Customs Agency Services

What Customs Agency Services does

Customs Agency Services Pty Ltd (CAS) is an Australian customs brokerage and international freight forwarder founded in 1976 and headquartered in Adelaide, South Australia. The company delivers a nine-service integrated logistics platform spanning air freight, sea freight, e-commerce logistics, customs brokerage, project cargo management, trade advisory, third-party logistics, warehousing, and IT solutions, serving importers, exporters, aerospace operators, project cargo clients, manufacturers, and retailers. Operations are anchored by CAS Track, an in-house developed tracking and trace system that integrates with client systems via Electronic Data Interchange (EDI) and provides 24/7 real-time shipment visibility plus KPI reporting across sea, air, road, and rail freight.

CAS operates through a global network of more than 700 freight partner sites at all major international and domestic ports, holds Australian Trusted Trader (ATT) accreditation as the first Australian international forwarder to receive this status (20 December 2016), and is a member of the World Freight Alliance (WFA). The go-to-market is relationship-led enterprise sales executed via phone, email, online booking forms, and rate request systems, supported by direct dedicated consultants responding within 24 hours. Revenue is generated through transaction fees on freight forwarding and customs brokerage, supplemented by managed services across 3PL and warehousing, and a recurring subscription-style IT Solutions component; pricing is quote-based and not publicly disclosed.

In December 2021, CAS joined the Mondiale VGL Group — Oceania's leading sea freight forwarder and one of the world's top 30 global freight forwarders — while continuing to operate independently under its own brand and remaining 100% Australian owned. Cumulative operational milestones disclosed include over $1 billion of cargo shipped, 51 major general project and aerospace transportation projects completed, and a 98% DIFOT (Delivery In Full On Time) rate; the company is privately held, with no public revenue disclosure and no external venture capital or strategic investor beyond the parent group.

Name

Customs Agency Services

Legal name

Customs Agency Services Pty Ltd

Website

https://caspl.com.au

Company type

Private

Founded year

1976

Operating status

Operating

Headcount range

11–50 employees

Short description

Customs Agency Services is an Adelaide-based Australian customs broker and international freight forwarder offering nine integrated logistics services — air, sea, e-commerce, customs brokerage, project cargo, 3PL, warehousing, and IT — across 700+ global partner sites, serving importers, exporters, aerospace, and retailers since 1976.

Ownership category

akta.pro rank

Product category

International Freight Forwarding and Customs Brokerage

NAICS

Freight Transportation Arrangement (488510)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731)

akta.pro primary industry

Customs Consulting & Brokerage Outsourcing (Managed Brokerage, Brokerage Operations) (TLACAFAI)

akta.pro secondary industries

Customs Brokerage & Trade Compliance Management (TLAIANAD), Customs Brokerage for Ocean Shipments (Import/Export Clearance) (TLACABAG), E-commerce Cross-Border Air Parcel Forwarding (DDP/DDU, De Minimis) (TLACAAAJ), Customs Brokerage Workflow & Case Management Software (TLAEAOAH)

Keywords

• Customs brokerage
• Freight forwarding
• International logistics
• Third-party logistics
• Warehousing and distribution

Headquarters

HQ city

Adelaide

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Freight Forwarding Services: Revenue generated from air freight and sea freight forwarding services, including international and domestic logistics solutions for importers and exporters requiring flexible, affordable, and reliable transportation options.
2. Customs Brokerage Services: Fees for customs clearance, documentation processing, tariff advice, quarantine entry processing, and compliance services provided by licensed customs brokers.
3. Third-Party Logistics (3PL): Third-party logistics services combining operational skills and resources to provide distribution, warehousing and storage to distribution services for manufacturers and retailers.
4. Warehousing and Storage: Flexible warehouse solutions at over 700 strategic ports worldwide, including inventory control, order picking and packing, unpacking, stock management, and dispatch management.
5. Project Cargo Management: Specialized project logistics services for complex cargo including industrial out of gauge freight, aircraft components, heavy lift, and vessel charter services.
6. IT Solutions: Technology services including customized IT solutions, tracking systems, and reporting capabilities for clients.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Customs Agency Services is an Australian international logistics provider that offers customs brokerage, air and sea freight forwarding, third-party logistics (3PL), warehousing, e-commerce logistics, and project cargo management for importers, exporters, manufacturers, retailers, and aerospace clients. Services are supported by an in-house CAS Track tracking platform, EDI integration, and a 700+ partner global network, with Australian Trusted Trader accreditation held since 2016.

Product overview

Customs Agency Services (CAS) is a multi-award-winning logistics company offering a comprehensive suite of integrated logistics services. The company operates a platform of nine core services: Air Freight, Sea Freight, E-Commerce, Customs Brokerage, Project Management, Trade Advice, 3PL (Third-Party Logistics), Warehousing, and IT Solutions. CAS Track, their proprietary in-house tracking and visibility system, serves as the technology backbone integrated across freight services, providing clients real-time shipment status, milestone tracking, and KPI reporting. Services are delivered through a global network of over 700 partner locations worldwide, with Australian Trusted Trader accreditation and membership in the World Freight Alliance (WFA).

