, short-term respite breaks, day care, emergency care placements, and 24/7 home care visits, with revenue generated through per-day accommodation fees plus bespoke care delivery costs. The not-for-profit group also operates the Realise learning disabilities service and the CQC Outstanding-rated Halcon Centre for physical disabilities.

Product overview

Somerset Care is a not-for-profit care provider offering a comprehensive portfolio of care services through two main channels: 22 residential care homes across Somerset and Devon, and community-based home care services. The service portfolio includes core offerings (Care Homes and Home Care), specialist care services (Dementia Care, Nursing Care, Realise for Learning Disabilities, and the Halcon Centre for Physical Disabilities), and supplementary care options (Respite Care, Day Care, and Emergency Care). The company operates as a unified care ecosystem where individuals can transition between services as their needs change, such as moving from home care to residential care, or accessing respite breaks before making permanent moves.

Differentiator

Problem solved

Functional benefit

Brands

• Realise South West: Award-winning learning disabilities service under Somerset Care, focused on transforming care for people with learning disability or Autism.

Products and services

• Care Homes (Residential) 22 residential care homes across Somerset and Devon offering residential, specialist dementia, and nursing care services, with locations spanning seaside, market town, rural, and suburban settings. Open to self-funding families and local authority placements.
• Home Care (Community Care) Community-based care services supporting people to remain independent in their own homes across Somerset, Wiltshire, Bath and North East Somerset, and Devon. Services include personal care, medication support, companionship, hospital discharge support, and overnight support, commissioned by local authorities, NHS Continuing Healthcare, or self-funded.
• Dementia Care Specialist dementia care delivered through Somerset Care's proprietary PETALS framework (Person-centred, Empowerment, Trust, Activities, Life history, Stimulation), underpinned by over two decades of research with the Universities of Exeter and Bradford. Available in dedicated dementia suites within selected care homes.
• Nursing Care 24/7 hospital-standard nursing care delivered by qualified nurses in six specialist nursing homes for individuals with complex medical conditions, degenerative conditions, post-operative recovery needs, wound management, and palliative or end-of-life care. Multiple homes hold Gold Standards Framework Platinum status.
• Realise (Learning Disabilities Care) Award-winning, person-centred care and support service for adults over 18 with learning disabilities, autism, or acquired brain injury, operating across the South of England. Services include residential support, community integration, employment assistance, transition support, and crisis response, using in-house Positive Behaviour Support coaching.
• Physical Disabilities Care (Halcon Centre) Specialist respite and residential care for younger adults aged 18-65 with complex physical disabilities or sensory loss, delivered at the CQC Outstanding-rated Halcon Centre in Taunton. The all-ground-floor facility has 19 fully accessible bedrooms equipped for complex physical disability care, providing 24/7 nursing-level support.
• Way Ahead Care Somerset Care subsidiary providing home care, live-in care, and supported living services as part of the group's community care portfolio.
• Respite Care Short-term overnight care breaks in residential care homes, providing tailored care and support for rehabilitation, family carer relief, or trial stays before permanent placement. Pre-bookable in advance with a deposit, with costs calculated similarly to long-term residential care.
• Day Care Day care services providing companionship, enrichment, and tailored support within care home settings, including meals and structured activities. Available across 18 of the 22 care homes, with pricing varying by location and individual needs.
• Emergency Care Urgent care services including emergency home care, quick turnaround day care, emergency respite care, and immediate care home placement for individuals facing unplanned care crises, hospital discharge pressures, or sudden changes in need.

