Indianapolis Emergency Medical Services

Name

Indianapolis Emergency Medical Services

Legal name

Health and Hospital Corporation of Marion County

Website

https://indianapolisems.org

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910), Emergency and Other Relief Services (624230)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

911/Public EMS Agencies (Municipal/County/Fire-Based) (HLAFANAA)

Keywords

• Emergency medical services
• Pre-hospital medical care
• Ambulance services
• EMS education
• Community paramedicine

Headquarters

HQ city

Indianapolis

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Emergency Medical Services: Emergency pre-hospital medical care provided to Marion County residents and visitors through 911 system. Revenue generated through insurance billing based on level of response (Basic Life Support vs Advanced Life Support) and transport mileage.
2. Ambulance Service Billing: Fees vary based on health insurance coverage, level of response provided, and mileage. Established contracts with providers and predetermined payout rates determine patient charges.
3. Donations and Support: Tax-deductible gifts to Indianapolis EMS Fund through Eskenazi Health Foundation to support ongoing needs and special programs, promote EMS careers to Marion County youth.
4. EMT Education Programs: Tuition-based EMT certification courses covering textbooks and CPR certification. Payment plans and down payments accepted for education programs.
5. Paramedic Education Programs: 12-18 month paramedic science program with prerequisite requirements. Tuition includes various cost components with payment plan options available.
6. Event Medical Coverage: Ambulance and medical support services for special events including sporting events, festivals, parades. Requested through contact forms with 3-4 weeks advance notice required.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Indianapolis EMS provides 911 emergency response and pre-hospital medical care for residents and visitors of Marion County, Indiana, responding to more than 120,000 calls annually. In addition to emergency response and ambulance transport, the organization delivers EMT and paramedic certification training, CPR and other EMS certifications, on-site medical coverage for special events, and community outreach programs such as Stop the Bleed training.

Product overview

Indianapolis EMS is a division of Health and Hospital Corporation providing emergency pre-hospital medical care as its core product, serving as the largest 911 EMS provider in Indiana with over 120,000 annual calls. Its portfolio of educational sub-products includes an EMT Certification Program (the entry-level starting point for EMS careers), a Paramedic Science Program (the highest level of prehospital care, building on EMT certification), and CPR/EMS Certification courses open to both public safety providers and the public. The organization also offers Special Event Medical Coverage, a Ride-Along Observation Program for educational purposes, and a Community Outreach Program delivering CPR training, Stop the Bleed instruction, and health education in partnership with community organizations. The Indianapolis EMS Fund supports the organization's programs through charitable donations.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Pre-Hospital Medical Care 911 emergency response and pre-hospital medical care for residents and visitors of Marion County, Indiana, responding to over 120,000 911 calls annually with Basic Life Support and Advanced Life Support ambulance transport to hospitals of patient choice.
• EMT (Emergency Medical Technician) Certification Program

Quantifiable outcome

• 92% NREMT first-time pass rate (vs 79% Indiana average)
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Partnerships

15 partnerships are on record, tiered core, major and minor.