Differentiator

Problem solved

Functional benefit

Brands

• CAS Track: Award-winning in-house track and trace system providing round-the-clock real-time tracking of shipments, including sea freight, air freight, and road/rail freight tracking with full reporting capabilities.

Products and services

• Air Freight International and domestic air freight solutions for shipments of all sizes, including consolidation, door-to-door service, handling of perishable and refrigerated goods, and priority AOG (Aircraft On Ground) services for time-critical cargo.
• Sea Freight Global sea freight solutions including Less than Container Load (LCL), Full Container Load (FCL), project cargo, roll-on/roll-off, and ocean vessel charter services with port-to-port and door-to-door delivery to over 700 global trading centers.
• E-Commerce Logistics Logistics solutions for the e-commerce sector including distribution of online purchases, reverse logistics and returns, ambient and sensitive goods transportation, and retail shipping services.
• Customs Brokerage Customs clearance services provided by licensed Customs Brokers, covering import and export documentation, tariff advice, quarantine processing, duty audits, and Australian Trusted Trader accreditation support.
• Project Cargo Management Specialized project logistics for oversized, heavy-lift, and sensitive cargo, including industrial out-of-gauge freight, aircraft components, vessel and aircraft charter services, and heavy-lift plant equipment relocation.
• Trade Advice Expert advisory services covering customs, government regulations, compliance, marketing, freight costs, exchange rates, logistics, IT, and warehousing for importers and exporters.
• 3PL (Third-Party Logistics) End-to-end third-party logistics services combining operational skills and resources for manufacturers and retailers, including consolidation, warehousing, storage, and distribution services.
• Warehousing Flexible warehouse solutions at over 700 strategic ports worldwide, including indoor storage, reefer containers, outdoor storage for project cargo, inventory control, order picking and packing, dispatch management, and EDI track-and-trace.
• CAS Track (IT Solutions) Customized IT solutions including CAS Track, an in-house award-winning track-and-trace system providing 24/7 real-time tracking across sea, air, road, and rail freight with full KPI reporting and EDI integration into client systems.

Quantifiable outcome

• 98% DIFOT (Delivery In Full On Time) rate
• +2 more outcomes

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• World Freight Alliance (WFA)coreStrategic or Co-development PartnerCAS is a member of the World Freight Alliance (WFA), a global network of customs and international logistics specialists strategically located at over 700 critical locations worldwide. This membership enhances CAS's global reach and capability to serve clients at all major ports internationally and domestically.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Flexport: Digital-first global freight forwarder offering ocean/air forwarding, customs brokerage, and a software platform. Comparable on core forwarding and customs services, and emerging as a threat on digital UX and TMS integrations where CAS's older portal may lag.

Broad incumbents

• Team Global Express: Major Australian-owned logistics integrator combining freight forwarding, customs brokerage, and parcel delivery; recent rebranding of former Toll/Allied entities. Closely comparable on geography (ANZ), full-service offering, and Australian Trusted Trader-style enterprise customers.
• Kuehne+Nagel: One of the world's largest freight forwarders with significant ocean and air freight forwarding plus customs brokerage capabilities in Australia. Directly comparable on full-service international freight forwarding and customs clearance, and competes for the same enterprise import/export accounts.
• C.H. Robinson: Global logistics platform offering ocean/air forwarding, customs brokerage, and managed services; competes with CAS for Australian import/export and cross-border e-commerce logistics work. Comparable on multi-modal forwarding and trade compliance expertise.
• DHL Global Forwarding: World-leading air and ocean freight forwarder and customs broker with substantial Australian operations. Competes head-to-head with CAS on international freight forwarding, customs brokerage, and project logistics for enterprise and mid-market shippers in Australia.
• DSV Solutions: Global freight forwarding and contract logistics provider (post-Schenker acquisition one of the largest forwarders worldwide), with Australian operations. Comparable on full-service air/sea forwarding, customs clearance, and 3PL/warehousing for Australian importers and exporters.
• Toll Holdings: Largest Australian-owned logistics provider offering international freight forwarding, customs brokerage, and contract logistics across Oceania and globally. Directly comparable as a full-service competitor serving the same Australian importer/exporter customer base with customs clearance and freight forwarding under one roof.

Regional players

• Mondiale VGL: Parent group of CAS and Oceania's leading sea freight forwarder, ranked within the world's top 30 global freight forwarders. Most directly comparable in Oceania customs brokerage and sea freight forwarding, with the same Australian/NZ customer base and shared service lines (ocean freight, customs, 3PL).
• SCT Logistics: Australian mid-market freight forwarder and customs broker with similar full-service offering across air, sea, and road freight plus customs clearance. Closely comparable in scale, Australian ownership, and target customer base of importers and exporters.

Direct peers

• Expeditors International: US-headquartered global freight forwarder with Australian offices, focused on air and ocean freight forwarding and customs services for commercial shippers. Closely aligned with CAS on asset-light forwarding model, customs brokerage, and enterprise customer targeting.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/casptyltd
• LinkedInlinkedin.com/company/customsagencyservices

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Customs Agency Services