Quantifiable outcome

• 9.7 out of 10 carehome.co.uk review score across 1,454 independently-verified reviews
• +6 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• RNAS YeoviltonminorStrategic or Co-development PartnerSomerset Care care homes host events with serving soldiers from Royal Naval Air Station Yeovilton for intergenerational life story exchanges with residents. A community engagement activity strengthening local ties.
• Curry Rivel WassailersminorStrategic or Co-development PartnerCommunity group that made a donation to Moorhaven care home in memory of a former resident ('Budgie'), demonstrating community fundraising partnerships.
• Drayton Village Fair CommitteeminorStrategic or Co-development PartnerMade a generous donation to Portcullis House care home to support residents in a virtual world cycling challenge, indicating community fundraising partnerships.
• Care Quality Commission (CQC)coreOthersAll Somerset Care services are registered with and regulated by the Care Quality Commission. CQC conducts periodic unannounced inspections to monitor and assess service quality. Multiple homes hold Outstanding ratings.
• University of Exeter and University of Bradford (Dementia Research)coreStrategic or Co-development PartnerSomerset Care's dementia care approach is grounded in over two decades of research conducted in partnership with universities in Exeter and Bradford. This academic partnership underpins the PETALS dementia care framework.
• Local Authorities (Somerset, Wiltshire, B&NES)coreStrategic or Co-development PartnerSomerset Care delivers commissioned home care services on behalf of local authorities across Somerset, Wiltshire, and Bath and North East Somerset. Local authority funding is a key revenue stream for community care services.
• NHS Continued Healthcare (CHC) SchemecoreStrategic or Co-development PartnerSomerset Care provides home care packages funded through the NHS CHC scheme for individuals with complex health needs, working alongside NHS commissioners to deliver care.
• MencapminorOthersReferenced as the source of UK statistics on learning disability prevalence (1.5 million people in the UK). Not a formal partnership but cited as an authoritative external source.
• Scope (Disability Equality Charity)minorOthersReferenced as the source of UK disability statistics (16 million disabled people in the UK, 23% of working age adults). Not a formal partnership but cited as an authoritative external source.
• carehome.co.ukminorOthersIndependent review platform where Somerset Care maintains a 9.7/10 score from 1,454 verified reviews. Review widget and badges displayed on website. Not a formal partnership but a significant reputational channel.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• HC-One: The largest individual care home operator in the UK (~300+ homes) providing residential, nursing and dementia care. Closest direct competitor at scale to Somerset Care's 22-home portfolio, with similar CQC-regulated multi-service offering.
• Home Instead: Large UK home care franchise network providing personal care, dementia care and companionship to older adults at home. Direct peer for Somerset Care's home care / community services line serving Somerset, Wiltshire, B&NES and Devon.
• Methodist Homes (MHA): Major UK not-for-profit provider of retirement living, residential and dementia care homes. Operates with a similar charity/NFP model and quality-regulatory framework, making it the closest peer to Somerset Care's mission and operating structure.
• Anchor Hanover: Large UK not-for-profit providing retirement living, housing and care homes for older people. Comparable NFP operating model, multi-service portfolio (independent living through to residential care) and CQC-regulated quality focus align closely with Somerset Care's positioning.
• Care UK: Major UK provider of residential, nursing, dementia and home care services, also delivering care on behalf of local authorities and the NHS. Comparable integrated care services model across residential and community settings.
• Sanctuary Care: UK care home operator within Sanctuary Group providing residential, nursing, dementia, respite and end-of-life care. Comparable operational scale and service-line breadth to Somerset Care's residential portfolio.
• Voyage Care: UK specialist provider of support for people with learning disabilities, autism, brain injuries and complex needs. Direct peer to Somerset Care's award-winning Realise service in learning disabilities and acquired brain injury support.
• Barchester Healthcare: One of the UK's largest private care home groups operating residential, nursing and dementia care homes. Direct peer for Somerset Care's residential/nursing/dementia bed portfolio, though Barchester is significantly larger and operates nationally rather than regionally.

Emerging players

• Hamberley Care Homes: Premium UK care home provider operating residential, nursing and dementia homes with hospitality-led positioning. Comparable on service mix and quality-led positioning but smaller scale and newer entrant than Somerset Care.

Others

• Skills for Care: UK workforce development body for adult social care. Adjacent ecosystem participant — not a competitor but a sector body whose workforce data, training frameworks and policy advocacy directly shape Somerset Care's operating environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/somersetcaregroup
• Facebookfacebook.com/SomersetCareGroup
• LinkedInlinkedin.com/company/somerset-care
• Xx.com/SomersetCare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Somerset Care