• Eskenazi HealthcoreStrategic or Co-development Partner · 1 January 2013Partnership rebranded in 2013 with opening of Eskenazi Hospital. Eskenazi Health provides medical direction and hospital affiliation for IEMS. Dr. O'Donnell serves as medical director of pre-hospital care at Eskenazi Health.
• CORE (Community Outreach and Resources)coreStrategic or Co-development Partner · 1 January 2012CORE launched in 2012 to provide medical and social services directly to the community, addressing health issues from limited access to resources.
• City of IndianapoliscoreStrategic or Co-development Partner · 1 January 2010Partnership formed in 2010 to create Indianapolis EMS, merging IFD and Wishard EMS services. City of Indianapolis is a founding partner in the joint venture with Health and Hospital Corporation and Indiana University School of Medicine.
• Health and Hospital CorporationcoreStrategic or Co-development Partner · 1 January 2010Parent organization and founding partner of Indianapolis EMS. Health and Hospital Corporation opened Sidney and Lois Eskenazi Hospital in 2013 and rebranded IEMS with Eskenazi Health.
• Indiana University School of MedicinecoreStrategic or Co-development Partner · 1 January 2010Founding partner in the 2010 merger. Medical directors are fellowship trained emergency medical directors from the IU School of Medicine Department of Emergency Medicine.
• Indianapolis Fire DepartmentcoreStrategic or Co-development Partner · 1 January 2010IFD EMS services merged with Wishard EMS in 2010 to form Indianapolis EMS. Ongoing collaboration with police and fire for coordinated emergency response.
• Indianapolis Metropolitan Police DepartmentmajorStrategic or Co-development PartnerCollaboration for coordinated emergency response and public safety. Dr. O'Donnell serves as medical director for IMPD. Partnership on opioid epidemic response including Naloxone administration training.
• Shepherd Community CentermajorStrategic or Co-development PartnerCommunity paramedicine partnership to help keep residents out of hospital and improve quality of life across Marion County.
• Wheeler MissionmajorStrategic or Co-development PartnerCommunity paramedicine partnership to help reduce overuse of 911 system and improve healthcare access for those served by the mission.
• Marion County Public Health DepartmentmajorStrategic or Co-development PartnerPartnership on public health initiatives including opioid epidemic response leadership in Indiana.
• Overdose LifelinemajorStrategic or Co-development PartnerPartnership with organizations leading Indiana's response to the opioid epidemic alongside IMPD and public health department.
• Indy Public Safety FoundationminorGTM or Marketing PartnerPartnership for Citizens Academy program offering community education on public safety.
• Eskenazi Health FoundationmajorGTM or Marketing PartnerIndianapolis EMS Fund established through Eskenazi Health Foundation to support ongoing needs, special programs, and promote EMS careers to Marion County youth. Accepts tax-deductible donations.
• Gainbridge FieldhousemajorGTM or Marketing PartnerEvent medical coverage for Indiana Pacers games and all events at Gainbridge Fieldhouse.
• Lucas Oil StadiummajorGTM or Marketing PartnerEvent medical coverage for Indianapolis Colts games and all events at Lucas Oil Stadium.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Falck USA: Falck is a Denmark-based global EMS and healthcare services provider with U.S. operations providing 911 and interfacility transport. It is a broad incumbent with similar core EMS services to IEMS, though operating across multiple states and countries.
• American Medical Response (AMR): AMR is the largest private ambulance and EMS provider in the United States, operating 911, interfacility, and event medical services in major metros. It is comparable to IEMS as a major metropolitan 911 EMS provider, though private and multi-jurisdictional rather than a single municipal agency.
• Global Medical Response: Global Medical Response is the parent of AMR and other EMS brands, providing 911, interfacility, and air medical transport nationally. It is a broad incumbent comparable to IEMS in the EMS operating model, though at national scale versus IEMS's single-county footprint.
• FDNY EMS: FDNY's EMS division is the largest municipal EMS system in the United States, providing 911 response across New York City. It is a broad incumbent comparable to IEMS in public-sector EMS scale and dispatch/response operations, though larger and more complex.

Direct peers

• New Orleans EMS: New Orleans EMS is the public 911 EMS provider for the City of New Orleans, integrated with the city's health and public safety systems. It is directly comparable to IEMS as a public-sector, urban 911 EMS agency with similar community paramedicine and partnership-driven models.
• Priority Ambulance: Priority Ambulance is a private EMS company operating 911, interfacility, and special event services across multiple U.S. states. It is directly comparable to IEMS in core service mix, with private-sector efficiency and multi-jurisdictional scale.
• Acadian Ambulance Service: Acadian is a privately held, multi-state ambulance and EMS provider offering 911, interfacility transport, and air medical services, with a strong education and training arm. It is directly comparable to IEMS across core 911 response, education programs, and event coverage.
• Austin-Travis County EMS: ATCEMS is the public 911 EMS provider for Austin and Travis County, Texas, offering 911 response, community health, and education programs. It is directly comparable to IEMS as a municipal/county 911 EMS agency with similar scope and population coverage.
• Mecklenburg EMS Agency (Medic): Medic is the public 911 EMS provider for Mecklenburg County (Charlotte, NC), and is one of the most data-driven large public EMS systems in the U.S. It is directly comparable to IEMS as a single-county, publicly structured 911 EMS agency with community paramedicine and quality programs.

Others

• Eskenazi Health: Eskenazi Health is the sister health system under Health and Hospital Corporation of Marion County, providing hospital care and medical direction for IEMS. It is adjacent/comparable as a closely affiliated public healthcare delivery partner rather than a direct competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/indianapolisems
• Facebookfacebook.com/indianapolisems
• LinkedInlinkedin.com/company/indianapolis-ems

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indianapolis Emergency Medical Services